# Covetrus vRxPro® Reviews **Vendor:** Covetrus® **Category:** [Other Veterinary Software](https://www.g2.com/categories/other-veterinary) **Average Rating:** 4.4/5.0 **Total Reviews:** 92 ## About Covetrus vRxPro® Covetrus vRxPro is a complete, practice-branded online pharmacy solution that helps veterinary teams streamline prescription management, improve compliance, and deliver a seamless client experience. By combining powerful integrations with practice management systems, an extensive product catalog, and modern digital features, vRxPro ensures pets get the medications and products they need - while practices save time and strengthen client loyalty. Key Features & Capabilities • Seamless PIMS Integration: Syncs directly with leading practice management systems, making it easy to access patient records, approve prescriptions, and track refill histories without duplicating work. • Practice-Branded Online Pharmacy powered by Covetrus: Provide clients with a trusted, clinic-branded pharmacy portal where they can request prescriptions for your approval and order products directly from your store. • Extensive Product Catalog: Access more than 10,000 veterinarian-recommended products, from preventives to compounded medications, ensuring practices can meet a wide range of patient needs. • Home Delivery & Autoship: Medications and supplies ship directly to clients’ homes, with options for autoship and automated reminders that keep pets on schedule and improve compliance. • Efficiency & Time Savings: Streamlines prescription approvals, renewals, and refills, reducing administrative burden and giving staff more time for patient care. • Reporting & Analytics: Real-time insights into prescription trends, client purchasing behavior, and compliance directly in the platform to help drive smarter practice decisions. • Client Loyalty & Competitive Edge: Keep revenue in-house by offering a convenient, professional online pharmacy, powered by Covetrus, that helps practices compete with external retailers. • Reliable Fulfillment & Support: Backed by high fulfillment rates and responsive customer service, with most orders shipped the next business day. Benefits for Practices • Reduce administrative workload and free up staff for higher-value tasks • Improve client compliance and satisfaction with easy ordering, home delivery, and automated reminders • Strengthen client loyalty through a practice-branded pharmacy experience and free client marketing to keep your storefront top-of-mind • Drive practice growth with data insights and a competitive online offering • Save time with a platform that is constantly innovating for its customers by offering continuous enhancements to make customization easier ## Covetrus vRxPro® Reviews ### 1. Streamlines Prescriptions and Saves Our Team Valuable Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Covetrus vRxPro®?** What I like best about Covetrus vRxPro is how easy it makes the prescription process for both our team and our clients. The platform streamlines prescription approvals, helps reduce phone calls and manual paperwork, and allows us to quickly review and authorize medications. It integrates well into our daily workflow, saves valuable staff time, and provides clients with a convenient way to order the medications and preventives their pets need. Overall, it helps us deliver a more efficient and positive experience for both our team and our patients. **What do you dislike about Covetrus vRxPro®?** While Covetrus vRxPro has been a helpful tool overall, there are times when certain prescription requests can take a few extra steps to process, and some areas of the platform could be more intuitive for new users. However, once the team becomes familiar with the system, it integrates well into the daily workflow and provides significant time savings. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro helps us manage prescription requests more efficiently by reducing the amount of time our staff spends on phone calls, manual prescription processing, and follow-up communication. Having prescription requests organized in one place allows our team to review and approve medications quickly, which improves workflow and helps ensure pets receive their medications without unnecessary delays. The platform has increased efficiency for our staff while also providing a more convenient experience for our clients. ### 2. Easy to Use, Reliable for Prescriptions **Rating:** 4.5/5.0 stars **Reviewed by:** Katie Y. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Covetrus vRxPro®?** I love that Covetrus vRxPro® is extremely easy to use and navigate, and none of our team have a hard time utilizing it. It's a trusted supplier that we can count on to provide quality products to our clients. Also, it helps us to retain some of the revenue that we lose to third-party pharmacies with pricing that is equivalent to other online retailers. The platform also assists us in helping clients place orders, which is really helpful for our older or non-tech-savvy clients. Ease of use and good pricing are definitely standout features for us. **What do you dislike about Covetrus vRxPro®?** Sometimes the shipping times are longer than our clients expect. We have had some communication issues in the past but this has improved as of late. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® helps retain revenue by providing competitive pricing like other online retailers. It's a trusted supplier with quality products, easy to use, and assists our older or non-tech savvy clients in placing orders. ### 3. Super Easy and Convenient Platform for Veterinary Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary W. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** I really like Covetrus vRxPro® because it is really easy to use. It's a convenient online platform where we can send recommendations for products directly from the room, and clients can order off the website effortlessly. We can prescribe medications that get shipped directly to their home, and they can subscribe to auto ship, which makes it incredibly convenient. It's also great for finding and getting hard-to-find or compounded products. The integration with our Cornerstone system is fantastic because it updates our records and helps us provide better medicine. Price comparison with Chewy is competitive, which I think is wonderful because it keeps some of the business in-house. The platform has been a great addition to our clinic, offering a lot of good tools. **What do you dislike about Covetrus vRxPro®?** Nothing **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® is easy to use and convenient. It lets us send product recommendations and prescriptions that patients can order directly online, with home delivery or auto-ship options. It integrates with Cornerstone, improving our practice by offering a seamless platform, even for hard-to-find or compounded products. ### 4. Covetrus vRxPro **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Covetrus vRxPro®?** Covetrus vRxPro is super user friendly. It has allowed us to approve RX requests and renewals quickly all at one time. Easy to navigate. Our phone call volume has been reduced, allowing us more time to answer more urgent calls for appointments and annuals visits. We can see that clients and their pets are staying compliant on preventions, can see product has shipped. **What do you dislike about Covetrus vRxPro®?** The only thing I can think of would be the clients that have called and let me know that they prescription has not been shipped and they don't know why, even though it should tell them why. Also, there's been several times where we have deleted items from our cart and double checked our cart before checkout, and we end up being charged for it and it gets sent to us anyway. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Call volume for refilling prescriptions and products that we do not carry in office gives us more options for clients. **Official Response from Beth Gruber:** > Hi - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 5. Convenient Prescription Management, Needs Improved Search and Pricing Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Rebecca F. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Covetrus vRxPro®?** I really like the write back feature in Covetrus vRxPro® because it goes right into the medical record. This saves me time since I don’t have to go back and add it later. **What do you dislike about Covetrus vRxPro®?** Sometimes it can be difficult to look up prescriptions, like dog foods or prescription diets. For instance, if you search using 'science diet', it doesn't come up, you have to input 'hills'. I'd also like to be able to see pricing in advance, especially when I have clients next to me who want to know if it's cheaper than other options like Chewy. Adding new patients could be faster too, as I often have to do it manually. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I use Covetrus vRxPro® for most of my prescriptions. The write back feature is great because it automatically updates the medical records, so I don't have to add it later. ### 6. Seamless Pharmacy Integration with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alina H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** I really enjoy Covetrus vRxPro® for its ease of use and the way it automatically inputs into the client's account, making it simple for us to see what was ordered and when. The initial setup was seamless. I also love the online support; my online help Jamie Green is amazing and always takes care of whatever I need. **What do you dislike about Covetrus vRxPro®?** We have a lot of patients that are on prescription foods due to their allergies, and one of the companies we use is Rayne Food. A few of their diets are not offered on Covetrus vRxPro®. I also wish we could offer better discounts for using our online pharmacy versus the leading competitors. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® reduces the need for high medication stock, allowing owners to order online. It seamlessly updates client accounts with orders, enhancing tracking and convenience. ### 7. vRxPro Makes Script Filling Easy with Helpful Client History **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Front Office Manager/ Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Covetrus vRxPro®?** The ease of filling scripts as well as being able to look back through the history of a client is definitely a pro for vRxPro. **What do you dislike about Covetrus vRxPro®?** I dislike the fact that I can go through and make notes and change the status of scripts on my end; however, if a client calls customer service, the answer the client gets is the script is still waiting on the clinic. I feel the customer service rep should be able to say the clinic has noted that an exam is needed or should be able to give the information from any note that has been entered. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** We struggled with keeping certain medications not often used in stock without expiration dates coming due. By being able to write scripts for clients through vRxPro, the clients are able to schedule auto shipments and not worry about whether or not we have the particular medication in stock at the clinic. **Official Response from Beth Gruber:** > Hi Sharon - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 8. Easy-to-Understand UI That Makes Supporting Clients Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Kailey D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Covetrus vRxPro®?** The user interface is easily understandable. I love that I am able to use a backdoor into a client's account to help them with orders or prescriptions. Approving prescriptions couldn't be easier with this platform! **What do you dislike about Covetrus vRxPro®?** The one thing I have had difficulty with in the past is admin controls of the clinic's profile. I wish it were easier to add and delete doctors. We also use a single account for our entire platform rather than having different accounts for each doctor and CSR. I wish when it came to account settings, there were options that made this type of management easier. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It's giving clients ease to order medications online and have them autoshipped. We are able to retain more clients within our own pharmacy rather than have them outsource to companies like Chewy. **Official Response from Beth Gruber:** > Hi Kailey - We are grateful you took the time to review vRxPro. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 9. Effortless Prescription Management, Needs Better Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Jerry J. | Hospital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** I like that I can log on and help the client with Covetrus vRxPro®. It's also great that I can track prescriptions for clients, especially if they are elderly or not very tech-savvy. The initial setup was pretty easy and problem-free. **What do you dislike about Covetrus vRxPro®?** Pricing. I think the pricing needs to be better. Chewy and other pharmacies are just so much cheaper on many things. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I use Covetrus vRxPro® for our in-clinic pharmacy, making it easier to provide medications and look up compound meds. It helps manage difficult patients' meds and prevents sticker shock for owners. I can also log in to assist clients and track prescriptions for those less tech-savvy. ### 10. Quick, Easy Script Requests That Keep Revenue In-House **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** It makes it easy to quickly create and approve script requests for patients, bringing more revenue into our practice rather than clients ordering from external pharmacies like Chewy. **What do you dislike about Covetrus vRxPro®?** The feature to "create another" script after making an initial never works. It glitches and requires getting out of the patient file and searching for the patient again to create another script recommendation. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It helps us regain some of the revenue we would have lost from outside online pharmacies, and allows us to offer products that we don't carry in clinic, which means we have fewer inventory items to keep in stock. ### 11. Easy to Use Thanks to Seamless Practice Management System Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** The fact that Covetrus vRxPro links with our practice management system makes it very easy to use. **What do you dislike about Covetrus vRxPro®?** Declining and changing client requests is a little frustrating. If there was a way to notify clients that there has been a change to a request before sending a declined notice, we would receive a lot less angry phone calls. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro is helping to increase client compliance with purchasing medications, especially monthly preventive medications. The performance reviews help us to see how we are performing each month. The special pricing / discounts on preventions help create a more affordable option for clients. ### 12. User-Friendly CRM Integration, Needs Email Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica K. | Office Manager/ Veterinary Assitant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** I like the fact that Covetrus vRxPro® writes back to our PMS. I also appreciate being able to easily link clients and patients to the portal. **What do you dislike about Covetrus vRxPro®?** It seems like the email sent to clients for recommended medication instruction are confusing, especially for older clients. Feedback we have gotten is when clients go to order the suggested dosing is not easily found and then it asks them what mg the medication should be when they are not sure. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® provides an easy-to-access compounding pharmacy, writes back to our PMS, and links clients and patients to the portal effortlessly. ### 13. Enhances Client Satisfaction with Seamless Prescriptions **Rating:** 5.0/5.0 stars **Reviewed by:** Shevia J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Covetrus vRxPro®?** I like how Covetrus vRxPro® makes it easy to compare pricing and recommend prescriptions, which helps to convince clients that it's the best online ordering platform. The ability to log into clients' accounts to help with placing orders has been a big benefit, improving the way our clients value and appreciate the assistance we provide. The initial setup and training were very easy too. **What do you dislike about Covetrus vRxPro®?** Having one login for clients that want to order from two different emails would help us out. Sometimes the husband wants to order and sometimes the wife wants to order. We have found that they are creating two accounts and this becomes confusing. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I use Covetrus vRxPro® to manage prescriptions, help clients with accounts, and ensure they can order discounted items directly. It enhances our service by allowing us to assist in placing orders, thereby increasing client satisfaction and support. **Official Response from Beth Gruber:** > Hi Shevia - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 14. Impressive Product Variety That Outshines Competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley K. | Lead Licensed Veterinary Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Covetrus vRxPro®?** The variety of products available is impressive—definitely more than the competitors. **What do you dislike about Covetrus vRxPro®?** It doesn't connect to our PIMS, Daysmart. I have to manually enter every prescription **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It reduces our need to carry multiple products. I am also able to recommend products so clients can see the item ### 15. Convenience and Comprehensive Product Range Boost Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Alana J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** I find Covetrus vRxPro® very convenient because it delivers prescriptions directly to our clients' doors. It's also great that it offers a lot of products we don't carry at our clinic. The presence of compounding prescriptions is another plus. The setup was easy, which was a big help. **What do you dislike about Covetrus vRxPro®?** It's too easy for clients to create multiple accounts, and it makes it difficult to find them. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® is convenient as it delivers directly to our clients' doors, providing products we don't carry and offering compounding prescriptions. ### 16. Effortless Workflow Integration with Seamless Medical Record Access **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie B. | Member Board Of Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Covetrus vRxPro®?** Love that it syncs with our practice management system making for an easy, efficient workflow and history is easily accessible from the patient's medical record. **What do you dislike about Covetrus vRxPro®?** Client returns are not as easy for the staff. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Competitive pricing for our clientele for chronic medications and diets with easy shipping services. **Official Response from Beth Gruber:** > Hi Leslie - We’re so happy we could be there to help you provide your patients with great care! Your feedback is integral to us and to the veterinary industry. ### 17. Covetrus vRxPro Makes Online Pharmacy More Convenient for Staff and Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Desert View A. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Covetrus vRxPro®?** Covetrus vRxPro has been a beneficial tool for improving convenience for both staff and clients, especially for practices looking to expand their online pharmacy services. **What do you dislike about Covetrus vRxPro®?** At times the interface could also be more intuitive and customer service response times can vary depending on the issue. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** None ### 18. Quick, Easy to Use, and Loved by the Whole Team. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea S. | Veterinarian/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** It is very quick and easy to use. My staff loves it too **What do you dislike about Covetrus vRxPro®?** Sometimes it is difficult to get products to show up based on how you search the names **What problems is Covetrus vRxPro® solving and how is that benefiting you?** ease for clients, cost savings for clients, and extended inventory for our clinic ### 19. All in one platform with impressive AI intergration **Rating:** 4.5/5.0 stars **Reviewed by:** Varuna T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Its all intergrated and I love the new AI features. Pricing is on par and the support we recieve it excellent. **What do you dislike about Covetrus vRxPro®?** the billing and financials side could be better specially with splitting invoices and statement generation. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Definately AI intergration is helping our workflow ### 20. Easy to Use with Smooth PIMS Write-Back and Helpful Client Discounts **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy a. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Easy to use, and it writes back to our PIMS. Discounts are available to clients as well. **What do you dislike about Covetrus vRxPro®?** Pop-up alerts that notify staff when scripts are waiting to be approved. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Home delivery for our clients, along with sales and discounts. ### 21. client compliance made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole J. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Covetrus vRxPro®?** I like being able to see all my reports and where I stand when it comes to numbers **What do you dislike about Covetrus vRxPro®?** Trying to accomplish my quarterly compounding goals. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Love sending direct links to the owners. Compliance made easy! **Official Response from Beth Gruber:** > Hi Nicole - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 22. Easy, Intuitive, and Backed by Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** It is easy and intuitive to use. So far, have had great customer service when I needed help. Integration was simple and quick. Being able to have different tiers that meet our clients needs was great, we are a low cost clnic with low income clientele so they were able to provide a tier that met our clients needs. **What do you dislike about Covetrus vRxPro®?** That it does not integrate with our software, Ezyvet. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** nothing at the time ### 23. Easy Order Access, But Prescription Writing Doesn’t Sync Back **Rating:** 3.0/5.0 stars **Reviewed by:** Laine A. | Dvm, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Covetrus vRxPro®?** I can get in to see orders and help clients **What do you dislike about Covetrus vRxPro®?** It doesn't write back and I can't write prescriptions from my pims **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Online pharmacy for my clients that comes straight from the manufacturer ### 24. Easy-to-Use Prescriptions and a Huge Variety of Veterinary Products **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn H. | HR/ Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Covetrus vRxPro®?** Covetrus vRxPro is easy to use. Prescriptions are sent directly to clients, which helps speed up approval times. It also offers a huge variety of veterinary products. **What do you dislike about Covetrus vRxPro®?** What I like least is the lack of control over pricing. On top of that, the cost is extremely high, which makes it hard to justify. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** By offering a competitive, branded online store that keeps revenue in-house, we keep clients coming back and continuing to use us. **Official Response from Beth Gruber:** > Hi Dawn - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 25. Helpful Client Insights but a bit heavy on AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Helpful for seeing information that clients can't, as well as making it easy to see how the online pharmacy is doing that week. **What do you dislike about Covetrus vRxPro®?** Too much AI! I wish there was a way to opt out of it completely. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Making it possible to see information from a client's perspective when they order so I can better assist the client ### 26. Easy to Use, Keeps Clients Loyal with Competitive Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer L. | Veterinarian & Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Easy to use. Comparable prices to Chewy so our clients stay with us. **What do you dislike about Covetrus vRxPro®?** Not as much profit present at the end, but we are glad we get some and that our clients are not going to Chewy. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Keeping clients purchasing from us and not from Chewy and other pharmacies. People moving or traveling and convenience for them. ### 27. User-Friendly Platform with Room for Pricing Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** William K. **Reviewed Date:** February 11, 2026 **What do you like best about Covetrus vRxPro®?** I find Covetrus vRxPro® to be user-friendly, particularly enjoying the ability to set up templates for SIG. This feature greatly speeds up the process of completing requested scripts, making it valuable for my practice. Additionally, I found the initial setup to be fairly easy. **What do you dislike about Covetrus vRxPro®?** I find the limited ability to control the pricing structure of our homestore problematic. With the last platform upgrade, changing the price markup of individual items or even full categories isn't as user-friendly as it used to be. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I use Covetrus vRxPro® as our online pharmacy platform. It's user-friendly and speeds up script completion with templates for SIG, though I wish it had better pricing control options. **Official Response from Beth Gruber:** > Hi William - We’re so glad to hear about your experience. Thanks for being a great partner - we look forward to seeing your practice continue to thrive. ### 28. Practice Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Lannette W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Covetrus vRxPro®?** That I'm able to access it when I'm not in the office and that it ties into pulse. **What do you dislike about Covetrus vRxPro®?** I haven't had any complaints as of yet in regards to the system **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It helps keep staff accountable and keeps clients happy. **Official Response from Beth Gruber:** > Hi Lannette - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 29. Worth using! **Rating:** 5.0/5.0 stars **Reviewed by:** vmsh o. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Covetrus vRxPro®?** We like that our clients have access to an online pharmacy and the fact that it integrates directly into our system to cut down time of having to manually type them in. Customer support is easy to contact. **What do you dislike about Covetrus vRxPro®?** the update honestly makes it trickier to use, or maybe I just preferred the previous version I just feel like this version is more overwhelming and difficult to navigate where you actually need yo be **What problems is Covetrus vRxPro® solving and how is that benefiting you?** We only keep certain products in clinic for resale, having the online pharmacy expands what we can offer our clients. **Official Response from Beth Gruber:** > Hi Veterinary Medical and Surgical Hospital of Topeka Practice Manager - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 30. Helpful to have an online pharmacy. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Covetrus vRxPro®?** I like the convenience of an online store. More and more clients are choosing to purchase online. It is also nice for those items that we do not stock in hospital, we can send a direct purchase link to our clients. The platform is easy to use and the integration is nice to have so we can see in our PMS what was purchased. **What do you dislike about Covetrus vRxPro®?** Out of stock items. Clients will call us upset sometimes when they are unable to get medications for their pets. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro helps us keep our inventory numbers down by not having to stock some products that are rarely used. By offering this service to our clients to purchase online direct from us versus seeking out other platforms, we make a profit for the hospital. **Official Response from Beth Gruber:** > Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 31. Very Easy for Clients to Navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** It is very easy for our clients to navigate **What do you dislike about Covetrus vRxPro®?** There are small animal products that we want our employees to be able to order. It's difficult to order those without allowing our entire clientele to see those products. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Helps clients order from us vs Chewy ### 32. Convenient for Clients with Strong Pricing Margins **Rating:** 5.0/5.0 stars **Reviewed by:** Kaytie S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Convenience for the client. Good pricing margins for the client and kick back for the clinic **What do you dislike about Covetrus vRxPro®?** The platform after the new update can sometimes not be too user friendly **What problems is Covetrus vRxPro® solving and how is that benefiting you?** People using chewy is less and less which benefits and keeps profits back in the clinic ### 33. Seamless Pet Prescription Management **Rating:** 4.0/5.0 stars **Reviewed by:** LIndsay T. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Covetrus vRxPro®?** I find Covetrus vRxPro® a great option for writing prescriptions, particularly for pet parents who prefer using an online pharmacy. It provides the convenience of delivering prescriptions through the pet parent's preferred method, making it a practical alternative to platforms like Chewy. I appreciate that the integration with Pulse makes the setup much more seamless, which simplifies our processes considerably. The write-back system with our Pulse software is highly beneficial, saving our staff significant time by reducing the workload. This feature is invaluable, as it ensures our staff can focus more on critical tasks without being bogged down by repetitive work. Additionally, one of the most important aspects is the ability for pet parents to receive the same medications we purchase through the Rx portal, ensuring they obtain the correct and non-fraudulent products, which is a major benefit in maintaining the trust and safety of our clients. **What do you dislike about Covetrus vRxPro®?** I find that Covetrus vRxPro® could benefit from more live integration, especially concerning weight updates. It would improve the experience if changes made in our practice management software were automatically reflected in the portal. I also feel there are challenges with software variations between practices, which complicates determining the benefits of different integrations. This makes it hard to assess which practices would truly benefit from the integration, potentially leading to better options depending on the specific practice management software being used. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I find Covetrus vRxPro® saves our staff time with its integration, allowing seamless prescription management. It ensures pet parents receive correct medications through the Rx portal, reducing the risk of errors or fraud. **Official Response from Beth Gruber:** > Hi Lindsay - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 34. Time-Saving and Practice-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tessa W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Covetrus vRxPro®?** Covetrus vRxPro has made our prescription process much smoother. Approvals are quick, it integrates well with our PIMS, and the branded online pharmacy with autoship options has improved client compliance and revenue. The interface is straightforward, and most of our staff adapted quickly. **What do you dislike about Covetrus vRxPro®?** The main downsides are occasional tech glitches and long hold times when calling customer support. Pricing can also be higher than third-party retailers, which sometimes leads to client pushback. Still, the time saved and the ability to keep more pharmacy sales in-house make it worth using. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** streamlined our prescription approval and refill process, saving staff significant time and reducing errors. The integration with our practice management software means scripts auto-populate, client records stay updated, and we can process approvals in under a minute. It’s also improved compliance and revenue by making it easy for clients to order through our practice-branded online pharmacy with autoship options. Automated reminders keep patients on schedule without staff having to make follow-up calls, and in-visit digital prescribing keeps more sales in-house. Overall, it has cut down on administrative workload while helping us maintain better client relationships and consistent patient care. **Official Response from Beth Gruber:** > Hi Tessa - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your vRxPro experience. ### 35. User-Friendly Platform with Great Search and Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Katie H. | Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Covetrus vRxPro®?** Very user friendly platform. Good search options that limit what you see to easily find what you need. Integrates with the software. Good customer service. **What do you dislike about Covetrus vRxPro®?** Sometimes items are backordered and the clients can't get what they need for compounding or other medications **What problems is Covetrus vRxPro® solving and how is that benefiting you?** No problems that we are having at this time **Official Response from Beth Gruber:** > Hi Katie - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 36. Great Cornerstone Integration, but Ordering Can Feel Cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** The integration with Cornerstone makes it easy to track what they have ordered **What do you dislike about Covetrus vRxPro®?** The platform can be cumbersome and we often times have clients that struggle with ordering **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It is helping solve prescriptions going to other outside pharmacies. ### 37. Easy to Use—Clients Like It Too **Rating:** 4.5/5.0 stars **Reviewed by:** Rebecca M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Covetrus vRxPro®?** I find it easy to use, and my clients seem to like it as well. **What do you dislike about Covetrus vRxPro®?** Sometimes the updates can be a bit frustrating to deal with. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Having an online store for our clientele is a real advantage. It helps us stay competitive and directs purchases back to an online pharmacy we trust. **Official Response from Beth Gruber:** > Hi Rebecca - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 38. VrxPro has made my managerial life a lot easier! Quick, thorough and great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Randy G. | Practice Manager, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Covetrus vRxPro®?** Before vRxPro, we had a lot of clients going to other online pharmacies, we were losing out on clinic income, but since adding vRxPro, we have been able to offer our client's an online option that ships directly to their house and sometimes there are special discounts through the online store that make it easier and more affordable for them. The thing I like most as a Practice Manager is the way it writes back into out operating system so it helps keep a tab on when a rx is requested, when it is filled and imports it into our Avimark system seemlessly. I highly recommend any clinic upgrading to vRxPro! It is very easy to fill out or approve rx for clients. **What do you dislike about Covetrus vRxPro®?** So far I have not had many issues, there was once when the wrong quantity wrote back into the system but after I brought it up the system has been correct every time. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** vRxPro is fixing the problem of always getting clients looking for only filling at other online pharmacies. The ease of them knowing that the meds come from our Dr and our hospital gives them more peace that their information is secure. The customer service offered to them is the same customer service I deal with at the Practice Manager so I know that the client's will get the same care and understanding of a professional team that work very hard. The benefit to me is less filling out of online or faxed requests from other weird random pharmacies and I can just go on the vRxPro Hub and the ease of the website is truly the best I have dealt with. **Official Response from Beth Gruber:** > Hi Randy - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your vRxPro experience. ### 39. Often Fails to Load in Pulse, Despite Easy Client Ordering Links **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Able to send links to clients to order stuff **What do you dislike about Covetrus vRxPro®?** It often fails to load in pulse. It is very frustrating **What problems is Covetrus vRxPro® solving and how is that benefiting you?** I'm able to send links for prescription items that I don't carry ### 40. Positives and Negatives **Rating:** 4.0/5.0 stars **Reviewed by:** Molly K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Covetrus vRxPro®?** Integration with our PIMS (eVet Pulse) allowing us to see when prescriptions are written and when they are shipped. **What do you dislike about Covetrus vRxPro®?** There are not enough supplements or supplies available for exotic pets. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** We don't have to writeback prescriptions manually and it's easy to keep track of what owners are purchasing. **Official Response from Beth Gruber:** > Hi Molly - We are grateful you took the time to review vRxPro. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 41. Easy to Use with a Simple Design, but Some Wording Needs Tweaks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Covetrus vRxPro®?** easy to use, simple design. Support from Maddie Rushing has been very good. **What do you dislike about Covetrus vRxPro®?** some of the wording like choices like "maximum units per fill" could be replaced as it can be confusing. The list of breeds needs to be longer. Preventing an owner from making a second account would be nice. Integration with Ezyvet would be awesome. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** We switched from Vetsource to Covetrus vRxPro in order to take part in the Vetsuite program. Vetsource wasn't an issue at all. So not much of a difference. **Official Response from Beth Gruber:** > Hi - Your feedback matters to us. Thank you for taking the time to tell us about your experience. ### 42. Covetrus Easy Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Covetrus vRxPro®?** Easy to use. Easy to write prescriptions. Lots of available medications. **What do you dislike about Covetrus vRxPro®?** Pricing not comparable to other online pharmacies. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Ease for clients to get prescriptions mailed to their homes. ### 43. Hospital Manager **Rating:** 4.5/5.0 stars **Reviewed by:** samantha l. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Covetrus vRxPro®?** It's ease of integration with Avimark. This makes putting prescriptions together faster since the patient info can be populated. **What do you dislike about Covetrus vRxPro®?** The ability to change prices, close our profit margin a little to help with client's costs. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Competing with other online pharmacies **Official Response from Beth Gruber:** > Hi Samantha - Thanks for taking the time to share your review with the veterinary community! Your feedback is at the heart of everything we do. ### 44. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian S. | Veterinarian/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Covetrus vRxPro®?** Ease of use and ease of viewing records and shipments. Customer service is great **What do you dislike about Covetrus vRxPro®?** Does not integrate with Shepherd. Pricing **What problems is Covetrus vRxPro® solving and how is that benefiting you?** It is keeping revenue in the practice without me having to carry a large volume of product **Official Response from Beth Gruber:** > Hi Jillian - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 45. Covetrus vRxPro is much improved since Vet's First Choice! LOVE! **Rating:** 5.0/5.0 stars **Reviewed by:** Bluff Park A. | Veterinary Assisstant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Covetrus vRxPro®?** Being notified through email as opposed to checking the platform every day is great! Love that written approvals AND shipments are displayed in the medical records. Great new feature to be able to add notes to requests that are under review, especially for other staff members that do not work every day. **What do you dislike about Covetrus vRxPro®?** It would be helpful for declined requests, with the reason for decline, to be uploaded to the medical records like the approved requests do. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Linking center between Pulse and vRxPro has been a game-changer! Makes charting much more efficient. **Official Response from Beth Gruber:** > Hi Bluff Park Animal Clinic - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 46. Love Covetrus vRxPro **Rating:** 4.5/5.0 stars **Reviewed by:** B T. | Veterinarian / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Covetrus vRxPro®?** Easy to use, help clients, and navigate around site. **What do you dislike about Covetrus vRxPro®?** It doesn't write back to Cornerstone which makes us have to navigate to find what clients have ordered and recieved. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Allows us to keep prescriptions in house. **Official Response from Beth Gruber:** > Hi BT - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ### 47. High Functioning Online Pharmacy for Independent Veterinary Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney C. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Covetrus vRxPro®?** Ability to look up prescription and compounding options, send scripts to clients, ease of use, and simple revenue generation breakdown. Also the integration with our software (Impromed) for medical record keeping is helpful. We are on there at least daily to keep up with clients, and when we do have an issue or question, customer support is very helpful at solving our issue. It was also easy to switch from the old Covetrus pharmacy to this updated version with minimal disruption to our clients. **What do you dislike about Covetrus vRxPro®?** So far we haven't had too many downsides. Main one is that it isn't Chewy so client awareness isn't as high, but that's just consumer brand recognition. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Keeping our clients within our pharmacy, while decreasing the amount we have to carry in clinic. **Official Response from Beth Gruber:** > Hi Sydney - We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! ### 48. Covetrus VRxPro **Rating:** 5.0/5.0 stars **Reviewed by:** Sam M. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Covetrus vRxPro®?** What I like best about Covetrus vRxPro is the seamless integration with practice management systems and the ability to streamline prescription approvals and refills. It saves time for the team and helps ensure pets get their medications quickly and accurately. **What do you dislike about Covetrus vRxPro®?** One downside of Covetrus vRxPro is that it can occasionally be slow to sync with practice management systems, which causes delays in processing prescriptions. Additionally, some users find the interface a bit clunky or unintuitive when navigating less common tasks. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Covetrus vRxPro® helps solve the problem of inefficient prescription management by automating refills, approvals, and communication between the clinic and pharmacy. This reduces phone calls, minimizes manual entry errors, and frees up staff time—allowing the team to focus more on patient care and client service. **Official Response from Beth Gruber:** > Hi Sam - We are grateful you took the time to review vRxPro. Your feedback helps us continue to shape our portfolio to support the needs of veterinary practices just like yours. ### 49. Writeback to Pulse Makes Updates Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Sara k. | pm, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Covetrus vRxPro®?** the writeback to pulse and ability to assist clients in chart **What do you dislike about Covetrus vRxPro®?** not being able to click right to pets chart **What problems is Covetrus vRxPro® solving and how is that benefiting you?** easy filling for no in clinic rx's **Official Response from Beth Gruber:** > Hi Sara - Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. ### 50. Easy-to use/user friendly platform for veterinary staff. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Covetrus vRxPro®?** The prescription verification platform is easy to use. My team is able to quickly approve or deny client requests without a lot of extra work. I also like that there is a contact number easily accessible to speak to someone at Covetrus if we need to. **What do you dislike about Covetrus vRxPro®?** I haven’t really noticed any downsides to the platform. **What problems is Covetrus vRxPro® solving and how is that benefiting you?** Clients like being able to order medication and prescription foods online. The portal is allowing us to cut down on excessive paper in charts because we are not having to file fax requests in the medical records like we used to. **Official Response from Beth Gruber:** > Hi - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. ## Covetrus vRxPro® Discussions - [What is Covetrus Prescription Management used for?](https://www.g2.com/discussions/what-is-covetrus-prescription-management-used-for) - 2 comments - [View Covetrus vRxPro® pricing details and edition comparison](https://www.g2.com/products/covetrus-vrxpro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+02%3A09%3A03+-0500&secure%5Bsession_id%5D=d4aa6dc6-69c9-4fd6-97bc-8493954ab50f&secure%5Btoken%5D=dde55b7d152cb3b939b9356e9ab7f74b0153a0d396d93a8f3db4f03962d03945&format=llm_user) ## Covetrus vRxPro® Integrations - [Cornerstone Performance](https://www.g2.com/products/cornerstone-performance/reviews) - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews) - [Covetrus Avimark](https://www.g2.com/products/covetrus-avimark/reviews) - [Covetrus Impromed](https://www.g2.com/products/covetrus-impromed/reviews) - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) ## Top Covetrus vRxPro® Alternatives - [PetDesk](https://www.g2.com/products/petdesk/reviews) - 4.6/5.0 (14 reviews) - [IDEXX SmartFlow](https://www.g2.com/products/idexx-smartflow/reviews) - 4.7/5.0 (10 reviews) - [Vetcove](https://www.g2.com/products/vetcove/reviews) - 4.5/5.0 (7 reviews)