Covetrus vRxPro® Reviews & Product Details

We like that our clients have access to an online pharmacy and the fact that it integrates directly into our system to cut down time of having to manually type them in. Customer support is easy to contact. Review collected by and hosted on G2.com.

the update honestly makes it trickier to use, or maybe I just preferred the previous version I just feel like this version is more overwhelming and difficult to navigate where you actually need yo be Review collected by and hosted on G2.com.

I like the convenience of an online store. More and more clients are choosing to purchase online. It is also nice for those items that we do not stock in hospital, we can send a direct purchase link to our clients. The platform is easy to use and the integration is nice to have so we can see in our PMS what was purchased. Review collected by and hosted on G2.com.

Out of stock items. Clients will call us upset sometimes when they are unable to get medications for their pets. Review collected by and hosted on G2.com.

I find Covetrus vRxPro® a great option for writing prescriptions, particularly for pet parents who prefer using an online pharmacy. It provides the convenience of delivering prescriptions through the pet parent's preferred method, making it a practical alternative to platforms like Chewy. I appreciate that the integration with Pulse makes the setup much more seamless, which simplifies our processes considerably. The write-back system with our Pulse software is highly beneficial, saving our staff significant time by reducing the workload. This feature is invaluable, as it ensures our staff can focus more on critical tasks without being bogged down by repetitive work. Additionally, one of the most important aspects is the ability for pet parents to receive the same medications we purchase through the Rx portal, ensuring they obtain the correct and non-fraudulent products, which is a major benefit in maintaining the trust and safety of our clients. Review collected by and hosted on G2.com.

I find that Covetrus vRxPro® could benefit from more live integration, especially concerning weight updates. It would improve the experience if changes made in our practice management software were automatically reflected in the portal. I also feel there are challenges with software variations between practices, which complicates determining the benefits of different integrations. This makes it hard to assess which practices would truly benefit from the integration, potentially leading to better options depending on the specific practice management software being used. Review collected by and hosted on G2.com.

Covetrus vRxPro has made our prescription process much smoother. Approvals are quick, it integrates well with our PIMS, and the branded online pharmacy with autoship options has improved client compliance and revenue. The interface is straightforward, and most of our staff adapted quickly. Review collected by and hosted on G2.com.

The main downsides are occasional tech glitches and long hold times when calling customer support. Pricing can also be higher than third-party retailers, which sometimes leads to client pushback. Still, the time saved and the ability to keep more pharmacy sales in-house make it worth using. Review collected by and hosted on G2.com.

Before vRxPro, we had a lot of clients going to other online pharmacies, we were losing out on clinic income, but since adding vRxPro, we have been able to offer our client's an online option that ships directly to their house and sometimes there are special discounts through the online store that make it easier and more affordable for them. The thing I like most as a Practice Manager is the way it writes back into out operating system so it helps keep a tab on when a rx is requested, when it is filled and imports it into our Avimark system seemlessly. I highly recommend any clinic upgrading to vRxPro! It is very easy to fill out or approve rx for clients. Review collected by and hosted on G2.com.

So far I have not had many issues, there was once when the wrong quantity wrote back into the system but after I brought it up the system has been correct every time. Review collected by and hosted on G2.com.

Being notified through email as opposed to checking the platform every day is great! Love that written approvals AND shipments are displayed in the medical records. Great new feature to be able to add notes to requests that are under review, especially for other staff members that do not work every day. Review collected by and hosted on G2.com.

It would be helpful for declined requests, with the reason for decline, to be uploaded to the medical records like the approved requests do. Review collected by and hosted on G2.com.

Ability to look up prescription and compounding options, send scripts to clients, ease of use, and simple revenue generation breakdown. Also the integration with our software (Impromed) for medical record keeping is helpful. We are on there at least daily to keep up with clients, and when we do have an issue or question, customer support is very helpful at solving our issue. It was also easy to switch from the old Covetrus pharmacy to this updated version with minimal disruption to our clients. Review collected by and hosted on G2.com.

So far we haven't had too many downsides. Main one is that it isn't Chewy so client awareness isn't as high, but that's just consumer brand recognition. Review collected by and hosted on G2.com.

What I like best about Covetrus vRxPro is the seamless integration with practice management systems and the ability to streamline prescription approvals and refills. It saves time for the team and helps ensure pets get their medications quickly and accurately. Review collected by and hosted on G2.com.

One downside of Covetrus vRxPro is that it can occasionally be slow to sync with practice management systems, which causes delays in processing prescriptions. Additionally, some users find the interface a bit clunky or unintuitive when navigating less common tasks. Review collected by and hosted on G2.com.

Love that it syncs with our practice management system making for an easy, efficient workflow and history is easily accessible from the patient's medical record. Review collected by and hosted on G2.com.

Client returns are not as easy for the staff. Review collected by and hosted on G2.com.

I love the new feature used to write prescriptions. it’s cool how I can write multiple at a time Review collected by and hosted on G2.com.

I don’t like how refills are synced with our software (cornerstone). It’s hard to track the refills needed to approve prescriptions without leaving a note for a doctor. Review collected by and hosted on G2.com.