Covetrus vRxPro® Reviews & Product Details

The platform is remarkably user friendly for our entire hospital team, which keeps daily workflows smooth and simple to navigate. The targeted marketing features are especially fantastic because they focus on each pet's specific needs rather than sending out generic, untargeted blasts. On top of that, their customer support is wonderful. The team is always quick to respond and genuinely committed to partnering with us to resolve any questions or issues right away. Review collected by and hosted on G2.com.

We ran into a few minor hiccups when we first got started, and the customer service response to clients isn’t great. That said, the support team stepped in right away, worked through all of our issues with us, and got everything back on track. Review collected by and hosted on G2.com.

Covetrus vRxPro is EXTREMELY user friendly. Any time there has been an issue the customer service is top notch and able to answer any and all questions I have in a timely and professional manner. The renewals tab is very helpful for reminders of when patients are coming due for refills. The only think I wish it would do is integrate with our PMS (EzyVet) so I wouldn't have to enter all prescriptions manually. That is the only downside I can think of. Review collected by and hosted on G2.com.

The only negative I can mention is no integration with our PMS system EzyVet. I manually enter all prescriptions that are approved through Covetrus vRxPro. Review collected by and hosted on G2.com.

Prescription requests are easy to review and approve, and clients have the convenience of having their orders shipped directly to their homes. Autoship is especially helpful for medications and preventatives that pets need on a regular basis. Review collected by and hosted on G2.com.

Nothing at this time as we are pleased with services. Review collected by and hosted on G2.com.

Tries to bring revenue back to our clinic. The ROI is not great for me having to bring clients to this. I should be marking up prices and the base cost of items should be the same as when I purchase from Covetrus minus a shipping charge. There is essentially no reason for me to try and switch people from Chewy if I make pretty much the same amount from a much more popular website. I use no integration and not interested in that. Perfomance of the site and the UI is fine though the UI could be more simple as well. Review collected by and hosted on G2.com.

Unfortunately it is impossible to compete with chewy. I also get kickback from Chewy now and total users I am making more money from them which pains me to say. As my last comment, though it is useful to have this but not worth the effort of getting people on this site. Review collected by and hosted on G2.com.

I like that Covetrus vRxPro® is synced with our PINs system, allowing for easy access to historical quarters and reminders for when scripts are due for renewal. It also helps reduce the manpower needed for repetitive script refills, ensuring time is better utilized. Additionally, the tool's ability to suggest Rx Pro over other online pharmacies like Chewy is something I appreciate. Lastly, the setup was easy, which was a pleasant surprise. Review collected by and hosted on G2.com.

I don't like how we can't charge clients on account. For instance we have some older clients that don't have email and aren't tech savvy at all, and would like the benefit of the online option, but we have no way to charge their account internally and order it internally. Also, this applies to business accounts...for example we support many K9 Officers, who we bill for our services through invoicing to the corporate office. The individual officers don't have a way to receive online orders since we can't charge on account. Review collected by and hosted on G2.com.

I like the ease of adding new clients without needing too much information, which makes it simple to use. I also appreciate that Covetrus vRxPro® carries a lot of the products I regularly need. The interface is very simple and straightforward. Additionally, I find the speed of Covetrus vRxPro® to be pretty good, which was a significant factor for choosing it over others like Vetsource, though not as fast as Amazon. Getting a bit of a kickback is a nice extra benefit for using their prescriptions over other pharmacies. Review collected by and hosted on G2.com.

Sometimes the interface feels a little cluttered, making it hard to find things. It's not necessarily worse than others, but I think it could still use some work. The biggest drawback for me is the shipping speed. Even with expedited shipping, things aren't mailed out until the next business day, which can take a while, especially when I need medication for an animal urgently. I wish it had more of an "Amazon-like" mentality for getting things out next day. The shipping speed was a main reason for choosing Covetrus vRxPro over others, but I've still faced delays that have led me to stop using it for some things. It was a big factor in my initial choice, so improving this would make a big difference. Review collected by and hosted on G2.com.

Covetrus vRxPro is super user friendly. It has allowed us to approve RX requests and renewals quickly all at one time. Easy to navigate. Our phone call volume has been reduced, allowing us more time to answer more urgent calls for appointments and annuals visits. We can see that clients and their pets are staying compliant on preventions, can see product has shipped. Review collected by and hosted on G2.com.

The only thing I can think of would be the clients that have called and let me know that they prescription has not been shipped and they don't know why, even though it should tell them why. Also, there's been several times where we have deleted items from our cart and double checked our cart before checkout, and we end up being charged for it and it gets sent to us anyway. Review collected by and hosted on G2.com.

Integration with Avimark is good, makes ordering easy and provides nice Rx documentation in our database. UI/UX is clear, website stable and performant Review collected by and hosted on G2.com.

Errors, mistakes, back-ordered meds, etc. and how to resolve those situations aren't communicated clearly enough to our clients. Anytime there's an error like a delayed order due to being out of stock or a problem with shipping, etc., the clients almost always come to us as the hospital to resolve the issue instead of Covetrus/vRxPro support that can actually help, and we can't diagnose or resolve their problem since the shipping/handling doesn't involve us. I know the clients are given links or information for how to get support, but if it could be even more clear, that would be fantastic. We have a lot of elderly clients who get really confused and frustrated when any kind of Covetrus-related problem crops up and they don't know how to handle it, and either can't find a phone number to call, don't know what steps to take, get frustrated with a robot or AI feature and don't know how to request a human agent, etc., and they always come to us as the hospital to resolve. Super obvious baby steps for how to fix simple shipping/handling issues would be great Review collected by and hosted on G2.com.

I like that it’s connected to our office. We have control over what’s offered to our clients, and we can decide how to price the items that are available. Review collected by and hosted on G2.com.

I think the website is difficult for our clients to find. Since we don’t have our own website, we aren’t able to provide the convenience of clicking a link. We also don’t always have the time to place an order on behalf of our clients. Review collected by and hosted on G2.com.

I love VRxPro because it makes managing our online pharmacy straightforward for both our team and our clients. It gives our clients a convenient way to order their pets’ medications and preventatives while allowing us to remain involved in their care and keep prescriptions connected to our practice.

From a practice management perspective, I particularly appreciate how easy it is to use and how well it fits into our day-to-day workflow. It reduces the administrative burden on the team, gives clients the convenience they increasingly expect, and helps us compete with outside online pharmacies without losing that important connection with our clients.

I have also been very impressed with the support we receive. Having a responsive partner who understands veterinary practices makes a real difference. VRxPro feels less like simply having an online store and more like having an extension of our hospital’s pharmacy service.

Overall, it has been a very positive addition to our practice, and I would absolutely recommend VRxPro to other veterinary practices looking for a simple, professional and client-friendly online pharmacy solution. Review collected by and hosted on G2.com.

Very little to dislike; more customization would be helpful. Review collected by and hosted on G2.com.