--- title: Profi Reviews meta_title: 'Profi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 74 reviews by the users' company size, role or industry to find out how Profi works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 74 scale: '5' date_modified: '2026-09-28' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 ---

Profi Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Profi, highlighting its intuitive design and excellent support from the team. (6 mentions)
Users commend the exceptional customer support from Profi, highlighting dedicated assistance and prompt responses during onboarding. (5 mentions)
Users love the comprehensive features of Profi, including customizable coaching programs and outstanding support during onboarding. (5 mentions)
Users praise the all-in-one solution of Profi, streamlining tools and enhancing management for coaching programs. (4 mentions)
Users find Profi's interface intuitive, allowing easy navigation and seamless integration of various coaching tools and resources. (4 mentions)
Users find the limited features of Profi frustrating, especially regarding branding and assessment customization. (2 mentions)
Users report challenges due to the lack of telephone support, relying solely on email for assistance instead. (1 mentions)
Users desire more customization options in Profi, feeling limited by the current branding and profile link setup. (1 mentions)
Users find the lack of features like question re-ordering frustrating, but improvements are promised by support. (1 mentions)
Users note limited customization options, wishing for more robust branding features despite appreciating the software's overall quality. (1 mentions)

5 Pros or Advantages of Profi

5 Cons or Disadvantages of Profi

Lisa A.
LA
Lisa A.
Customer Service & Operations Manager
Small-Business (50 or fewer emp.)
"Scheduling & Software upgrades, Customer Support/Onboarding team"
4.5/5
What do you like best about Profi?

The new software upgrades recently released are working great for our team! I love the ability to see how many members are enrolled in which packages and how many calls they have left.

The onboarding support team is amazing! Andrew Mind & Britton Ertman have been a breath of fresh air to work with during this onboarding process and during the updates.

Highly recommend this software to anyone looking to integration a coaching platform with their business that is secure, easy to use, and HIPPA compliant. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Obviously with any software, upgrades take implementation time. However, with the recently upgrades this was minimal.

Some of our members haven't used the platform as of yet, so it's not as frequently used as I would like. But our progress is continuing at a good pace. Review collected by and hosted on G2.com.

Atley J.
AJ
Atley J.
Founder
Small-Business (50 or fewer emp.)
"Abondoning early supporters."
0/5
What do you like best about Profi?

They are abondoning their earliest supporters after selling the comoany Review collected by and hosted on G2.com.

What do you dislike about Profi?

The fact they are abondoning early users says it all. Review collected by and hosted on G2.com.

AV
adam v.
Jungian Coach
Small-Business (50 or fewer emp.)
"Cleanest, easiest to use coaching software I've tried."
5/5
What do you like best about Profi?

Its honestly, just so clean. It sets you up for success right out of the box. The user is experience is clean and it does everything I need it to. From creating dynamic courses which combine written content with class time to group coaching to individual sessions on the fly. Plus, the whole thing is hippa compliant. I'm surprised there are coaches out there who are willing to let their clients info float around on Kajabi. Review collected by and hosted on G2.com.

What do you dislike about Profi?

I wish it was a touch more robust in the branding department and customization. I don't love the outside url for my profile link, but honestly the software feels so clean and trustworthy that I don't mind too much. It would be super cool if they had an events feature for when I take my groups out on excurions, but theres event bright for that.. Review collected by and hosted on G2.com.

Maggie Scott C.
MC
Maggie Scott C.
Health and Wellness Coach
Small-Business (50 or fewer emp.)
"Very user friendly"
5/5
What do you like best about Profi?

Profi has been very easy to use and their support team has been amazing. They are very quick to respond. I like the automations with forms and the simplicity of the design. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Nothing so far, although I am a new user. Review collected by and hosted on G2.com.

BT
Brittany T.
Operations Manager
Small-Business (50 or fewer emp.)
"A simple, user friendly experience that provides all the tools we and our clients need in one place!"
5/5
What do you like best about Profi?

Our dedicated success partners and the relationship we've built is probably our #1. And we love the "programs" we can build on the platform, which make our cohorts more seamless and gives our clients a "path" they can follow from start to finish. Review collected by and hosted on G2.com.

What do you dislike about Profi?

Our biggest issue has been the calendar, however, Profi has made many improvements here. We use Zoom and sometimes have issues with external syncing.

When setting up "payments", we cannot offer discounts for particular clients. I think overall just making things more customizable per client within a "program". We understanding the team is working on making this possible! Review collected by and hosted on G2.com.

James D.
JD
James D.
Owner
Small-Business (50 or fewer emp.)
"Profi a wonderful company to work with"
5/5
What do you like best about Profi?

They spend time helping you understand what their software does as well as listening to your needs in making future improvements. Review collected by and hosted on G2.com.

What do you dislike about Profi?

One area that can be a struggle is they don't have telephone support so everything is email although they'll hop onto a Zoom call really fast if you need it. Review collected by and hosted on G2.com.

LH
Lucy H.
Owner
Small-Business (50 or fewer emp.)
"An AMAZING System for Coaches & Practitioners!!"
5/5
What do you like best about Profi?

I love that it is an all in one solution and allows me to downsize the number of tools required. Eliminating costs for services such as Zoom, Calendly, Slack, and more. As a solo-practitioner I am able to run my practice almost entirely through Profi! Thank you so much for creating an powerful system!!! Customer support is easy to reach and quick to respond. :) Review collected by and hosted on G2.com.

What do you dislike about Profi?

Over all there is not much to dislike about Profi! If I were to find fault with anything I would say that being able to select which modules are displayed on the public page would be wonderful - I have some programs that contain more than 10 so I am combining modules so the page doesn't seem to go on and on. :) Review collected by and hosted on G2.com.

Louis M.
LM
Louis M.
CEO & Founder
Small-Business (50 or fewer emp.)
"A CRM for coaches that *actually* works"
4/5
What do you like best about Profi?

Profi feels like it was designed from the ground up with coaches in mind. Every little feature that I've been waiting for from my other CRMs (and I've tried them all) is actually built in to Profi.

I've been trying out the product for the last few weeks and I already prefer it to my much more expensive, current CRM solution.

If you're a solopreneur or relatively small business like me, I recommend Profi as a cost-effective solution. It also takes very little time to setup and get started. Review collected by and hosted on G2.com.

What do you dislike about Profi?

The 'client limit' on the different account tiers is confusing, not transparent and unintuitive. Review collected by and hosted on G2.com.

Kristina A.
KA
Kristina A.
Mid-Market (51-1000 emp.)
"All-in-one platform for coaching leaders"
5/5
What do you like best about Profi?

1. All-in-one flexible program builder - I really like the ability to build customized leadership coaching programs which contain free-form resources like training videos, docs, and presentations; as well as the option for my team and myself to schedule recurring 1:1 and group leadership sessions; and do pre- and post-program review forms/assessments.

2. Great support - we can contact our dedicated CSM at any time with any questions or concerns and he gets back to us very quickly. Thank you, Andrew & Britton for your fantastic collaboration with our team during implementation, onboarding and further adoption.

3. Pricing - we get all the functionality we need in one platform which has eliminated the need for over 6 systems and tools we've used previously, including Calendly, Zoom, Quenza, email, Notion, Slack and others.

Big Kudos to the entire Profi team for the amazing product and support along the way. We look forward to extending our collaboration! Review collected by and hosted on G2.com.

What do you dislike about Profi?

Nothing major, we're pretty happy with the performance of our platform instance and everything else. We can't wait for the Profi team to deliver new program builder features. Review collected by and hosted on G2.com.

Ana G.
AG
Ana G.
Marketing Manager
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Best Training & Coaching platform we've tried"
4.5/5
What do you like best about Profi?

- Coaching sessions and training programs in one platform

- Configurability

- Flexible pricing

- Excellent and quick support team Review collected by and hosted on G2.com.

What do you dislike about Profi?

Nothing comes to mind but we look forward to receiving platform updates with more permissions and user management capabilities which are essential for our team. Review collected by and hosted on G2.com.