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Omnify

By Omnify

4.4 out of 5 stars

How would you rate your experience with Omnify?

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Omnify Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Omnify for its exceptional customer support, highlighting personalized assistance that enhances their overall experience. (13 mentions)
Users appreciate the user-friendly interface of Omnify, highlighting its simplicity and comprehensive booking features. (10 mentions)
Users value the customization options in Omnify that allow tailoring to unique organizational needs and enhance user experience. (6 mentions)
Users love Omnify for its all-in-one solution, streamlining various community management and booking needs effectively. (4 mentions)
Users appreciate the flexible customizations offered by Omnify, which enhance their ability to meet unique business needs. (4 mentions)
Users appreciate the responsive communication from Omnify, ensuring quick resolutions and professional support. (3 mentions)
Users commend Omnify for its rapid response speed, enhancing customer service experiences with timely assistance and solutions. (3 mentions)
Users appreciate the responsive feedback from Omnify's team, enhancing their overall customer service experience. (3 mentions)
Users find the lack of features in Omnify limits reporting capabilities and user experience customization. (6 mentions)
Users feel that Omnify has limited features that hinder reporting and flexibility for specific needs. (6 mentions)
Users note that the missing features in Omnify limit reporting capabilities and hinder user experience improvements. (6 mentions)
Users experience app issues like technical glitches and login difficulties, though support helps resolve them promptly. (2 mentions)
Users find the lack of integrations in Omnify can be frustrating, though support helps resolve issues swiftly. (2 mentions)
Users desire greater customization options in Omnify for event management and communication tailored to diverse programs. (2 mentions)

Top Pros or Advantages of Omnify

1. Customer Support
Users praise Omnify for its exceptional customer support, highlighting personalized assistance that enhances their overall experience.
See 13 mentions

See Related User Reviews

Obiamaka P.
OP

Obiamaka P.

Small-Business (50 or fewer emp.)

5.0/5

"Helping our Nonprofit Organization Thrive!"

What do you like about Omnify?

Choosing just one standout aspect of Omnify is challenging because the platform excels in so many ways! We’ve been thoroughly impressed with the outst

Sam H.
SH

Sam H.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly and helpful staff"

What do you like about Omnify?

I thought that staff were attentive and helped me solve my problems quickly

2. Ease of Use
Users appreciate the user-friendly interface of Omnify, highlighting its simplicity and comprehensive booking features.
See 10 mentions

See Related User Reviews

Haykuhi K.
HK

Haykuhi K.

Small-Business (50 or fewer emp.)

5.0/5

"Can manage my entire business efficiently from a single dashboard."

What do you like about Omnify?

It is very user-friendly. Their UI is the best. All the essential features that should be there on a booking platform are present. Their team has made

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth and Personable"

What do you like about Omnify?

Omnify seems to be very user friendly so far, and if there are any issues, the support is always available to reach. The different ways we can sort th

3. Customization
Users value the customization options in Omnify that allow tailoring to unique organizational needs and enhance user experience.
See 6 mentions

See Related User Reviews

Obiamaka P.
OP

Obiamaka P.

Small-Business (50 or fewer emp.)

5.0/5

"Helping our Nonprofit Organization Thrive!"

What do you like about Omnify?

Choosing just one standout aspect of Omnify is challenging because the platform excels in so many ways! We’ve been thoroughly impressed with the outst

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you like about Omnify?

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really frien

4. All-in-one Solution
Users love Omnify for its all-in-one solution, streamlining various community management and booking needs effectively.
See 4 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very comprehensive booking solution"

What do you like about Omnify?

Omnify is an easy-to-set-up solution that’s quick to understand. It is both comprehensive and flexible, making it suitable for a wide range of use cas

Connect S.
CS

Connect S.

Small-Business (50 or fewer emp.)

4.5/5

"They have resolved all of our issues :-)"

What do you like about Omnify?

We are able to manage our huddle calls with different services/programs and segments of our community. We have been using Omnify for more than 4 years

5. Tools Customization
Users appreciate the flexible customizations offered by Omnify, which enhance their ability to meet unique business needs.
See 4 mentions

See Related User Reviews

Obiamaka P.
OP

Obiamaka P.

Small-Business (50 or fewer emp.)

5.0/5

"Helping our Nonprofit Organization Thrive!"

What do you like about Omnify?

Choosing just one standout aspect of Omnify is challenging because the platform excels in so many ways! We’ve been thoroughly impressed with the outst

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you like about Omnify?

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really frien

6. Communication
Users appreciate the responsive communication from Omnify, ensuring quick resolutions and professional support.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you like about Omnify?

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really frien

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great customer support and solution oriented team"

What do you like about Omnify?

One of Omnify's standouts is Aditya's exceptional and personalized customer service and support. Whenever we encounter an issue or need help with a fe

7. Response Speed
Users commend Omnify for its rapid response speed, enhancing customer service experiences with timely assistance and solutions.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you like about Omnify?

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really frien

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great customer support and solution oriented team"

What do you like about Omnify?

One of Omnify's standouts is Aditya's exceptional and personalized customer service and support. Whenever we encounter an issue or need help with a fe

8. Responsive Feedback
Users appreciate the responsive feedback from Omnify's team, enhancing their overall customer service experience.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you like about Omnify?

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really frien

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great customer support and solution oriented team"

What do you like about Omnify?

One of Omnify's standouts is Aditya's exceptional and personalized customer service and support. Whenever we encounter an issue or need help with a fe

Top Cons or Disadvantages of Omnify

1. Lack of Features
Users find the lack of features in Omnify limits reporting capabilities and user experience customization.
See 6 mentions

See Related User Reviews

LG

Len G.

Mid-Market (51-1000 emp.)

4.0/5

"Sales and support teams are very helpful and responsive even when there are major time differences."

What do you dislike about Omnify?

The service is lacking a few features we'd have liked, but we are working around them. I couldn't find another solution that fit our distinct needs

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy setup, easy to use, good support"

What do you dislike about Omnify?

The reports could use a little more developing. There are limited things you can report on and export to Excel. When you do export it usually takes

2. Limited Features
Users feel that Omnify has limited features that hinder reporting and flexibility for specific needs.
See 6 mentions

See Related User Reviews

Beth P.
BP

Beth P.

Small-Business (50 or fewer emp.)

5.0/5

"Aditya Khanna makes Omnify easy to understand"

What do you dislike about Omnify?

For our particular needs we are having to adjust Omnify to fit a student orchestra organization, so changing the terminlogy has been useful, but it is

LG

Len G.

Mid-Market (51-1000 emp.)

4.0/5

"Sales and support teams are very helpful and responsive even when there are major time differences."

What do you dislike about Omnify?

The service is lacking a few features we'd have liked, but we are working around them. I couldn't find another solution that fit our distinct needs

3. Missing Features
Users note that the missing features in Omnify limit reporting capabilities and hinder user experience improvements.
See 6 mentions

See Related User Reviews

LG

Len G.

Mid-Market (51-1000 emp.)

4.0/5

"Sales and support teams are very helpful and responsive even when there are major time differences."

What do you dislike about Omnify?

The service is lacking a few features we'd have liked, but we are working around them. I couldn't find another solution that fit our distinct needs

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy setup, easy to use, good support"

What do you dislike about Omnify?

The reports could use a little more developing. There are limited things you can report on and export to Excel. When you do export it usually takes

4. App Issues
Users experience app issues like technical glitches and login difficulties, though support helps resolve them promptly.
See 2 mentions

See Related User Reviews

Sam H.
SH

Sam H.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly and helpful staff"

What do you dislike about Omnify?

We were having some issues logging in (specifically with magic links), but staff were able to help us quickly and get all of our team members set up!

Obiamaka P.
OP

Obiamaka P.

Small-Business (50 or fewer emp.)

5.0/5

"Helping our Nonprofit Organization Thrive!"

What do you dislike about Omnify?

I encountered a few technical issues with the platform that took a bit longer to resolve than anticipated. However, the ongoing updates and improvemen

5. Lack of Integrations
Users find the lack of integrations in Omnify can be frustrating, though support helps resolve issues swiftly.
See 2 mentions

See Related User Reviews

Verified User
E

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very comprehensive booking solution"

What do you dislike about Omnify?

One limitation of Omnify is the lack of native multi-language support for displaying the user experience in multiple languages simultaneously. While t

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great customer support and solution oriented team"

What do you dislike about Omnify?

While the platform itself is quite comprehensive, certain integrations occasionally present challenges. However, Aditya's support team swiftly address

6. Limited Customization
Users desire greater customization options in Omnify for event management and communication tailored to diverse programs.
See 2 mentions

See Related User Reviews

Haykuhi K.
HK

Haykuhi K.

Small-Business (50 or fewer emp.)

5.0/5

"Can manage my entire business efficiently from a single dashboard."

What do you dislike about Omnify?

A little more customization and discount on the top plans would be helpful. They do give out special discounts when you reach out to the support team.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy to use, top notch customer service, could use some customizations 4/5"

What do you dislike about Omnify?

Because we run many types of programs, we needed more event/class customizations and messaging customization for our programs. For example, we have ad

Omnify Reviews (85)

Reviews

Omnify Reviews (85)

4.4
85 reviews
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G2 reviews are authentic and verified.
Gogo T.
GT
Operation Manager
Small-Business (50 or fewer emp.)
"Streamlined Scheduling with Great Support, Minor Customization Limits"
What do you like best about Omnify?

What I like best about Omnify is its user-friendly interface and the way it streamlines scheduling, bookings, and payments. It saves a lot of time by keeping everything organized in one place, and the customer support team is always responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

What I dislike about Omnify is that some customization options feel limited, especially when trying to tailor the booking pages or reports to specific needs. Occasionally, the system can be a bit slow or requires a few extra steps to complete certain tasks. However, these are minor issues compared to the overall convenience it provides. Review collected by and hosted on G2.com.

Vineet G.
VG
Founder
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy to use product that delivered what it said"
What do you like best about Omnify?

I’ve been searching for the right software that helps to manage a kids’ activity business for a while, but most of the options I tried just didn’t cut it. I did try out Omnify few years back but recently when I checked again, I was genuinely impressed with how much the platform has improved. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

Nothing as such, overall it did the work I wanted. Though there is a bit of a learning curve which is required to use the product at first, later it gets fine. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Small-Business (50 or fewer emp.)
"User-Friendly Interface and Stable Performance Boost Productivity"
What do you like best about Omnify?

User-friendly interface

Increased productivity

System stability

Timely customer support Review collected by and hosted on G2.com.

What do you dislike about Omnify?

Occasionally slow in loading

Require to run in multiple windows/tabs for increased productivity Review collected by and hosted on G2.com.

Beth P.
BP
Operations Manager
Small-Business (50 or fewer emp.)
"Aditya Khanna makes Omnify easy to understand"
What do you like best about Omnify?

Omnify is helping my organization build a managable, customized memebership management program. I like that its user friendly and adaptable to our unique needs. The customer service has been top notch! We are still in the onboarding phase and Aditya and his collegues have been easily accessible and super helpful. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

For our particular needs we are having to adjust Omnify to fit a student orchestra organization, so changing the terminlogy has been useful, but it isn't consistent throughout the program. It would also be helpful if we could make appointments for students from the parent's account. Review collected by and hosted on G2.com.

Obiamaka P.
OP
Executive Director
Small-Business (50 or fewer emp.)
"Helping our Nonprofit Organization Thrive!"
What do you like best about Omnify?

Choosing just one standout aspect of Omnify is challenging because the platform excels in so many ways! We’ve been thoroughly impressed with the outstanding support from Aditya, whose dedication to going above and beyond has profoundly enhanced our experience. His proactive follow-ups and commitment to resolving issues have set a new benchmark for customer service, unmatched by any other platform we’ve encountered.

In addition to the top-notch support, Omnify offers a range of incredible features and customizations that have allowed us to tailor the platform to meet the unique needs of our small nonprofit organization. We’re excited about the potential of going live with a platform that helps us to support the communities we serve. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

I encountered a few technical issues with the platform that took a bit longer to resolve than anticipated. However, the ongoing updates and improvements are promising, and I'm really excited to see the final product once it goes live. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
ET
Small-Business (50 or fewer emp.)
"Very comprehensive booking solution"
What do you like best about Omnify?

Omnify is an easy-to-set-up solution that’s quick to understand. It is both comprehensive and flexible, making it suitable for a wide range of use cases.

A standout feature for us is the ability for users to book multiple appointments within the same transaction—a capability that is rare among booking solutions.

The customer success team has been exceptional, providing detailed explanations of the solution’s features and dedicating valuable time to demonstrating how to tailor the tool to our specific needs (shuttle booking in our case). Their support has been instrumental in getting us up and running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

One limitation of Omnify is the lack of native multi-language support for displaying the user experience in multiple languages simultaneously. While this can be addressed through integrations, having this functionality built-in would be a significant enhancement. Review collected by and hosted on G2.com.

Sarah Charley J.
SJ
Small-Business (50 or fewer emp.)
"Building my nonprofit together"
What do you like best about Omnify?

The other reviews aren't kidding-- Omnify customer service is better than any other. I am building a unique nonprofit completely from scratch and Omnify has been a true partner in the process.

I also really appreciate the intuitive UX-- both on the back end and the customer side. Of course there a few quirks I wish weren't there, but compared to other software I've been subjected to, this is great. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

There is definitely some functionality that I would assume to already exist or at least be better developed--but it also seems like they really listen to their users and thus far I've seen a number of new upgrades come through that give me the confidence that this is a platform that pays attention and has goals.

So I'm gonna keep being patient on my wishlist. :) Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Small-Business (50 or fewer emp.)
"Great customer support and solution oriented team"
What do you like best about Omnify?

One of Omnify's standouts is Aditya's exceptional and personalized customer service and support. Whenever we encounter an issue or need help with a feature, Aditya and the team are incredibly responsive, providing solutions quickly and efficiently. They go above and beyond to ensure that we have everything we need, offering personalized support that truly makes a difference in our day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

While the platform itself is quite comprehensive, certain integrations occasionally present challenges. However, Aditya's support team swiftly addresses any concerns. Their prompt response and dedication to resolving issues mean that even the smallest frustrations are quickly mitigated. The level of customer care more than makes up for any technical hiccups." Review collected by and hosted on G2.com.

Sam H.
SH
Director
Small-Business (50 or fewer emp.)
"User friendly and helpful staff"
What do you like best about Omnify?

I thought that staff were attentive and helped me solve my problems quickly Review collected by and hosted on G2.com.

What do you dislike about Omnify?

We were having some issues logging in (specifically with magic links), but staff were able to help us quickly and get all of our team members set up! Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"Efficient Scheduling Made Easy with Omnify for Sports Training Centers"
What do you like best about Omnify?

In managing a sports training center where efficient scheduling is crucial, I find Omnify's ability to handle various scheduling needs—whether daily, weekly, or custom days and times—to be invaluable. Its wide range of class setup options allows for seamless scheduling, making the process much easier than managing it manually. Review collected by and hosted on G2.com.

What do you dislike about Omnify?

Omnify is great in many ways, but there are some features in its plans that could be improved to better address diverse needs. Review collected by and hosted on G2.com.