# Top Free AI Customer Support Agents Software - Page 4 ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 536 ### Category Stats (Jul 2026) - **Average Rating:** 4.65/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+5.88%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: July 24, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 83,600+ Authentic Reviews - 536+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Observe.AI Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-07-30T10%3A51%3A13Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=104364&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fpage%3D4&secure%5Btoken%5D=f729ccccb17a2f54c1422963dd7aa955a48c2ea6fc58cdb968565ec91a9c929d&secure%5Burl%5D=https%3A%2F%2Fwww.observe.ai%2Fai-agents%2Fcustomers&secure%5Burl_type%5D=paid_promos) ### [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews) SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 #### Who Is the Company Behind SparrowDesk? - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow 904 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=248da59de43d290d61a268b03f756c7baccd51a41fd31fe328358aeb784d8fa4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13253328&secure%5Burl_type%5D=linkedin_company_website) 412 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 75% Small, 17% Large #### What Do G2 Reviewers Say About SparrowDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **AI assistance** in SparrowDesk for its efficiency and seamless support experience. - Users appreciate the **AI assistance** in SparrowDesk for enhancing efficiency and simplifying daily support management. - Users appreciate the **ease of assignment management** with all tasks centralized, enhancing team productivity and support. - Users appreciate the **automated responses** feature, making support management and team onboarding efficient and consistent. - Users value the **ease of use** of SparrowDesk, streamlining support management and onboarding with a clean UI. ##### Cons - Users find that the **automation complexity** in SparrowDesk is challenging due to limited integrations and time-consuming settings. - Users face **integration issues** with unavailable tools and complicated automation settings that require time to adjust. - Users are disappointed by the **lack of integrations** with essential tools, leading to limited functionality. - Users express frustration with **limited automation** options, as some integrations are still unavailable and require extensive adjustments. - Users find the **limited integrations** with SparrowDesk frustrating, hindering their automation efficiency and overall productivity. #### What Are Recent G2 Reviews of SparrowDesk? **["User-Friendly with Stellar AI Assistance"](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)** **Rating:** 4.5/5.0 stars _— Robin J._ [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338) **["Clean support tool with a very low learning curve not overwhelming like other platforms"](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)** **Rating:** 5.0/5.0 stars _— Akhila K._ [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523) ### [DeepConverse](https://www.g2.com/products/deepconverse/reviews) DeepConverse helps businesses automate and scale their customer conversations. DeepConverse offers Chatbot, Conversational Search, and Interactive Guides to provide a delightful support experience to your users. Trusted by leading brands like Pandora, Logitech, Jaybird, and many more. Backed with 50+ support APIs, DeepConverse lets you easily and securely automate recurring payments, appointment bookings, customer identity verification, etc. By offering outstanding self-support for troubleshooting and delivering seamless customer support. DeepConverse AI gets trained in less than 30 minutes, enabling you to scale your % deflection month-over-month without having to increase your support efforts. **Average Rating:** 4.9/5.0 **Total Reviews:** 13 #### Who Is the Company Behind DeepConverse? - **Seller:** [DeepConverse](https://www.g2.com/sellers/deepconverse) - **Year Founded:** 2017 - **HQ Location:** United States - **Twitter:** @DeepConverse 11 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0a3428c7181b88ba4b4d13e36642d4275fbaa87a9d4b79c427ce85726dd46cdd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdeepconverse%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 54% Small, 46% Medium #### What Do G2 Reviewers Say About DeepConverse? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of DeepConverse, which streamline processes and yield significant cost savings. - Users highlight the **significant cost savings** achieved through DeepConverse's effective automation of customer support processes. - Users value DeepConverse for its **exceptional business support** , enhancing customer support automation and achieving significant cost savings. - Users commend DeepConverse for its **outstanding customer engagement** , significantly improving automation and efficiency in support processes. - Users commend DeepConverse for their **exceptional customer support** that efficiently meets complex automation needs. #### What Are Recent G2 Reviews of DeepConverse? **["Versatile and robust customer support automation platform"](https://www.g2.com/survey_responses/deepconverse-review-9104944)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/deepconverse-review-9104944) **["Perfect fit for fast growing companies"](https://www.g2.com/survey_responses/deepconverse-review-6689362)** **Rating:** 5.0/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/deepconverse-review-6689362) #### What Are G2 Users Discussing About DeepConverse? - [What is DeepConverse used for?](https://www.g2.com/discussions/what-is-deepconverse-used-for) ### [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,447 #### Who Is the Company Behind Front? - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ 9,411 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22f1f04cd1949da588671c6cc7c9501403aa23164e76c00ed5f9c00b12329500&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffronthq%2F&secure%5Burl_type%5D=linkedin_company_website) 536 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small, 42% Medium #### What Do G2 Reviewers Say About Front? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. ##### Cons - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. #### What Are Recent G2 Reviews of Front? **["Front: A Blessing for Our Team"](https://www.g2.com/survey_responses/front-review-12997871)** **Rating:** 4.5/5.0 stars _— Zoe M._ [Read full review](https://www.g2.com/survey_responses/front-review-12997871) **["A Powerful Solution for Team Collaboration and Customer Communication"](https://www.g2.com/survey_responses/front-review-13019442)** **Rating:** 5.0/5.0 stars _— Victoire P._ [Read full review](https://www.g2.com/survey_responses/front-review-13019442) #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### [Kindly](https://www.g2.com/products/kindly/reviews) Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. **Average Rating:** 4.9/5.0 **Total Reviews:** 32 #### Who Is the Company Behind Kindly? - **Seller:** [Kindly](https://www.g2.com/sellers/kindly) - **Year Founded:** 2016 - **HQ Location:** Oslo, NO - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a9d5633c4215e8994ad479abf708337a26398e908ff04032f20a6a518d2e10f0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkindlyai%2F&secure%5Burl_type%5D=linkedin_company_website) 99 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 44% Medium, 41% Small #### What Do G2 Reviewers Say About Kindly? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **exceptional customer support** provided by Kindly, noting their genuine interest in helping businesses succeed. - Users appreciate the **intuitive ease of use** of Kindly, making setup and navigation a breeze. - Users value the **genuine support** from Kindly's team, enhancing their business efficiency and customer experience significantly. - Users appreciate the **easy implementation and improvement** of Kindly, greatly enhancing the overall customer experience. - Users value the **intuitive design and time-saving features** of Kindly, alongside responsive customer support and customization options. ##### Cons - Users find the **learning curve challenging** , especially for newcomers who struggle with navigation and settings clarity. - Users note a **steep learning curve** for newcomers, particularly in navigating settings and understanding features. - Users find the **extra work and maintenance** required for the AI chatbot to be a significant drawback, despite long-term savings. - Users find the **complexity of settings** challenging, as it's often unclear where to make specific adjustments. - Users find the **complex usability** confusing, especially when navigating between settings and context fields. #### What Are Recent G2 Reviews of Kindly? **["Easy to work with, awesome."](https://www.g2.com/survey_responses/kindly-review-8853265)** **Rating:** 5.0/5.0 stars _— Emil A._ [Read full review](https://www.g2.com/survey_responses/kindly-review-8853265) **["I couldn't recommend working with Kindly enough."](https://www.g2.com/survey_responses/kindly-review-8744213)** **Rating:** 5.0/5.0 stars _— John S._ [Read full review](https://www.g2.com/survey_responses/kindly-review-8744213) #### What Are G2 Users Discussing About Kindly? - [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for) ### [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 143 #### Who Is the Company Behind BoldDesk? - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion 11,907 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website) 2,658 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small, 36% Medium #### What Do G2 Reviewers Say About BoldDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. ##### Cons - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. #### What Are Recent G2 Reviews of BoldDesk? **["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)** **Rating:** 5.0/5.0 stars _— Vishal N._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897) **["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)** **Rating:** 5.0/5.0 stars _— Adithya K._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) ### [Cognigy.AI](https://www.g2.com/products/cognigy-ai/reviews) NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.    **Average Rating:** 4.6/5.0 **Total Reviews:** 12 #### Who Is the Company Behind Cognigy.AI? - **Seller:** [Cognigy.AI](https://www.g2.com/sellers/cognigy-ai) - **Year Founded:** 2016 - **HQ Location:** Düsseldorf, North Rhine-Westphalia - **Twitter:** @cognigy 927 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=763318d39f994e8b620c324b1da765a9a893f19e291a8c37c4a1d9668af61d63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcognigy%2F&secure%5Burl_type%5D=linkedin_company_website) 332 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services - **Company Size:** 38% Large, 31% Small #### What Do G2 Reviewers Say About Cognigy.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Cognigy.AI, enabling effortless creation of chatbots with various tools. - Users praise the **ease of use and versatility** of Cognigy.AI, facilitating quick and effective chatbot development. - Users appreciate the **efficiency** of Cognigy.AI, as it saves time and simplifies building solutions without coding. - Users appreciate the **abundance of easy-to-use features** in Cognigy.AI, enhancing both customer and agent experiences. - Users appreciate the **powerful analytics** capabilities of Cognigy.AI, enhancing customer and agent experiences effectively. ##### Cons - Users note the **limited analytical possibilities** and fewer advanced chat flow options in Cognigy.AI, impacting workflow efficiency. - Users report **limited analytical possibilities** in Cognigy.AI, resulting in fewer options for advanced chat flow design. - Users face **limited analytical possibilities** and fewer options for advanced chat flow, impacting their overall experience. - Users appreciate Cognigy.AI, but note its **limited support for complex workflows** as a drawback. - Users face **data analytics issues** that limit advanced chat flow capabilities in Cognigy.AI. #### What Are Recent G2 Reviews of Cognigy.AI? **["Amazing, very advance conversational Ai and very easy to use"](https://www.g2.com/survey_responses/cognigy-ai-review-9178277)** **Rating:** 4.0/5.0 stars _— Prabal K._ [Read full review](https://www.g2.com/survey_responses/cognigy-ai-review-9178277) **["Affordable and convenient"](https://www.g2.com/survey_responses/cognigy-ai-review-10268964)** **Rating:** 4.0/5.0 stars _— Richa B._ [Read full review](https://www.g2.com/survey_responses/cognigy-ai-review-10268964) #### What Are G2 Users Discussing About Cognigy.AI? - [What is Cognigy.AI used for?](https://www.g2.com/discussions/what-is-cognigy-ai-used-for) ### [Customerly](https://www.g2.com/products/customerly/reviews) Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 #### Who Is the Company Behind Customerly? - **Seller:** [Customerly](https://www.g2.com/sellers/customerly) - **Company Website:** www.customerly.io - **Year Founded:** 2017 - **HQ Location:** Dublin, IE - **Twitter:** @customerlyio 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ff5c866a309c40ca63461fcc23e7514d27dcb1fc11b398c4c05d3cf92a8e6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10980230%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 74% Small, 24% Medium #### What Do G2 Reviewers Say About Customerly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction. - Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience. - Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration. - Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses. - Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs. ##### Cons - Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly. - Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness. - Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience. - Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help. - Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries. #### What Are Recent G2 Reviews of Customerly? **["It changed our way to support clients"](https://www.g2.com/survey_responses/customerly-review-10827020)** **Rating:** 4.5/5.0 stars _— Alberto C._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10827020) **["Agile, intuitive solution with impeccable customer service"](https://www.g2.com/survey_responses/customerly-review-10847842)** **Rating:** 5.0/5.0 stars _— Francisco D._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10847842) #### What Are G2 Users Discussing About Customerly? - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 #### Who Is the Company Behind LiveAgent? - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit 480 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c76e1f9a9db14e4a8c578cd573b822265685a6306e4f411e8d9f46c4f8bfb35b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3516632%2F&secure%5Burl_type%5D=linkedin_company_website) 61 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small, 29% Medium #### What Do G2 Reviewers Say About LiveAgent? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. ##### Cons - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **["It supports simplified customer access to assistance services across all channels."](https://www.g2.com/survey_responses/liveagent-review-12558141)** **Rating:** 5.0/5.0 stars _— Edjelie M._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) **["A highly reliable service, saving you money while delivering superior customer support."](https://www.g2.com/survey_responses/liveagent-review-12346553)** **Rating:** 5.0/5.0 stars _— Jessica R._ [Read full review](https://www.g2.com/survey_responses/liveagent-review-12346553) #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with in-depth capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. - Plan and schedule content using an editorial calendar, store all media assets in a digital asset manager and simultaneously publish across channels at AI-recommended times with an omni- channel publisher - Generate engaging, platform-specific content instantly with Sprinklr AI+ - Engage with your audience across 35+ social and messaging channels using a unified inbox - Leverage AI-powered classification to efficiently analyze sentiment and intent of the inbound messages and engage better and faster with AI Smart Response, Smart Compose, and auto- responses - Analyze performance across owned, earned and paid media, and integrate data from multiple sources into a unified report and get on-demand or routine access - Get 5 times more granular business insights with custom metrics and out-of-the-box dashboards - Uncover AI-powered, critical insights across brand health, campaign performance, competitor benchmarking and more - Empower your sales teams to grow leads by reaching more prospects and delivering personalized content faster - Amplify reach by empower your employees to share your branded content easily, leveraging user-generated content and engaging influencers - Leverage truly enterprise-grade with 10x more granular & customizable compliance and approval workflows for unique business needs **Average Rating:** 4.1/5.0 **Total Reviews:** 1,142 #### Who Is the Company Behind Sprinklr Social? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Specialist, Social Media Manager - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 48% Large, 29% Medium #### What Do G2 Reviewers Say About Sprinklr Social? _AI-generated summary from verified user reviews_ ##### Pros - Users find **Sprinklr Social easy to use** , enhancing team collaboration and simplifying content scheduling effortlessly. - Users value the **centralized management** of Sprinklr Social for seamless control over multiple social media platforms. - Users appreciate the **omni-channel experience** of Sprinklr Social, valuing its comprehensive support and customizable features. - Users value the **advanced analytics and reporting tools** of Sprinklr Social, enhancing insights into performance and strategy. - Users value the **omni-channel integration** of Sprinklr Social, enhancing engagement across all major social media platforms. ##### Cons - Users find the **complex usage** of Sprinklr Social to be overwhelming, hindering their ability to fully utilize the platform. - Users find the **learning curve steep** for Sprinklr, requiring significant IT knowledge to navigate its complexities. - Users find Sprinklr Social's **complex setup and configuration** challenging, often requiring external assistance for effective use. - Users feel there is a need for **improvement in AI capabilities** and desire more user-friendly workflows and statistics. - Users experience a **steep learning curve** with Sprinklr Social, citing its overwhelming interface and multitude of features. #### What Are Recent G2 Reviews of Sprinklr Social? **["All-in-One Social Management with a Powerful Unified Inbox"](https://www.g2.com/survey_responses/sprinklr-social-review-13134659)** **Rating:** 4.0/5.0 stars _— lindokuhle n._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-13134659) **["Feature Rich Social Platform That Keeps Getting Smarter"](https://www.g2.com/survey_responses/sprinklr-social-review-11426970)** **Rating:** 5.0/5.0 stars _— Shruti D._ [Read full review](https://www.g2.com/survey_responses/sprinklr-social-review-11426970) ### [Fini](https://www.g2.com/products/fini/reviews) Fini is the #1 AI agent for customer service. Fini doesn’t just answer, it learns directly from your real support tickets, understands context and emotion, and takes precise actions to resolve the majority of your support volume. When needed, Fini seamlessly hands off complex cases to your team with full conversation and action history, ensuring no customer is left behind. Fini consistently delivers more accurate, higher-quality answers and handles more complex queries than any other AI agent. Fini comes with the industry’s most robust end-to-end capabilities, empowering teams to analyze, train, test, and deploy - all within a secure, no-code workspace designed for continuous quality improvement. - Analyze: Instantly surface deep insights and AI-powered suggestions to maximize performance and spot new automation opportunities. - Train: Simple, no-code tools to configure Fini’s knowledge, workflows, tone, and actions, continuously adapting from real ticket data. - Test: A full-featured testing suite to evaluate, refine, and ensure Fini’s answer quality and reliability before and after you go live. - Deploy: Easily launch Fini across all your customer service channels and helpdesks, including Zendesk, Intercom, Salesforce, HubSpot, and more. Fini is powered by the proprietary RAGless Retrieval Engine, a breakthrough RAGless architecture purpose-built for support automation. Every layer is optimized for precision, speed, security, and reliability, allowing Fini to autonomously resolve more conversations, across more channels, than competing AI agents. Fini integrates natively or via API with all major helpdesks, CRMs, and channels, and adapts to your unique workflows. Your team can focus on priority issues, using full context and Copilot assist, while Fini continuously improves from every interaction, raising the standard for customer satisfaction at scale. Choose Fini to deliver instant, empathy-driven support, while your team enjoys more time for high-value work and your business achieves the next level of customer success. **Average Rating:** 4.9/5.0 **Total Reviews:** 10 #### Who Is the Company Behind Fini? - **Seller:** [Fini](https://www.g2.com/sellers/fini) - **Year Founded:** 2022 - **HQ Location:** Amsterdam, NL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c9359bf4f3ecc94f2ebb77d62517389c8d37a9847e41d5bd7a3e30da4c6d7e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusefini&secure%5Burl_type%5D=linkedin_company_website) 66 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 50% Medium, 50% Small #### What Do G2 Reviewers Say About Fini? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Fini for their **exceptional customer support** , highlighting responsiveness and a true partnership approach. - Users praise Fini for its **super easy integrations** , allowing them to see immediate value from the product. - Users commend Fini for its **incredible support team** , which provides prompt assistance and values customer feedback. - Users value the **exceptional support and partnership** Fini offers, enhancing their overall experience with the product. - Users value the **customizability** of Fini, appreciating its tailored solutions and effective dashboard tools for success. #### What Are Recent G2 Reviews of Fini? **["Effective Customer Support Automation Tool"](https://www.g2.com/survey_responses/fini-review-13095264)** **Rating:** 5.0/5.0 stars _— Aliaksandr K._ [Read full review](https://www.g2.com/survey_responses/fini-review-13095264) **["Fini cut our reply time to 1 hour and freed up team capacity"](https://www.g2.com/survey_responses/fini-review-12621744)** **Rating:** 5.0/5.0 stars _— Kai M._ [Read full review](https://www.g2.com/survey_responses/fini-review-12621744) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 468 #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) **["Streamlined Chat Management with Robust Features"](https://www.g2.com/survey_responses/freshchat-review-12657839)** **Rating:** 4.0/5.0 stars _— Mandip P._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12657839) ### [Hoory AI](https://www.g2.com/products/hoory-ai/reviews) Hoory AI is an all-in-one platform for customer support automation designed to provide 24/7 streamlined customer communications for businesses of all sizes. Hoory AI provides Live Chat, AI Assistant, Chatbot Builder, Call Center, and many other solutions to enhance support operations and boost customer satisfaction. By leveraging conversational AI, machine learning, and natural language processing, Hoory AI automates repetitive support tasks and delivers instant, personalized responses. Pricing starts at just $6 per user per month. Key Features Omnichannel Inbox - Manage and track all customer interactions from a single dashboard - Allow your agents to seamlessly take over conversations from your AI assistant - Access detailed customer conversation histories and data, including contact information, location, and other identifiers - Filter conversations by tags, status, assignees, location, and more - Organize conversations efficiently by adding tags and notes Multilingual Support - Working in a multilingual market? Let Hoory AI conquer language and cultural barriers with ease - Provide multilingual text and audio support in over 120 languages - Simply train your assistant in one language, and it will seamlessly respond to customers in their preferred language, ensuring smooth and effective communication every time. Training in Real Time - Easily train your AI assistant to provide accurate and efficient support to your customers - Make conversations more interactive and purposeful by adding buttons, links and images Team Collaboration - Invite team members to utilize your AI assistant together and support customers collaboratively - Manage individual permissions and assign specific tasks to the right agents Customizable Widget - Style Hoory AI to match your brand identity by naming your widget, choosing one of the many avatar options and setting up the right color scheme Automation - Define rules and execute automated tasks to improve your workflow Analytics - Get insightful reports to achieve a deeper understanding of customer behavior **Average Rating:** 4.9/5.0 **Total Reviews:** 5 #### Who Is the Company Behind Hoory AI? - **Seller:** [Hoory.com](https://www.g2.com/sellers/hoory-com) - **Year Founded:** 2019 - **HQ Location:** Glendale, US - **Twitter:** @hoory\_com 87 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13e6a6510fdfc434d17b2c5a571de5d60c792180f96decf15b4b6f552ca0149b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhoory%2F&secure%5Burl_type%5D=linkedin_company_website) 24 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 60% Small, 40% Medium #### What Do G2 Reviewers Say About Hoory AI? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **improved communication** capabilities of Hoory AI, enhancing customer interactions and lead generation efficiency. - Users value the **personalized recommendations** from Hoory AI, enhancing strategies and driving improved customer outcomes. - Users find that Hoory AI's **automation capabilities** streamline customer communications and enhance lead generation efficiency. - Users love the **Chatbot Development** feature of Hoory AI, praising its ease in building tailored knowledge bases. - Users value Hoory AI for its **effortless communication** , enhancing customer interactions and streamlining repetitive tasks. ##### Cons - Users experience occasional **connectivity issues** , especially during peak usage, affecting calls and third-party integrations. #### What Are Recent G2 Reviews of Hoory AI? **["Hoory is the best conversational tool"](https://www.g2.com/survey_responses/hoory-ai-review-7766264)** **Rating:** 5.0/5.0 stars _— Sarin P._ [Read full review](https://www.g2.com/survey_responses/hoory-ai-review-7766264) **["A smart AI assistant, which helps streamline omnichannel customer support"](https://www.g2.com/survey_responses/hoory-ai-review-11792306)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/hoory-ai-review-11792306) ### [Moveo.AI](https://www.g2.com/products/moveo-ai/reviews) Moveo.AI is a Conversational AI platform that empowers enterprises to handle the toughest conversations with goal-oriented AI agents, enhancing efficiency, customer experience, and financial performance. Trusted by global brands across banking, financial services, insurance, debt collection, healthcare, and education, Moveo.AI operates internationally with teams in Athens, New York, and São Paulo. Whether it’s streamlining debt and billing collections, supporting and scaling customer service teams, or increasing product adoption at scale, Moveo.AI powers the toughest conversations driven by financial outcomes. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 #### Who Is the Company Behind Moveo.AI? - **Seller:** [Moveo.AI](https://www.g2.com/sellers/moveo-ai) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f517b3dd3a2481b18ce005d3d0222bb5a350f322597a42e44e92e0f9e128eb7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoveo-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 39 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Small, 33% Medium #### What Are Recent G2 Reviews of Moveo.AI? **["Integration of virtual support agent"](https://www.g2.com/survey_responses/moveo-ai-review-12298418)** **Rating:** 4.0/5.0 stars _— Jesus Alberto M._ [Read full review](https://www.g2.com/survey_responses/moveo-ai-review-12298418) **["An effective Ai agent built for finance & higher stakes conversations"](https://www.g2.com/survey_responses/moveo-ai-review-11738826)** **Rating:** 4.0/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/moveo-ai-review-11738826) ### [MyOperator](https://www.g2.com/products/myoperator/reviews) MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations. Trusted by 12,000+ businesses, including Amazon, Apollo, Domino’s, TCS, and Razorpay, MyOperator has powered over 2.5 billion customer conversations across 14+ years, and is defining the Business AI Operator category in India. Most communication tools solve one problem at a time. MyOperator works differently: calls, WhatsApp, and AI agents share context on one platform, giving businesses a single view of every customer interaction regardless of its channel of origin. This shows up across four core areas: ☑️ AI voice agents: These agents pick up your inbound and outbound calls, handle the routine FAQs, qualify leads over the phone, and book appointments without a human intervention. ☑️ AI chat agents: Live agents on WhatsApp and web chat, answering product questions, qualifying inbound enquiries, and booking appointments around the clock. ☑️ WhatsApp Business API: Every WhatsApp conversation runs through one shared inbox instead of scattered personal numbers. Follow-ups happen automatically, so no lead goes cold while your team is busy elsewhere. ☑️ Cloud telephony & IVR: Every call gets routed to the right team instantly based on the caller's intent. Your team gets access to call transcripts, recordings, and full customer context with tailored reports and call analytics. ☑️ Unified analytics & reporting: All your calls, WhatsApp conversations, and AI agent activity show up on one dashboard instead of five different reports. You get to make decisions based on real numbers, not scattered guesswork. From healthcare and education to real estate, ecommerce, and financial services, MyOperator powers high-volume customer communication with with ISO 27001-certified enterprise-grade security, dedicated implementation & support, and API-driven architecture built for reliability at any scale, helping businesses respond faster, convert more, and grow without adding complexity. **Average Rating:** 4.1/5.0 **Total Reviews:** 61 #### Who Is the Company Behind MyOperator? - **Seller:** [MyOperator](https://www.g2.com/sellers/myoperator) - **Company Website:** myoperator.com - **Year Founded:** 2013 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @MyOperator 1,797 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc6ac6ccba2ce0ea9a5109ffd23f881cf951c82eb983eefc3e14d5f2b83d94fb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2036252%2F&secure%5Burl_type%5D=linkedin_company_website) 307 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services, Education Management - **Company Size:** 49% Small, 41% Medium #### What Do G2 Reviewers Say About MyOperator? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **excellent customer support** from MyOperator, highlighting proactive assistance and thorough product explanations. - Users appreciate the **helpful support** and features of MyOperator, enhancing customer engagement and overall experience. - Users appreciate the **ease of use** of MyOperator, making communication management straightforward and efficient for teams. - Users value the **easy setup** of MyOperator, appreciating a smooth onboarding experience and user-friendly interface. - Users appreciate the **excellent staff support** from MyOperator, receiving helpful assistance and proactive guidance from account managers. ##### Cons - Users highlight the **missing features** in MyOperator, impacting usability and the overall user experience significantly. - Users face **poor customer support** with MyOperator, experiencing lack of responses and unresolved issues that hinder usability. - Users express concern over **missing basic telephony features** in MyOperator, impacting overall service quality and user experience. - Users experience significant **integration issues** with MyOperator, leading to frustrating delays and limited support effectiveness. - Users find the **poor UI design** of MyOperator outdated and clunky, negatively impacting their overall experience. #### What Are Recent G2 Reviews of MyOperator? **["Reliable Business Call Management Solution"](https://www.g2.com/survey_responses/myoperator-review-13174298)** **Rating:** 4.5/5.0 stars _— Mahesh R._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13174298) **["Reliable IVR with Great Support and an Easy Call-Flow Setup"](https://www.g2.com/survey_responses/myoperator-review-13173588)** **Rating:** 4.5/5.0 stars _— Prahllad M._ [Read full review](https://www.g2.com/survey_responses/myoperator-review-13173588) #### What Are G2 Users Discussing About MyOperator? - [What is MyOperator used for?](https://www.g2.com/discussions/what-is-myoperator-used-for) ### [Pluno](https://www.g2.com/products/pluno-pluno/reviews) Pluno is an AI customer support agent that integrates directly into your support platform (Zendesk, Intercom, Salesforce, etc.). Unlike other AI agents that are side products of companies focused on the entire platform (like Intercom and Zendesk), Pluno is platform-agnostic and built specifically to function as a customer support agent. What makes Pluno different? Pluno learns from: \* Past tickets and resolutions \* Connected tools and systems, like: \* Jira (where escalated tickets to engineering live) \* Slack (where teams internally discuss issues) Most other tools rely primarily on static knowledge bases like help center articles and docs. Pluno uses those too, but it isn’t limited to them. Because of this, Pluno has an unmatched ability to answer and resolve tickets autonomously. How does it resolve more tickets? Where other AI agents try to force a ticket’s situation into an outdated help center passage, Pluno can leverage the tribal knowledge that lives in your best agents’ heads, captured in past tickets and ongoing discussions. It also knows when to back off and smoothly hand off the ticket to your team. When it hands off: When Pluno hands off a ticket, it provides a clear summary and full context so a human agent can get up to speed instantly. Then it acts like a copilot to help the agent: \* Escalate to engineering, with auto-generated Jira issue descriptions (based on your templates), auto-filled required fields, etc. \* Resolve the issue faster, with suggested replies that include reasoning and references, plus the ability to chat and fetch any needed info from all existing knowledge in seconds. The simple way to think about it: Think of Pluno as adding an extremely capable support agent to your team, with uncapped capacity, access to all knowledge (even what lives in your best agents’ heads), and a cost lower than a full-time employee. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 #### Who Is the Company Behind Pluno? - **Seller:** [Unbrained GmbH](https://www.g2.com/sellers/unbrained-gmbh) - **HQ Location:** Munich, DE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9120a2bfe5f6b0bed09589d76302d187cf2d86d4144b839595998b6609904a9c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpluno-ai&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Pluno? **["A high-impact AI support workflow tool that saves time and adapts to real support teams"](https://www.g2.com/survey_responses/pluno-review-12539303)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/pluno-review-12539303) **["Pluno has become a meaningful lever for support efficiency"](https://www.g2.com/survey_responses/pluno-review-12616161)** **Rating:** 5.0/5.0 stars _— Victoria H._ [Read full review](https://www.g2.com/survey_responses/pluno-review-12616161) - [‹ Prev‹ Prev](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list) - [1](/categories/ai-customer-support-agents/free?order=g2_score#product-list) - [2](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list) - 4 - [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - [6](/categories/ai-customer-support-agents/free?order=g2_score&page=6#product-list) - [7](/categories/ai-customer-support-agents/free?order=g2_score&page=7#product-list) - [8](/categories/ai-customer-support-agents/free?order=g2_score&page=8#product-list) - [9](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list) - [10](/categories/ai-customer-support-agents/free?order=g2_score&page=10#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) Spotlight Categories [Enterprise Risk Management (ERM) Software](https://www.g2.com/categories/enterprise-risk-management-erm) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Spend Management Software](https://www.g2.com/categories/spend-management) [Payroll Software](https://www.g2.com/categories/payroll) [Expense Management Software](https://www.g2.com/categories/expense-management) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)