I think BoldDesk is one of the best tools I've used for system management. I really value the feedback feature, and during my time using the CSAT, it has been good. The ticket management aspect is appreciated as well. The initial setup was very usual and it was easy to complete. Review collected by and hosted on G2.com.

I feel like the platform targets the wrong areas, such as the GED, which isn't relevant to my needs. It seems like a waste of time and effort, and I don't see why everything has to be dragged out like a military security system. Simple things should be easy to share in five or ten minutes, but they aren't. This experience makes it one of the most frustrating platforms for sharing reviews, and I'm not sure what their moderation team is doing. Review collected by and hosted on G2.com.