I really like how the Zoom Virtual Agent follows up with an email after calls, detailing what was discussed and pinpoints the most important parts of the conversation, which helps me in following up with clients effectively. It's smart and records calls, takes notes, and provides summaries and follow-ups, making it a good companion. Seamless integration with systems like HubSpot is another big plus as it smoothly sets up meetings. I find the hyperlinks for direct phone calls through Zoom Virtual Agent really convenient. The effort to minimize clicking and offering summaries is a huge time saver. I also appreciate how light it is on computer processing power, focusing more on internet bandwidth. The noise cancellation feature is fantastic—it blocks out background noises like kids or pets, which is simply amazing. Finally, I really appreciate the range of background settings they provide. Review collected by and hosted on G2.com.

I think the AI needs to be smarter. I love the follow-up emails I get after calls, but sometimes they're too short. I just want more details, like a paragraph summary, not just pinpoints. The follow-up emails are great, but they could be better by having more detailed information and suggestions for the best actions to take for proper follow-ups. Review collected by and hosted on G2.com.