![Kai M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kai M.")
KM

Kai M.

Head of Customer Success

Small-Business (50 or fewer emp.)

7/14/2026

"Fini cut our reply time to 1 hour and freed up team capacity"

5/5

What do you like best about Fini?

Fini has taken our average reply time down from 7+ hours to just 1 hour. The agent only needs to escalate around 20% of our tickets and manages the rest. Our team has capacity back to focus on higher leverage projects and tasks that improve our user experience, instead of being reactive in the inbox answering repeat questions. Review collected by and hosted on G2.com.

What do you dislike about Fini?

You have to be very thoughtful and careful about what Fini can and cannot do or say. The product is also quite complex, which is good in that it is a very powerful product, but because of that it's also something that requires regular maintenance and management. And Fini can make mistakes sometimes, so the rules and guidelines need to be carefully constructed. Review collected by and hosted on G2.com.

What problems is Fini solving and how is that benefiting you?

Fini helps us support our customers quickly and thoroughly. When a human needs to be involved, it can easily escalate for our review and intervention as needed. We've received so much positive feedback from users about the rapid response times and helpful answers that Fini has given! Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Seller invite

See what 14 reviewers think of Fini

4.9 out of 5 · Verified reviews from real users

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