# TextUs Reviews **Vendor:** TextUs **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 629 ## About TextUs TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations. ## TextUs Pros & Cons **What users like:** - Users appreciate the **ease of use** of TextUs, making team communication and navigation seamless and efficient. (145 reviews) - Users find **TextUs messaging** efficient for updates and group communication, enhancing customer service and organization. (63 reviews) - Users highly value the **easy communication** of TextUs, facilitating rapid connections with employees and candidates. (50 reviews) - Users appreciate the **efficient communication** capabilities of TextUs, enabling quick and responsive interactions with candidates and clients. (35 reviews) - Users love the **fast and efficient communication** TextUs provides, enabling quick responses and seamless client interaction. (35 reviews) - Easy Access (26 reviews) - Features (26 reviews) - User-Friendly (25 reviews) - Customer Support (24 reviews) - Efficiency (22 reviews) **What users dislike:** - Users face **messaging issues** with bugs, lack of photo sharing, and insufficient communication regarding maintenance updates. (71 reviews) - Users point out the **limited texting features** of TextUs, complicating mass texting and media sharing. (47 reviews) - Users report **software glitches** with TextUs, leading to issues like campaign scheduling errors and occasional site downtime. (18 reviews) - Users report **number issues** with TextUs, facing limits on message characters and lacking support for images or documents. (17 reviews) - Users face **sending issues** with TextUs, including delays in message delivery and limitations on photo sharing. (17 reviews) - Users experience **slow loading times** with TextUs, causing delays and inconsistency in message reception. (16 reviews) - Contact Management Issues (14 reviews) - Missing Features (14 reviews) - Message Management (13 reviews) - Slow Performance (13 reviews) ## TextUs Reviews ### 1. Fast, Easy Two-Way Texting That Gets Quick Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Abby R. | Applications software support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about TextUs?** What I like most is how fast and easy it is to get responses. Texting just works better than calls or emails, and TextUs makes it really simple to reach candidates or employees and actually hear back quickly. It’s also super easy to use. Most people pick it up without much training, and it fits right into the workflow instead of feeling like “another system” to manage. The two-way texting and ability to send messages in bulk is a big plus too. You can have real conversations while still reaching a lot of people at once, which saves a ton of time. Overall, it just makes communication quicker, more direct, and way more effective. **What do you dislike about TextUs?** There are definitely some limitations, especially as you scale. Managing large groups or sending mass texts can feel a little clunky and not as streamlined as you’d expect. There can also be occasional glitches or delivery issues, which is frustrating when you’re relying on it for real-time communication. Another downside is that some features feel a bit limited. Things like messaging options or flexibility aren’t always as robust as you’d want, especially for more complex use cases. Overall, it works really well for day-to-day use, but once you start pushing it harder or using it at scale, you start to notice some gaps. **What problems is TextUs solving and how is that benefiting you?** TextUs solves the biggest issue in recruiting and communication, which is just getting people to respond. Emails get ignored and calls go to voicemail, but texting actually gets attention and quick replies. That alone speeds everything up. It also cuts down a lot of manual work. Instead of individually reaching out or tracking conversations in different places, everything is centralized with automation, templates, and campaigns that let you reach a lot of people at once without losing that personal feel. Another big problem it solves is visibility. Having all conversations, responses, and history in one place makes it way easier to stay organized, avoid duplicate outreach, and keep the team aligned. The benefit is pretty simple, it saves time, increases response rates, and helps move things faster, whether that’s filling jobs, confirming shifts, or just getting quick answers when you need them. Overall, it takes communication from slow and scattered to fast and actually effective. ### 2. User-Friendly and Reliable, but Pricing Hikes and SMS Billing Fell Short **Rating:** 3.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about TextUs?** It was very user friendly, new users were able to easily use it without too much explanation. There was very little downtime, its very reliable. Ultimately we decided to move on because they increased pricing to a point where it was no longer feasible for us, we found a cheaper alternative. Support was always helpful, however they didnt have a number I could call, I could only communicate via email, or a chat widget on their website. **What do you dislike about TextUs?** They increased the subscription cost substantially, it would have been best to implement a system where you pay for the amount of SMS messages that you send. **What problems is TextUs solving and how is that benefiting you?** It helped us communicate efficiently with customers by sending links to schedule service, reminders regarding appointments, and general inquiries. ### 3. Text us **Rating:** 5.0/5.0 stars **Reviewed by:** Khushbu S. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about TextUs?** Very quick and fast when you have more than 50 associates/candidates **What do you dislike about TextUs?** sometime we face next work issues and delays in delivering the messgaes **Recommendations to others considering TextUs:** Perfect app **What problems is TextUs solving and how is that benefiting you?** Approaching 50+ associates at the same time, **Official Response from Amy Fischer:** > Khushbu, thank you so much for the review! ### 4. Seamless Salesforce Integration, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie C. **Reviewed Date:** October 23, 2025 **What do you like best about TextUs?** I appreciate how TextUs has significantly streamlined our operations with its seamless integration with Salesforce. This integration is particularly valuable as it allows our technicians to view all previous conversations with a specific customer or account directly when accessing their Salesforce profile. The TextUs Chrome extension enhances this experience by instantly pulling up past customer interactions, ensuring we are well-prepared with customer history. I also love how TextUs caters to the preferences of our younger generation customers by enabling text communication. This feature not only improves customer satisfaction by offering a preferred communication channel but also reduces the need for time-consuming phone calls by providing a convenient method to confirm and remind customers of appointments. Furthermore, the ability for customers to send photos of their equipment allows our technicians to arrive on-site fully prepared, enhancing the efficiency and quality of service we can offer. Additionally, I find the setup process for TextUs incredibly straightforward, and whenever challenges arise, the presence of a supportive TextUs representative to guide us through has been instrumental in easing the setup process. Overall, these features collectively contribute to a smoother customer service experience and operational efficiency. **What do you dislike about TextUs?** I find the technical support lacking and would appreciate improvements in this area. **What problems is TextUs solving and how is that benefiting you?** TextUs enhances customer communication, allowing younger customers to text and send photos, which saves us time with reminders and helps technicians prepare better. The seamless Salesforce integration and conversation tracking improve our efficiency and customer service. ### 5. A must-have tool that makes reaching out to prospects super quick **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about TextUs?** Super easy to use, our users love it...I never hear anyone complaining about it which is a good thing! **What do you dislike about TextUs?** There really isnt much to say here, our users have been using for years and love it. **Recommendations to others considering TextUs:** I woud certainly recommend giving them a try. They are quick to accommodate, and if it's something they cant do today, they will work towards being able to do it for you. **What problems is TextUs solving and how is that benefiting you?** It enables our recruiters to reach out to candidates instantly, a lot of the time beating out our competitors. **Official Response from Amy Fischer:** > Thanks for your review, Michael! We love to hear that you enjoy using the Chrome Extension as we have worked hard to make it super user-friendly! ### 6. A Better Way to Track Lead Responses Than Email **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed T. | Growth marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about TextUs?** Better way to track responses from leads than emails **What do you dislike about TextUs?** The pricing can feel a bit high as usage scales, especially for smaller teams. **What problems is TextUs solving and how is that benefiting you?** TextUs solves the biggest issue our business communication: getting timely responses. Emails get ignored and calls often go unanswered, but texting creates instant, two-way conversations that people actually engage with. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rosy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TextUs?** Easy accessibility. Any time I need to send a message. **What do you dislike about TextUs?** I dont have any dislikes. All good. Works great! No complaints. **What problems is TextUs solving and how is that benefiting you?** Maintaining communication with my employees. ### 8. Very good platform as I start to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket D. | Digital Marketing Executive, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about TextUs?** It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement **What do you dislike about TextUs?** Improve detection and handling of spam or unwanted messages, making it easier to manage conversations **What problems is TextUs solving and how is that benefiting you?** Making good communication ### 9. Effortless Communication, But Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie L. | Associate Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TextUs?** I appreciate how simple it is to reach out to both prospects and residents. **What do you dislike about TextUs?** It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. **What problems is TextUs solving and how is that benefiting you?** In student housing, the generation we are trying to connect with communicates almost exclusively through text messages at all hours. They rarely check their emails and often ignore phone calls. Texting has become the most effective and convenient way to reach them. ### 10. Excellent Support and Seamless Texting Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi C. | It recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about TextUs?** Great support proving by TextUs team .wonderfull application for texting **What do you dislike about TextUs?** for text export and import option is not showing at the user side. **What problems is TextUs solving and how is that benefiting you?** we are using RingCentral and the Textus for the calling and texting . RingCentral is not providing texting . Due to t hat we took the TextUs . and the have solved all our texting problem . Thanks TextUs team. ## TextUs Discussions - [How do I set text messages to multiple people for future dates?](https://www.g2.com/discussions/how-do-i-set-text-messages-to-multiple-people-for-future-dates) - 2 comments, 1 upvote - [How can I use this even more? I want to use this for a lot of things in our org](https://www.g2.com/discussions/how-can-i-use-this-even-more-i-want-to-use-this-for-a-lot-of-things-in-our-org) - 1 comment, 1 upvote - [How can we see all available emojis?](https://www.g2.com/discussions/how-can-we-see-all-available-emojis) - 1 comment, 1 upvote - [Is there anyway you can add 'Enter' as a way to send your text? Also, adding 'personalization?](https://www.g2.com/discussions/is-there-anyway-you-can-add-enter-as-a-way-to-send-your-text-also-adding-personalization) - 1 comment - [View TextUs pricing details and edition comparison](https://www.g2.com/products/textus/reviews/textus-review-4824757?section=pricing&secure%5Bexpires_at%5D=2026-05-30+07%3A28%3A15+-0500&secure%5Bsession_id%5D=c8ed1c20-9706-4a07-b45a-3f511b9bb331&secure%5Btoken%5D=e0ca0c26b57162cf5dd63081b2d2c4267b01efef33dc562920664afda42e2625&format=llm_user) ## TextUs Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Greenhouse](https://www.g2.com/products/et-grow-greenhouse/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TextUs Features **Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Campaign Analysis **Additional Functionality** - Dashboard - Cloud - Mobility **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging **Content** - Automation - File Sharing **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top TextUs Alternatives - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,330 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)