# TextUs Reviews **Vendor:** TextUs **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 629 ## About TextUs TextUs is a performance SMS engagement platform specifically designed to assist marketers, sales professionals, and recruiters in enhancing communication and driving conversions. This innovative solution enables users to connect more effectively with prospects, customers, and candidates, ultimately leading to improved conversion rates and pipeline generation. By streamlining the communication process, TextUs helps organizations maximize their outreach efforts and achieve their revenue objectives. The platform serves a diverse audience, including recruitment agencies, corporate HR departments, and sales and marketing teams across various sectors. Marketers can leverage TextUs to send targeted campaigns, conduct A/B testing on messaging, and incorporate additional outreach channels into their outbound strategies. Sales professionals benefit from the platform by maintaining consistent communication with prospects, ensuring they remain engaged throughout the sales cycle. Recruiters can utilize TextUs to interact with potential candidates in real-time, facilitating quicker responses and fostering stronger relationships. This versatility makes TextUs an essential tool for anyone aiming to enhance their engagement strategies. TextUs offers several key features that distinguish it from other communication tools. A standout capability is its ability to send and receive text messages at scale, allowing users to reach multiple prospects and candidates simultaneously. This feature not only saves time but also increases the likelihood of receiving timely responses. Additionally, TextUs integrates seamlessly with existing customer relationship management (CRM) software and applicant tracking systems (ATS), enabling users to manage their communications within a familiar environment, thus enhancing workflow efficiency. Another significant advantage of TextUs is its analytics and reporting functionality. Users can track engagement metrics, such as response rates and message open rates, providing valuable insights into the effectiveness of their communication strategies. This data-driven approach allows organizations to refine their outreach efforts, ensuring they are targeting the right audience with the right message. Furthermore, the platform's user-friendly interface makes it accessible for individuals with varying levels of technical expertise, ensuring that teams can adopt it quickly and efficiently without a steep learning curve. TextUs stands out in the SMS marketing and engagement platform category by offering a comprehensive solution tailored to the needs of marketing, sales, and recruiting professionals. Its focus on effective communication, integration capabilities, and robust analytics empowers users to enhance their engagement strategies, ultimately driving better outcomes for their organizations. ## TextUs Pros & Cons **What users like:** - Users appreciate the **ease of use** of TextUs, making team communication and navigation seamless and efficient. (145 reviews) - Users find **TextUs messaging** efficient for updates and group communication, enhancing customer service and organization. (63 reviews) - Users highly value the **easy communication** of TextUs, facilitating rapid connections with employees and candidates. (50 reviews) - Users appreciate the **efficient communication** capabilities of TextUs, enabling quick and responsive interactions with candidates and clients. (35 reviews) - Users love the **fast and efficient communication** TextUs provides, enabling quick responses and seamless client interaction. (35 reviews) - Easy Access (26 reviews) - Features (26 reviews) - User-Friendly (25 reviews) - Customer Support (24 reviews) - Efficiency (22 reviews) **What users dislike:** - Users face **messaging issues** with bugs, lack of photo sharing, and insufficient communication regarding maintenance updates. (71 reviews) - Users point out the **limited texting features** of TextUs, complicating mass texting and media sharing. (47 reviews) - Users report **software glitches** with TextUs, leading to issues like campaign scheduling errors and occasional site downtime. (18 reviews) - Users report **number issues** with TextUs, facing limits on message characters and lacking support for images or documents. (17 reviews) - Users face **sending issues** with TextUs, including delays in message delivery and limitations on photo sharing. (17 reviews) - Users experience **slow loading times** with TextUs, causing delays and inconsistency in message reception. (16 reviews) - Contact Management Issues (14 reviews) - Missing Features (14 reviews) - Message Management (13 reviews) - Slow Performance (13 reviews) ## TextUs Reviews ### 1. Fast, Easy Two-Way Texting That Gets Quick Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Abby R. | Applications software support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about TextUs?** What I like most is how fast and easy it is to get responses. Texting just works better than calls or emails, and TextUs makes it really simple to reach candidates or employees and actually hear back quickly. It’s also super easy to use. Most people pick it up without much training, and it fits right into the workflow instead of feeling like “another system” to manage. The two-way texting and ability to send messages in bulk is a big plus too. You can have real conversations while still reaching a lot of people at once, which saves a ton of time. Overall, it just makes communication quicker, more direct, and way more effective. **What do you dislike about TextUs?** There are definitely some limitations, especially as you scale. Managing large groups or sending mass texts can feel a little clunky and not as streamlined as you’d expect. There can also be occasional glitches or delivery issues, which is frustrating when you’re relying on it for real-time communication. Another downside is that some features feel a bit limited. Things like messaging options or flexibility aren’t always as robust as you’d want, especially for more complex use cases. Overall, it works really well for day-to-day use, but once you start pushing it harder or using it at scale, you start to notice some gaps. **What problems is TextUs solving and how is that benefiting you?** TextUs solves the biggest issue in recruiting and communication, which is just getting people to respond. Emails get ignored and calls go to voicemail, but texting actually gets attention and quick replies. That alone speeds everything up. It also cuts down a lot of manual work. Instead of individually reaching out or tracking conversations in different places, everything is centralized with automation, templates, and campaigns that let you reach a lot of people at once without losing that personal feel. Another big problem it solves is visibility. Having all conversations, responses, and history in one place makes it way easier to stay organized, avoid duplicate outreach, and keep the team aligned. The benefit is pretty simple, it saves time, increases response rates, and helps move things faster, whether that’s filling jobs, confirming shifts, or just getting quick answers when you need them. Overall, it takes communication from slow and scattered to fast and actually effective. ### 2. User-Friendly and Reliable, but Pricing Hikes and SMS Billing Fell Short **Rating:** 3.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about TextUs?** It was very user friendly, new users were able to easily use it without too much explanation. There was very little downtime, its very reliable. Ultimately we decided to move on because they increased pricing to a point where it was no longer feasible for us, we found a cheaper alternative. Support was always helpful, however they didnt have a number I could call, I could only communicate via email, or a chat widget on their website. **What do you dislike about TextUs?** They increased the subscription cost substantially, it would have been best to implement a system where you pay for the amount of SMS messages that you send. **What problems is TextUs solving and how is that benefiting you?** It helped us communicate efficiently with customers by sending links to schedule service, reminders regarding appointments, and general inquiries. ### 3. Text us **Rating:** 5.0/5.0 stars **Reviewed by:** Khushbu S. | Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2021 **What do you like best about TextUs?** Very quick and fast when you have more than 50 associates/candidates **What do you dislike about TextUs?** sometime we face next work issues and delays in delivering the messgaes **Recommendations to others considering TextUs:** Perfect app **What problems is TextUs solving and how is that benefiting you?** Approaching 50+ associates at the same time, **Official Response from Amy Fischer:** > Khushbu, thank you so much for the review! ### 4. Seamless Salesforce Integration, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie C. **Reviewed Date:** October 23, 2025 **What do you like best about TextUs?** I appreciate how TextUs has significantly streamlined our operations with its seamless integration with Salesforce. This integration is particularly valuable as it allows our technicians to view all previous conversations with a specific customer or account directly when accessing their Salesforce profile. The TextUs Chrome extension enhances this experience by instantly pulling up past customer interactions, ensuring we are well-prepared with customer history. I also love how TextUs caters to the preferences of our younger generation customers by enabling text communication. This feature not only improves customer satisfaction by offering a preferred communication channel but also reduces the need for time-consuming phone calls by providing a convenient method to confirm and remind customers of appointments. Furthermore, the ability for customers to send photos of their equipment allows our technicians to arrive on-site fully prepared, enhancing the efficiency and quality of service we can offer. Additionally, I find the setup process for TextUs incredibly straightforward, and whenever challenges arise, the presence of a supportive TextUs representative to guide us through has been instrumental in easing the setup process. Overall, these features collectively contribute to a smoother customer service experience and operational efficiency. **What do you dislike about TextUs?** I find the technical support lacking and would appreciate improvements in this area. **What problems is TextUs solving and how is that benefiting you?** TextUs enhances customer communication, allowing younger customers to text and send photos, which saves us time with reminders and helps technicians prepare better. The seamless Salesforce integration and conversation tracking improve our efficiency and customer service. ### 5. A must-have tool that makes reaching out to prospects super quick **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2021 **What do you like best about TextUs?** Super easy to use, our users love it...I never hear anyone complaining about it which is a good thing! **What do you dislike about TextUs?** There really isnt much to say here, our users have been using for years and love it. **Recommendations to others considering TextUs:** I woud certainly recommend giving them a try. They are quick to accommodate, and if it's something they cant do today, they will work towards being able to do it for you. **What problems is TextUs solving and how is that benefiting you?** It enables our recruiters to reach out to candidates instantly, a lot of the time beating out our competitors. **Official Response from Amy Fischer:** > Thanks for your review, Michael! We love to hear that you enjoy using the Chrome Extension as we have worked hard to make it super user-friendly! ### 6. A Better Way to Track Lead Responses Than Email **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed T. | Growth marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about TextUs?** Better way to track responses from leads than emails **What do you dislike about TextUs?** The pricing can feel a bit high as usage scales, especially for smaller teams. **What problems is TextUs solving and how is that benefiting you?** TextUs solves the biggest issue our business communication: getting timely responses. Emails get ignored and calls often go unanswered, but texting creates instant, two-way conversations that people actually engage with. ### 7. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rosy A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TextUs?** Easy accessibility. Any time I need to send a message. **What do you dislike about TextUs?** I dont have any dislikes. All good. Works great! No complaints. **What problems is TextUs solving and how is that benefiting you?** Maintaining communication with my employees. ### 8. Very good platform as I start to use **Rating:** 4.5/5.0 stars **Reviewed by:** Sanket D. | Digital Marketing Executive, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about TextUs?** It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement **What do you dislike about TextUs?** Improve detection and handling of spam or unwanted messages, making it easier to manage conversations **What problems is TextUs solving and how is that benefiting you?** Making good communication ### 9. Effortless Communication, But Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie L. | Associate Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TextUs?** I appreciate how simple it is to reach out to both prospects and residents. **What do you dislike about TextUs?** It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. **What problems is TextUs solving and how is that benefiting you?** In student housing, the generation we are trying to connect with communicates almost exclusively through text messages at all hours. They rarely check their emails and often ignore phone calls. Texting has become the most effective and convenient way to reach them. ### 10. Excellent Support and Seamless Texting Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi C. | It recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about TextUs?** Great support proving by TextUs team .wonderfull application for texting **What do you dislike about TextUs?** for text export and import option is not showing at the user side. **What problems is TextUs solving and how is that benefiting you?** we are using RingCentral and the Textus for the calling and texting . RingCentral is not providing texting . Due to t hat we took the TextUs . and the have solved all our texting problem . Thanks TextUs team. ### 11. Swift Onboarding with a Speedy UI **Rating:** 4.0/5.0 stars **Reviewed by:** Sudheer S. | Senior IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about TextUs?** I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to the portal during login and sends texts very fast. The initial setup of TextUs was very quick, and I loved it. **What do you dislike about TextUs?** I think the calling option could be improved. **What problems is TextUs solving and how is that benefiting you?** I use TextUs for texting candidates, and the message seen status helps keep track of communications. ### 12. TextUS Solved Our Candidate Search Challenges Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Shan S. | IT recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2025 **What do you like best about TextUs?** Candidate searching issue solved using TextUS **What do you dislike about TextUs?** the phone support is not available. they should add the phone support **What problems is TextUs solving and how is that benefiting you?** we regularally needs to search candidate for recruitment . most of the time candidate not pick the call then we needs to text and ask them about t he profile. texts us help us to grow our business. ### 13. Text Us Review **Rating:** 2.5/5.0 stars **Reviewed by:** Derek K. | Medical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about TextUs?** Ability to link my texting platform to our CRM system Bullhorn. Very easy to see notes track into the system from inbound and outbound messages. Clear tools for broadcasting vs traditional messages. Constantly using to keep in touch with my caregivers. **What do you dislike about TextUs?** I think the pop out widget could be more efficient and work better. Sometimes it is clucky with pulling the correct number or numbers in general. Also wish it had an auto refresh every so often or a better notification as there are times I dont see new messages until I refresh the page myself. **What problems is TextUs solving and how is that benefiting you?** Ability to quickly communicate with candidates at any given time via text message. ### 14. Superb App for Bulk Messaging and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma J. | Senior IT recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about TextUs?** The application is very useful and we can send multiple messages in one time. Superb. **What do you dislike about TextUs?** they give the support support only through the Email . they don,t have a phone support. **What problems is TextUs solving and how is that benefiting you?** we are a recruitment organisation and daily we needs to search candidate .using TextUs we easily reach to candidate. ### 15. Easy Setup and Use, But Needs More Proactive Communication **Rating:** 4.5/5.0 stars **Reviewed by:** John E. | Manager of Risk, Compliance, and Security, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about TextUs?** The system is very easy to setup, took only a few days, and very easy to use. **What do you dislike about TextUs?** Status updates are not always forthcoming and I would like to see more proactive nature of their communications. **What problems is TextUs solving and how is that benefiting you?** We needed a way to centralize communication across the team, similar to what ConstantContact was about to achieve, which TextUS was able to easily achieve. ### 16. TextUs is very good solution for texting. 100 % Uptime. **Rating:** 5.0/5.0 stars **Reviewed by:** Keerti M. | IT recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about TextUs?** Fautures and the both versions browser and desktop application is good. **What do you dislike about TextUs?** nothing is so to say for dislike. all is good **What problems is TextUs solving and how is that benefiting you?** we are currenlt using RingCentral for calling ,But they we not providing Texting. we regurally needs to send text to candidates . so TextUs has solved our problem . ### 17. Best pplication for user. **Rating:** 5.0/5.0 stars **Reviewed by:** Yogesh M. | senior system administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about TextUs?** The application is very easy to use. Its work with browser as well as desktop application. **What do you dislike about TextUs?** I dont thing that anything is like to dislike. Application is good. **What problems is TextUs solving and how is that benefiting you?** we are a recruitment organisation and we needs to reach to candite using texting. TextUs has solved our problem. ### 18. Reliable Service Available Anytime with TextUs.Mobile, Web and app service works fine. **Rating:** 5.0/5.0 stars **Reviewed by:** Vishakha S. | Sr IT recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about TextUs?** All anf every time available service by TextUs . **What do you dislike about TextUs?** support team phone number is not available .they only provide support by email only. **What problems is TextUs solving and how is that benefiting you?** we needs to fine candidate for recruitment . using Textus we reach with them easily. ### 19. Effortless Implementation and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about TextUs?** I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ago. Anytime I have questions about something, it is easy to reach someone for support. We have two different accounts for different departments within the company, and our employees are able to reach us easily via text rather than calling or emailing. **What do you dislike about TextUs?** Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. **What problems is TextUs solving and how is that benefiting you?** Providing an easy contact method for employees to reach HR and Payroll, as well as the communication between applicants and the recruiter during the interview and onboarding process. ### 20. Easy to Use, But Miss Having a Dedicated Account Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TextUs?** I appreciate how easy it is to use, and I've noticed that our engagement has increased by more than 50% since we started using it. **What do you dislike about TextUs?** That there is no longer a dedicated account manager like there was when we started using the platform. **What problems is TextUs solving and how is that benefiting you?** This platform has made it much easier for us to engage with students and foster two-way communication. Since our target audience is between 18 and 25 years old, this has truly been a game changer for us. ### 21. Perfect texting tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Operations Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about TextUs?** TextUs has been a game-changer for our team’s communication. The platform makes it easy to connect with clients, candidates, and partners through real-time text messaging, which has helped us increase engagement and response rates significantly. The interface is intuitive and user-friendly, so it didn’t take long for our team to get comfortable using it **What do you dislike about TextUs?** While reporting is solid, adding more detailed analytics (like response times by user, or performance comparisons across campaigns) would provide even greater insight. **What problems is TextUs solving and how is that benefiting you?** By using TextUs we are able to effectively communicate with our clients and candidates quickly. We are able to send out mass messages which saves time in our recruiters day! ### 22. Easy to use communication platform for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Mohammed T. | Growth Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about TextUs?** We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. **What do you dislike about TextUs?** pricing is something that can be improved, they are positioned to solve enterprises, smbs take a brunt. **What problems is TextUs solving and how is that benefiting you?** TextUs is solving a major issue for us: effective communication. Before we started using it, our team struggled with reaching clients in a timely manner. Emails often got lost in the shuffle, leading to delays and missed opportunities. With TextUs, we can send quick, personalized messages that get immediate attention. This has significantly improved our response times and overall client engagement. ### 23. Textus is the best resource that helps me connect with potential candidates. **Rating:** 5.0/5.0 stars **Reviewed by:** Layne K. | Healthcare Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about TextUs?** My colleagues and I use TextUs daily. I personally have the TextUs extension, on my default browsers tool bar and use Textus continuously throughout my workday. The #1 feature I use constantly is the campaign feature. Which allows me to reach many potential candidates, all at once. I also like the suggestions that TextUs provides. The suggestions help me send engaging messages that capture my candidate’s attention. Recruiting is an extremely "noisy" World to try to capture candidates in. In addition to cold calling, sending emails, reaching out on job boards, and having an application like TextUs, has transformed and elevated the way I communicate with potential candidates. I have had 3 placements all because I was able to connect with a candidate quickly, keep them engaged, and follow-up up with them easily all through the TextUs application. **What do you dislike about TextUs?** I would suggest adding the option to add email addresses when uploading lists. **What problems is TextUs solving and how is that benefiting you?** Engaging candidates, in a world where being heard and seen by potential professionals is vital to the success of our Business. ### 24. Simplifies contacting and maintaining communications with candidates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about TextUs?** The updates took a minute to adjust to, but it’s been great **What do you dislike about TextUs?** A few delays here and there but overall no issues **What problems is TextUs solving and how is that benefiting you?** Contacting candidates - it is a more instant application than using email or calling/leaving voicemail ### 25. Best in the market **Rating:** 5.0/5.0 stars **Reviewed by:** angel v. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about TextUs?** I like that I can reach out to all my workers without having to transfer multiple sources of data. The system is so easy to use that what used to take me a long to complete with other sites now take me seconds to do. **What do you dislike about TextUs?** Sometimes it crashes without a reason and can remain down for a few hours. **What problems is TextUs solving and how is that benefiting you?** It solves the need to have multiple platforms to do the same job. With Textus I can work easily work with CTM. ### 26. Great! experience using TextUS **Rating:** 3.0/5.0 stars **Reviewed by:** Kaushik P. | Delivery Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about TextUs?** They have good feature-rich business text messaging software provides campaigns and automation to drive broad engagement and enables. **What do you dislike about TextUs?** The app was difficult to track for metrics as it did not communicate with our internal CRM at the time. **What problems is TextUs solving and how is that benefiting you?** I am not sure ### 27. Textus enables me to efficiently do my job as a Recruiter **Rating:** 4.0/5.0 stars **Reviewed by:** Alexia F. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** I love that I can schedule campaigns in advance and reach massive target groups. I don't need to be sitting in front of my computer sending out tedious messages one at a time. This allows me to be efficient and talk to candidates from my phone at any time. r. **What do you dislike about TextUs?** I dislike when the textus server is down, or there's a bug that prevents me from being able to reach candidates. It doesn't happen often, but when it does, it significantly impacts my ability to do my work. **What problems is TextUs solving and how is that benefiting you?** I don't need to give my personal cell number to thousands of random people. I can also reach a large amount of people with the click of a button, which aids in my work productivity and efficiency. ### 28. Very user friendly and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Daphane P. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about TextUs?** setting up different groups is easy and convenient **What do you dislike about TextUs?** the app on my phone doesn't let me send to groups **What problems is TextUs solving and how is that benefiting you?** fast and easy messaging to employees ### 29. LOVE TextUs (although I have a few notes) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about TextUs?** I love how quick and easy we can communicate with our clients and caregivers. We use it quite frequently in our jobs as recruiters in our agency so it's nice to have something this easy to use to communicate with a lot of people in such a short amount of time. It's easy to text a mass group of people by adding contacts into groups so that comes in handy when it's time to reach out to caregivers for their monthly or annual requirements. It's helped my job as a recruiter immensely! **What do you dislike about TextUs?** The text character limits are the only qualm that I have with TextUs. Sometimes I really need more space to write a message but the limits force me to send multiple messages which isn't as convenient. Sometimes the texts are delivered quickly in those fragments and it takes a few minutes to type all the messages out so candidates get a little confused sometimes. Other than that small thing - TextUs is great! We just need a higher character limit! **What problems is TextUs solving and how is that benefiting you?** TextUs is solving the issue of reaching a large pool of candidates in our area! As a recruiter, we make cold calls and, most of the time, candidates will not answer a call from a number they do not know. However, when we text them a message advertising the jobs we are calling for and they see what the call was pertaining to, we typically get text or call responses. ### 30. Love it as a recruiter, it's changed the game for proactive candidate outreach. **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy R. | Creative Recruiter - National Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about TextUs?** Templates, ease of use, speed track day-to-day communication quickly. **What do you dislike about TextUs?** I wish that it connected better with our companies API, I have to manually add contacts which is the most time consuming part of the process. I can use my companies pre-set texting templates, but I can't personalize the templates so I just add manually into the textus Chrome Extension. Also, I have to uninstall and reinstall the chrome extension maybe once a month. Sometimes daily if I work from my laptop versus company-provide PC. **What problems is TextUs solving and how is that benefiting you?** Speeding up candidate communications. I use it to piggy-back on my emails to candidates to get them to review my email and have the experience feel more personalized. ### 31. Convenient communication **Rating:** 4.5/5.0 stars **Reviewed by:** Breanna A. | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** TextUs gives me easy access to reach out to candidates and families for updates, schedules, ect when a phone call would not be neccesarry or urgent. I also love that I can download the app on my personal phone to keep track of incoming messages or reach out to nurses when I am on call for the weekend without having to log into my work laptop! **What do you dislike about TextUs?** The ability to not recieve pictures or documents via text and limited characters in each message. **What problems is TextUs solving and how is that benefiting you?** Fast and easy communication with multiple candiates and families at one time. Great for mulitaskers and our evolving generation using texting only. ### 32. Amazing resource **Rating:** 5.0/5.0 stars **Reviewed by:** Joe R. | Senior Staffing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about TextUs?** The fact that I can integrate it with my office line so the people I call, get a text from that same number is HUGE! Having more than one number can be red flags to people these days. **What do you dislike about TextUs?** The app can be finicky from time to time but nothing too bad. **What problems is TextUs solving and how is that benefiting you?** Allowing me to text candidates from my office line. It keeps me in constant communication with candidates and hiring managers from one phone number. ### 33. Business Texting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TextUs?** As a recruiter, an application like TextUs is perfect for being able to blast out to multiple candidates at a time. **What do you dislike about TextUs?** My company places the option to opt out of a text message before the candidate gets a chance to read the content. Often times they mistake it for spam and opt very quickly. **What problems is TextUs solving and how is that benefiting you?** Textus solves the problem of outreach to candidates in bulk. Text messaging is the current wave. Everyone glances at their phone throughout the day. I've been using TextUs for many years. I've loved that they've added many messaging templates and tutorials over the years. Plus, it lets you know if a phone number is not really a cell number. ### 34. TextUs is useful, but needs a couple of things fixed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about TextUs?** TextUs has been very useful to our office for reaching out to field staff members with important updates. We use it frequently and it has been a useful tool for customer service inquiries. **What do you dislike about TextUs?** The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous limit of 320 characters, which is not enough for some of the very important reminders that we send as a company. The text blasts/campaigns should have an option of editings, removing individuals, editing message, etc. We cannot send or receive images through this platform and have to have separate emails Caregiver's contact will not pop-up when searching the actual number instead of name **What problems is TextUs solving and how is that benefiting you?** The problem was solved when they gave us back the 480 character limit, however, it was reduced to 320 once again and has not improved from there. ### 35. *update! We are still using textus at work!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica W. | Onboarding Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2022 **What do you like best about TextUs?** I like the fast and efficient communication I have with my clients. I never miss a text and always am able to respond faster than a phone call. My clients love that I can talk to them at a drop of a hat! This is also convenient for follow up questions because the person is saved as a contact. Textus is the best! **What do you dislike about TextUs?** I dont like that I have to change my password. I sometimes forget it and have to log in everyday and my password doesnt save. Other than that I love Textus and it is GREAT! Still no compliants with Textus aside from that. **What problems is TextUs solving and how is that benefiting you?** It is solving the phone call problem. A lot of us dont have time to use the phone all day and a text does the trick to get us up and going and avoid a call phone call. This is also very helpful to get information quickly e.i. during flu season. **Official Response from Amy Fischer:** > Thank you so much for the review, Jessica. We love hearing our platform is improving your efficiency! ### 36. Easy & Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Sharmeda J. | Sr. Travel Nurse Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about TextUs?** I like that TextUs is easy & convenient. I have the mobile app as well. So if I miss a message on my computer it comes straight to my phone. Their IT/tech team is always quick to e-mail when there are major issues with the system. They also respond whenever I submit tickets about issues that I have, and they always follow up on the issue until it's resolved. **What do you dislike about TextUs?** I don't like scheduling campaigns to go out & the system goes down, sometimes they are sent out of order and/or to the wrong person. **What problems is TextUs solving and how is that benefiting you?** They're always quick to notify us when an issue has arisen and quickly fixes it in minimum 24-48 hours. **Official Response from Amy Fischer:** > Sharmeda, we appreciate the amazing review! ### 37. Lots of features needed for business **Rating:** 4.5/5.0 stars **Reviewed by:** Emily W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** As an admin, I love the features TextUs has for my team. They are easy to use and navagate. I also love the detailed reports that allows us to see what is working and what is not. **What do you dislike about TextUs?** Sometimes support is slow to respond. Had an issue that took much longer to resolve than desired. **What problems is TextUs solving and how is that benefiting you?** We send hundreds of texts a day. This allows us to stay on top of all those conversations and help us create a better relationship with our clients. ### 38. Efficient and Quick Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime C. | Staffing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about TextUs?** Textus has been essential to communication with our employees and applicants. We send multiple texts each day to a variety of employees and candidates. Our recrutiing team is able to send out group texts to determine applicant's interest in various roles and keep them engaged through out the hiring process by sending quick updates. Our managers are able to communicate with employees without taking time away from their work to respond to a phone call from our office. People tend to respond quicker to texts than phone calls and TextUs has been vital in our recrutiment and staffing managment business. **What do you dislike about TextUs?** Nothing really comes to mind. We have a lot of users on one account so sometimes it can be a bit disorganized, but the assigned to me feature helps with keeping your messages visible. **What problems is TextUs solving and how is that benefiting you?** Timely communication with candidates/employees. We have been able to process applicants quickly and meet deadlines with the use of TextUs. ### 39. I like how it syncs with our Applicant Tracking System **Rating:** 4.0/5.0 stars **Reviewed by:** Brin F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about TextUs?** I use TextUs in conjunction with Bullhorn to track applicants. I like how TextUs automatically imports all text messages. That way, whenever a candidate calls into our office, all the correspondence between the individual and anyone in our organization with TextUs can see where the candidate is in the process. Update: Just discovered the Legacy Popout feature, which I like because you can see all the conversations between the candidate and recruiters. Using this feature, it's also easier to read text strings. **What do you dislike about TextUs?** Takes a long time to load. Seems like a latency issue between Bullhorn and TextUs. Update: Difficult to read text conversations sent through multiple messages because they parse oldest to newest in Bullhorn. Therefore, we need to read backwards in order to read the whole conversation! **What problems is TextUs solving and how is that benefiting you?** Texting is a faster way to get ahold of most candidates, so when quick answers are needed, or bits of info exchanged, it's the ideal communication method. TextUs provides a secure, trackable way to communicate with candidates! Update: I like the feature where you can delete pictures from the text string. This enables us to receive bank proof through Textus, upload the proof, then delete it from the text string for candidate privacy. Also, when we need to send a mass message, Textus is extremely helpful through the Campaign feature. The phone number search in webpage is so useful for this! ### 40. Senior Talent Advisor **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Senior Talent Advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about TextUs?** “ The integration of CloudCall and Bullhorn Messaging has not only increased my efficiency but also improved the overall candidate experience. Candidates appreciate the prompt and personalized communication, which has positively impacted our relationships and the company's reputation. In a competitive industry where timing is crucial, CloudCall and Bullhorn Messaging have given me a competitive edge. Not to mention the privacy gained by not using my personal device for communication. I can confidently say that since adopting these solutions, my productivity has soared, and I've been able to deliver higher-quality results in less time. “ **What do you dislike about TextUs?** Text us is very helpful and there are very minimal downsides about using the platform. I would say the way notifications are displayed could be a little more eye catching to respond in real time. **What problems is TextUs solving and how is that benefiting you?** “ The integration of CloudCall and Bullhorn Messaging has not only increased my efficiency but also improved the overall candidate experience. Candidates appreciate the prompt and personalized communication, which has positively impacted our relationships and the company's reputation. In a competitive industry where timing is crucial, CloudCall and Bullhorn Messaging have given me a competitive edge. Not to mention the privacy gained by not using my personal device for communication. I can confidently say that since adopting these solutions, my productivity has soared, and I've been able to deliver higher-quality results in less time. “ ### 41. Best way to nurture relationships and leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna B. | Client Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** Texting is the best way to communicate with a fast paced society! I like how it makes my job more efficent, as I am able to communicate with more people and more efficently. **What do you dislike about TextUs?** I wish I was able to pull up contacts easier, without having to input the phone number and type in the contact's name if they were already have an active thread; I wish this process was more efficent. **What problems is TextUs solving and how is that benefiting you?** Currently, I do not have any issues. ### 42. A total upgrade from our prior service **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** TextUs is a total upgrade from our prior texting service. We use this software daily for 100's of texts a day. TextUs' support is the best. They have quick response time when we need it and they made the implementation a breeze. **What do you dislike about TextUs?** TextUs has a great chrome extension which is great but it is a little glitchy still with Salesforce. **What problems is TextUs solving and how is that benefiting you?** TextUs is cominuing to improve their Chrome Extension that talks with Saleforce. This is huge for us! ### 43. It works very well! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about TextUs?** In my field my clients communicate mainly by text , its an essential tool It allows quick communication . I use the campaign function daily . Its accurate easy to use , generates useful reports . It works ..! My textus person is very responsive **What do you dislike about TextUs?** Some time contacts take a coulple of tries to load in the Campaign But by and by it works **What problems is TextUs solving and how is that benefiting you?** It allows me to reach hard to reach prospect . Also allows me to do very targeted marketing ### 44. Using TextUs as a recruiter/sales person. **Rating:** 5.0/5.0 stars **Reviewed by:** Tibor T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about TextUs?** I find most people respond most rapidly to text as apposed to email. I hardly get a timely response to voicemail. Text is silent and discrete as responses can be given in seconds. **What do you dislike about TextUs?** It would be much better is my corporate phone number could be used in TextUs. I believe many more people would use this product if you did. 1. Clients seening multiple numbers is confusing. 2. Clients can't call the TextUs numbers. I don't know how many lost contacts I had due to people calling and realizing that this is not a 'real number'. Personally, my first thoughts would be 'scam' . **What problems is TextUs solving and how is that benefiting you?** Quicker, easier responses to cold and warm contacts whether it be candidates, clients, or sales prospects. Recruiting is time sensitive so, especially in reaching out to candidates, TextUs is a tool I would not like to work without. ### 45. TextUs review **Rating:** 4.5/5.0 stars **Reviewed by:** Janelle W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** I'm in TextUs all day every day, texting for work. It is very easy to use, campaigns are awesome, getting the email notifications of texts can be very helpful when my computer doesn't ding about a text. **What do you dislike about TextUs?** Don't really have complaints or dislikes **What problems is TextUs solving and how is that benefiting you?** It is a simple way to communicate with my associates, giving them dates/times of interviews, they can text in "sick calls" instead of having to be on the phone constantly. ### 46. We love TextUs! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittnie L. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about TextUs?** Being able to connect with our employees in real-time in a way that works for them has been a game changer. Our responses have greatly improved and our employees appreciate having a direct line to the HR team. The number of features are impressive and we enjoy the campaign portion. We have also had to chat with customer service a few times and they have been very helpful. We use Textus on a daily basis and rarely have any issues. Both the implementation and integration were easy. **What do you dislike about TextUs?** We do not have any issues with the system. **What problems is TextUs solving and how is that benefiting you?** Textus allows us to connect with our employees in real time. ### 47. Good texting service, but lacks integration **Rating:** 2.5/5.0 stars **Reviewed by:** Kyle B. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about TextUs?** I like that you are able to set up templates and that they are able to use variables to adapt to contact names. Its very helpful for when you have to send the same message to multiple users, but still want the message to feel personalized. **What do you dislike about TextUs?** I dislike that there isn't the option, for my workflow at least, to integrate names and contact information automatically. So I have to add every contact manually, then manually copy it onto my message log. **What problems is TextUs solving and how is that benefiting you?** Text us makes it easy to contact many users at once and even allows to schedule messages to be sent out in the future. So it makes it easy to contact multiple people at once. **Official Response from Amy Fischer:** > Thank you for the review, Kyle! You can check out the integrations we do have here: https://textus.com/product/integrations/ ### 48. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about TextUs?** I love being able to schedule texts. Its also super user friendly. **What do you dislike about TextUs?** Creating groups can be a headache with the amount of duplicate contacts. **What problems is TextUs solving and how is that benefiting you?** Texting is the primary method of communication for a lot of people, especially the younger generation. Its easier to get ahold of someone via text sometimes ### 49. Very solid experience so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TextUs?** I think the most helpful part is being able to blast a lot of people at once. While prospecting over the phone is still very helpful, it's nice to have something running in the background that essentially gives me two prospecting methods at the same time. **What do you dislike about TextUs?** The only downside I can really think of is the character limit. I know there have been studies in the past that show shorter messages work better than longer, but in my experience, giving a little more detail as to who I am and why I am reaching out has worked better for me. **What problems is TextUs solving and how is that benefiting you?** Textus is solving the problem of outreach in general. With everything I do in a day, there's no way I could individually text 200+ people and still finish what I have on my plate for the day. ### 50. Such an easy way to communicate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about TextUs?** TextUs makes it possible to categorize and send out blast messages to a whole audience and have conversations if needed! It has been such a great app to have and utilize! **What do you dislike about TextUs?** I wish there was a dedicated "delete" contact button but instead there is something different that is a bit confusing. **What problems is TextUs solving and how is that benefiting you?** TextUs solves any miscommunication that happens when trying to get information out to parents in a timely manner and being able to have conversations at the same time, if needed. ## TextUs Discussions - [How do I set text messages to multiple people for future dates?](https://www.g2.com/discussions/how-do-i-set-text-messages-to-multiple-people-for-future-dates) - 2 comments, 1 upvote - [How can I use this even more? I want to use this for a lot of things in our org](https://www.g2.com/discussions/how-can-i-use-this-even-more-i-want-to-use-this-for-a-lot-of-things-in-our-org) - 1 comment, 1 upvote - [How can we see all available emojis?](https://www.g2.com/discussions/how-can-we-see-all-available-emojis) - 1 comment, 1 upvote - [Is there anyway you can add 'Enter' as a way to send your text? Also, adding 'personalization?](https://www.g2.com/discussions/is-there-anyway-you-can-add-enter-as-a-way-to-send-your-text-also-adding-personalization) - 1 comment - [View TextUs pricing details and edition comparison](https://www.g2.com/products/textus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+09%3A13%3A25+-0500&secure%5Bsession_id%5D=76a0a033-3d24-4b98-8f3a-d05c62971124&secure%5Btoken%5D=a2c127ecbf7bab8193c804b676ed6bc77a44d99f5f2693f2038381f45bbf3def&format=llm_user) ## TextUs Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Greenhouse](https://www.g2.com/products/et-grow-greenhouse/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## TextUs Features **Basics** - Reporting - Interoperability - Performance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analysis** - Campaign Analysis **Additional Functionality** - Dashboard - Cloud - Mobility **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging **Content** - Automation - File Sharing **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top TextUs Alternatives - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,330 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (626 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)