Compare TextUs and Twilio

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TextUs
TextUs
(629)
4.7 out of 5
TextUs
By TextUs
Get a quote
Twilio
Twilio
(518)
4.1 out of 5
Twilio
By Twilio
Get a quote
At a Glance
TextUs
TextUs
Star Rating
(629)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $749.00 1 Base Subscription Per Month
Browse all 2 pricing plans
Twilio
Twilio
Star Rating
(518)4.1 out of 5
Market Segments
Small-Business (51.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Twilio excels in its global reach and customization options, allowing users to easily purchase phone numbers and communicate with customers worldwide. This flexibility is highlighted by users who appreciate the platform's reliable message delivery and easy API integration.
  • Users say that TextUs stands out for its user-friendly interface and quick setup process. Many reviewers mention that the platform is intuitive, making it easy for teams to adopt without extensive training, which is a significant advantage for organizations looking to streamline their communication.
  • Reviewers mention that while Twilio offers robust features for SMS and notifications, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to a steeper learning curve compared to TextUs, which is often praised for its straightforward usability.
  • According to verified reviews, TextUs receives high marks for its quality of support, with users noting that they appreciate the responsiveness and helpfulness of the support team. In contrast, Twilio's support is seen as adequate but not as highly rated, which may impact users who require more hands-on assistance.
  • G2 reviewers highlight that TextUs provides valuable features like message seen status, which enhances user engagement tracking. This feature is particularly beneficial for teams that rely on timely communication, whereas Twilio's focus is more on scalability and integration capabilities.
  • Users report that Twilio's extensive documentation and API capabilities make it a powerful tool for developers, but this complexity can be overwhelming for non-technical users. In comparison, TextUs is often described as a more accessible option for everyday users, making it a preferred choice for teams that prioritize ease of use over extensive customization.
Pricing
Entry-Level Pricing
TextUs
Essentials
Starting at $749.00
1 Base Subscription Per Month
Browse all 2 pricing plans
Twilio
No pricing available
Free Trial
TextUs
No trial information available
Twilio
Free Trial is available
Ratings
Meets Requirements
9.2
446
8.7
374
Ease of Use
9.4
452
8.2
382
Ease of Setup
9.3
188
7.7
221
Ease of Admin
9.3
174
7.9
196
Quality of Support
9.1
402
7.8
340
Has the product been a good partner in doing business?
9.3
178
8.0
187
Product Direction (% positive)
9.2
423
8.3
362
Features by Category
Candidate Relationship ManagementHide 19 FeaturesShow 19 Features
8.4
163
Not enough data
Basics
8.1
124
Not enough data
8.3
121
Not enough data
8.7
142
Not enough data
Additional Functionality
8.7
136
Not enough data
7.8
113
Not enough data
8.6
136
Not enough data
Content
8.6
131
Not enough data
7.6
130
Not enough data
Recruiting and Onboarding
8.5
129
Not enough data
8.3
126
Not enough data
8.1
123
Not enough data
Platform
8.2
153
Not enough data
7.8
139
Not enough data
8.2
134
Not enough data
8.7
148
Not enough data
8.8
153
Not enough data
8.9
151
Not enough data
8.4
139
Not enough data
8.7
146
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
8.9
194
Not enough data
Text Messaging
9.2
155
|
Verified
Not enough data
9.5
172
|
Verified
Not enough data
9.4
152
|
Verified
Not enough data
9.3
140
|
Verified
Not enough data
9.0
117
Not enough data
8.8
126
|
Verified
Not enough data
9.3
145
|
Verified
Not enough data
8.6
58
Not enough data
SMS Platform
8.9
122
|
Verified
Not enough data
9.0
128
|
Verified
Not enough data
8.5
93
Not enough data
8.3
105
Not enough data
9.1
69
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - SMS Marketing
8.5
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
9.0
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
Communication Platform as a Service (CPaaS)Hide 6 FeaturesShow 6 Features
Not enough data
7.8
129
Functionality
Not enough data
8.1
113
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
8.3
109
|
Verified
Support
Not enough data
7.5
108
|
Verified
Not enough data
Feature Not Available
Not enough data
6.9
110
|
Verified
Video Platform as a Service (VPaaS)Hide 9 FeaturesShow 9 Features
Not enough data
6.9
15
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
RecruitingHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Cloud PBX PlatformsHide 10 FeaturesShow 10 Features
Not enough data
4.9
5
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp MarketingHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Salesforce AppExchange AppsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
RCS Business MessagingHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Mobile MarketingHide 20 FeaturesShow 20 Features
9.0
131
Not enough data
Analysis
Feature Not Available
Not enough data
8.6
46
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Campaigns
Feature Not Available
Not enough data
8.9
96
Not enough data
9.2
104
Not enough data
9.4
107
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Engagement
Feature Not Available
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
TextUs
TextUs
Twilio
Twilio
TextUs and Twilio are categorized as SMS Marketing
Unique Categories
TextUs
Twilio
Reviews
Reviewers' Company Size
TextUs
TextUs
Small-Business(50 or fewer emp.)
27.2%
Mid-Market(51-1000 emp.)
47.8%
Enterprise(> 1000 emp.)
24.9%
Twilio
Twilio
Small-Business(50 or fewer emp.)
51.6%
Mid-Market(51-1000 emp.)
30.0%
Enterprise(> 1000 emp.)
18.4%
Reviewers' Industry
TextUs
TextUs
Staffing and Recruiting
55.7%
Hospital & Health Care
13.1%
Human Resources
4.8%
Health, Wellness and Fitness
2.2%
Real Estate
1.8%
Other
22.4%
Twilio
Twilio
Computer Software
17.5%
Information Technology and Services
11.2%
Marketing and Advertising
6.8%
Financial Services
5.0%
Internet
4.8%
Other
54.7%
Alternatives
TextUs
TextUs Alternatives
Textedly
Textedly
Add Textedly
SimpleTexting
SimpleTexting
Add SimpleTexting
EZ Texting
EZ Texting
Add EZ Texting
Podium
Podium
Add Podium
Twilio
Twilio Alternatives
Plivo
Plivo
Add Plivo
MSG91
MSG91
Add MSG91
Vonage Communications APIs
Vonage Communications APIs
Add Vonage Communications APIs
Podium
Podium
Add Podium
Discussions
TextUs
TextUs Discussions
How do I set text messages to multiple people for future dates?
2 Comments
Amy F.
AF
Hey there! Here is a helpful article/video that walks you through on how to set up...Read more
Is there anyway you can add 'Enter' as a way to send your text? Also, adding 'personalization?
1 Comment
Amy F.
AF
Hey Jasmine! Thank you so much for the recommendation on the "Enter" option. We have gone back & forth on this as sometimes people could accidentally hit...Read more
How can I use this even more? I want to use this for a lot of things in our org
1 Comment
Amy F.
AF
Hey Antonio! Here are a few pages that will help you out with utilizing our campaign features...Read more
See all discussions
Twilio
Twilio Discussions
Is it possible to do automated skype message using twilio
2 Comments
JJ
There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a...Read more
What is Twilio used for?
1 Comment
Romina L.
RL
As a Whatsapp Business providerRead more
Is twilio reliable?
1 Comment
Lorenzo R.
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
See all discussions
Ask TextUs a QuestionContact TextUs
Ask Twilio a QuestionContact Twilio

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TextUs
TextUs
Get a quote
Twilio
Twilio
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