# SmartTask Reviews **Vendor:** SmartTask **Category:** [Task Management Software](https://www.g2.com/categories/task-management-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 66 ## About SmartTask SmartTask is work management software for Service Firms to track and manage their processes. Some of the marquee clients includes companies like ABB, Adecco, M3M, Highrise, etc. With customizations like Custom Charts, Custom Fields, Filtered views get the information you need to make the best decision for your organization's growth. ## SmartTask Pros & Cons **What users like:** - Users find SmartTask **intuitive and user-friendly** , appreciating the great support and simplified interface for their needs. (2 reviews) - Users value the **affordable pricing** of SmartTask, appreciating the cost-effective service provided at launch. (1 reviews) - Users commend the **excellent customer support** of SmartTask, highlighting responsiveness to specific business needs and complexities. (1 reviews) - Users praise the **intuitiveness** of SmartTask, appreciating its user-friendly design and excellent support for specific needs. (1 reviews) - Users find SmartTask to be **intuitive and user-friendly** , with excellent support for complex business needs. (1 reviews) - Time Saving (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express concern over the **trustworthiness of SmartTask** after lifetime deals were rescinded for V2, prompting skepticism. (1 reviews) - Users express concerns about **incompetence and untrustworthiness** due to sudden shutdowns of lifetime access and paywall changes. (1 reviews) - Users express concern over **limited features** and trust issues after lifetime deals were abruptly discontinued with the transition to SmartTask V2. (1 reviews) - Users express concerns over **poor management** due to lifetime deals being revoked, questioning future trust in SmartTask. (1 reviews) ## SmartTask Reviews ### 1. SmartTask Has Everything We Need—No Downsides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about SmartTask?** My organization uses the Sales CRM, Time Tracking primarily. But the Projects and Client Portal are also very nice features. **What do you dislike about SmartTask?** Nothing. There is really no downside to SmartTask. **What problems is SmartTask solving and how is that benefiting you?** It keeps my sales team on track and allows me to see what their pipeline looks like. ### 2. Going towards money, poor service **Rating:** 0.0/5.0 stars **Reviewed by:** Ashokkumar K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about SmartTask?** Smart Task UI was good, and simplified. When they entered the market, they gave an service and better pricing **What do you dislike about SmartTask?** During the early stages, they have opted to sell lifetime deals to get customers but after couple of year, they complete shutdown the lifetime users and asking them to pay again. Stating that they have moved to SmartTask V2. How they can be trusted that the same thing won't happen again ? **What problems is SmartTask solving and how is that benefiting you?** To manage the Project and Task Across for the Agency ### 3. Smart Task ease of use and functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda K. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about SmartTask?** Smart Task is very intuitive and user friendly. The staff is amazing at support when I had specific questions to my business needs and complexity. **What do you dislike about SmartTask?** I have not found anything that I dislike about SmartTask **What problems is SmartTask solving and how is that benefiting you?** I have so many clients and so many projects that I need to manage and I have tried so many other tools to try to keep me organized and aware of all the tasks that need to be done. This tool has allowed me to assign tasks to my team and still have great visibility into all of work that is done and needing to be done. ### 4. SmartTask Holds Your Team Accountable **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about SmartTask?** I like how tasks are displayed for everyone to view. It really holds my team accountable when everyone has complete visibility to each other's tasks. Automated check-ins are great too. I can schedule a notification to hit my team members to log and update their tasks. **What do you dislike about SmartTask?** Not much to dislike honestly. I think this is a great product if you don't have Microsoft 365, or if you're working with a third-party that doesn't have it. But the thing you'd miss is the reporting. This is a very simple platform, but if you're trying to manage a project just with this, it isn't going to work well. It's great for tasks and getting things done. **Recommendations to others considering SmartTask:** If you're having a problem with people forgetting their tasks, or just plain under performing, take a look at SmartTask. It makes the life of a PM much easier. It's super easy to use, and you won't get a lot of complaints from your users. The reporting is also great for management and project sponsors. It gives everyone more of a picture where the project is at, and what needs to be completed. **What problems is SmartTask solving and how is that benefiting you?** We needed full visibility with my team on tasks. This has saved about 10 minutes from my daily standups. Instead of reporting on tasks, we all review SmartTask prior to our meeting, and then we can ask questions if we have any. It saves time, and makes everyone accountable for their work. Great tool for a project manager. ### 5. Smart Task - Advanced User Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about SmartTask?** - Smart Task offers great variety of common and most useful Project Management tools - The pricing of Smart Task is very reasonable - The Customer Support is absolutely fantastic - quick responses, friendly and professional approach, always ready to help ( I have personally had several instance where Dipali from Smart Task was very kind and super quick to answer all my queries ) - Extended features like Time & Budget Trackings as well as detailed Task Analytics **What do you dislike about SmartTask?** - One of the suggestions for improvement would be the connectivity. The ST connectivity is great, but sometimes (ususally couple of times per month, I would say on average 1 to 3 times per month) the servers seem down and it takes some time to be able to reconnect (it ususally does not take long however, maybe 30 mins tops) - I would love to have the ability to delete tags, as once created they are there to stay **What problems is SmartTask solving and how is that benefiting you?** - Broad spectrum of Project Management and Company Management tools offering ### 6. Best Project Management Tool Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about SmartTask?** SmartTask is the best, most user-friendly, and easy-to-use software to manage your entire work process. A huge number of features at a pocket-friendly cost. SmartTask improved my productivity, Team management, and work management. I am very happy with the entire team of SmartTask. Especially my little friend Ishaan and Abrez from sales for understanding my requirements and delivering to me what exactly I need. Deepali for making my onboarding journey and setup process so easy as playing Super Mario. **What do you dislike about SmartTask?** Nothing at the moment as everything is working fine for me and I am very happy with the service and the support team. **What problems is SmartTask solving and how is that benefiting you?** SmartTask helps me with Time Management, Event Management, Streamline my work process, and accurate results whenever I want. reduce work pressure for my team, Missing Events and many more ### 7. Honest review of Smart Task. Goods and the Bads. **Rating:** 4.0/5.0 stars **Reviewed by:** Brayden d. | Internal Solutions Consultant., Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about SmartTask?** I enjoy how versatile and user-definable the software is. The capability to define when tasks need to reoccur whilst also being able to define when reminders need to be sent out is a key feature that I really love in SmartTask. Smart task excels in being able to have tasks under tasks whilst keeping each task and sub-task separate so they can all have their own respective comments and details. Smart Task also has an incredible team behind the software. Looking aside any timezone differences, their customer service is impeccable. Often I have mentioned features that have been listened to by the support staff and then implemented the next day. This is one of their best features because even if the software lacks in a certain area, it is fixed based on user feedback incredibly well. It also makes it easier to communicate considering the SmartTask team, unlike other organizations, is always happy to instead have a conversation with you over a call rather than back and forth in a messenger. I found this to be incredibly useful as a support member of SmartTask was able to directly walk me through an issue i was having in a fraction of the time that talking through a messenger would be. **What do you dislike about SmartTask?** SmartTask although great software does have some downsides. The downsides of this software are though not comparable or significant enough to be worth not using this Software. Firstly, I dislike the fact that all reminders are sent out to users on a SmartTask-defined template. I would love the ability to have access to the fluid data that you input with each task to then create your own HTML notification template in which you can display this data in whatever way you would like to. This I find to be restricted as I would love for notifications to be able to show different data for different tasks as sometimes in my usage a one fit all does not apply. Secondly, this is not so much an issue but more of a personal preference for my own applicability, but when creating a task that reoccurs, it does not automatically reoccur after creation. For the task to be re-created in the future based on a reoccurrence variable, it must be marked as completed first. This means that we cannot plan a year ahead and always can only be 1 step ahead. If we were to create a task 1 year in the future it then would be 2 separate tasks. I have not communicated this dislike with the SmartTask support team yet, but I feel based on their previous actions that this may be solved by the time this review is live. The last dislike I have that has also not been communicated is inside different project views. The maximum zoom-out for viewing tasks is by month. I would love to see a yearly view so i am able to see exactly when things need to be completed in the years ahead. **What problems is SmartTask solving and how is that benefiting you?** We as an organization are using SmartTask to manage properties and tasks that are required to take place within those properties. We use SmartTask to keep track as well as remind us of things relating to the property and when they are due. SmartTask's versatility in doing multiple things has been great for us to manage countless different properties with varying levels of tasks required for each, ### 8. Best software to track projects **Rating:** 5.0/5.0 stars **Reviewed by:** Shafeek B. | Director , Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about SmartTask?** Smarttask was very useful for us as we handle multiple short-duration projects with a lot of tasks assigned to a number of staff/contractor. It ensures that we do not miss any tasks as thats critical in our field. More than anything what I was amazed was the support I received to setup and get smarttask running. The live chat is a lifesaver when you are stuck and have a doubt about how to proceed. Had sessions with Dipali who helped clear clarifications I had on some setup issues. Overall I am very pleased with smarttask and would recommend it to anyone who needs to manage projects/tasks. **What do you dislike about SmartTask?** No Issues as of now. I would recommend smart task to any one who is looking for a project/task management tool. **What problems is SmartTask solving and how is that benefiting you?** Project management, Portfolios (Handling multiple project views) , Handles checklists. Track effectively using custom fields. Track leads till they are won/lost, which helps us a lot in Marketing. ### 9. Absolutely Amazing CRM aka Project management App **Rating:** 5.0/5.0 stars **Reviewed by:** Rohin D. | Co-Founder & Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2022 **What do you like best about SmartTask?** The Best thing I like about smarttask is their features where we can integrate all our vendors, sales teams, project teams all at one place. Another good part is that we can make a cross connections between different projects. Their support is great and you can grab them for a quick call to sort your issue anytime. Recently had a chat with Dipali and she sorted out the issue in no time. Love this Saas. big time saver for busy agencies. **What do you dislike about SmartTask?** Nothin as such but would prefer for them to add more integrations down the line. But hey, Pabbly and Zapier can do the same too when connected with Smarttask. **What problems is SmartTask solving and how is that benefiting you?** It just helps to solve all our task management needs and put team together for any project discussions. ### 10. SmartTask Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about SmartTask?** A ton of features, great onboarding support from their customer service! A very intuitive tool for entrepreneurs running multiple projects and to keep all of them in check. **What do you dislike about SmartTask?** Mobile app still has some way to go compared to some of the other competitors but I use it mostly on desktop so it's not a major negative for me. **What problems is SmartTask solving and how is that benefiting you?** Helping me stay on top of projects, especially helpful for recurring tasks that we have to do for our clients. Overall helps our team become more productive and saves time (and of course costs). ## SmartTask Discussions - [How to segment the dashboard](https://www.g2.com/discussions/12423-how-to-segment-the-dashboard) - 1 comment, 1 upvote - [View SmartTask pricing details and edition comparison](https://www.g2.com/products/smarttask/reviews/smarttask-review-4847619?section=pricing&secure%5Bexpires_at%5D=2026-05-08+12%3A32%3A51+-0500&secure%5Bsession_id%5D=9ac96434-06fb-4165-8c55-1b1050a76369&secure%5Btoken%5D=4673bbb906a15e61183f8491a4ac8353d9cb099b4f428929338b1d0b1a2ce4c4&format=llm_user) ## SmartTask Features **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Planning** - Resource Definiton - Capacity - Scheduling **Tasks** - Tasks - Details - Priority **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Announcements **Onboarding Setup** - Workflows - Templates - Checklists **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Kanban Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Optimization** - Performance - Forecasting - Corrections **Kanban Boards** - Kanban Cards - Drag and Drop - Visibility **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Resource Management** - Resource Definiton - Capacity - Scheduling **Planning** - Workflow - Backlog - Optimization **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity **Generative AI** - AI Text Generation - AI Text Summarization **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top SmartTask Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.7/5.0 (11,739 reviews) - [Asana](https://www.g2.com/products/asana/reviews) - 4.4/5.0 (13,044 reviews) - [Nifty](https://www.g2.com/products/nifty-technologies-inc-nifty/reviews) - 4.7/5.0 (425 reviews)