Membership Management Software

While Hivebrite is a powerful tool, some customization options could be more flexible, especially in the design and personalization of certain pages. Occasionally, the reporting features feel limited and could provide more detailed insights. These are minor points, however, and overall the platform works very well for our needs. Review collected by and hosted on G2.com.

Hivebrite helps us centralize communication and engagement with our alumni community. Before, it was difficult to manage events, track attendance, and maintain consistent contact with members. Now, we can easily publish events, send targeted email campaigns, and keep alumni informed and connected. This has improved participation, streamlined event organization, and strengthened the overall sense of community. Review collected by and hosted on G2.com.

I cannot think of any downsides at this point. Review collected by and hosted on G2.com.

Some of the newest features including the AI Navigator has reduced the time that it takes me to support by members, committees, and board by using this technology really well within Novi.

Novi made my everyday work more efficient and effective by offering things like the QuickBooks Online integration and making it possible to do edits on the website from the frontend. I spend more time now on thought work and less on administrative work. Review collected by and hosted on G2.com.

There are no data maps of the BO's and I tend to spend inordinate amount of time trying to figure out where the fields are that I need. Review collected by and hosted on G2.com.

Again the IQA's and the ability to modify the UI for our staff. The access to the API's and the data to allow us to create apps outside of iMIS. Review collected by and hosted on G2.com.

The number of features and options can feel overwhelming while learning the platform. It can be difficult to know where to focus first, but I appreciate having so many resources available to explore as our Chamber’s needs grow. Review collected by and hosted on G2.com.

GrowthZone is helping us bring membership records, dues, renewals, and website management together in one place. This reduces the need to manage information across separate spreadsheets and systems, making it easier to stay organized, track membership details, and follow up with members. As we continue setting it up, we see opportunities to save staff time and provide more consistent member service. Review collected by and hosted on G2.com.

It has been sometimes difficult when creating tickets, it is not so much about the support itself, but it is just as usual in the workforce some situations or wishes are difficult to explain by writing, I honestly support the idea that sometimes a quick meeting could be saving time for us all and avoid misunderstandings Review collected by and hosted on G2.com.

We use to spend hours on solving payment issues with our old providers: lots of issues for payment by credit card from India for example, which required for us to send bankk details and monitor the bank transfers received. We have not had one case of this since starting using RM and the Stripe integration. Review collected by and hosted on G2.com.

Some modules don't link together as well as I would like. For instance calendar admin and event admin are two different sections. Not a big deal once you understand it but it was a learning curve. Review collected by and hosted on G2.com.

I love that everything is under one umbrella now including ValPay credit card processing. Syncing to Quickbooks Online has also been a time saver. Review collected by and hosted on G2.com.

I wish I could see at a glance how many people have signed up for each event. We sometimes reach capacity and turn people away because we don't know how many are coming. I haven't discovered whether that feature is available, and my staff hasn't either. A bulletin board where I could post notes for members to review quickly would also be useful. When we moved over, we had a bunch of duplicate records to remove, which took a few days. Review collected by and hosted on G2.com.

Join It solved all of our problems for us. Review collected by and hosted on G2.com.

I do wish contact information were visible in the member directories without having to request each business card separately. The website’s backend is not very user-friendly, and navigating it can be frustrating. Wordpress would be a better experience overall. Review collected by and hosted on G2.com.

It’s been really helpful to have event registration directly connected to our membership database, since it keeps everything in one place and makes the process much smoother. Review collected by and hosted on G2.com.

The profile can be duplicated meaning that you need to search for another profile that has all the information. Review collected by and hosted on G2.com.

It is flexible to be updated by both the customer and the agent. Information and documents provided can be re-uploaded by the seller, and they can send the information via email for you to upload on their behalf. Detailed notes can be left on the profile to help understand the matter that was discussed by the previous agent. Review collected by and hosted on G2.com.

We did not love the forum option we tried a couple of years ago. It was clunky and looked dated. They may be integrating with/partnering with better options for that now. Review collected by and hosted on G2.com.

MemberPress helps me serve my members well by helping me give answers to customer questions, troubleshooting member needs, and integrating with other services, such as our POS provider. Review collected by and hosted on G2.com.

It was a little hard to integrate with Re: Members Review collected by and hosted on G2.com.

We need to quickly share information with state members and have a way for them to share resources and ask questions Review collected by and hosted on G2.com.

1) limitations to see members across chapters

2) limited capability to create one newsletter and then copying other different chapter

3) No phone support or support on weekends or Canadian holidays

4) limited CRM capabilities

5) SEO limitations Review collected by and hosted on G2.com.

It hasn't worked for us after a significant investment of time and money. Review collected by and hosted on G2.com.

They could improve the overall user interface and make it more beginner-friendly, so it feels easier to navigate and use from the start. Review collected by and hosted on G2.com.

As an association management it provides users to track expenses, process invoices, and generate financial reports. Review collected by and hosted on G2.com.

They do have a couple of things they could fix, like having more forms on the site that are directly linked to the backend system. We also need a discount option on the forms for memberships and similar items, such as a coupon code or discount code integration for when we run membership drives. Review collected by and hosted on G2.com.

Our CRM system is looking very good. We can find everything in one place, and the support is great. It’s benefiting us with reports and similar tasks. We would love to have an easier way to explain profiles and related items to members. Review collected by and hosted on G2.com.

I was also able to discover that its integration with our existing accounting software was challenging to implement. Invoicing is a procedure that includes several stages, and the customization of templates in invoices is not convenient. Review collected by and hosted on G2.com.

I spend on administrative work that ChamberMaster has greatly helped me to improve on the task of managing my chamber. The information about the members is now easily retrievable, and the process of organizing events has been made easier. Review collected by and hosted on G2.com.

We don’t recommend NeonOne for small or midsized nonprofits. As someone who has worked in customer service and sales, I’ve seen companies handle individual cases flexibly. NeonOne repeatedly cited its contract and said it couldn’t release us - which it had every right to do.

We explained that we hadn’t used the product for months, every dollar matters to our small nonprofit, and we had paid a one-time fee the previous year for a service we never used. Though that was our mistake, NeonOne had already benefited from our business. We asked to end early-even just two months early-so we could redirect the money to our programs. Each time, NeonOne said the contract didn’t allow it.

While within its rights, NeonOne left us feeling like a revenue source, not a grassroots organization it aimed to support. Small nonprofits should read the contract carefully and not expect flexibility. We've found a more human-centered CRM and payment processor and will use them going forward. Review collected by and hosted on G2.com.

We're no longer using Neon CRM, and have chosen another company to work with for our events ticketing, payment processor, and donor engagement and data. Review collected by and hosted on G2.com.

The person-account setting is fine, works great. But it does present challenges when you try to work with 3rd parties who 'integrate' with Salesforce. The person-account is something they need to understand and handle, which evidently is not common. You cannot 'create contacts' directly from an API, you have to let Salesforce create the person-account, which will automatically create the connected 'contact' object and be properly linked. This is Nimble's problem only because Nimble uses the person-accounts setting of Salesforce.

The basic Nimble license (based on a Salesforce PLATFORM license) does not include several objects that Salesforce itself might include if it were a regular Salesforce license. (Campaigns is one example). You may need to make sure you have the correct licenses for objects you will need.

When we first went live in 2017, Nimble didn't have a lot of hands-on training for those who would be administering Nimble and Salesforce. I believe this may have improved since then. I wish they had short 'how-to' videos for super-users/admins. They have great documentation, but I am the "show-me" kind of learner.

Understanding that they are not the Salesforce guru for you & their best expertise is their own product - at the beginning, not being already a Salesforce guru myself, it was painful figuring out what was Salesforce and what was Nimble. I get it now, but not so much when I started. Review collected by and hosted on G2.com.

Our complex online join needed us to tweak the Community Hub, but is working great. We reduced all physical paper needed to be submitted in order to be considered as a member. We do not let anyone join automatically w/out a human review, but the process is so much better now.

The member web interface is almost out-of-the-box. It is easy now for our members to buy products, register for events, and edit their own data online.

The annual renewal is done with payments online using the Express URL feature after the bulk renewals are run - No more mailing of renewal notices and hardly any checks have to be processed.

Easy way to manage committees, new events, and manage the relationships of people to companies and companies to companies in rosters. Review collected by and hosted on G2.com.

Hopefully most of these "sour grapes" will go away once we implement both Fonteva Payments AND Fonteva Platform 15.0.

As said "sour grapes" come mostly from having to do extra work when handling credit notes and memos over multiple SO's.

Yes, we were given a workaround, but no, one cannot use a workaround for too long as it hurts adoption. Review collected by and hosted on G2.com.

Everything eCommerce on Salesforce, of course. It also shapes and manages our Stripe Payments. Spark Admin, we are now finally digging into the more advanced features, and how they can help us be more productive with some chores and features, such as Rollup Summaries (for Lookup Relationships) Review collected by and hosted on G2.com.

I wouldn't say it's a dislike, per say, but there is a bit of a learning curve. However, there's a learning curve with any software that you're using for the first time. Review collected by and hosted on G2.com.

Easier to integrate in our Squarespace website; simpler and fewer steps for the checkout process; super simple to protect subscriber-only pages and much simpler for subscribers to login to their personal profiles and update their details. Review collected by and hosted on G2.com.

I would like to be able to import data to any table, including invoices, payments, etc. There are a few things that can be imported, but there needs to be many more. I am disappointed that I am limited to using specific merchant services. We have an alliance with a service that we had to stop using when we moved to MemberSuite. Our users sometimes have difficulty accessing and interacting with their portal accounts. Review collected by and hosted on G2.com.

Make sure you understand the capabilities and limitations Review collected by and hosted on G2.com.

Ease of member experience, accurate financials, intuitive processes for our staff. Review collected by and hosted on G2.com.