MemberLeap Reviews & Product Details

When I started using MemberLeap, I had never used software to create web content before. I was surprised at how easy it was to create and update web content. The interface is extremely intuitive and it is easy to learn the multiple functionalities of the software.

MemberLeap is also extremely responsive to help troubleshoot issues. Recently, I had to reach out to them to get a quote on how much it would cost to make a couple of edits to our web layout. They responded within a couple of days and were very clear on price.

Finally, it is very easy to embed multimedia items into content - I typically need to embed a large number of images. I can easily link to these images. Review collected by and hosted on G2.com.

The content editor can have glitches at times. I've noticed that it can add extra characters after publication and can be finicky with special characters. Additionally, it is very important to save work if you are working on the same content for a long time - I've experienced (the hard way) that you could be logged out of your account and lose all your work. Review collected by and hosted on G2.com.

The various modules available in the software package has not only enhanced our members’ experience but has also enabled our staff processes to become more efficient. The support team has always provided timely responses to inquiries and requests for tailored programming has always been completed in a timely manner. I could not be happier with our MMS services and support. Review collected by and hosted on G2.com.

We have found no shortcoming in features and functionality of the software. Review collected by and hosted on G2.com.

New look and feel is great; also mobile friendly. We use broadcast email for all association updates. We also use file storage for meeting minutes, contracts and other important documents that are to be shared with our members. The upgrade process we just completed was smooth and I've learned to make my own changes to our website. Customer service has been excellent. Review collected by and hosted on G2.com.

One possible critique is that configuration options are initially difficult to find because they are in so many places. I have become used to this and know where to find most options. Review collected by and hosted on G2.com.

The MemberLeap software is easy to use and understand and has made managing our non-profit much easier with membership rolls, dues, events, etc. I couldn't do the daily work we do without it. Review collected by and hosted on G2.com.

Sometimes it can be a bit contained in that certain parts of the program can be limited or need to be modified, but that's not necessarily unusual. I would really like the Quickbooks module to work. We tried while it was in Beta and it couldn't do what we needed. I would also like to be able to delete dropped members from the rosters. I would like to know more about the event operations. It would be nice to put directions, floor maps, mobile check-in, etc. as additions to our event planning. Review collected by and hosted on G2.com.

The ability to address a problem and have it resolved almost immediately is simply a click or two away. The team members are experts at what they do and no problem seems insurmountable. Review collected by and hosted on G2.com.

I have no issues to complain about. They are an excellent provider and their response to questions is extremely quick. Our organization does not use the service for organizing events simply because we do not hold events or meetings as other organizations might. However, our reliance on MemberLeap for member communication, database management and analytics has been instrumental in both improving our organization profile and in attracting and retaining members. Review collected by and hosted on G2.com.

Ease of use, service department is amazing (they answer all your questions and take the time to explain everything to you before you get off the phone)!!! Review collected by and hosted on G2.com.

The membership database integration could use some work... so that you could upload changes to the database from a spreadsheet instead of having to manually make changes to each entry Review collected by and hosted on G2.com.

It is difficult for Smaller organizations to maintain a website. Our smaller 60-100 group needed a website, but we also wanted the perks of the big websites, such as on-line registration for events, on-line dues payments, billing and invoicing. This website allowed us all these functions and many more. The customer service and response times are absolutely outstanding. Memberleap offers training, videos, and other assistance as needed. Organizations such as ours rely on volunteer board members, who typically do not have a great deal of time to keep track of business, membership, and fees. This program has decreased the time required and simplified the duties. Review collected by and hosted on G2.com.

While it is user friendly, some terminology is not exactly what I would use so there is a small learning curve. Review collected by and hosted on G2.com.

I like being able to edit and change our company's websites when I need to. If I have a problem or something happens, I can submit a help ticket and within a few hours, my problem is fixed. You can't find that with other big companies. Review collected by and hosted on G2.com.

I like all the services that MemberLeap provides. Review collected by and hosted on G2.com.

Support, Support, Support!!! From our awesome first contact, Lisa Vickers who TRULY goes the extra mile, to the entire support team...... they have been nothing short of amazing. This product easily automates membership management and yet adds many powerful features for those that need them. Also further, there are modules that can be activated that turns the Memberleap product into an all encompassing software package! Review collected by and hosted on G2.com.

Nothing other than our own learning curve because of moving from a very old manual system to a modern hosted MMS Review collected by and hosted on G2.com.

Having the database mgt, billing and event registration within workable one system is a huge plus. It's billing system can interface with QuickBooks. We are able to send surveys, create newsletters and blogs from MemberLeap. Customer Service has been excellent, quick to respond and they work fast to answer questions or resolve issues. Review collected by and hosted on G2.com.

Occasionally a member has trouble accessing the member side of the site/logging in, but it's usually due to member negligence, not the site. occasionally the payment link within an emailed invoice won't connect, again, not sure the 'problem' is caused by MemberLeap. Review collected by and hosted on G2.com.