Products

PureSocial allows your customers to interact with your business through SMS, WhatsApp, Messenger, Facebook, Twitter, Instagram and LinkedIn, taking advantage of the features of your Contact Center.

Genesis is a full-service background screening firm conducting thorough background checks.

Pushpay is a leading technology company that delivers digital solutions to help churches achieve their missions. Our leading ChurchStaq, ParishStaq, and Resi Media suites simplify engagement, giving, administration, and video streaming—enabling our more than 14,000 customers to increase generosity, drive participation, and build stronger relationships with their communities.

InProd is a configuration management solution specifically designed for the contact centre industry to reduce the risks and costs associated with configuration changes, within Genesys powered contact centres.

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

Tenfold NextGen CTI enables companies that use Genesys and SugarCRM to increase productivity, improve customer experience and make better business decisions with meaningful data.

TrueEngage is a single or multichannel contact widget that is fully integrated with Genesys Cloud. This solution was created to give website visitors several options when it comes to contact from the website. The solution is designed to be easily managed by business users in marketing and sales for example.

Vanco's Faith products help churches engage their members and grow generosity so they can thrive. Whether you’re just getting started with online giving, expanding your virtual ministry or need access to a full church management software, we can help! Join the 38,000+ churches that trust Vanco to build community, increase generosity, and achieve your mission

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Call Journey is a high-powered conversation analytics solution that converts contact centre conversations into actionable data. Our solution allows businesses to access call intelligence easily, and discover information that directly affects sales performance, customer experience, employee engagement and business growth.

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.

ConvergeOne, a leading IT services provider, partners with Genesys to deliver advanced customer experience solutions that integrate seamlessly with existing infrastructures. This collaboration leverages Genesys's AI-powered cloud technologies alongside ConvergeOne's expertise in cloud, collaboration, and digital infrastructure, enabling businesses to offer personalized, omnichannel customer interactions. Key Features and Functionality: - AI-Infused Cloud Platform: Utilizes Genesys's cloud sol

Genesis HR Solutions offers a complete range of solutions for companies small to mid-size to manage human resources, control costs, retain good people, cope with regulation and achieve solid growth. MyGenesisHR online portal provides industry-leading services typically available to employees and managers at major companies.

Helping small, medium, and large businesses rank higher on the organic search results.

Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.

Airtel Digital Limited, a subsidiary of Bharti Airtel, is dedicated to delivering a comprehensive suite of digital services that enhance connectivity and entertainment for users across India. By integrating advanced technology with user-centric solutions, Airtel Digital Limited offers a range of services designed to meet the diverse needs of its customers. Key Features and Functionality: - Wynk Music: A music streaming platform providing access to a vast library of songs across various genres

Combine the best of two worlds: integrate the power of PureCloud with your Freshdesk Mint environment. This omnichannel integration sets a new standard for CTI’s, empowering your team far beyond what you’re used to. Your team will be in full control of all interactions needed to optimize the cx of your customers

Genesyx specializes in delivering AI-powered solutions tailored for travel agencies, aiming to streamline operations from lead generation to post-booking upsells. By focusing on modular, AI-first tools, Genesyx enhances business processes, making them smoother, smarter, and faster. Their approach allows travel businesses to address immediate challenges in sales, quoting, and support, and then scale into a comprehensive travel tech stack. Key Features and Functionality: - AI Sales Agent: Provid