---
title: PureCloud for Service Cloud Reviews
meta_title: 'PureCloud for Service Cloud Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PureCloud for Service Cloud works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-09-22'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---


# PureCloud for Service Cloud Reviews
**Vendor:** Softphone.it  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About PureCloud for Service Cloud
The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.




## PureCloud for Service Cloud Reviews
  ### 1. simplified call center tool

**Rating:** 3.5/5.0 stars

**Reviewed by:** Lexi B. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** May 09, 2024

**What do you like best about PureCloud for Service Cloud?**

integration with zendesk makes it easy for agents/employees to engage in their schedule as well as take or make calls.

**What do you dislike about PureCloud for Service Cloud?**

limited ability to adjust in real time without surfacing to a specialist. outbound integration with zendesk.

**What problems is PureCloud for Service Cloud solving and how is that benefiting you?**

schedule hub to monitor SLAs and team productivity - streamlines WFM/WEM responsibilities and highlights issues to managers.



- [View PureCloud for Service Cloud pricing details and edition comparison](https://www.g2.com/products/purecloud-for-service-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+15%3A59%3A46+-0500&secure%5Bsession_id%5D=45e24c08-92b9-4d20-b31d-fc7520da17a6&secure%5Btoken%5D=049144f81bac0c4a2ca434f708805a9c0bba0f66cc277e10f3d9bdc74162f933&format=llm_user)

## PureCloud for Service Cloud Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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