LB
Lexi B.
Mid-Market (51-1000 emp.)
"simplified call center tool"
What do you like best about PureCloud for Service Cloud?
integration with zendesk makes it easy for agents/employees to engage in their schedule as well as take or make calls. Review collected by and hosted on G2.com.
What do you dislike about PureCloud for Service Cloud?
limited ability to adjust in real time without surfacing to a specialist. outbound integration with zendesk. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
