--- title: PureCloud for Service Cloud Reviews meta\_title: 'PureCloud for Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how PureCloud for Service Cloud works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 1 scale: '5' date\_modified: '2025-12-01' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # PureCloud for Service Cloud Reviews & Product Details The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer. * * * Seller [Softphone.it](https://www.g2.com/sellers/softphone-it) Discussions [PureCloud for Service Cloud Community](https://www.g2.com/products/purecloud-for-service-cloud/discuss) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/purecloud-for-service-cloud/competitors/alternatives) ![Lexi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lexi B.") LB Lexi B. Mid-Market (51-1000 emp.) 5/9/2024 "simplified call center tool" 3.5/5 What do you like best about PureCloud for Service Cloud? integration with zendesk makes it easy for agents/employees to engage in their schedule as well as take or make calls. Review collected by and hosted on G2.com. What do you dislike about PureCloud for Service Cloud? limited ability to adjust in real time without surfacing to a specialist. outbound integration with zendesk. Review collected by and hosted on G2.com. What problems is PureCloud for Service Cloud solving and how is that benefiting you? schedule hub to monitor SLAs and team productivity - streamlines WFM/WEM responsibilities and highlights issues to managers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of PureCloud for Service Cloud for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 2 ![Qualtrics Customer Experience Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience Logo") Qualtrics Customer Experience 4.3 (751) With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. ](https://www.g2.com/products/qualtrics-customer-experience/reviews "Qualtrics Customer Experience")[ 3 ![Appian Logo](https://images.g2crowd.com/uploads/product/hd_favicon/bd72b36193132a308f5957cf548d1fd7/appian.svg "Appian Logo") Appian 4.5 (501) Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com. ](https://www.g2.com/products/appian/reviews "Appian")[ 4 ![Lightico Logo](https://images.g2crowd.com/uploads/product/hd_favicon/54566e7073be7499d2618ba1ff6cb656/lightico.svg "Lightico Logo") Lightico 4.8 (369) Lightico is a collaboration solution designed to help sell smarter and offer truly exceptional customer service. ](https://www.g2.com/products/lightico/reviews "Lightico")[ 5 ![Google Cloud Text-to-Speech Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aeae116c52945fdecd7ed16d621cb315/google-cloud-text-to-speech.png "Google Cloud Text-to-Speech Logo") Google Cloud Text-to-Speech 4.4 (220) Google Cloud Text-to-Speech is a powerful API that transforms written text into natural-sounding speech, leveraging advanced AI technologies. Designed to enhance user interactions, it enables applications and devices to communicate with users through lifelike audio responses. This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. Primary Value and Solutions: Google Cloud Text-to-Speech enhances user engagement by delivering high-quality, natural-sounding audio responses, making digital interactions more intuitive and accessible. It addresses the need for scalable and customizable speech synthesis in applications like virtual assistants, customer service bots, and content narration. By offering a wide range of voices and languages, along with the ability to create custom voices, it empowers businesses to deliver personalized and consistent auditory experiences to their users. ](https://www.g2.com/products/google-cloud-text-to-speech/reviews "Google Cloud Text-to-Speech")[ 6 ![Creovai Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6c3ee15a6dc6a8744f00d5a7fb935632/creovai.svg "Creovai Logo") Creovai 4.3 (200) An intelligent platform that listens to customer phone calls to surface insights. Enabling you to increase sales, improve customer loyalty & ensure compliance. ](https://www.g2.com/products/creovai/reviews "Creovai")[ 7 ![livepro Knowledge Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management Logo") livepro Knowledge Management 4.8 (168) livepro is passionate about improving customer service through effective knowledge management ](https://www.g2.com/products/livepro-knowledge-management/reviews "livepro Knowledge Management")[ 8 ![Tenfold Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a1624eac1c6e0782f0cede1716175995/tenfold.png "Tenfold Logo") Tenfold 4.5 (172) Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor. ](https://www.g2.com/products/tenfold/reviews "Tenfold")[ 9 ![Shelf Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cf92c02d1ebaed1bc951356f53211119/shelf-shelf.svg "Shelf Logo") Shelf 4.7 (141) Shelf is a content sharing platform designed to help distributed teams organize, declutter, and instantly find their most important resources in one place. ](https://www.g2.com/products/shelf-shelf/reviews "Shelf")[ 10 ![Brightmetrics Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b77eb758ea7af32bc571867a494ef53b/brightmetrics.svg "Brightmetrics Logo") Brightmetrics 4.9 (134) Brightmetrics is the only analytics service available for the PureCloud platform that allows you to navigate from the intrigue of high-level trends down to the details within discrete interactions. ](https://www.g2.com/products/brightmetrics/reviews "Brightmetrics") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/purecloud-for-service-cloud/pricing) ## Work at Softphone.it? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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