Products

Power Usage Effectiveness is a metric that evaluates the energy efficiency of data centers by comparing the total energy consumed by the facility to the energy used solely by the IT equipment. A lower PUE indicates higher efficiency, signifying that a greater proportion of the energy is utilized directly for computing purposes rather than for ancillary functions like cooling, lighting, or power distribution. The ideal PUE value is 1.0, representing a scenario where all energy is dedicated to IT

BlueSpice is a knowledge management software that is the optimized tool for agile knowledge sharing, documentation and collaboration. It is used for knowledge and quality management, technical and organizational manuals, support and service desks.

Connected Risk® equips you with the tools needed to benefit from both risk and disruption through our award-winning, no-code EmpoweredNEXT platform built specifically for governance, risk and compliance practitioners.

Castel Speech Analytics offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.Our intuitive post-call review capability yields clear and understandable insights into customer interactions

XBP provides communication software solutions for administrator portal, call conference, auto attendant, virtual office, etc.

Career Forge is a career management platform supporting the full scope of career services work, with workflows as unique as your programs, in one configurable system. Career Forge brings coaching, events, employer relations, experiential learning, recruiting, and outcomes reporting together in one place, with AI-powered reporting and the configurability to fit how each institution actually operates. Career Forge is built for college and university career centers, from a single central office to

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

Call Center Sales Pro (CCSP) offers a comprehensive range of services for businesses in the United States. These services include telephone answering, healthcare call centers, outsourced call centers, business process outsourcing (BPO), nurse triage, appointment setting and call center consulting. CCSP is a certified Women-Owned Business (WOSB) recognized by the U.S. Small Business Administration and is also WBENC-certified as a Women's Business Enterprise. Established in 2014, CCSP was found

Nova IT LLC is a Ukrainian IT integration company specializing in optimizing customer communication through advanced contact center solutions. With extensive experience in Contact Centers, Natural Language Understanding (NLU, and Complex Event Processing (CEP platforms, Nova IT offers a comprehensive suite of services designed to enhance customer interactions and operational efficiency. Key Features and Functionality: - Contact Center Solutions: Design, implementation, integration, development

Qarbon Technologies introduces LATTICE™, a pioneering SaaS-based orchestration platform designed to revolutionize data center management. By providing a unified OpenAPI interface, LATTICE™ seamlessly integrates diverse data center systems with customers' existing business applications, eliminating manual workflows and enhancing operational efficiency. Key Features and Functionality: - Unified API Integration: LATTICE™ offers a single, open, and secure interface that connects data center infra

Sycomp, A Technology Company, Inc., is a global IT services and logistics provider specializing in delivering comprehensive technology solutions to organizations worldwide. With over 30 years of experience, Sycomp has successfully implemented complex IT projects across more than 150 countries, assisting Fortune 500 companies and global partners in achieving seamless technological integration. Headquartered in Silicon Valley, California, the company offers a diverse range of services, including c

SatisFIND connects brands with real customers for in-depth mystery shopping feedback. SatisFIND has a community of mystery shoppers in the Philippines, India, Middle East and Europe. Mystery Shoppers are given 24 hours after the visit / call / email to submit the report online.

Technosys IT Management has been helping the companies to deliver the best call center services. Being it's our core competency, we made “Our Quality” like this, it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best customer service all the time. TECHNOSYS IT MANAGEMENT, one of the main customer service outsourcing organizations, realizes that it is so important to develop and keep up positive associations with your customers. Whether

CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.

Infortel Select, ISI's Call Accounting and Reporting application, supports collection and processing of CDR from all telecom sources (on-premise PBX and VoIP servers, Centrex and other hosted services, local and long distance carriers, conference services and wireless handsets) to facilitate consolidated reporting and analysis of an organizations entire voice network.

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.

Directly provides on-demand customer service apps.

Voximal is an IVR software solution that offers speech recognition and synthesis. Voximal works on top of Asterisk and it's VoiceXML 2.1 compliant and supports numerous features among which the voice synthesis and recognition..

Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.