---
title: Directly Reviews
meta_title: 'Directly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Directly works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2026-04-22'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Directly Reviews
**Vendor:** Directly  
**Category:** [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About Directly
Directly’s crowd platform harnesses thousands of independent experts and best-in-class AI technology to automate common customer questions and deliver world-class customer service that consumers love. Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while significantly reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.




## Directly Reviews
  ### 1. Innovative customer support framework

**Rating:** 3.0/5.0 stars

**Reviewed by:** Sourav H. | Junior Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 06, 2022

**Describe the project or task Directly helped with:**

Directly helps in providing 24x7 product/service support with a decentralized workforce that is spread across the globe.

**What do you like best about Directly?**

Directly is one of the very few companies that are friendly in terms of payouts as it is done weekly. One would get to support and interact with people from all over the world

**What do you dislike about Directly?**

The moderation can be a bit ineffective at times as there are bad players in the support ecosystem. Termination process is also something that is criticized by many

**What problems is Directly solving and how is that benefiting you?**

Directly is very helpful in handling surges in support tickets as the pool of experts is pretty high. Also, customers from different timezones are assisted without any delay


## Directly Discussions
  - [What is Directly used for?](https://www.g2.com/discussions/what-is-directly-used-for)

- [View Directly pricing details and edition comparison](https://www.g2.com/products/directly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A03%3A37+-0500&secure%5Bsession_id%5D=7a21742e-ecd6-48d9-bb4c-b019d06ecf1d&secure%5Btoken%5D=9fdf768a8106b6d75e42bee5d6e3defd2e75ecc5df28ea969cb53e02703133f9&format=llm_user)


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