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eGain Knowledge+AI Reviews & Product Details

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eGain Knowledge+AI Media

eGain Knowledge+AI Demo - Knowledge desktop
eGain’s knowledge desktop provides phone and digital channel agents the resource they need to easily resolve customer queries.
eGain Knowledge+AI Demo - Integration with contact center systems
There are out-of-the-box integrations for Salesforce, Service Now, Microsoft Dynamics and Adobe Experience Manager. The desktop also allows knowledge with AI to be embedded easily in any enterprise system.
eGain Knowledge+AI Demo - Multilingual search
Multilingual Search allows businesses to select from over 30 languages using natural language.
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eGain Knowledge+AI Reviews (3)

Reviews

eGain Knowledge+AI Reviews (3)

0.0
3 reviews
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G2 reviews are authentic and verified.
Verified User in Medical Devices
AM
Enterprise (> 1000 emp.)
"A company that is behind times and does not honor its customer commitments"
What do you like best about eGain Knowledge+AI?

They were KCS certified for knowledge management Review collected by and hosted on G2.com.

What do you dislike about eGain Knowledge+AI?

Their customer response and they promised the world to their customers and then went in different directions. They basically lied to their customers in order to gain the business then they abandoned them Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
IA
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The Best Workforce tools"
What do you like best about eGain Knowledge+AI?

The flexibility and being user friendly. Review collected by and hosted on G2.com.

What do you dislike about eGain Knowledge+AI?

i love everything about egain. there is always room for improvement but overall it is the best app to use. Review collected by and hosted on G2.com.

Verified User in Education Management
CE
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Terrible system where egain personal made mistake"
What do you like best about eGain Knowledge+AI?

Ftp like structure which made the cms seem familiar. Review collected by and hosted on G2.com.

What do you dislike about eGain Knowledge+AI?

Simple things which you would place a support ticket for were overly conplex Review collected by and hosted on G2.com.

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eGain Knowledge+AI