---
title: Castel Detect QA/QM Reviews
meta_title: 'Castel Detect QA/QM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Castel Detect QA/QM works for a business like yours.
date_modified: '2026-04-02'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Castel Detect QA/QM Reviews
**Vendor:** Castel Communications  
**Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)
## About Castel Detect QA/QM
Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.






- [View Castel Detect QA/QM pricing details and edition comparison](https://www.g2.com/products/castel-detect-qa-qm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+16%3A57%3A27+-0500&secure%5Bsession_id%5D=22788d46-ba40-4f07-94f7-a5a89aa78435&secure%5Btoken%5D=b766f82265490f7215b86f147404e37c431dc03432d9846a00d2376b956b4d2a&format=llm_user)

## Castel Detect QA/QM Features
**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Engagement**
- Feedback
- Dashboards
- Training

**Performance**
- Integrations
- Compliance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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