---
title: Infortel Select Reviews
meta_title: 'Infortel Select Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Infortel Select works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-22'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Infortel Select Reviews
**Vendor:** ISI Analytics  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Infortel Select
ISI helps enterprises turn raw unified communications call data into more accessible, usable, and valuable information. Infortel Select has been chosen by thousands of Cisco, WebEx Calling, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.




## Infortel Select Reviews
  ### 1. E911/Call Accounting + much more

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2021

**What do you like best about Infortel Select?**

In full transparency, we've been using ISI (Infortel) simply for our E911 call accounting, to make sure we comply with our emergency services requirements to notify a group of any emergency calls placed and the location of the call. I have seen the features and reports available once we transition to the cloud.

**What do you dislike about Infortel Select?**

I'm delighted with the application as it stands, but that's because I'm only using it to comply with e911 requirements. I am looking forward to a more robust call history archive, trunk traffic analysis, reports into employee productivity, remote location management to solve for the e911 issue for remote agents, cradle-to-grave call tracking, and abuse and misuse detection, among other features.

**What problems is Infortel Select solving and how is that benefiting you?**

So far, we are solving for 911 legal requirements; however, future use will involve utilizing these reports for p1/p2 troubleshooting, employee behavior and coaching review, and quality checks regarding how our pbx is performing.


## Infortel Select Discussions
  - [What is Infortel Select used for?](https://www.g2.com/discussions/what-is-infortel-select-used-for)

- [View Infortel Select pricing details and edition comparison](https://www.g2.com/products/infortel-select/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+09%3A32%3A02+-0500&secure%5Bsession_id%5D=b1082dc9-af50-4d14-8f22-44f30ef11df1&secure%5Btoken%5D=27dcd38e8225b529342cfe7e6b100ce22d48b0cce2c21c0c45aa133dae12c49b&format=llm_user)

## Infortel Select Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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