Products

Enterprise Mobility. Today.

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

Powered by gamifcation & AI, Kaizo transforms performance management for customer support teams. We empower teams to boost productivity and improve service quality.

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

AloTech is a web-based, pay-as-you-go solution running on Google Powered Cloud Call Center.

NovelVox CTI connector integrates your telephony system with the 3rd party application. The CTI controls are embedded within the CRM or ticketing application and further it can be integrated with other open API applications. CTI connector enables agents to offer quicker resolution with customer information displayed on screen even before answering the call. NovelVox CTI connector for Cisco, Avaya, Genesys and Mitel save agents from switching screen by fetching data directly from the core ap

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us. In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more. In addition to phone service

EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

A quality call monitoring solution to help you understand trends and data and improve your customer service!

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

Build a business that keeps you in the loop with customers and colleagues.

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.