# Customer Radar Reviews **Vendor:** Customer Radar **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About Customer Radar Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new demand for their services, engage staff and drive profitability outcomes for the business. The software is super easy to use and integrates into ezyVet and Henry Schein's EXACT platform in less than 2 minutes. There's a free 30-day trial for all new customers and a complete support network in place to make sure everyone gets real measurement returns from their investment. ## Customer Radar Reviews ### 1. Let me quickly respond to any complaints **Rating:** 4.0/5.0 stars **Reviewed by:** Vania A. | Chief Information Officer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Customer Radar?** Customer Radar has been useful when it comes to the handling of online reviews for our veterinary practice. Clients can leave feedback via different means, such as SMS and scanning of QR code, which makes it easy for them. **What do you dislike about Customer Radar?** I am not able to look into the minute details of comments that were made such as ancestors or look at trends over several periods of time. Specific feedback would help me ask questions to get to the ‘why’ and adjust my classroom management style appropriately. **What problems is Customer Radar solving and how is that benefiting you?** Customer Radar has eased the way through which the clients’ feedback is collected and addressed. It has assisted us to enhance our efficiency in fixture delivery and also to fix the grievances customers may have leading to an enhanced online image. ### 2. Useful for our vetting service **Rating:** 4.0/5.0 stars **Reviewed by:** BURGOS EDUARDO S. | Marketing Manager, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Customer Radar?** To set up feedback channels and to address consumer reviews on various forums does not take more than a few minutes. The NPS score aggregates customer perceptions into an easily digestible summary; the score dashboard. **What do you dislike about Customer Radar?** I think they are probably designed for these industries exclusively. It is not easy to modify the feedback requests and the reports generated for other types of business ventures. **What problems is Customer Radar solving and how is that benefiting you?** Customer Radar has dramatically changed the process of receiving and analyzing the information concerning the customers. It is very convenient to have all in one place, and the real-time data helps to address any issues which may arise. ### 3. Enhancing Customer Experience with Customer Radar **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia G. | Team Leader - Customer Service Email Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Customer Radar?** Getting feedback instantly is amazing! We can fix problems right away instead of weeks later. This has made our customers so much happier. Aside from that, we can customize our surveys to fit our business and customers. **What do you dislike about Customer Radar?** It would be great if there were more pre-built survey templates. **What problems is Customer Radar solving and how is that benefiting you?** Our customer place their orders through our webiste and we send them surverys to shows us what customers like and don’t like, so we can make their experience better. ### 4. All in one place! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley A. | Customer Relations , Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Customer Radar?** I love that all of the social media accounts are right there in front of me to respond to. Helps with tabs and browser data is decreased **What do you dislike about Customer Radar?** I think the mobile friendliness could be improved as well as the site itself. Sometimes takes a while to load **What problems is Customer Radar solving and how is that benefiting you?** I can respond instantly to any compliment, question or review/ concern a customer writes ## Customer Radar Discussions - [What is Customer Radar used for?](https://www.g2.com/discussions/what-is-customer-radar-used-for) - 1 comment - [View Customer Radar pricing details and edition comparison](https://www.g2.com/products/customer-radar/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A25%3A17+-0500&secure%5Bsession_id%5D=eff479bf-cdf0-46db-b9fc-b025b45501ce&secure%5Btoken%5D=789154bad6cadae9b6e557761ba1d9f2096cc5c11a8ec02527597b0cd49bf579&format=llm_user) ## Customer Radar Features **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Customer Radar Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - 4.4/5.0 (395 reviews)