# What’s the Top-Rated Conversation Intelligence Software?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I want to start a discussion around the highest-rated conversation intelligence platforms that help businesses turn sales calls and customer meetings into actionable insights. These solutions are playing a growing role in improving coaching, pipeline visibility, and customer experience. Here are some of the top-rated tools from G2’s <a class="a a--md" elv="true" href="https://www.g2.com/categories/conversation-intelligence">Conversation Intelligence category</a>:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/gong/reviews"><strong>Gong</strong></a><strong>:</strong> Gong is widely recognized for its powerful AI-driven conversation analysis, capturing sales calls and identifying deal risks, trends, and coaching moments. Its real-time insights help sales leaders proactively manage pipelines and improve close rates.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews"><strong>Salesforce Sales Cloud</strong></a><strong>:</strong> Salesforce Sales Cloud integrates conversation intelligence directly into CRM workflows, combining call recordings, transcripts, and AI-powered insights with full pipeline management to deliver end-to-end sales visibility.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fathom-video/reviews"><strong>Fathom</strong></a><strong>:</strong> Fathom automates meeting notes and highlights in real-time during video calls. Its focus on capturing key moments and summarizing discussions makes it especially useful for teams running frequent customer or internal meetings.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hubspot-sales-hub/reviews"><strong>HubSpot Sales Hub</strong></a><strong>:</strong> HubSpot Sales Hub includes conversation intelligence that records and transcribes calls while surfacing valuable keywords and trends. Managers use its insights for ongoing coaching and to strengthen deal follow-ups.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/fireflies-ai/reviews"><strong>Fireflies.ai</strong></a><strong>:</strong> Fireflies.ai offers AI-powered meeting transcription, search, and automatic tagging. It integrates with major conferencing platforms, helping teams capture key discussion points and improve follow-up accuracy without manual note-taking.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’ve used any of these platforms, I’d love to hear which ones provided the most valuable insights for coaching, sales optimization, or customer success.</p>

##### Post Metadata
- Posted at: 10 months ago
- Net upvotes: 2


## Comments
### Comment 1

&lt;p&gt;If you&#39;re exploring more conversation intelligence software, you can browse additional options here: &lt;a href=&quot;https://www.g2.com/categories/conversation-intelligence&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;https://www.g2.com/categories/conversation-intelligence&lt;/a&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 10 months ago





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4