Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

the best feature of Vonage Contact Center it is semless intrigration with sales force. it is cloud based, flexiblenad scalable. Review collected by and hosted on G2.com.

one downside of vonage contact centeri is that its setup can be complax for smaller business without didcate it support. Review collected by and hosted on G2.com.

Firstly, I'd love to say that implementation is easy as hell! And is super friendly. Any doubt we had, the customer support was there and had our bags. However, we didn't have many doubts since is pretty easy to use. For the moment we were using it (almost every day) was a great experience, and while I don't like to compare with other software, this one is the best! With all the feature it has, is simply top-notch. Review collected by and hosted on G2.com.

While there were a few things, I didn't understand, everything was solved with the excelent customer support. So yes, I have nothing bad to say about Vonage. Y'all rock. Review collected by and hosted on G2.com.

I love how easy this platform is to use. You can customize the order in which calls are taken, which keeps everything running smoothly. Plus, being able to choose who gets the calls is a fantastic feature. It is perfect for teams who want to improve their communication and call handling. Review collected by and hosted on G2.com.

They should improve the noise cancelling, also add more features such as live chat. Review collected by and hosted on G2.com.

Working with Vonage has been truly a delight! Their implementation is very structured, straight forward, has a LOTTTTTTTTTTTT of integrations and is very easy to use. I have used it a lot in the past andd I think it's one of the easiest softwares I have ever worked with due to their customer support and their user friendly format. I used it a lot. Specially with Zendesk. Review collected by and hosted on G2.com.

I have not had any issues with Vonage as of yet sooo no complaints so far! Review collected by and hosted on G2.com.

I like the fact that I can receive inbound calls, the dialer is very functional, and Krispy has a clear sound. It has a very easy implementation in regards to connecting with CRM and clicking to dial. I use this dialer daily for all my inbound and outbound dialing. I don't deal with the Customer Side side so I am not sure about this part, but haven't heard any complaints about there service Review collected by and hosted on G2.com.

I used to love sending text messages on Vonage, now this is not a feature which is kind of a bummer. Overall it is a great dialing system Review collected by and hosted on G2.com.

Vonage is a simple solution but it can provide to your company great value, the customer support is excelent, one of the deparments at my work use it in their daily basics, the tool is easy to implement and integrate and is very user friendly and has a lot of cool features. Review collected by and hosted on G2.com.

The thing that i dislike the most is that the interface looks just like microsoft teams. Review collected by and hosted on G2.com.

I was impressed by how Vonage made processes and customer support so easy for my clients. It was one of the easiest systems to implement and we enjoyed learning about their features. Like how it's a LOT in one, like a virtual phone. Review collected by and hosted on G2.com.

Some might say their price isn't the best out there, but when you compare, you'll want to stay with Vonage. Review collected by and hosted on G2.com.

The patience to help the customer with utmost care. Review collected by and hosted on G2.com.

The wait time for a customer is a bit too long specially when the customer care is meant to be there for customer immediately when required. Review collected by and hosted on G2.com.

Due to my position in my work, I've learned and specialized in a lot of systems to provide and recommend to clients -- Vonage was a HIT! I was impressed by how easy it was to use and implement.

I love a system (or software) that lets me customize it and make it work to adhere to a client's needs and wants. Once integrated, they use it every day. Review collected by and hosted on G2.com.

Nothing so far! Also haven't heard negative feedback. We've communicated with their support for implementation purposes. Review collected by and hosted on G2.com.

When you're part of a very focused customer-experience brand, you want to find the best of the best to be able to provide that for the customers. It's easy with Vonage! We loved how easy it was to implement, super straight forward and broad options/features. The set up and integration time was shorter than the usual systems. Review collected by and hosted on G2.com.

No complaints so far, haven't contacted their support team as I've been able to find the answers on my own! Review collected by and hosted on G2.com.