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# Talkdesk vs Vonage Contact Center (formerly NewVoiceMedia) Comparison - What are their main differences?

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TalkdeskVonage Contact Center...[+ Add Product](#)

Pricing

**Talkdesk**

**$85.00** Per User Per Month · Digital Essentials

**$105.00** Per User Per Month · Voice Essentials

**$165.00** Per User Per Month · Elite

**$225.00** Per User Per Month · Industry Experience Clouds

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**Vonage Contact Center (formerly NewVoiceMedia)**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Talkdesk**
$$$$$

**Vonage Contact Center (formerly NewVoiceMedia)**
$$$$$

Average Discount

**Talkdesk**
13%

**Vonage Contact Center (formerly NewVoiceMedia)**
13%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Talkdesk** 6 months
Based on 100 responses

**Vonage Contact Center (formerly NewVoiceMedia)**6 months
Based on 100 responses

Return on Investment

**Talkdesk** 6 months
Based on 100 responses

**Vonage Contact Center (formerly NewVoiceMedia)**6 months
Based on 100 responses

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

 ![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")

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**Pros & Cons**
from reviews

**Talkdesk**

Ease of Use (188)

Efficiency (113)

Call Issues (66)

Technical Issues (42)

**Vonage Contact Center (formerly NewVoiceMedia)**

Ease of Use (21)

Customer Support (18)

Call Issues (6)

Customization Difficulty (5)

Integrations

**Talkdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image")

iOS

](https://www.g2.com/products/apple-ios/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-logic-apps.jpg "Product Avatar Image")

Azure Logic Apps

](https://www.g2.com/products/azure-logic-apps/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bc4073574772844b7557822c89c51289/contactually-by-compass.PNG "Product Avatar Image")

Contactually by Compass

](https://www.g2.com/products/contactually-by-compass/reviews)[
View all
](https://www.g2.com/products/talkdesk/integrations)

**Vonage Contact Center (formerly NewVoiceMedia)**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_765026dceda3e1f4dbd6949952e46325/ezlynx-ezlynx.png "Product Avatar Image")

EZLynx

](https://www.g2.com/products/ezlynx-ezlynx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")

Salesforce Sales Cloud

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[
View all
](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/integrations)

Screenshots

**Talkdesk**
 ![Talkdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1966947/Retail-experience.png)

**Vonage Contact Center (formerly NewVoiceMedia)**
 ![Vonage Contact Center (formerly NewVoiceMedia) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/138133/Screen-Shot-2020-06-04-at-3.30.41-PM.png)

**Ratings**
from reviews

Meets Requirements

**Talkdesk**

**8.9** /10

Based on 2,112 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**8.6** /10

Based on 83 responses

Ease of Use

**Talkdesk**

**9.1** /10

Based on 2,122 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**8.4** /10

Based on 85 responses

Ease of Setup

**Talkdesk**

**8.8** /10

Based on 1,137 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**8.4** /10

Based on 63 responses

Ease of Admin

**Talkdesk**

**8.9** /10

Based on 966 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**7.7** /10

Based on 37 responses

Quality of Support

**Talkdesk**

**8.8** /10

Based on 1,881 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**8.6** /10

Based on 76 responses

Has the product been a good partner in doing business?

**Talkdesk**

**8.9** /10

Based on 948 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**8.8** /10

Based on 36 responses

Product Direction (% positive)

**Talkdesk**

**8.7** /10

Based on 2,005 responses

**Vonage Contact Center (formerly NewVoiceMedia)**

**7.9** /10

Based on 83 responses

**Features**
ratings from reviews

Auto Dialer

**8.7** /10

Based on 405 responses

**8.5** /10

Based on 16 responses

Contact Center

**8.7** /10

Based on 1,279 responses

**8.7** /10

Based on 39 responses

Contact Center Workforce

**9.0** /10

Based on 295 responses

**9.0** /10

Based on 13 responses

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Call Center Infrastructure (CCI)

**8.7** /10

Based on 247 responses

**8.5** /10

Based on 7 responses

AI Customer Support Agents

**7.9** /10

Based on 66 responses

Not enough data

Contact Center Knowledge Base

**9.1** /10

Based on 217 responses

Not enough data

Conversation Intelligence

**9.6** /10

Based on 32 responses

Not enough data

SMS Marketing

Not enough data

**9.1** /10

Based on 6 responses

Customer Communications Management

Not enough data

**8.9** /10

Based on 18 responses

Contact Center Quality Assurance

**9.0** /10

Based on 445 responses

Not enough data

ServiceNow Store Apps

**9.6** /10

Based on 73 responses

Not enough data

Customer Service Automation

**8.1** /10

Based on 75 responses

Not enough data

Speech Analytics

**8.6** /10

Based on 17 responses

Not enough data

Outbound Call Tracking

Not enough data

**8.5** /10

Based on 41 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
19.9%

Mid-Market(51-1000 emp.)
60.2%

Enterprise(\> 1000 emp.)
19.9%

Small-Business(50 or fewer emp.)
19.9%

Mid-Market(51-1000 emp.)
60.2%

Enterprise(\> 1000 emp.)
19.9%

Small-Business(50 or fewer emp.)
27.0%

Mid-Market(51-1000 emp.)
52.0%

Enterprise(\> 1000 emp.)
21.0%

Small-Business(50 or fewer emp.)
27.0%

Mid-Market(51-1000 emp.)
52.0%

Enterprise(\> 1000 emp.)
21.0%

**Reviewers' Industry**

[![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](https://www.g2.com/products/talkdesk/reviews)
Talkdesk

Consumer Services
10.9%

Computer Software
8.1%

Information Technology and Services
6.4%

Telecommunications
5.6%

Education Management
5.2%

Other
63.8%

[![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)
Vonage Contact Center (formerly NewVoiceMedia)

Information Technology and Services
14.0%

Computer Software
12.0%

Staffing and Recruiting
10.0%

Marketing and Advertising
8.0%

Outsourcing/Offshoring
6.0%

Other
50.0%

Alternatives

**Talkdesk Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall")

[
JustCall
](/products/saas-labs-justcall/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

**Vonage Contact Center (formerly NewVoiceMedia) Alternatives**

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect")

[
Connect
](/products/amazon-connect/reviews)

## Talkdesk vs Vonage Contact Center... FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Vonage Contact Center... vs Talkdesk?

Talkdesk stands out from Vonage Contact Center... with higher reviewer ratings, a larger review base, and stronger scores for both setup and support.

| | [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.2/5 (104 reviews) | 4.4/5 (2586 reviews) |
| Largest Segment | Mid-Market | Small-Business |
| Ease of Setup score | 8.4 | 8.8 |
| Quality of Support score | 8.6 | 8.8 |
| Top Reviewer-Cited Strength | Ease of Use (21 all-time mentions) | — |

### How do the pricing models of Vonage Contact Center... and Talkdesk compare?

Talkdesk is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost structure.

- **Vonage Contact Center...:** In recent reviews, several reviewers mention that pricing can be off-putting or steep, especially for smaller teams, though some still find it cost-effective compared to alternatives.
- **Talkdesk:** Reviewers highlight competitive AI pricing and note that while advanced features may require higher-tier plans, overall satisfaction with value is higher.

### What are the best alternatives to Vonage Contact Center... and Talkdesk?

The top 3 alternatives to Vonage Contact Center... and Talkdesk are Five9 Intelligent Cloud Contact Center Platform, JustCall, and Genesys Cloud CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | 4.2/5 (104 reviews) | Mid-Market | Pricing can be off-putting for some, but considered cost-effective by others | Ease of Use (21 all-time mentions) |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | Competitive AI pricing, higher satisfaction with value | User-friendly interface and robust reporting |
| [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | — |
| [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |

### Which Contact Center features should I prioritize when comparing Vonage Contact Center... and Talkdesk?

Buyers should prioritize Reporting, Integrations, AI/Automation, Ease of Setup, and Omnichannel Support when comparing Vonage Contact Center... and Talkdesk.

- **Reporting:** Vonage Contact Center... has 9 all-time mentions for reporting, while Talkdesk is frequently praised for robust reporting tools and analytics.
- **Integrations:** Vonage Contact Center... is cited for easy integrations (17 all-time mentions), especially with Salesforce; Talkdesk is noted for CRM and Zendesk integrations in recent reviews.
- **AI/Automation:** Talkdesk offers Auto Dialer and Speech Analytics, with reviewers highlighting AI-powered features and automation; Vonage Contact Center... is praised for AI-driven call routing and insights.
- **Ease of Setup:** Vonage Contact Center... (8.4) and Talkdesk (8.8) both score highly, but Talkdesk leads slightly.
- **Omnichannel Support:** Both products are recognized for omnichannel capabilities, with Vonage Contact Center... having 6 all-time mentions for omnichannel support and Talkdesk reviewers citing unified communications across channels.

### What are the pros and cons of Vonage Contact Center... vs Talkdesk?

Vonage Contact Center...'s headline strength is ease of use and integration, while Talkdesk's is user-friendly design and robust reporting.

- **Vonage Contact Center... strengths:** Ease of Use (21 all-time mentions), Customer Support (18), Easy Setup (18), Easy Integrations (17), Features (17), CRM Integration (10), Reporting (9), Reliability (8), Salesforce Integration (8).
- **Vonage Contact Center... trade-offs:** Reviewers note pricing concerns, occasional service instability, complex setup for smaller businesses, limited customization, and less-detailed reporting.
- **Talkdesk strengths:** Reviewers highlight user-friendly interface, robust reporting and analytics, strong AI features, and efficient omnichannel support.
- **Talkdesk trade-offs:** Some reviewers mention a learning curve for advanced features, occasional bugs, and that certain advanced capabilities require higher-tier plans.

### Is Vonage Contact Center... or Talkdesk better for small businesses?

Talkdesk is the better fit for small businesses, as it is most popular in the Small-Business segment and receives strong small-business reviewer sentiment.

- **Vonage Contact Center...:** Most popular in the Mid-Market segment, with reviewers noting ease of use and integration but mentioning setup complexity and pricing as challenges for smaller businesses.
- **Talkdesk:** Most popular in the Small-Business segment, with reviewers consistently praising its user-friendly interface, easy setup, and suitability for small teams.

### Which Contact Center platform has better integrations?

Vonage Contact Center... is favored for integrations, with more reviewer-cited mentions and specific praise for Salesforce integration.

- **Vonage Contact Center...:** 17 all-time mentions for easy integrations, with frequent praise for Salesforce integration and CRM connectivity.
- **Talkdesk:** Reviewers mention integrations with CRM and Zendesk, with recent reviews highlighting ease of connecting to these platforms.

### How do Vonage Contact Center... and Talkdesk compare on customer support?

Talkdesk and Vonage Contact Center... are rated in near-parity for Quality of Support, with Talkdesk at 8.8 and Vonage Contact Center... at 8.6.

- **Vonage Contact Center...:** 18 all-time mentions for customer support, with reviewers describing responsive and helpful support, though some note slower response times during peak issues.
- **Talkdesk:** Reviewers consistently praise quick and effective support, with several citing specific positive experiences with support staff and timely resolutions.

### Which is easier to implement, Vonage Contact Center... or Talkdesk?

Talkdesk leads Vonage Contact Center... on Ease of Setup, with a 0.4-point advantage (8.8 vs 8.4), and reviewers highlight its straightforward implementation.

- **Vonage Contact Center...:** Reviewers frequently mention easy setup and implementation (18 all-time mentions), but some note complexity for smaller businesses and initial configuration challenges.
- **Talkdesk:** Reviewers consistently describe the setup as very easy, quick, and straightforward, with minimal training required and a smooth onboarding process.

### Which product has better Reporting?

Talkdesk is favored for Reporting, with reviewers highlighting robust analytics and reporting tools, while Vonage Contact Center... receives positive but less frequent mentions.

- **Vonage Contact Center...:** Reporting has 9 all-time mentions, with reviewers noting the need for more customization and detail in reports.
- **Talkdesk:** Reviewers frequently praise reporting and analytics, citing easy-to-use tools, detailed insights, and strong support for performance tracking.