# Talkdesk vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Talkdesk excels in user experience, with a higher satisfaction score reflecting its intuitive interface and ease of use. Users appreciate features like text and video communication, which enhance customer interactions and troubleshooting.
- **According to verified reviews** , Vonage Contact Center is noted for its user-friendly platform, with some users highlighting its adaptability and AI functionalities that streamline operations. However, it faces challenges in matching specific workflow needs, which can lead to configuration difficulties.
- **Users say** that Talkdesk's continuous evolution keeps it relevant, with recent updates improving its functionality. Reviewers specifically mention the helpfulness of its text and video features, making it easier to communicate complex issues with customers.
- **Reviewers mention** that while Vonage Contact Center offers solid features like call transfer capabilities and a robust filtering system for phone numbers, it lacks the same level of recent user engagement, as evidenced by the absence of recent reviews compared to Talkdesk's active user feedback.
- **G2 reviewers highlight** Talkdesk's strong support and training resources, which contribute to a smoother implementation process. Users feel well-supported during onboarding, whereas some Vonage Contact Center users have expressed a desire for more comprehensive support options.
- **According to user feedback** , both platforms provide valuable features for call management, but Talkdesk's advanced capabilities in areas like call routing and callback scheduling are particularly praised, giving it an edge in optimizing customer service workflows.



| | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,566 | 104 | 
| **Largest Market Segment** | Mid-Market (60.1% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | Free 25 Licenses Free to Start | No pricing available | 

---
## Top Pros & Cons

### Talkdesk

Pros:
- Ease of Use (310 reviews)
- Efficiency (175 reviews)

Cons:
- Call Issues (119 reviews)
- Technical Issues (78 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2081 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.1 (2091 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 8.8 (1109 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 8.9 (950 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 8.8 (1852 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (932 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 8.7 (1980 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Talkdesk

#### Entry-Level Pricing

Plan: Talkdesk Express™ | United States & Canada Small Business Exclusive

Price: Free 25 Licenses Free to Start

Description: Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.






https://www.talkdesk.com/express/

Key Features:
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. 

[Browse all 5 editions](https://www.g2.com/products/talkdesk/pricing)

#### Free Trial

No

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Artificial Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Data Extraction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Speech Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Virtual Personal Assistant (VPA)** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 405 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | 9.2 (319 reviews) | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.2 (293 reviews) | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | 8.3 (9 reviews) | Not enough data | 

#### Agent Tools

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | 9.2 (251 reviews) ✓ Verified | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | 9.1 (255 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | 9.4 (350 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | 9.1 (243 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.1 (261 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.9 (225 reviews) ✓ Verified | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (9 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.1 (8 reviews) | Not enough data | 
| **Compliance Monitoring** | 7.9 (8 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.5 (9 reviews) | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Power Dialer** | Not enough data | Not enough data | 
| **Preview Dialer** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Integrations Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Automatic Outbound Dialer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Campaign Specific Caller ID** | Not enough data | Not enough data | 
| **List Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.1/10 | 215 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Database Management ** | 9.1 (165 reviews) | Not enough data | 
| **Data Workflows** | 9.1 (158 reviews) | Not enough data | 
| **Issue Management** | 9.0 (161 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | 9.2 (160 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (156 reviews) | Not enough data | 
| **Analytics** | 9.1 (161 reviews) | Not enough data | 

#### Compliance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Policies and Controls** | 9.2 (159 reviews) | Not enough data | 
| **Data Governance** | 9.2 (155 reviews) | Not enough data | 
| **Compliance** | 9.2 (158 reviews) | Not enough data | 
| **Auditing** | 9.1 (156 reviews) | Not enough data | 

#### Customer Support

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Intelligent Search** | 9.1 (158 reviews) | Not enough data | 
| **Suggestions** | 9.0 (153 reviews) | Not enough data | 
| **Decision Trees** | 9.0 (148 reviews) | Not enough data | 

#### Data Security

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Risk Data Attributes** | 9.2 (146 reviews) | Not enough data | 
| **Data Transport** | 9.2 (147 reviews) | Not enough data | 
| **Access Management** | 9.3 (155 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (143 reviews) | Not enough data | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.1 (165 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (177 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.7 (48 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.7/10 | 19 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Call Analytics

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | 9.8 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 9.5 (7 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 
| **Link Shortening** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Scheduled Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

#### SMS Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 
| **QR Codes** | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Text-to-Win** | Not enough data | Not enough data | 
| **Mobile Coupons** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Mass Texting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Consent Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Open Rate Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Builder** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **MMS** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile Keywords** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 
| **Batch Communications** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **On-Demand Communications** | Not enough data | Not enough data | 
| **Interactive Content** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 440 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Quality Assurance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Evaluation** | 9.1 (372 reviews) | Not enough data | 
| **Calibration** | 9.0 (343 reviews) | Not enough data | 
| **Reports** | 8.9 (380 reviews) | Not enough data | 

#### Engagement

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Feedback** | 9.0 (358 reviews) | Not enough data | 
| **Dashboards** | 9.2 (381 reviews) | Not enough data | 
| **Training** | 9.0 (368 reviews) | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.0 (363 reviews) | Not enough data | 
| **Compliance** | 9.2 (363 reviews) | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 8.9 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (78 reviews) | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 1248 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 9.2 (842 reviews) ✓ Verified | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 8.6 (541 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 8.4 (534 reviews) ✓ Verified | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (525 reviews) ✓ Verified | 8.1 (22 reviews) | 
| **Email** | 8.5 (551 reviews) ✓ Verified | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.1 (181 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.9 (963 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 9.0 (987 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.0 (835 reviews) ✓ Verified | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 8.7 (575 reviews) ✓ Verified | Feature Not Available | 
| **Auto Dialer** | 8.8 (589 reviews) ✓ Verified | Feature Not Available | 
| **IVR** | 9.1 (719 reviews) ✓ Verified | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.9 (714 reviews) | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 8.9 (663 reviews) ✓ Verified | 9.0 (27 reviews) ✓ Verified | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (27 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (26 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 8.8 (918 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 9.1 (929 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.8 (1028 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 9.1 (718 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.8 (578 reviews) ✓ Verified | 8.4 (25 reviews) ✓ Verified | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.6/10 | 73 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### ServiceNow Apps

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **ServiceNow Integration** | 9.4 (43 reviews) | Not enough data | 
| **Value** | 9.4 (42 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Responses

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 
| **Augmented Analytics** | Not enough data | Not enough data | 
| **Proactive Chat** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Surveys** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Pre-Configured Bot** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Code-free Development** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **For Sales/Marketing** | Not enough data | Not enough data | 
| **Contextual Guidance** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Query Suggestions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 9.0/10 | 294 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | 9.3 (258 reviews) ✓ Verified | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | 9.1 (237 reviews) ✓ Verified | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.8 (207 reviews) ✓ Verified | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.8 (215 reviews) ✓ Verified | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | 8.8 (212 reviews) ✓ Verified | 9.1 (11 reviews) | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Time Off Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | 9.0 (235 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | 9.2 (253 reviews) ✓ Verified | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (257 reviews) ✓ Verified | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (206 reviews) ✓ Verified | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | 9.0 (212 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Quality Management** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Call Centers** | Not enough data | Not enough data | 
| **Employee Time Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Variable Workforce** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Conversational Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Messaging Channels

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.7/10 | 244 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | 8.3 (186 reviews) | 8.3 (7 reviews) | 
| **Mobile Access** | 7.9 (195 reviews) | 8.1 (7 reviews) | 
| **Queue Management** | 8.8 (217 reviews) | 8.3 (7 reviews) | 
| **Call Routing** | 9.0 (221 reviews) | 8.3 (7 reviews) | 
| **Call Back** | 9.0 (220 reviews) | 7.4 (7 reviews) | 
| **IVR** | 8.9 (210 reviews) | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | 8.8 (212 reviews) | 8.8 (7 reviews) | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (96 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | 9.1 (218 reviews) | 8.6 (7 reviews) | 
| **Performance Evaluation** | 8.9 (210 reviews) | 9.3 (7 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (20 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.2 (222 reviews) | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | 8.9 (225 reviews) | 9.0 (7 reviews) | 
| **Call Reporting** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.1/10 | 73 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Support

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Text** | 8.2 (67 reviews) | Not enough data | 
| **Speech** | 8.2 (68 reviews) | Not enough data | 
| **Knowledge Base** | 8.2 (68 reviews) | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Ticket Resolution** | 8.0 (67 reviews) | Not enough data | 
| **Customization** | 8.2 (67 reviews) | Not enough data | 
| **Intelligent Routing** | 8.2 (67 reviews) | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Learning** | 8.0 (67 reviews) | Not enough data | 
| **Language** | 8.3 (66 reviews) | Not enough data | 
| **Conversational AI** | 8.0 (65 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Communication** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 8.6/10 | 18 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 8.6 (16 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduled Recording** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Audio Capture** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Self-Service Search** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Speech-to-Text Analysis** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 
| **Contact Management** | Not enough data | Not enough data | 

#### Insights

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### 

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Meeting Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | 7.9/10 | 60 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automated Ticket Resolution** | 7.6 (32 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.6 (33 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (32 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.2 (33 reviews) | Not enough data | 
| **Multilingual Support** | 8.4 (33 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Proactive Customer Outreach** | 7.2 (31 reviews) | Not enough data | 
| **Feedback Collection** | 8.2 (31 reviews) | Not enough data | 
| **Escalation Handling** | 7.9 (33 reviews) | Not enough data | 
| **Workflow Optimization** | 8.3 (41 reviews) | Not enough data | 

#### Automation

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Interaction Automation** | 8.0 (39 reviews) | Not enough data | 
| **Feedback Collection** | 8.3 (33 reviews) | Not enough data | 
| **Document Processing** | 7.8 (31 reviews) | Not enough data | 

#### Autonomy

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Independent Decision Making** | 7.6 (30 reviews) | Not enough data | 
| **Adaptive Responses** | 8.2 (31 reviews) | Not enough data | 
| **Task Execution** | 7.9 (33 reviews) | Not enough data | 
| **Problem Solving** | 7.9 (32 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Talkdesk** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Talkdesk (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (4):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Talkdesk | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 19.7% | 27.0% | 
| **Mid-Market** | 60.1% | 52.0% | 
| **Enterprise** | 20.1% | 21.0% | 

### By Industry

#### Talkdesk

- **Consumer Services:** 10.8%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 6.4%
- **Telecommunications:** 5.7%
- **Education Management:** 5.2%
- **Financial Services:** 5.0%
- **E-Learning:** 3.9%
- **Retail:** 3.3%
- **Marketing and Advertising:** 2.7%
- **Food & Beverages:** 2.6%
- **Other:** 46.2%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Talkdesk

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
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- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (707 reviews)

---
## Top Discussions

### Talkdesk

- Title: [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) — 3 comments
  > **Top comment:** "Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:

AI-Powered Tools: Enhances interactions..."
- Title: [Do you plan to have a mobile app for this?](https://www.g2.com/discussions/do-you-plan-to-have-a-mobile-app-for-this) — 3 comments, 1 upvote
  > **Top comment:** "The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-"
- Title: [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) — 2 comments
  > **Top comment:** "it helps businesses improve customer experiences."
- Title: [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) — 2 comments, 1 upvote
  > **Top comment:** "None "
- Title: [When a call drops, what is the easiest and most effective way to find that caller and reach them?](https://www.g2.com/discussions/when-a-call-drops-what-is-the-easiest-and-most-effective-way-to-find-that-caller-and-reach-them) — 2 comments, 1 upvote
  > **Top comment:** "We can find the dropped call's details through their email or phone number."

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/talkdesk-vs-vonage-contact-center-formerly-newvoicemedia)