Link copied to clipboard # Amazon Connect vs Vonage Contact Center (formerly NewVoiceMedia) Comparison - What are their main differences? Share [ Export ](/compare/amazon-connect/vonage-contact-center-formerly-newvoicemedia/export.csv) ConnectVonage Contact Center...[+ Add Product](#) Pricing **Amazon Connect** Free Trial **Custom Quote Available** · Omnichannel Experience **Custom Quote Available** · Agent Productivity **Custom Quote Available** · Analytics, Insights and Optimization **Vonage Contact Center (formerly NewVoiceMedia)** No pricing available **Pricing Insights** from reviews Perceived Cost **Amazon Connect** $$$$$ **Vonage Contact Center (formerly NewVoiceMedia)** $$$$$ Average Discount **Amazon Connect** Not enough reviews yet **Vonage Contact Center (formerly NewVoiceMedia)** 13% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Amazon Connect** 6 months Based on 100 responses **Vonage Contact Center (formerly NewVoiceMedia)**6 months Based on 100 responses Return on Investment **Amazon Connect** 6 months Based on 100 responses **Vonage Contact Center (formerly NewVoiceMedia)**6 months Based on 100 responses ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") ![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Amazon Connect** Ease of Use (11) Efficiency (6) Complex Features (3) Complexity (3) **Vonage Contact Center (formerly NewVoiceMedia)** Ease of Use (21) Customer Support (18) Call Issues (6) Customization Difficulty (5) Integrations **Amazon Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_22dee1dc00381308ffb2d8be1a4dd302/aceyus.png "Product Avatar Image") Aceyus ](https://www.g2.com/products/aceyus/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-aurora.jpg "Product Avatar Image") Amazon Aurora ](https://www.g2.com/products/amazon-aurora/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_764bdd3b0bc81b470d93f18d12c826d2/amazon-web-services-aws-amazon-dynamodb.png "Product Avatar Image") Amazon DynamoDB ](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ View all ](https://www.g2.com/products/amazon-connect/integrations) **Vonage Contact Center (formerly NewVoiceMedia)** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_765026dceda3e1f4dbd6949952e46325/ezlynx-ezlynx.png "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/integrations) Screenshots **Amazon Connect** ![Amazon Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/136025/Amazon-Connect-Welcome-Page.png) **Vonage Contact Center (formerly NewVoiceMedia)** ![Vonage Contact Center (formerly NewVoiceMedia) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/138133/Screen-Shot-2020-06-04-at-3.30.41-PM.png) **Ratings** from reviews Meets Requirements **Amazon Connect** **9.0** /10 Based on 76 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 83 responses Ease of Use **Amazon Connect** **9.2** /10 Based on 77 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 85 responses Ease of Setup **Amazon Connect** **8.9** /10 Based on 45 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 63 responses Ease of Admin **Amazon Connect** **9.3** /10 Based on 18 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.7** /10 Based on 37 responses Quality of Support **Amazon Connect** **8.8** /10 Based on 65 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 76 responses Has the product been a good partner in doing business? **Amazon Connect** **9.1** /10 Based on 17 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.8** /10 Based on 36 responses Product Direction (% positive) **Amazon Connect** **8.3** /10 Based on 67 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.9** /10 Based on 83 responses **Features** ratings from reviews Contact Center **9.1** /10 Based on 69 responses **8.7** /10 Based on 39 responses Auto Dialer Not enough data **8.5** /10 Based on 16 responses SMS Marketing Not enough data **9.1** /10 Based on 6 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Customer Communications Management Not enough data **8.9** /10 Based on 18 responses Contact Center Workforce Not enough data **9.0** /10 Based on 13 responses Call Center Infrastructure (CCI) Not enough data **8.5** /10 Based on 7 responses Outbound Call Tracking Not enough data **8.5** /10 Based on 41 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 22.6% Mid-Market(51-1000 emp.) 47.6% Enterprise(\> 1000 emp.) 29.8% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% **Reviewers' Industry** [![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect")](https://www.g2.com/products/amazon-connect/reviews) Amazon Connect Computer Software 14.3% Information Technology and Services 13.1% Financial Services 8.3% Insurance 6.0% Accounting 4.8% Other 53.6% [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center (formerly NewVoiceMedia) Information Technology and Services 14.0% Computer Software 12.0% Staffing and Recruiting 10.0% Marketing and Advertising 8.0% Outsourcing/Offshoring 6.0% Other 50.0% Alternatives **Amazon Connect Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) **Vonage Contact Center (formerly NewVoiceMedia) Alternatives** ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ## Connect vs Vonage Contact Center... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Vonage Contact Center... vs Connect? Vonage Contact Center... and Connect differ most clearly in their reviewer-cited strengths, with Connect leading on Ease of Use and administration, while Vonage Contact Center... is noted for its integrations and support. | [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | [Connect](https://www.g2.com/products/amazon-connect/reviews) | | --- | --- | | 4.2/5 (104 reviews) | 4.4/5 (92 reviews) | | Mid-Market | Mid-Market | | 8.4 | 8.9 | | 8.6 | 8.8 | | Integrations (17 all-time mentions) | Ease of Use (11 all-time mentions) | ### How do the pricing models of Vonage Contact Center... and Connect compare? Connect is rated higher for value, with reviewers expressing greater satisfaction with its pricing model than Vonage Contact Center.... - **Vonage Contact Center...:** In recent reviews, several reviewers mention that pricing can be off-putting or steep, especially for smaller teams, though some still find it cost-effective compared to alternatives. - **Connect:** Reviewers consistently highlight Connect's flexible, pay-as-you-go pricing as a major advantage, noting strong ROI and cost savings over traditional solutions. ### What are the best alternatives to Vonage Contact Center... and Connect? The top three alternatives to Vonage Contact Center... and Connect are Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, and Talkdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | 4.2/5 (104 reviews) | Mid-Market | Pricing can be off-putting for some teams | Integrations (17 all-time mentions) | | [Connect](https://www.g2.com/products/amazon-connect/reviews) | 4.4/5 (92 reviews) | Mid-Market | Flexible, pay-as-you-go pricing is a major advantage | Ease of Use (11 all-time mentions) | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | Omnichannel capabilities and scalability | | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | Automation and AI-driven features | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | Ease of use and rapid deployment | ### Which Contact Center features should I prioritize when comparing Vonage Contact Center... and Connect? Buyers comparing Vonage Contact Center... and Connect should prioritize Reporting, Integrations, AI/Automation, Omnichannel Support, and Customization. - **Reporting:** Reporting is the most frequently mentioned feature, with 9 all-time mentions for Vonage Contact Center... and 4 for Connect. - **Integrations:** Vonage Contact Center... has 17 all-time mentions for integrations, while Connect has 4. - **AI/Automation:** Connect offers native AI integrations and speech analytics, highlighted in recent reviews; Vonage Contact Center... is noted for AI-powered insights and call routing. - **Omnichannel Support:** Vonage Contact Center... is cited for omnichannel capabilities in recent reviews; Connect is praised for multichannel support and automation. - **Customization:** Connect is frequently mentioned for its customization and flexibility (5 all-time mentions), while Vonage Contact Center... receives some feedback on limited customization options. ### What are the pros and cons of Vonage Contact Center... vs Connect? Vonage Contact Center...'s headline strength is integrations, while Connect's is ease of use and administration. - **Vonage Contact Center... strengths:** Integrations (17 all-time mentions), customer support (18), easy setup (18), CRM integration (10), reporting (9), omnichannel support, and AI-powered insights. - **Vonage Contact Center... trade-offs:** Pricing concerns, limited customization, less-detailed reporting, and occasional service instability. - **Connect strengths:** Ease of use (11 all-time mentions), efficiency (6), flexible pay-as-you-go pricing, strong customization, AI and automation features, and easy integration with AWS ecosystem. - **Connect trade-offs:** Steep learning curve, complex setup for advanced features, limited out-of-the-box reporting, and some reviewers note the need for AWS expertise for customization. ### Is Vonage Contact Center... or Connect better for small businesses? Connect is a better fit for small businesses, with reviewers highlighting its flexible pricing and ease of use. - **Vonage Contact Center...:** Largest segment is Mid-Market; reviewers note ease of use and strong support, but mention pricing as a barrier for smaller teams. - **Connect:** Largest segment is Mid-Market; reviewers from small businesses praise its pay-as-you-go pricing, rapid setup, and minimal infrastructure requirements. ### Which Contact Center platform has better integrations? Vonage Contact Center... is favored for integrations, with more reviewer-cited mentions and broader third-party tool support. - **Vonage Contact Center...:** Integrations are cited in 17 all-time reviews, with frequent mentions of Salesforce and Zendesk. - **Connect:** Integrations are cited in 4 all-time reviews, with recent mentions of Deepgram and strong AWS ecosystem compatibility. ### How do Vonage Contact Center... and Connect compare on customer support? Connect and Vonage Contact Center... are rated at near-parity for Quality of Support, with Connect at 8.8 and Vonage Contact Center... at 8.6. - **Vonage Contact Center...:** 18 all-time mentions for customer support, with reviewers highlighting responsive and helpful support, though some note slower response times during peak periods. - **Connect:** Reviewers consistently describe support as readily available and helpful, with several citing positive experiences during setup and troubleshooting. ### Which is easier to implement, Vonage Contact Center... or Connect? Connect and Vonage Contact Center... score within 0.5 points on Ease of Setup, with Connect at 8.9 and Vonage Contact Center... at 8.4, indicating both are considered easy to implement. - **Vonage Contact Center...:** 18 all-time mentions for easy setup and implementation, with reviewers noting straightforward onboarding and rapid deployment, though some mention complexity for advanced customization. - **Connect:** 5 all-time mentions for easy setup, with reviewers highlighting rapid cloud provisioning and minimal infrastructure, but some note a learning curve for advanced features. ### Which product has better Reporting? Reporting is more frequently cited as a feature in Vonage Contact Center..., but both products receive reviewer feedback on reporting capabilities. - **Vonage Contact Center...:** Reporting is mentioned in 9 all-time reviews; reviewers note real-time analytics and reporting, but some desire more customization and advanced options. - **Connect:** Reporting is mentioned in 4 all-time reviews; reviewers appreciate built-in dashboards and analytics, but several cite limitations and the need for external BI tools for advanced reporting.