--- title: Vonage Contact Center (formerly NewVoiceMedia) Reviews meta_title: 'Vonage Contact Center (formerly NewVoiceMedia) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Vonage Contact Center (formerly NewVoiceMedia) works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-11-11' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

View More Pricing Information

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User Insights

Average based on 104 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(2)
Integration information sourced from real user reviews.

Vonage Contact Center (formerly NewVoiceMedia) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vonage Contact Center (formerly NewVoiceMedia), and what problem is it built to solve?

Vonage Contact Center is a cloud contact center service within Vonage’s broader communications platform. It is intended to help enterprises make their communications more flexible, intelligent, and personal.

What company sizes and industries is Vonage Contact Center (formerly NewVoiceMedia) the best fit for?

Vonage Contact Center appears across a range of company sizes and industries, with the strongest reviewer presence among small and mid-market businesses. The industry mix is broad, with staffing and recruiting, information technology, and financial services recurring among positively rated users.
  • Company size: Small businesses and mid-market organizations, with enterprise teams represented as well.
  • Industries: Staffing and recruiting, information technology, and financial services are the clearest clusters; users also work in areas such as marketing, healthcare, and outsourcing.

How long does it take to implement Vonage Contact Center (formerly NewVoiceMedia) across a team?

Implementation most often takes one to three months, though the timeline can vary with the complexity of the setup. Reported timelines include both quicker launches and longer, more involved deployments.
Time to go live Relative frequency
1–3 months Most common
Under 1 month Also frequently reported
6–12 months Less common
Under 1 day, 3–6 months, or over 12 months Occasionally reported

What customer support options does Vonage Contact Center (formerly NewVoiceMedia) provide, and how do users find the overall support experience?

Support is available by phone, email or help desk, and FAQs or a forum, with 24/7 live-rep support. The experience is often described as knowledgeable and helpful, especially during onboarding and complex troubleshooting, though users also mention slower response times and some inconsistency in ongoing support.

What is the experience like for teams switching to Vonage Contact Center (formerly NewVoiceMedia) from another tool?

Switching to Vonage Contact Center has been driven by the need for more reliable calling, stronger CRM workflows, and better routing or reporting than prior systems provided. The transition can bring useful improvements in call tracking, cloud-based operations, and integration, although complex configurations and integration gaps may take work to resolve. Previous tools included contact-center and phone platforms such as RingCentral, Genesys, 8x8, Aircall, and Natterbox; users also moved from systems that lacked inbound calling or Salesforce reporting, or required more maintenance.

What tools and platforms does Vonage Contact Center (formerly NewVoiceMedia) integrate with, and how do these integrations help users get more value from the product?

Vonage Contact Center offers 2 listed integrations. Salesforce Sales Cloud connects contact and call activity with CRM workflows, helping agents see customer context and log interactions, while EZLynx is also listed.
  • CRM: Salesforce Sales Cloud
  • Other: EZLynx

What features or capabilities could make Vonage Contact Center (formerly NewVoiceMedia) even more useful?

A more intuitive interface and stronger reporting are the clearest opportunities to make Vonage Contact Center more useful. Users would also benefit from greater flexibility in configuring workflows and administration.
  • Simplify the interface and call-flow tools, including clearer administration and easier visual setup.
  • Expand reporting and dashboard customization so teams can build and review the views they need more easily.
  • Offer more flexibility for customizing routing, features, and workflows to fit specific team requirements.

Vonage Contact Center (formerly NewVoiceMedia) Reviews (104)

Reviews

Vonage Contact Center (formerly NewVoiceMedia) Reviews (104)

4.2
104 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Arshdev S.
AS
Arshdev S.
Area Sales/service Representative
Small-Business (50 or fewer emp.)
"."
4/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The patience to help the customer with utmost care. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

The wait time for a customer is a bit too long specially when the customer care is meant to be there for customer immediately when required. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Vonage knows what they're doing!"
4/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Due to my position in my work, I've learned and specialized in a lot of systems to provide and recommend to clients -- Vonage was a HIT! I was impressed by how easy it was to use and implement.

I love a system (or software) that lets me customize it and make it work to adhere to a client's needs and wants. Once integrated, they use it every day. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing so far! Also haven't heard negative feedback. We've communicated with their support for implementation purposes. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
"Top-notch customer service thanks to Vonage"
4.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

When you're part of a very focused customer-experience brand, you want to find the best of the best to be able to provide that for the customers. It's easy with Vonage! We loved how easy it was to implement, super straight forward and broad options/features. The set up and integration time was shorter than the usual systems. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

No complaints so far, haven't contacted their support team as I've been able to find the answers on my own! Review collected by and hosted on G2.com.

Verified User in Program Development
UP
Verified User in Program Development
Enterprise (> 1000 emp.)
"Streamlined and All-Inclusive Customer Interaction Platform"
4.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage Contact Center unified client engagement across multiple channels, which substantially increased our team’s process optimization and customer satisfaction. The real-time reporting and analytics provided invaluable insights, and the cost-effective cloud-based solution reduced our operational expenses. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Navigating the initial setup process for Vonage Contact Center poses some challenges due to its complexity, requiring time and effort to configure the system effectively. Review collected by and hosted on G2.com.

Maxcely M.
MM
Maxcely M.
Client Service Senior Lead
Small-Business (50 or fewer emp.)
"Aircalls were so easy!"
3.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

It's easy to have a virtual phone and it's an option I'll be offering to my clients in the future Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Probably the price since its a bit steep for just one phone number Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"It's okay"
0.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Ease of implementation, ease of use, and ease of integration are all there. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Its okay, nothing really special. Nothing bad though. Review collected by and hosted on G2.com.

Marianna R.
MR
Marianna R.
Senior Accountant
Mid-Market (51-1000 emp.)
"Love Vonage Contact Center"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Video chats and meetings with clients are so easy. No issues with the connection and never lags. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I have not encountered any issues with the platform. Very user friendly. Review collected by and hosted on G2.com.

Rahul K.
RK
Rahul K.
Team Member
Small-Business (50 or fewer emp.)
Originally submitted 7/8/2024
"it was great experience."
3.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

its super professional and very helpful people. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

vonage contact center must include is just great, nothing bad now Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Small-Business (50 or fewer emp.)
"I had a good experience in general and believe other could benefit from Vonage as well."
4/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Very quick responses. It felt like at every step, there could be assistance at hand. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

The pricing can be offputing but it isn't anything that would drive people away in the long run. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Review"
4.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The fact that the process of getting assistance is not complicated Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Wait times sometimes are longer than preferred Review collected by and hosted on G2.com.

Questions about Vonage Contact Center (formerly NewVoiceMedia)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
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Last activity over 4 years ago

What is Vonage VCC?

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

13%

View More Pricing Information
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Vonage Contact Center (formerly NewVoiceMedia) Features
Record Calls
Generate Location
Call Types
Personalization
Notes
Daily Summary
Automated Voicemails
Voice
Categories on G2
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