Link copied to clipboard # Five9 Intelligent Cloud Contact Center Platform vs Vonage Contact Center (formerly NewVoiceMedia) Comparison - What are their main differences? Share [ Export ](/compare/five9-intelligent-cloud-contact-center-platform/vonage-contact-center-formerly-newvoicemedia/export.csv) Five9 Intelligent Cloud...Vonage Contact Center...[+ Add Product](#) Pricing **Five9 Intelligent Cloud Contact Center Platform** No pricing available **Vonage Contact Center (formerly NewVoiceMedia)** No pricing available **Pricing Insights** from reviews Time to Implement **Five9 Intelligent Cloud Contact Center Platform** 2 monthsFaster Based on 34 responses **Vonage Contact Center (formerly NewVoiceMedia)** 3 months Based on 5 responses Return on Investment **Five9 Intelligent Cloud Contact Center Platform** 11 months2 months sooner Based on 30 responses **Vonage Contact Center (formerly NewVoiceMedia)** 13 months Based on 5 responses Perceived Cost **Five9 Intelligent Cloud Contact Center Platform** $$$$$ **Vonage Contact Center (formerly NewVoiceMedia)** $$$$$ Average Discount **Five9 Intelligent Cloud Contact Center Platform** 9% **Vonage Contact Center (formerly NewVoiceMedia)** 13%4% more ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") ![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Five9 Intelligent Cloud Contact Center Platform** [ Ease of Use (131) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1732454&qs=pros-and-cons#reviews)[ Customer Support (89) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1733510&qs=pros-and-cons#reviews)[ Call Issues (46) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1738088&qs=pros-and-cons#reviews)[ Complexity (35) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews?filters%5Bsentiment_snippet%5D=1734241&qs=pros-and-cons#reviews) **Vonage Contact Center (formerly NewVoiceMedia)** [ Ease of Use (21) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1297492&qs=pros-and-cons#reviews)[ Customer Support (18) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1296015&qs=pros-and-cons#reviews)[ Call Issues (6) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1296263&qs=pros-and-cons#reviews)[ Customization Difficulty (5) ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews?filters%5Bsentiment_snippet%5D=1297623&qs=pros-and-cons#reviews) Integrations **Five9 Intelligent Cloud Contact Center Platform** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_06b0382e20f9063935310f3125a516f4/calabrio-one.png "Product Avatar Image") Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ef8850c86703ce4400de24a1508b35b4/cresta.png "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de604235cc0cb40276c2bae18f51fdd6/crestgpt.jpg "Product Avatar Image") CrestGPT ](https://www.g2.com/products/crestgpt/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6141fd029adbced57ef60c885b258172/superior-integrated-solutions-darwin.jpg "Product Avatar Image") DARWIN ](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews)[ View all ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations) **Vonage Contact Center (formerly NewVoiceMedia)** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_765026dceda3e1f4dbd6949952e46325/ezlynx-ezlynx.png "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/integrations) Screenshots **Five9 Intelligent Cloud Contact Center Platform** ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png) **Vonage Contact Center (formerly NewVoiceMedia)** ![Vonage Contact Center (formerly NewVoiceMedia) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/138133/Screen-Shot-2020-06-04-at-3.30.41-PM.png) **Ratings** from reviews Meets Requirements **Five9 Intelligent Cloud Contact Center Platform** **8.4** /10 Based on 508 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 83 responses Ease of Use **Five9 Intelligent Cloud Contact Center Platform** **8.4** /10 Based on 518 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 85 responses Ease of Setup **Five9 Intelligent Cloud Contact Center Platform** **8.1** /10 Based on 374 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.4** /10 Based on 63 responses Ease of Admin **Five9 Intelligent Cloud Contact Center Platform** **8.1** /10 Based on 316 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.7** /10 Based on 37 responses Quality of Support **Five9 Intelligent Cloud Contact Center Platform** **8.3** /10 Based on 489 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.6** /10 Based on 76 responses Has the product been a good partner in doing business? **Five9 Intelligent Cloud Contact Center Platform** **8.6** /10 Based on 315 responses **Vonage Contact Center (formerly NewVoiceMedia)** **8.8** /10 Based on 36 responses Product Direction (% positive) **Five9 Intelligent Cloud Contact Center Platform** **7.5** /10 Based on 497 responses **Vonage Contact Center (formerly NewVoiceMedia)** **7.9** /10 Based on 83 responses **Features** ratings from reviews Auto Dialer **7.2** /10 Based on 165 responses **8.5** /10 Based on 16 responses Contact Center **8.1** /10 Based on 332 responses **8.7** /10 Based on 39 responses Contact Center Workforce **8.2** /10 Based on 61 responses **9.0** /10 Based on 13 responses Sign up or Log in to uncover more feature rated insights from real users to improve your shopping experience. Uncover for Free Call Center Infrastructure (CCI) **8.0** /10 Based on 109 responses **8.5** /10 Based on 7 responses Outbound Call Tracking **8.4** /10 Based on 12 responses **8.5** /10 Based on 41 responses SMS Marketing Not enough data **9.1** /10 Based on 6 responses Customer Communications Management Not enough data **8.9** /10 Based on 18 responses Contact Center Quality Assurance **8.1** /10 Based on 62 responses Not enough data Call Compliance **8.6** /10 Based on 73 responses Not enough data ServiceNow Store Apps **9.6** /10 Based on 8 responses Not enough data Customer Service Automation **8.0** /10 Based on 31 responses Not enough data Live Chat **7.6** /10 Based on 72 responses Not enough data Speech Analytics **5.3** /10 Based on 6 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 23.0% Mid-Market(51-1000 emp.) 57.2% Enterprise(\> 1000 emp.) 19.8% Small-Business(50 or fewer emp.) 23.0% Mid-Market(51-1000 emp.) 57.2% Enterprise(\> 1000 emp.) 19.8% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% Small-Business(50 or fewer emp.) 27.0% Mid-Market(51-1000 emp.) 52.0% Enterprise(\> 1000 emp.) 21.0% **Reviewers' Industry** [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Five9 Intelligent Cloud Contact Center Platform Consumer Services 9.1% Financial Services 8.1% Insurance 7.0% Information Technology and Services 6.2% Telecommunications 5.3% Other 64.3% [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg "Vonage Contact Center (formerly NewVoiceMedia)")](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center (formerly NewVoiceMedia) Information Technology and Services 14.0% Computer Software 12.0% Staffing and Recruiting 10.0% Marketing and Advertising 8.0% Outsourcing/Offshoring 6.0% Other 50.0% Alternatives **Five9 Intelligent Cloud Contact Center Platform Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) **Vonage Contact Center (formerly NewVoiceMedia) Alternatives** ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Amazon Connect](https://images.g2crowd.com/uploads/product/hd_favicon/1528476474/amazon-connect.svg "Amazon Connect") [ Connect ](/products/amazon-connect/reviews) ## Five9 Intelligent Cloud... vs Vonage Contact Center... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Five9 Intelligent Cloud... vs Vonage Contact Center...? Vonage Contact Center... stands out for higher reviewer satisfaction on support and requirements fit, while Five9 Intelligent Cloud... is noted for its auto dialer and speech analytics features. | | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (625 reviews) | 4.2/5 (104 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 8.1 | 8.4 | | Quality of Support score | 8.3 | 8.6 | | Top Reviewer-Cited Strength | Ease of Use (131 all-time mentions) | Ease of Use (21 all-time mentions) | ### How do the pricing models of Five9 Intelligent Cloud... and Vonage Contact Center... compare? Vonage Contact Center... is rated higher for value, with a stronger Price/Cost satisfaction score than Five9 Intelligent Cloud.... - **Five9 Intelligent Cloud...:** In recent reviews, several reviewers mention that pricing could be improved and that cost leaves some room to be desired. - **Vonage Contact Center...:** Reviewers note that while pricing can be off-putting, it is not a dealbreaker and is considered reasonable compared to alternatives. - **Switching-reason:** One reviewer switched to Five9 Intelligent Cloud... from Genesys Cloud due to pricing and ease of setup. ### What are the best alternatives to Five9 Intelligent Cloud... and Vonage Contact Center...? The top 3 alternatives to Five9 Intelligent Cloud... and Vonage Contact Center... are Genesys Cloud CX, Talkdesk, and NiCE CXone. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | Pricing could be improved | Ease of Use (131 all-time mentions) | | [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) | 4.2/5 (104 reviews) | Mid-Market | Pricing can be off-putting but reasonable | Ease of Use (21 all-time mentions) | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2586 reviews) | Small-Business | — | — | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1730 reviews) | Mid-Market | — | — | ### Which Contact Center features should I prioritize when comparing Five9 Intelligent Cloud... and Vonage Contact Center...? Buyers should prioritize Reporting, Integrations, Auto Dialer, Speech Analytics, and Ease of Setup when comparing Five9 Intelligent Cloud... and Vonage Contact Center.... - **Reporting:** Five9 Intelligent Cloud... (44 all-time mentions), Vonage Contact Center... (9 all-time mentions) - **Integrations:** Five9 Intelligent Cloud... (50 all-time mentions), Vonage Contact Center... (15 all-time mentions) - **Auto Dialer:** Five9 Intelligent Cloud... offers Auto Dialer, not present in Vonage Contact Center... - **Speech Analytics:** Five9 Intelligent Cloud... offers Speech Analytics, not present in Vonage Contact Center... - **Ease of Setup:** Five9 Intelligent Cloud... (56 all-time mentions), Vonage Contact Center... (18 all-time mentions) ### What are the pros and cons of Five9 Intelligent Cloud... vs Vonage Contact Center...? Five9 Intelligent Cloud... is most recognized for its ease of use and feature set, while Vonage Contact Center... is praised for its ease of use and customer support. - **Five9 Intelligent Cloud... strengths:** Ease of Use (131 all-time mentions), Customer Support (89), Features (78), Easy Integrations (56), Easy Setup (56), Call Management (55), Intuitive (47), Reliability (42). - **Five9 Intelligent Cloud... trade-offs:** Call Issues (46), Missing Features (41), Complexity (35). - **Vonage Contact Center... strengths:** Ease of Use (21 all-time mentions), Customer Support (18), Easy Setup (18), Easy Integrations (17), CRM Integration (10), Reporting (9), Reliability (8), Salesforce Integration (8). - **Vonage Contact Center... trade-offs:** Call Issues (6), occasional service instability, limited customization, less-detailed reporting, and confusing admin UI in recent reviews. ### Is Five9 Intelligent Cloud... or Vonage Contact Center... better for small businesses? Vonage Contact Center... is the better fit for small businesses, with higher Ease of Setup and Quality of Support scores and positive small-business reviewer sentiment. - **Five9 Intelligent Cloud...:** Largest segment is Mid-Market; reviewers note easy setup and strong support, but some mention complexity and call issues. - **Vonage Contact Center...:** Largest segment is Mid-Market; small-business reviewers highlight easy implementation, user-friendly interface, and strong support. ### Which Contact Center platform has better integrations? Five9 Intelligent Cloud... is favored for integrations, with more reviewer-cited integration mentions and unique features. - **Five9 Intelligent Cloud...:** Integrations cited in 50 all-time reviews, with recent mentions of easy CRM and system integrations. - **Vonage Contact Center...:** Integrations cited in 15 all-time reviews, with recent highlights for Salesforce and CRM integration. ### How do Five9 Intelligent Cloud... and Vonage Contact Center... compare on customer support? Vonage Contact Center... scores higher on Quality of Support, with a 0.3-point lead over Five9 Intelligent Cloud.... - **Five9 Intelligent Cloud...:** Reviewers frequently mention helpful and accommodating support, though some note the need for improvement and slower response times. - **Vonage Contact Center...:** Reviewers consistently praise customer support, describing it as top-notch, thorough, and responsive, with 18 all-time mentions. ### Which is easier to implement, Five9 Intelligent Cloud... or Vonage Contact Center...? Vonage Contact Center... has a slight advantage in Ease of Setup, scoring 8.4 versus Five9 Intelligent Cloud...'s 8.1, which is below the materiality threshold for a clear winner. - **Five9 Intelligent Cloud...:** Reviewers describe the setup as easy and intuitive, with 56 all-time mentions of easy setup and positive experiences with implementation teams. - **Vonage Contact Center...:** Reviewers highlight straightforward implementation, user-friendly onboarding, and quick setup, with 18 all-time mentions of easy setup. ### Which product has better Reporting? Five9 Intelligent Cloud... is favored for Reporting, with more reviewer-cited mentions and advanced features. - **Five9 Intelligent Cloud...:** Reporting cited in 44 all-time reviews; reviewers highlight robust, customizable reporting and analytics, though some note complexity in customization. - **Vonage Contact Center...:** Reporting cited in 9 all-time reviews; reviewers mention real-time analytics and reporting, but note limitations in customization and less-detailed reports.