Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Product Website

Seller

Vonage

Discussions

Vonage Contact Center (formerly NewVoiceMedia) Community

Product Description

Fast and easy integration between Salesforce and your contact centre for better sales, marketing and support.

Overview by

Bill Park (EMEA Digital Marketing Manager)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(3)

Verified by Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia) Media

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce

Vonage Contact Center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel

Manage and optimize performance and ROI by helping your team stay on track by providing the data they need, when they need it

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow

Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions

With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365

Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents

Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it

Official Downloads

(4)

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G2 reviews are authentic and verified.

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Verified User in Fund-Raising

Mid-Market (51-1000 emp.)

8/25/2020

"Great Service"

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Great customer service and technology roadmap. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing; the customer success team and account management are always helpful. Review collected by and hosted on G2.com.

Jeff M.

Mid-Market (51-1000 emp.)

6/2/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Manager"

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Helpful, Diligent, Detail Orientated. Attention to detail Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing to dislike. Danny is attentive and communication has been spot on. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

5/19/2020

"Works well without fuss"

4/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The platform is simple and works well without fuss. I rarely have issues with it or do our users. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

The portal used to administer users/settings is a bit clunky and unfriendly. Settings are hidden in strange places and are hard to find unless you know they are there. Review collected by and hosted on G2.com.

Verified User in Online Media

Mid-Market (51-1000 emp.)

4/29/2020

"Helpful Call Solution for Remote Sales Teams"

3.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

We had to change our Salesforce instance so the calls would not be dropped. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/21/2020

"Gives Complete Control in a high volume Call Center Environment"

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Ease of use and integration. really a good product Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

esoteric rules in product. some integration is difficult to configure Review collected by and hosted on G2.com.

Kristie W.

Business Development Manaer

Mid-Market (51-1000 emp.)

7/25/2019

"Not great for Outbound"

1.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like that you can buy local phone numbers. I like the real estate it uses within Salesforce Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

MUST use Salesforce Lightening for it to work well. In Classic there are a lot of issues. It's hard to administer, particularly with multiple countries. We had a difficult implementation. Review collected by and hosted on G2.com.

Recommendations to others considering Vonage Contact Center (formerly NewVoiceMedia):

Might be better suited for inbound routing. You must use Salesforce Lightening for it to work properly. Review collected by and hosted on G2.com.

What problems is Vonage Contact Center (formerly NewVoiceMedia) solving and how is that benefiting you?

Agents made calls more quickly. It's embedded in salesforce. It does record calls. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/31/2019

"Still very new, but configures well with our workload."

4.5/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

It's still new so a few kinks here and there, like the wording is a little bit confusing to transfer a call. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/5/2019

"Great platform, Poor customer relations."

3/5

What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The Salesforce integration is fantastic and somewhat seamless Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

unfortunately, the setup of the platform itself is difficult for a novice to achieve without one on one help which isn't offered immediately Review collected by and hosted on G2.com.