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Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(3)
Verified by Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia) Media

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Vonage Contact Center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Manage and optimize performance and ROI by helping your team stay on track by providing the data they need, when they need it
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it
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Vonage Contact Center (formerly NewVoiceMedia) Reviews (103)

Reviews

Vonage Contact Center (formerly NewVoiceMedia) Reviews (103)

4.2
103 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Fund-Raising
IF
Mid-Market (51-1000 emp.)
"Great Service"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Great customer service and technology roadmap. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing; the customer success team and account management are always helpful. Review collected by and hosted on G2.com.

Business partner of the seller or seller's competitor, not included in G2 scores.
"Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Helpful, Diligent, Detail Orientated. Attention to detail Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing to dislike. Danny is attentive and communication has been spot on. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Mid-Market (51-1000 emp.)
"Works well without fuss"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The platform is simple and works well without fuss. I rarely have issues with it or do our users. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

The portal used to administer users/settings is a bit clunky and unfriendly. Settings are hidden in strange places and are hard to find unless you know they are there. Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Mid-Market (51-1000 emp.)
"Helpful Call Solution for Remote Sales Teams"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Dialpad functionality, call metrics, call recording, ability to coach team to improve customer service. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

We had to change our Salesforce instance so the calls would not be dropped. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Mid-Market (51-1000 emp.)
"Gives Complete Control in a high volume Call Center Environment"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Ease of use and integration. really a good product Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

esoteric rules in product. some integration is difficult to configure Review collected by and hosted on G2.com.

KW
Business Development Manaer
Mid-Market (51-1000 emp.)
"Not great for Outbound"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like that you can buy local phone numbers. I like the real estate it uses within Salesforce Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

MUST use Salesforce Lightening for it to work well. In Classic there are a lot of issues. It's hard to administer, particularly with multiple countries. We had a difficult implementation. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market (51-1000 emp.)
"Still very new, but configures well with our workload."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I like that NVM is great to merge with Salesforce and it brings up their contact in Salesforce every time we get an incoming call. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

It's still new so a few kinks here and there, like the wording is a little bit confusing to transfer a call. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Mid-Market (51-1000 emp.)
"Great platform, Poor customer relations."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The Salesforce integration is fantastic and somewhat seamless Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

unfortunately, the setup of the platform itself is difficult for a novice to achieve without one on one help which isn't offered immediately Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Useful tool"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The integration with Salesforce is nice and the dashboard is useful. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

There are some integration pieces that could be better with Salesforce and the way calls are logged. Review collected by and hosted on G2.com.

SK
manager
Mid-Market (51-1000 emp.)
"nvm"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

the ability to listen and shadow live calls and barge in as needed Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

i dont like how calls drop or the widget will show an error code multiple times a day Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

Average Discount

13%

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Vonage Contact Center (formerly NewVoiceMedia) Features
Record Calls
Generate Location
Call Types
Personalization
Notes
Daily Summary
Automated Voicemails
Voice
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