Top 10 Vonage Contact Center (formerly NewVoiceMedia) Alternatives &amp; Competitors

Talkdesk

By Talkdesk

(2,479)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Talkdesk is:

Slower to reach roi

Easier to admin

More usable

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Genesys Cloud CX is:

Slower to reach roi

Easier to admin

More usable

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

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Aircall

By Aircall

(1,438)

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Aircall is:

Easier to admin

More usable

Easier to set up

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

Contact Center

Amazon Connect

By Amazon Web Services (AWS)

(68)

Product Description

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Amazon Connect is:

Slower to reach roi

Easier to admin

More usable

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

By Revenue.io

Product Description

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Revenue.io is:

Easier to admin

Better at support

More usable

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

Inbound Call Tracking

CloudTalk

By CloudTalk

(1,624)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), CloudTalk is:

Easier to admin

More usable

Easier to set up

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

Salesloft

By Salesloft

4.5/5

(4,238)

Product Description

Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Salesloft is:

Easier to admin

More usable

Better at meeting requirements

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):

Dialpad Support

By Dialpad

(544)

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Dialpad Support is:

Easier to admin

More usable

Easier to set up

Categories in common with Vonage Contact Center (formerly NewVoiceMedia):