# Top 10 Vonage Contact Center... Alternatives & Competitors (104)4.2 out of 5 Based on G2 reviews, Vonage Contact Center (formerly NewVoiceMedia) is often evaluated alongside top-rated alternatives that vary by use case, pricing, and features. Contact Center Software is used by teams seeking time saving, easy to use platforms with features like live chat, session recording, and session summary notes, according to G2 reviews. When comparing Vonage Contact Center (formerly NewVoiceMedia) with other tools, reviewers most often evaluate customer service and features as key differentiators. The best overall alternative to Vonage Contact Center (formerly NewVoiceMedia) is [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews), rated ~4.1 stars on G2 from 604+ reviewers. It is frequently praised for customer support and helpful. Other well-known alternatives to Vonage Contact Center (formerly NewVoiceMedia) are: - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) – known for efficiency and helpful (G2 star rating ~4.4) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) – highly rated for efficiency and intuitive (G2 star rating ~4.4) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) – offers efficiency and helpful (G2 star rating ~4.3) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) – best suited for teams that need efficiency and customization (G2 star rating ~4.4) Browse top options below. Based on G2 review data, Vonage Contact Center (formerly NewVoiceMedia) is most commonly used in industries like [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms). Compare user ratings by vertical to find the best fit. [Get Price](/products/vonage-contact-center-formerly-newvoicemedia/software_advice_form_fill/new) ## Top 10 Alternatives to Vonage Contact Center (formerly NewVoiceMedia) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Vonage Contact Center (formerly NewVoiceMedia) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Marketing and Advertising, and Financial Services, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By [Five9](https://www.g2.com/sellers/five9) [ 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews#reviews) Product Description Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Five9 Intelligent Cloud Contact Center Platform is: Easier to admin More usable Categories in common with Vonage Contact Center...: [ Customer Communications Management ](/categories/customer-communications-management)[ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Contact Center Workforce ](/categories/contact-center-workforce) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ](https://www.g2.com/products/talkdesk/reviews) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews#reviews) Product Description Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Talkdesk is: Slower to reach roi Easier to admin More usable Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Contact Center Workforce ](/categories/contact-center-workforce)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews) Product Description The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Genesys Cloud CX is: Slower to reach roi Easier to admin More usable Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Contact Center Workforce ](/categories/contact-center-workforce)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](https://www.g2.com/products/nice-cxone/reviews) [ NICE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews#reviews) Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), NICE CXone is: Slower to reach roi Easier to admin More usable Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Contact Center Workforce ](/categories/contact-center-workforce)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image") ](https://www.g2.com/products/amazon-connect/reviews) [ Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews) By [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ 4.4/5(92) ](https://www.g2.com/products/amazon-connect/reviews#reviews) Product Description Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Amazon Connect is: Slower to reach roi Easier to admin More usable Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Workforce ](/categories/contact-center-workforce)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") ](https://www.g2.com/products/aircall/reviews) [ Aircall ](https://www.g2.com/products/aircall/reviews) By [Aircall](https://www.g2.com/sellers/aircall) [ 4.4/5(1,640) ](https://www.g2.com/products/aircall/reviews#reviews) Product Description Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Aircall is: Easier to admin More usable Easier to set up Categories in common with Vonage Contact Center...: [ Auto Dialer ](/categories/auto-dialer)[ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci)[ Contact Center ](/categories/contact-center) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0adabb9d0436d34e35890227aa53bb01/revenue-io.jpg "Product Avatar Image") ](https://www.g2.com/products/revenue-io/reviews) [ Revenue.io ](https://www.g2.com/products/revenue-io/reviews) By [Revenue.io](https://www.g2.com/sellers/revenue-io) [ 4.7/5(579) ](https://www.g2.com/products/revenue-io/reviews#reviews) Product Description Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Revenue.io is: Easier to admin Better at support More usable Categories in common with Vonage Contact Center...: [ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") ](https://www.g2.com/products/cloudtalk/reviews) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews#reviews) Product Description CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), CloudTalk is: Easier to admin More usable Easier to set up Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Contact Center Workforce ](/categories/contact-center-workforce)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/6bf05a04df3304c320e77ab36fcfd79a/salesloft.jpg "Product Avatar Image") ](https://www.g2.com/products/salesloft/reviews) [ Salesloft ](https://www.g2.com/products/salesloft/reviews) By [Salesloft](https://www.g2.com/sellers/salesloft) [ 4.5/5(4,287) ](https://www.g2.com/products/salesloft/reviews#reviews) Product Description Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Salesloft is: Easier to admin More usable Better at meeting requirements Categories in common with Vonage Contact Center...: [ Outbound Call Tracking ](/categories/outbound-call-tracking) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-support.png "Product Avatar Image") ](https://www.g2.com/products/dialpad-support/reviews) [ Dialpad Support ](https://www.g2.com/products/dialpad-support/reviews) By [Dialpad](https://www.g2.com/sellers/dialpad) [ 4.4/5(707) ](https://www.g2.com/products/dialpad-support/reviews#reviews) Product Description Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Dialpad Support is: Easier to admin Easier to set up More usable Categories in common with Vonage Contact Center...: [ Speech Analytics ](/categories/speech-analytics)[ Auto Dialer ](/categories/auto-dialer)[ Outbound Call Tracking ](/categories/outbound-call-tracking)[ Call Center Infrastructure (CCI) ](/categories/call-center-infrastructure-cci)[ Contact Center ](/categories/contact-center) ## Vonage Contact Center (formerly NewVoiceMedia) Alternatives FAQs Generated using AI ### How does Vonage Contact Center... compare to Five9 Intelligent Cloud...? According to G2 data, [Vonage Contact Center](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) holds a slight advantage over [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) in key usability dimensions. Vonage scores 8.6 in Better at Meeting Requirements versus Five9's 8.4, and 8.8 in Easier to Do Business With compared to Five9's 8.6. It also leads by 0.4 points in Easier to Set Up (8.4 vs 8.0) and by 0.4 points in Better at Support (8.6 vs 8.2). Conversely, Five9 holds a 0.3-point lead in Easier to Admin (8.0 vs 7.7), indicating stronger administrative usability. In terms of features, Five9 offers Auto Dialer and Speech Analytics capabilities not present in Vonage. Both platforms have comparable average ratings, with Vonage at 4.2/5 from 102 reviews and Five9 at 4.1/5 from 611 reviews, reflecting similar overall user satisfaction. User sentiment highlights Vonage's strengths in ease of use (21 mentions), customer support (18 mentions), and easy setup (18 mentions). Five9 excels with 118 mentions of ease of use, 85 mentions of helpful customer support, and 56 mentions of easy setup. However, Five9 users report more frequent call issues (43 mentions) and technical problems (30 mentions) compared to Vonage. Both platforms face challenges with customization and complexity, but Five9 users note a higher volume of concerns regarding reporting and interface usability. ### What are the best alternatives to Vonage Contact Center...? The best alternatives to Vonage Contact Center include [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5 with 611 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 with 2504 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 with 1549 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 with 1730 reviews), [Connect (Amazon Connect)](https://www.g2.com/products/amazon-connect/reviews) (4.4/5 with 86 reviews), [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 with 1588 reviews), [Revenue.io](https://www.g2.com/products/revenue-io/reviews) (4.7/5 with 575 reviews), [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 with 1841 reviews), [Salesloft](https://www.g2.com/products/salesloft/reviews) (4.5/5 with 4287 reviews), and [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) (4.4/5 with 695 reviews). These alternatives consistently outperform Vonage Contact Center in ease of administration, usability, and meeting requirements according to G2 data. ### What features do alternatives offer that Vonage Contact Center... does not? Vonage Contact Center lacks native auto dialer and speech analytics features, which are available in all top alternatives such as Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, NiCE CXone, Connect (Amazon Connect), CloudTalk, and Dialpad Support. ### Which Contact Center tools do reviewers recommend instead of Vonage Contact Center...? Reviewers recommend alternatives such as [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) for its ease of use, robust CRM integrations, and advanced AI features; [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for its AI-powered automation, intuitive interface, and comprehensive omnichannel support; and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) for its unified omnichannel platform, scalability, and powerful analytics. Other highly rated tools include [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) for its AI-driven automation and workforce management, [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) for its cost-effective scalability and AWS integration, and [Revenue.io](https://www.g2.com/products/revenue-io/reviews) for its Salesforce-native sales acceleration and AI coaching. These tools are praised for improving agent productivity, offering advanced customization, and delivering superior customer experience compared to Vonage Contact Center. ### Why do users choose Five9 Intelligent Cloud... over Vonage Contact Center...? Users choose [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) over Vonage primarily for its robust feature set and scalability. Five9 offers Auto Dialer and advanced Speech Analytics, which are not available in Vonage, supporting more sophisticated outbound calling and analytics needs. Five9's platform is praised for its extensive integrations, especially with major CRMs like Salesforce, and its ability to handle large-scale contact center operations efficiently. Users highlight its intuitive interface for agents, ease of onboarding, and comprehensive reporting capabilities, which enable detailed performance tracking and operational insights. Additionally, Five9's cloud-native infrastructure supports remote work flexibility and scalability, making it suitable for growing businesses. Despite some reported technical issues and a steeper learning curve, users value Five9's dedicated customer support, AI-driven automation features, and the ability to customize workflows extensively. These factors contribute to Five9 being preferred for organizations seeking a powerful, scalable, and feature-rich contact center solution according to G2 data. ### Explore Articles [ Which payment analytics platforms are highest rated for companies recovering lost revenue from payment failures? ](https://www.g2.com/discussions/which-payment-analytics-platforms-are-highest-rated-for-companies-recovering-lost-revenue-from-payment-failures) [ What platform provides multi-language live translation for meetings? ](https://www.g2.com/discussions/what-platform-provides-multi-language-live-translation-for-meetings) [ Which financial consulting providers focus on measurable ROI rather than generic management advice? ](https://www.g2.com/discussions/which-financial-consulting-providers-focus-on-measurable-roi-rather-than-generic-management-advice) [ What is the most cost-effective client side protection platform for a mid-size retail site that needs protection against skimming without an enterprise-level budget? ](https://www.g2.com/discussions/what-is-the-most-cost-effective-client-side-protection-platform-for-a-mid-size-retail-site-that-needs-protection-against-skimming-without-an-enterprise-level-budget) [ Best tools for building personalized employee career paths ](https://www.g2.com/discussions/best-tools-for-building-personalized-employee-career-paths) [ Is a dedicated digital advertising intelligence platform worth it for a mid-market marketing team? ](https://www.g2.com/discussions/is-a-dedicated-digital-advertising-intelligence-platform-worth-it-for-a-mid-market-marketing-team%20) ### Spotlight Categories [ Marketing Automation Software ](https://www.g2.com/categories/marketing-automation) [ Demand Side Platform (DSP) ](https://www.g2.com/categories/demand-side-platform-dsp) [ Multi-Country Payroll Software ](https://www.g2.com/categories/multi-country-payroll)