Introducing G2.ai, the future of software buying.Try now

Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(3)
Verified by Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center (formerly NewVoiceMedia) Media

Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Vonage Contact Center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Salesforce
Manage and optimize performance and ROI by helping your team stay on track by providing the data they need, when they need it
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
Vonage Contact Center for ServiceNow integrates Vonage’s contact center solution with ServiceNow’s enterprise-level customer service management solutions
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for ServiceNow
With Vonage Contact Center for ServiceNow, agents keep vital customer data at their fingertips without needing to open another app
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents
Vonage Contact Center (formerly NewVoiceMedia) Demo - Vonage Contact Center for Microsoft Dynamics 365
Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it
Play Vonage Contact Center (formerly NewVoiceMedia) Video
Play Vonage Contact Center (formerly NewVoiceMedia) Video
Play Vonage Contact Center (formerly NewVoiceMedia) Video
Product Avatar Image

Have you used Vonage Contact Center (formerly NewVoiceMedia) before?

Answer a few questions to help the Vonage Contact Center (formerly NewVoiceMedia) community

Vonage Contact Center (formerly NewVoiceMedia) Reviews (103)

Reviews

Vonage Contact Center (formerly NewVoiceMedia) Reviews (103)

4.2
103 reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
"NVM"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I really liked the cadence feature and how easy the dialer was. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I didnt like how you had to build custom reports for each rep. Review collected by and hosted on G2.com.

TS
sales rep
Mid-Market (51-1000 emp.)
"nvw review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I really like new voice media because it allows for click to dial from salesforce and knows who is calling by account. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I dont like the fact that the dialer is very slow in lightening salesforce and would freeze from time to time. Review collected by and hosted on G2.com.

Trey T.
TT
Key manager
Restaurants
Enterprise (> 1000 emp.)
"Good program has kinks"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The fact that all of my contacts information is stored to one place Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Accessing information can become a tedious and daunting task. Sometimes easier to just keep actual business cards in a Rolodex. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Ok for Small and Medium Size Businesses"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The company tries meet your business needs and not just their own. NVM also tries to be proactive in involving you as a customer in product features that will actually be useful. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Customer support needs work. Tier 2 support is classic unhelpful technical team.

Reporting also needs work. Real time has decent features but UI could use work. Reporting on trends over time still needs significant improvement. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Seamless communication integration!"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

With the cost of international and domestic call, companies are spending too much to interact. The NewVoiceMedia VOIP will help you minimize these expenses and effortlessly communicate to the right person anytime. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Like traditional phone system, you need to invest with telephone unit capable to IP system. The process of NewVoiceMedia VOIP can be easily adapt once the company is already using the system. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Small-Business (50 or fewer emp.)
"Sales Master"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I do like that it makes going through the process fairly easy-however I have used things that are easier to navigate Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I dislike that sometimes it is difficult to navigate the program, making it more complicated then I feel it needs to be. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Mid-Market (51-1000 emp.)
"New Voice Media"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I enjoy the ability to set different statuses when I'm away, in a meeting, or in training. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I dislike some of the tones. Also the need to click answer when dialing out. Review collected by and hosted on G2.com.

AR
Operations Manager
Mid-Market (51-1000 emp.)
"New Voice Media for Service Review"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The reporting capabilities within salesforce Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

setting up special days in the IVR setup is difficult Review collected by and hosted on G2.com.

Simon W.
SW
Platform Technical Architect
Mid-Market (51-1000 emp.)
"One of the SFDC old guard and still performing strongly."
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

What I like about NVM is that is integrated. And we are talking proper integration. Not a faux "you can view our software within SF but it doesn't really interact with it" type of integration too. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Nothing as of yet if I am being honest. Your mileage will always vary as far as your business adopts the tool to best practice. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
"Business Development Manager"
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

hasn't had issues not working

quick and easy to use

ability to call from multiple cities Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

no custom # field

need to hang up and pick up each dial

limited city choices to call from Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

Average Discount

13%

Vonage Contact Center (formerly NewVoiceMedia) Comparisons
Product Avatar Image
Connect
Compare Now
Product Avatar Image
Talkdesk
Compare Now
Product Avatar Image
Five9 Intelligent Cloud Contact Center Platform
Compare Now
Vonage Contact Center (formerly NewVoiceMedia) Features
Record Calls
Generate Location
Call Types
Personalization
Notes
Daily Summary
Automated Voicemails
Voice
Product Avatar Image
Product Avatar Image