--- title: Vonage Contact Center (formerly NewVoiceMedia) Reviews meta_title: 'Vonage Contact Center (formerly NewVoiceMedia) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 104 reviews by the users' company size, role or industry to find out how Vonage Contact Center (formerly NewVoiceMedia) works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 104 scale: '5' date_modified: '2026-11-11' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

Vonage Contact Center (formerly NewVoiceMedia) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

View More Pricing Information

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User Insights

Average based on 104 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Vonage Contact Center (formerly NewVoiceMedia) Integrations

(2)
Integration information sourced from real user reviews.

Vonage Contact Center (formerly NewVoiceMedia) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Vonage Contact Center (formerly NewVoiceMedia), and what problem is it built to solve?

Vonage Contact Center is a cloud contact center service within Vonage’s broader communications platform. It is intended to help enterprises make their communications more flexible, intelligent, and personal.

What company sizes and industries is Vonage Contact Center (formerly NewVoiceMedia) the best fit for?

Vonage Contact Center appears across a range of company sizes and industries, with the strongest reviewer presence among small and mid-market businesses. The industry mix is broad, with staffing and recruiting, information technology, and financial services recurring among positively rated users.
  • Company size: Small businesses and mid-market organizations, with enterprise teams represented as well.
  • Industries: Staffing and recruiting, information technology, and financial services are the clearest clusters; users also work in areas such as marketing, healthcare, and outsourcing.

How long does it take to implement Vonage Contact Center (formerly NewVoiceMedia) across a team?

Implementation most often takes one to three months, though the timeline can vary with the complexity of the setup. Reported timelines include both quicker launches and longer, more involved deployments.
Time to go live Relative frequency
1–3 months Most common
Under 1 month Also frequently reported
6–12 months Less common
Under 1 day, 3–6 months, or over 12 months Occasionally reported

What customer support options does Vonage Contact Center (formerly NewVoiceMedia) provide, and how do users find the overall support experience?

Support is available by phone, email or help desk, and FAQs or a forum, with 24/7 live-rep support. The experience is often described as knowledgeable and helpful, especially during onboarding and complex troubleshooting, though users also mention slower response times and some inconsistency in ongoing support.

What is the experience like for teams switching to Vonage Contact Center (formerly NewVoiceMedia) from another tool?

Switching to Vonage Contact Center has been driven by the need for more reliable calling, stronger CRM workflows, and better routing or reporting than prior systems provided. The transition can bring useful improvements in call tracking, cloud-based operations, and integration, although complex configurations and integration gaps may take work to resolve. Previous tools included contact-center and phone platforms such as RingCentral, Genesys, 8x8, Aircall, and Natterbox; users also moved from systems that lacked inbound calling or Salesforce reporting, or required more maintenance.

What tools and platforms does Vonage Contact Center (formerly NewVoiceMedia) integrate with, and how do these integrations help users get more value from the product?

Vonage Contact Center offers 2 listed integrations. Salesforce Sales Cloud connects contact and call activity with CRM workflows, helping agents see customer context and log interactions, while EZLynx is also listed.
  • CRM: Salesforce Sales Cloud
  • Other: EZLynx

What features or capabilities could make Vonage Contact Center (formerly NewVoiceMedia) even more useful?

A more intuitive interface and stronger reporting are the clearest opportunities to make Vonage Contact Center more useful. Users would also benefit from greater flexibility in configuring workflows and administration.
  • Simplify the interface and call-flow tools, including clearer administration and easier visual setup.
  • Expand reporting and dashboard customization so teams can build and review the views they need more easily.
  • Offer more flexibility for customizing routing, features, and workflows to fit specific team requirements.

Vonage Contact Center (formerly NewVoiceMedia) Reviews (104)

Reviews

Vonage Contact Center (formerly NewVoiceMedia) Reviews (104)

4.2
104 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Erik S.
ES
Erik S.
Sr. VP, Customer Support & Data Servies
Mid-Market (51-1000 emp.)
"Awesome Professional Service Engagement!"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Easy to use and flexible UI + Great Support! Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Needs better reporting features. They only have canned reports. I don't see any way to build reporting from scratch. Maybe I am looking in the wrong place. Review collected by and hosted on G2.com.

Varun P.
VP
Varun P.
Devops Engineer
Staffing and Recruiting
Mid-Market (51-1000 emp.)
Originally submitted 2/5/2025
"Excellent International Calling Rates and High-Quality Sound & Reliability"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Excellent International Calling Rates and High-Quality Sound & Reliability, MultiFeature-Rich Service, Works great in Phone, Report Making Feature. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Although there is no issue however from past week getting issue sending text messages but i beleive the problem will be solved soon as i trust on Vonage. I have been using since decade. Review collected by and hosted on G2.com.

Gayasuddin K.
GK
Gayasuddin K.
Information Technology System Administrator
Mid-Market (51-1000 emp.)
"A game changer tool for me vonage Contact Center (formerly NewVoiceMedia)"
4.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best part is CRM integration, Easy to use and take less time implement in your organization. If you face any kind of issue they have best and expriced custommer support to help. The tool is alos user friendly. We can it frequently. It provide Real-Time Analytics & Reporting. We can route the calls accourding to the process. Vonage provide multiple features. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

What personally feel the pricing part. If vonage can reduce the cost that will be the best. Review collected by and hosted on G2.com.

Sudhanshu P.
SP
Sudhanshu P.
Management Information System Executive
Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Vonage: Reliable Communication Solutions with Powerful Features"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center stands out for it AI-driven call routing seamless CRM integration and real time analytics. Its cloud based reliability support bussines growth and tolls like call recoding sentiment analysis improve customer interactions and service quality Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Now i have any essue in Vonage i am happy this service thakyou vonage Review collected by and hosted on G2.com.

Rashmi L.
RL
Rashmi L.
Sr Recruiter
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Best software to call USA people as well as texting"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

I have been using Vonage since last month and it's great for texting and calling Internationally without any network disturbance and it is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

sometimes it works very slow plus some texting issue on few numbers rest everything is good. Review collected by and hosted on G2.com.

Yash D.
YD
Yash D.
Sr. Technical Recruiter
Mid-Market (51-1000 emp.)
"Vonage: Stremlining Communication with Powerful Cloud Solution"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I love this tools

Pricing and limited customization for certain features Review collected by and hosted on G2.com.

Luv D.
LD
Luv D.
Senior Healthcare Recruiter
Mid-Market (51-1000 emp.)
"Very Easy tool to communicate with Candidates"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Very Easy tool to communicate with Candidates, Software speed is also good with good features and never hang. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

Messaging issue now these days rest everything is good. Review collected by and hosted on G2.com.

Deepak Singh Chauhan, M.
DM
Deepak Singh Chauhan, M.
Inside Sales Specialist
Small-Business (50 or fewer emp.)
Originally submitted 2/13/2025
"Best CRM to manage your business"
5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable & offers great reporting tool for improving efficiency. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

One downside of Vonage Contact Center is complexity of setup & customization, which can be challenging for users without technical knowledge. Review collected by and hosted on G2.com.

AS
Anshika S.
Salesforce Administrator
Mid-Market (51-1000 emp.)
"Seamless Integration with Salesforce"
4.5/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

Vonage Contact Center offers a robust integration with Salesforce, making managing and tracking customer interactions easier within a unified platform. The tool's real-time call monitoring and reporting features are helpful, allowing our team to maintain high service standards. Additionally, the ease of use and straightforward implementation process meant that our team could quickly get up to speed without extensive training. The customer support is responsive and has helped resolve issues promptly, which is crucial in maintaining our operations. Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

While the Integration with Salesforce is generally strong, there are limitations in customization options. We've encountered some challenges when trying to tailor certain features to better fit our specific workflows. Review collected by and hosted on G2.com.

Shourabh S.
SS
Shourabh S.
Inside Sales Specialist
Small-Business (50 or fewer emp.)
Originally submitted 2/10/2025
"Life changing product"
4/5
What do you like best about Vonage Contact Center (formerly NewVoiceMedia)?

The best feature is I like that integration with Salesforce, or cloud-based flexibility Review collected by and hosted on G2.com.

What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?

I would say pricing or maybe third-party integration Review collected by and hosted on G2.com.

Questions about Vonage Contact Center (formerly NewVoiceMedia)? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

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Last activity over 4 years ago

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

13 months

Average Discount

13%

View More Pricing Information
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Vonage Contact Center (formerly NewVoiceMedia) Features
Record Calls
Generate Location
Call Types
Personalization
Notes
Daily Summary
Automated Voicemails
Voice
Categories on G2
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