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Compare Salesforce Commerce for B2C and Shopify 
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At a Glance
Market Segments
Mid-Market (40.5% of reviews)
Small-Business (80.2% of reviews)
Entry-Level Pricing
Contact Us Per Year
$29/ per month
Salesforce Commerce for B2C
Star Rating
(564)4.3 out of 5
Market Segments
Mid-Market (40.5% of reviews)
Entry-Level Pricing
Contact Us Per Year
Browse all 3 pricing plansShopify
Star Rating
(4,791)4.4 out of 5
Market Segments
Small-Business (80.2% of reviews)
Entry-Level Pricing
$29/ per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Shopify excels in ease of use with a score of 8.9 compared to Salesforce Commerce for B2C's 8.2. Reviewers mention that Shopify's intuitive interface and straightforward setup process make it accessible for small businesses without extensive technical knowledge.
- Reviewers mention that Shopify's entry-level price of $29 per month is significantly more attractive for small businesses compared to Salesforce Commerce for B2C, which requires potential customers to contact for pricing. This makes Shopify a more budget-friendly option for startups and smaller enterprises.
- Users on G2 highlight that Shopify has a larger market segment presence, with 80.2% of reviews coming from small businesses, while Salesforce Commerce for B2C primarily serves the mid-market segment at 40.5%. This indicates that Shopify may be better suited for smaller operations looking for tailored solutions.
- Reviewers say that Shopify's checkout process is rated at 8.8, outperforming Salesforce Commerce for B2C's 8.3. Users appreciate Shopify's streamlined checkout experience, which reportedly reduces cart abandonment rates and enhances customer satisfaction.
- G2 users report that Shopify's customer support is rated slightly higher at 8.5 compared to Salesforce Commerce for B2C's 8.2. Reviewers mention that Shopify's responsive support team is a significant advantage for users needing assistance during setup and ongoing operations.
- Users report that both platforms score equally in decoupling at 8.2, but Salesforce Commerce for B2C shines in REST APIs with a score of 8.5, compared to Shopify's 8.4. Reviewers mention that Salesforce's robust API capabilities allow for greater customization and integration with existing systems, which is a plus for larger businesses with specific needs.
Pricing
Entry-Level Pricing
Salesforce Commerce for B2C
B2C Commerce - Growth
Contact Us
Per Year
Create AI-powered consumer experiences with templates and composable storefronts, including multiple sites and price books.
- 5 sites
- 10 price books
- 1.2M On-demand Sandbox Credits
Free Trial
Salesforce Commerce for B2C
No trial information availableShopify
No trial information availableRatings
Meets Requirements
8.6
339
8.8
4,091
Ease of Use
8.2
438
8.9
4,116
Ease of Setup
7.8
265
8.8
2,407
Ease of Admin
8.1
132
8.9
2,270
Quality of Support
8.3
320
8.4
3,833
Has the product been a good partner in doing business?
8.6
130
8.8
2,227
Product Direction (% positive)
8.6
323
8.8
3,982
Features by Category
Design
8.3
28
Not enough data
8.5
28
Not enough data
8.5
27
Not enough data
8.5
28
Not enough data
Personalization
8.3
28
Not enough data
8.3
28
Not enough data
8.5
29
Not enough data
8.5
27
Not enough data
Analysis
8.4
27
Not enough data
8.7
26
Not enough data
8.3
25
Not enough data
Merchandising
9.2
22
Not enough data
9.3
22
Not enough data
9.3
22
Not enough data
8.6
22
Not enough data
8.8
22
Not enough data
Analytics
9.2
22
Not enough data
9.2
22
Not enough data
Administration
9.2
21
Not enough data
9.0
21
Not enough data
Administration
9.0
27
Not enough data
8.7
26
Not enough data
8.8
27
Not enough data
Integrations
8.8
27
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
Cart Management
8.3
28
Not enough data
8.5
27
Not enough data
8.6
26
Not enough data
8.6
27
Not enough data
Headless Commerce
8.2
98
8.2
443
8.5
101
8.4
458
8.4
98
8.3
478
8.4
103
8.3
565
8.4
101
8.5
519
Generative AI
8.1
83
7.9
217
8.0
87
7.9
217
Agentic AI - E-Commerce Platforms
8.7
19
8.1
68
8.2
19
8.2
69
8.4
19
8.1
68
8.4
19
8.0
68
8.5
19
8.1
68
8.5
19
8.1
69
Merchandising/Marketing
8.2
216
8.6
3409
8.3
162
8.6
3458
8.2
230
8.3
3384
8.0
223
8.3
3341
7.7
210
8.4
3168
8.0
209
8.4
3101
8.1
205
8.2
3076
Product Catalog
8.4
217
8.6
3350
8.2
217
8.5
3302
8.2
224
8.5
3348
8.2
197
8.4
2718
Order Process
8.3
218
8.8
3430
8.1
214
8.6
3349
8.3
211
8.6
3306
8.3
215
8.9
3387
8.2
217
8.8
3381
7.9
204
8.5
3100
8.2
206
8.6
3173
8.1
189
8.5
2789
Multi-Channel Support
8.3
202
8.5
2975
8.2
205
8.8
3198
8.3
189
8.7
3004
8.2
208
8.5
3103
8.0
194
8.3
2431
8.1
135
8.4
2486
8.2
183
8.2
2303
Platform
8.2
199
8.3
2504
8.2
215
8.4
3169
8.3
202
8.6
3023
8.4
217
8.7
3154
8.2
221
8.5
3190
8.6
210
8.9
3158
8.6
198
8.4
2476
8.5
202
8.8
3081
8.3
188
8.4
2567
8.5
184
8.5
2532
8.4
195
8.7
2890
8.5
215
8.9
3180
Payment processing - Merchant of Record
Not enough data
8.8
27
Not enough data
8.6
26
Not enough data
8.6
26
Not enough data
8.6
25
Not enough data
8.3
25
Not enough data
8.0
26
Tax management - Merchant of Record
Not enough data
8.3
24
Not enough data
8.4
24
Not enough data
8.3
24
Security and Compliance - Merchant of Record
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
8.8
24
Not enough data
8.7
24
Administration - Merchant of Record
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
25
Reporting
8.6
28
Not enough data
8.5
28
Not enough data
Omnichannel Features
8.0
27
Not enough data
8.0
27
Not enough data
8.2
26
Not enough data
8.6
27
Not enough data
8.6
27
Not enough data
8.6
28
Not enough data
8.3
27
Not enough data
Categories
Categories
Shared Categories
Salesforce Commerce for B2C and Shopify are categorized as E-Commerce Platforms
Unique Categories
Salesforce Commerce for B2C is categorized as E-Merchandising, Mobile E-Commerce, Omnichannel Commerce, and Shopping Cart
Shopify is categorized as Merchant of Record
Reviews
Reviewers' Company Size
Salesforce Commerce for B2C
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shopify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.6%
Information Technology and Services
10.9%
Computer Software
8.0%
Apparel & Fashion
5.6%
Consumer Goods
4.4%
Other
58.4%
Retail
26.3%
Apparel & Fashion
8.9%
Marketing and Advertising
7.5%
Consumer Goods
5.3%
Information Technology and Services
3.4%
Other
48.5%
Alternatives
Discussions
What is a b2c platform?
1 Comment
VS
B2C business-to-consumer ecommerce, also called retail ecommerce, is a business model that involves sales between online businesses and consumers. B2C...Read more
What is b2b and b2c in Salesforce?
1 Comment
ED
B2B is digital solutions for business to business buyers and B2C is digital solutions for business to customer buyers. For more information checkout...Read more
What is Salesforce commerce?
1 Comment
ED
Salesforce Commerce helps you maximize revenue and deliver success now through capabilities including B2C Commerce, B2B Commerce, Order Management, and...Read more
What are the features of Shopify?
5 Comments
MM
In word you can say shopify is your own "shop"Read more
What is Shopify used for?
5 Comments
PP
Shopify is an Ecommerce CMS platform where we can setup the store and sell our products.Read more
How can I change my store name in Shopify?
3 Comments
CH
Yes, you can change your stores name as long as you are not paying back a cash advance given by Shopify. If you’re currently in repayment you can’t change...Read more
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