Salesforce Commerce for B2C Features

As reported in 217 Salesforce Commerce for B2C reviews. Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience

Ability to display and manage photos, 3D views, videos etc for each product This feature was mentioned in 163 Salesforce Commerce for B2C reviews.

Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc 231 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes. This feature was mentioned in 223 Salesforce Commerce for B2C reviews.

Based on 210 Salesforce Commerce for B2C reviews. Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart.

Based on 209 Salesforce Commerce for B2C reviews. Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products

Provides tools to drive traffic to pages via organic search 206 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 217 Salesforce Commerce for B2C reviews. Ability to add/update products, product pricing, product information and other content included on eCommerce site.

As reported in 217 Salesforce Commerce for B2C reviews. Ability to all users select options to configure the product or select product options. For example, color, size, etc.

Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting 225 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 197 Salesforce Commerce for B2C reviews. Provides functionality specific to selling intangible products such as: Subscriptions, Trials, Perpetual Licencing, Downloads, Free Trials, etc.

Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. 218 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. This feature was mentioned in 214 Salesforce Commerce for B2C reviews.

As reported in 211 Salesforce Commerce for B2C reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.

As reported in 216 Salesforce Commerce for B2C reviews. Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality.

Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time. This feature was mentioned in 218 Salesforce Commerce for B2C reviews.

Based on 204 Salesforce Commerce for B2C reviews. Functionality to allow users to process returns/refunds either via self service or contacting customer service.

Based on 206 Salesforce Commerce for B2C reviews. Displays inventory levels of products in real time. Displays inventory by location if required.

Based on 189 Salesforce Commerce for B2C reviews. Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up.

Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. This feature was mentioned in 202 Salesforce Commerce for B2C reviews.

Features that enable customers to easily to shop for products using a mobile device. 205 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 189 Salesforce Commerce for B2C reviews.

Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support. This feature was mentioned in 208 Salesforce Commerce for B2C reviews.

Enable customers to locate and navigate to physical locations by zip code, city or GPS 194 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels 135 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 183 Salesforce Commerce for B2C reviews. Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc.

As reported in 199 Salesforce Commerce for B2C reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system.

Product provides tools to customize web store front, business process, etc. to meet unique business needs. This feature was mentioned in 216 Salesforce Commerce for B2C reviews.

As reported in 203 Salesforce Commerce for B2C reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.

As reported in 217 Salesforce Commerce for B2C reviews. Enables customers to update their own user information, settings and preferences.

As reported in 221 Salesforce Commerce for B2C reviews. Provides standard and ad-hoc reporting ability to meet business requirements

Software provides appropriate tools and certifications to protect against fraud and malicious attacks 210 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 198 Salesforce Commerce for B2C reviews. Features that enable creation and maintenance of micro sites, sub-sites using the same instance of the software.

Provides ability to control editing rights by product category, geography etc. This feature was mentioned in 202 Salesforce Commerce for B2C reviews.

As reported in 188 Salesforce Commerce for B2C reviews. Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site

Based on 184 Salesforce Commerce for B2C reviews. Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation

Enables store or site to provide the same user experience in all browsers and browser versions. This feature was mentioned in 195 Salesforce Commerce for B2C reviews.

As reported in 217 Salesforce Commerce for B2C reviews. Software performs well and runs with minimal unscheduled downtime

Include templates that non-technical users can use to create apps 28 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 28 Salesforce Commerce for B2C reviews. Allows users to create versions of the same app, such as user version and admin version

Provide features to test apps and identify potential issues before launch This feature was mentioned in 27 Salesforce Commerce for B2C reviews.

As reported in 28 Salesforce Commerce for B2C reviews. Simulate real-life scenarios for app testing

Based on 28 Salesforce Commerce for B2C reviews. Helps users align with the company brand guidelines

Deliver localization features such as multi-language or multi-currency management This feature was mentioned in 28 Salesforce Commerce for B2C reviews.

Manage content such as images, videos, or documents used to create apps This feature was mentioned in 29 Salesforce Commerce for B2C reviews.

Target users with personalized content based on their locations 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Track app performance using personalized dashboards 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Monitor app user behavior and identify trends or challenges This feature was mentioned in 26 Salesforce Commerce for B2C reviews.

Analyze sales volumes and amounts by product, type of user, channel, etc. 25 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 22 Salesforce Commerce for B2C reviews. The ability to analyze and visually represent relevant data collected from an e-commerce store and e-merchandising tool.

Data collected from customers that can be used to better refine merchandising efforts to entice similar customers. This feature was mentioned in 22 Salesforce Commerce for B2C reviews.

Products recommended to customers based on their purchasing or viewing history. 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 22 Salesforce Commerce for B2C reviews. A search function to help customers easily find products in an online store.

Tools to optimize how product images are represented on the site. This feature was mentioned in 22 Salesforce Commerce for B2C reviews.

Tools to store and organize product images, videos, and 3D renderings. 22 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 22 Salesforce Commerce for B2C reviews. Tools to optimize and organize product descriptions and other content published to an online store.

As reported in 21 Salesforce Commerce for B2C reviews. The ability to integrate with a variety of e-commerce software in order to share data and functionality.

Based on 21 Salesforce Commerce for B2C reviews. A means to display relevant reports and other data in one, easily accessible place.

Creating reports and presenting sales, inventory, and customer information provided by data collected by the software. 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

The ability for customers to add and remove multiple products before purchase. 26 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 27 Salesforce Commerce for B2C reviews. The ability to collect shipping information in order to fascilitate order fulfillment.

Integration with a payment gateway in order to fascilitate collecting payment. 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 27 Salesforce Commerce for B2C reviews. Integration with e-commerce platforms in order to create a seamless shopping experience.

Based on 27 Salesforce Commerce for B2C reviews. Integration with email tools in order to easily send confirmation emails and other communication pertaining to a customer's order.

Ability to create multiple shopping carts on the same platform 28 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Allows users to add and remove products and details such as price or item description 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

As reported in 26 Salesforce Commerce for B2C reviews. Provide online store templates that can be customized by users

Shopping cards can be easily added to any type of website This feature was mentioned in 27 Salesforce Commerce for B2C reviews.

The ability to manage the operations of a retail storefront and integrate storefront operations with other channels. 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

The ability to integrate with a POS system in order to facilitate the integration of brick and mortar channels with other channels. 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 26 Salesforce Commerce for B2C reviews. Tools to integrate social media channels with other commerce channels to create a seamless experience for customers.

The ability to integrate customer service into all channels. This feature was mentioned in 27 Salesforce Commerce for B2C reviews.

The ability to integrate marketing tools into all channels. This feature was mentioned in 27 Salesforce Commerce for B2C reviews.

Based on 28 Salesforce Commerce for B2C reviews. Tools to combine e-commerce channels with other channels in order to create a seamless experience across channels.

The ability to integrate with ERP systems in order to unite customer-facing channels with back-end channels. 27 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 28 Salesforce Commerce for B2C reviews. Tools to present data collected from various channels in a digestible way to help business owners make informed decisions.

The ability to transfer data between channels in order to streamline operations. This feature was mentioned in 28 Salesforce Commerce for B2C reviews.

Based on 98 Salesforce Commerce for B2C reviews. Ability to disconnect the front office from the back office of an e-commerce platform

Provide APIs that allow for interaction with RESTful web services 102 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 99 Salesforce Commerce for B2C reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end

As reported in 103 Salesforce Commerce for B2C reviews. Allows developers to customize the platform using multiple programming languages

Include prebuilt integrations with multiple systems such as ERP and CRM This feature was mentioned in 101 Salesforce Commerce for B2C reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 83 Salesforce Commerce for B2C reviews.

Condenses long documents or text into a brief summary. 87 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Capability to perform complex tasks without constant human input 19 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Works across multiple software systems or databases This feature was mentioned in 19 Salesforce Commerce for B2C reviews.

Improves performance based on feedback and experience 19 reviewers of Salesforce Commerce for B2C have provided feedback on this feature.

Based on 19 Salesforce Commerce for B2C reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 19 Salesforce Commerce for B2C reviews.

Based on 19 Salesforce Commerce for B2C reviews. Makes informed choices based on available data and objectives