[ Rocket.... Reviews ](https://www.g2.com/products/rocket-chat/reviews) [ Rocket.... Reviews ](https://www.g2.com/products/rocket-chat/reviews) # Rocket.Chat Features ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Business Instant Messaging (6) File Sharing Allows users to send and open various file types. Notifications Notifies users when they have been contacted or tagged. Search Message content search capability. Mobile Application Software can be accessed through a downloadable mobile application. Web Application Software can be accessed through a downloadable desktop app or a cloud-based site. Integrations Application integrates with other outside software. Show More ##### ## Business Instant Messaging (2) Audio Conferencing Allows users to communicate via audio call. Video Conferencing Allows users to communicate via video call. Show More ##### ## Platform (8) User Authorization - HIPAA Compliant Messaging Allows administrators to set up and implement any levels of authorization required to send and receive secure messages Compliant Texting - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted text messages Compliant Emailing - HIPAA Compliant Messaging Facilitates the receiving and sending of secure and encrypted emails Clinical Communication - HIPAA Compliance Facilitates communication between health care professionals HIPAA Compliance - HIPAA Compliant Messaging Aligns and complies with HIPAA regulation and standards Operating Systems - HIPAA Compliant Messaging Supports desktop, iOS, and Android operating systems Message Lifespan - HIPAA Compliant Messaging Allows the determination and assignment of the lifespan of a delivered message Workflow Enhancement - HIPAA Compliant Messaging Enhances clinical workflows Show More ##### ## Features (6) Voicemail to Email Transcribes voice messages to email. Voicemail to SMS Transcribes voice messages and delivers them via text message. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Conference Transcripts Records and transcribes voice and video conferences. Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Collaboration Tools (5) Screen Sharing Able to share your desktop screen or an application with the rest of the conference. Presentations Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. Whiteboarding Provides a virtual whiteboard for collaborative use. Live Chat Conferences have a text chat feature. Hand Raising Allows conference participants to notifiy conference hosts when they want to speak. Show More ##### ## Meeting Coordination (4) Scheduling Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software. Recording Conferences can be recorded for future use with native functionality. Participant Permissions The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group. One-Click Join Allows users to join a conference without requiring a download or a sign-in Show More ##### ## Software Type (3) Mobile Offers a mobile app or mobile optimized website to video conference from smartphones or tablets. Browser Application Conferences can be launched within a browser without requiring a user to download an application to their desktop. Desktop Application Software is available as a downloadable desktop application. Show More ##### ## Functionality (3) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Communication Varieties Enables a wide variety of communication types such as SMS, voice, video, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Generative AI - Business Instant Messaging (1) Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## AI - Business Instant Messaging (4) AI Powered Search Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. Smart Notifications Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. AI Powered Language Translation Uses AI-powered language translation tools to translate messages in real-time. Content Generation Creates, assists, or automates the generation of text-based content within the platform. Show More ##### ## Agentic AI - Business Instant Messaging (2) Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Agentic AI - Video Conferencing (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More [ ![Zenzap](https://images.g2crowd.com/uploads/product/hd_favicon/c822338373e5ccaa75bb8a12725548ce/zenzap.svg "Zenzap") Sponsored Zenzap 4.6/5 (87) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") Microsoft Teams 4.4/5 (17,500) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") Webex Suite 4.2/5 (17,652) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") Slack 4.5/5 (37,379) ](https://www.g2.com/products/slack/reviews) [ View All Alternatives ](https://www.g2.com/products/rocket-chat/competitors/alternatives) Rocket.Chat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Product Avatar Image") Mattermost 4.3/5 (368) [ Compare Now ](https://www.g2.com/compare/mattermost-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5b4690e6a219b80260d8958868fdefd8/element-io.png "Product Avatar Image") Element 4.2/5 (43) [ Compare Now ](https://www.g2.com/compare/element-io-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5 (39,089) [ Compare Now ](https://www.g2.com/compare/rocket-chat-vs-slack) ##### Categories on G2 [ Business Instant Messaging ](https://www.g2.com/categories/business-instant-messaging)[ Video Conferencing ](https://www.g2.com/categories/video-conferencing)[ Live Chat ](https://www.g2.com/categories/live-chat) [ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ HIPAA Compliant Messaging ](https://www.g2.com/categories/hipaa-compliant-messaging)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ Best media monitoring tool for small business ](https://www.g2.com/discussions/best-media-monitoring-tool-for-small-business)[ Best software to monitor network for SaaS companies ](https://www.g2.com/discussions/best-software-to-monitor-network-for-saas-companies)[ Top tools for mapping and tracking personal data ](https://www.g2.com/discussions/what-are-the-top-tools-for-mapping-and-tracking-personal-data) [ Best candidate relationship management software for agencies ](https://www.g2.com/discussions/best-candidate-relationship-management-software-for-agencies)[ Where can I find the best CMMS app for contractors ](https://www.g2.com/discussions/where-can-i-find-the-best-cmms-app-for-contractors)[ Pros and Cons Details ](https://www.g2.com/products/rocket-chat/reviews?qs=pros-and-cons) Show More [ Best media monitoring tool for small business ](https://www.g2.com/discussions/best-media-monitoring-tool-for-small-business)[ Best software to monitor network for SaaS companies ](https://www.g2.com/discussions/best-software-to-monitor-network-for-saas-companies)[ Top tools for mapping and tracking personal data ](https://www.g2.com/discussions/what-are-the-top-tools-for-mapping-and-tracking-personal-data) [ Best candidate relationship management software for agencies ](https://www.g2.com/discussions/best-candidate-relationship-management-software-for-agencies)[ Where can I find the best CMMS app for contractors ](https://www.g2.com/discussions/where-can-i-find-the-best-cmms-app-for-contractors)[ Pros and Cons Details ](https://www.g2.com/products/rocket-chat/reviews?qs=pros-and-cons)