Rocket.Chat Features
Communication (5)
Pop-up Chat
Based on 107 Rocket.Chat reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Based on 121 Rocket.Chat reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.
Targeted Emails
Based on 78 Rocket.Chat reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.
In-App Messaging
Based on 108 Rocket.Chat reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. 48 reviewers of Rocket.Chat have provided feedback on this feature.
Internal Use (6)
Customization
Based on 109 Rocket.Chat reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
Based on 93 Rocket.Chat reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.
Lead Development
Based on 80 Rocket.Chat reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.
Knowledge Base
Based on 78 Rocket.Chat reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.
Team Inbox
Based on 101 Rocket.Chat reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
Based on 82 Rocket.Chat reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.
Business Instant Messaging (6)
File Sharing
Allows users to send and open various file types. This feature was mentioned in 163 Rocket.Chat reviews.
Notifications
As reported in 174 Rocket.Chat reviews. Notifies users when they have been contacted or tagged.
Search
Message content search capability. This feature was mentioned in 164 Rocket.Chat reviews.
Mobile Application
Software can be accessed through a downloadable mobile application. 149 reviewers of Rocket.Chat have provided feedback on this feature.
Web Application
Software can be accessed through a downloadable desktop app or a cloud-based site. This feature was mentioned in 169 Rocket.Chat reviews.
Integrations
As reported in 121 Rocket.Chat reviews. Application integrates with other outside software.
Business Instant Messaging (2)
Audio Conferencing
Allows users to communicate via audio call. This feature was mentioned in 106 Rocket.Chat reviews.
Video Conferencing
Allows users to communicate via video call. This feature was mentioned in 101 Rocket.Chat reviews.
Platform (8)
User Authorization - HIPAA Compliant Messaging
Allows administrators to set up and implement any levels of authorization required to send and receive secure messages
Compliant Texting - HIPAA Compliant Messaging
Facilitates the receiving and sending of secure and encrypted text messages
Compliant Emailing - HIPAA Compliant Messaging
Facilitates the receiving and sending of secure and encrypted emails
Clinical Communication - HIPAA Compliance
Facilitates communication between health care professionals
HIPAA Compliance - HIPAA Compliant Messaging
Aligns and complies with HIPAA regulation and standards
Operating Systems - HIPAA Compliant Messaging
Supports desktop, iOS, and Android operating systems
Message Lifespan - HIPAA Compliant Messaging
Allows the determination and assignment of the lifespan of a delivered message
Workflow Enhancement - HIPAA Compliant Messaging
Enhances clinical workflows
Features (6)
Voicemail to Email
Transcribes voice messages to email.
Voicemail to SMS
Transcribes voice messages and delivers them via text message.
File Sharing
Includes a way to easily share files between users.
Voice Conferencing
Allows multi-participant phone conferences.
Video Conferencing
Can host video conferences.
Conference Transcripts
Records and transcribes voice and video conferences.
Extensions (3)
Tenancy Flexibility
Can be deployed as a single-tenant or multi-tenant product.
Native VoIP
Contains its own IP telephony system.
CCaaS Option
Is also able to serve as contact center software.
Collaboration Tools (5)
Screen Sharing
Based on 24 Rocket.Chat reviews and verified by the G2 Product R&D team. Able to share your desktop screen or an application with the rest of the conference.
Presentations
Based on 16 Rocket.Chat reviews. Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.
Whiteboarding
Provides a virtual whiteboard for collaborative use. 12 reviewers of Rocket.Chat have provided feedback on this feature.
Live Chat
Based on 17 Rocket.Chat reviews and verified by the G2 Product R&D team. Conferences have a text chat feature.
Hand Raising
Based on 12 Rocket.Chat reviews and verified by the G2 Product R&D team. Allows conference participants to notifiy conference hosts when they want to speak.
Meeting Coordination (4)
Scheduling
As reported in 18 Rocket.Chat reviews. Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.
Recording
Based on 16 Rocket.Chat reviews and verified by the G2 Product R&D team. Conferences can be recorded for future use with native functionality.
Participant Permissions
Based on 21 Rocket.Chat reviews and verified by the G2 Product R&D team. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.
One-Click Join
Allows users to join a conference without requiring a download or a sign-in This feature was mentioned in 15 Rocket.Chat reviews.
Software Type (3)
Mobile
Based on 22 Rocket.Chat reviews and verified by the G2 Product R&D team. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.
Browser Application
Based on 16 Rocket.Chat reviews and verified by the G2 Product R&D team. Conferences can be launched within a browser without requiring a user to download an application to their desktop.
Desktop Application
Based on 20 Rocket.Chat reviews and verified by the G2 Product R&D team. Software is available as a downloadable desktop application.
Functionality (3)
Ease Of Integration
Empowers developers to intuitively integrate cloud communications functionality for their applications. 59 reviewers of Rocket.Chat have provided feedback on this feature.
API Call Speed
Grants high speed API calls for fast communications. 53 reviewers of Rocket.Chat have provided feedback on this feature.
Communication Varieties
As reported in 63 Rocket.Chat reviews. Enables a wide variety of communication types such as SMS, voice, video, etc.
Support (3)
Documentation
As reported in 57 Rocket.Chat reviews. Provides clear, effective documentation for API integrations.
Community Support
As reported in 60 Rocket.Chat reviews. Provides public user forums for support questions and help.
Professional Support
As reported in 53 Rocket.Chat reviews. Connects users with professional support teams to troubleshoot and finetune integrations.
Generative AI (3)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Generative AI - Business Instant Messaging (1)
Text Summarization
Condenses long documents or text into a brief summary.
AI - Business Instant Messaging (4)
AI Powered Search
Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.
Smart Notifications
Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.
AI Powered Language Translation
Uses AI-powered language translation tools to translate messages in real-time.
Content Generation
Creates, assists, or automates the generation of text-based content within the platform.
Agentic AI - Business Instant Messaging (2)
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Video Conferencing (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - UCaaS Platforms (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
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