# Mattermost vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mattermost excels in providing a clean and intuitive interface, making it easy for users to navigate and find information quickly. Users appreciate the platform's responsiveness and the ability to pin important messages for later reference, which enhances day-to-day usability.
- **Users say** Rocket.Chat stands out for its open-source nature, allowing teams to collaborate effectively while having visibility into upcoming features. This transparency is a significant advantage for organizations that value customization and control over their communication tools.
- **Reviewers mention** that Mattermost's strong focus on security and customization is a major selling point, particularly for those who prefer self-hosting options. This feature gives users complete control over their data, which is increasingly important in today's digital landscape.
- **According to verified reviews** , Rocket.Chat is praised for its ease of use, with many users finding it convenient for team collaboration. The platform's ability to integrate seamlessly with other tools, like WhatsApp, enhances its functionality for project sharing and communication.
- **G2 reviewers highlight** that while Mattermost has a slightly higher rating for quality of support, Rocket.Chat's decentralized approach is a significant draw for users who prioritize data ownership. This aspect resonates well with teams looking for a reliable and secure messaging solution.
- **Users report** that both platforms have their strengths, but Mattermost's superior search capabilities and organized layout make it easier to locate past messages and documents. In contrast, Rocket.Chat's collaborative features and user-friendly design make it a strong contender for teams focused on real-time discussions.



---
## Frequently Asked Questions

### What is the difference between Mattermost vs Rocket.Chat?

Mattermost stands out for its security and self-hosting flexibility, while Rocket.Chat is favored for its customization and ease of use.

| [Mattermost](https://www.g2.com/products/mattermost/reviews) | [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) |
| --- | --- |
| 4.3/5 (369 reviews) | 4.2/5 (374 reviews) |
| Mid-Market | Mid-Market |
| 8.1 | 8.2 |
| 8.2 | 8.0 |
| Security and self-hosting | Customization and ease of use |



### How do the pricing models of Mattermost and Rocket.Chat compare?

Mattermost and Rocket.Chat are rated at parity for value, with both products receiving strong satisfaction scores for pricing and ROI.

- **Mattermost:** Reviewers highlight Mattermost's cost savings at scale, especially for self-hosted deployments, and describe it as offering the best ROI for secure team messaging.
- **Rocket.Chat:** Reviewers describe Rocket.Chat as cost-effective and well-priced for organizations, with several noting its affordability compared to other platforms.
- **Switching reasons:** Reviewers cite security, data control, and cost savings as key reasons for choosing either Mattermost or Rocket.Chat over mainstream SaaS chat tools.



### What are the best alternatives to Mattermost and Rocket.Chat?

The top 3 alternatives to Mattermost and Rocket.Chat are Microsoft Teams, Slack, and Webex Suite.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Mattermost](https://www.g2.com/products/mattermost/reviews) | 4.3/5 (369 reviews) | Mid-Market | Reviewers highlight cost savings and strong ROI for self-hosted deployments | Security and self-hosting flexibility |
| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374 reviews) | Mid-Market | Reviewers describe Rocket.Chat as cost-effective and affordable | Customization and ease of use |
| [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,263 reviews) | Enterprise | — | Integration with Microsoft 365 and enterprise collaboration |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,274 reviews) | Mid-Market | — | Ease of use and extensive integrations |
| [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5 (18,926 reviews) | Enterprise | — | Video conferencing and unified communications |



### Which Business Instant Messaging features should I prioritize when comparing Mattermost and Rocket.Chat?

Buyers comparing Mattermost and Rocket.Chat should prioritize security, integrations, customization, ease of use, and mobile experience.

- **Security:** Mattermost (10 all-time mentions), Rocket.Chat (9 all-time mentions)
- **Integrations:** Mattermost (11 all-time mentions), Rocket.Chat (5 all-time mentions)
- **Customization:** Mattermost (8 all-time mentions), Rocket.Chat (7 all-time mentions)
- **Ease of Use:** Mattermost (15 all-time mentions, score 8.8), Rocket.Chat (14 all-time mentions, score 8.7)
- **Mobile:** Both products receive recurring feedback on mobile performance and reliability



### What are the pros and cons of Mattermost vs Rocket.Chat?

Mattermost's headline strength is security and self-hosting, while Rocket.Chat excels in customization and ease of use.

- **Mattermost strengths:** Security (10 all-time mentions), integrations (11), team collaboration (10), ease of use (15), customization (8), file sharing (6), and reliability (6).
- **Mattermost trade-offs:** Not intuitive (8), performance issues (8), integration issues (7), learning curve (7), missing features (6), and software glitches (6).
- **Rocket.Chat strengths:** Customization (7), security (9), ease of use (14), communication (9), easy setup (6), integrations (5), and flexibility (5).
- **Rocket.Chat trade-offs:** Not user-friendly (7), user interface (7), learning curve (5), and occasional performance or mobile issues.



### Is Mattermost or Rocket.Chat better for small businesses?

Mattermost and Rocket.Chat both primarily serve the mid-market segment, but Rocket.Chat receives more frequent positive feedback from small IT teams and organizations for ease of use and setup.

- **Mattermost:** Mid-Market segment; reviewers highlight strong security and control, but note a steeper learning curve and more technical setup requirements for small businesses.
- **Rocket.Chat:** Mid-Market segment; reviewers from small IT teams and organizations frequently cite Rocket.Chat's ease of use, intuitive setup, and suitability for small business workflows.



### Which Business Instant Messaging platform has better integrations?

Mattermost is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool support.

- **Mattermost:** Jira (9 all-time mentions), Zabbix (temporal-qualitative mention), and GitLab (temporal-qualitative mention) are frequently cited integrations.
- **Rocket.Chat:** Slack (temporal-qualitative mention), Microsoft Teams (temporal-qualitative mention), and Salesforce (temporal-qualitative mention) are cited, with 5 all-time mentions for integrations overall.



### How do Mattermost and Rocket.Chat compare on customer support?

Mattermost and Rocket.Chat are rated at parity for Quality of Support, with scores of 8.2 and 8.0 respectively, indicating similar reviewer satisfaction.

- **Mattermost:** Reviewers describe support as responsive and helpful, with several citing strong documentation and community resources.
- **Rocket.Chat:** Reviewers note good support quality and response times, though a few mention slower responses in urgent cases or with complex issues.



### Which is easier to implement, Mattermost or Rocket.Chat?

Mattermost and Rocket.Chat score within a tenth of a point on Ease of Setup, with Mattermost at 8.1 and Rocket.Chat at 8.2, indicating near-equal ease of implementation.

- **Mattermost:** Reviewers describe setup as straightforward for technical teams, but note that self-hosting and advanced configuration require more technical knowledge.
- **Rocket.Chat:** Reviewers highlight easy initial setup, especially for small teams, but mention that self-hosting and integrations can add complexity for less technical users.



### Which product has better Mobile?

Mobile is the most frequently mentioned feature area for both Mattermost and Rocket.Chat, with reviewers citing both strengths and trade-offs in mobile performance and reliability.

- **Mattermost:** Reviewers note the mobile app is intuitive and functional, but mention occasional lag, notification delays, and less polish compared to desktop.
- **Rocket.Chat:** Reviewers describe the mobile app as convenient and easy to use, but cite laggy performance, slow channel loading, and notification issues as common trade-offs.



| | Mattermost | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 369 | 373 | 

---
## Top Pros & Cons

### Mattermost

Pros:
- Ease of Use (15 reviews)
- Features (14 reviews)

Cons:
- Not Intuitive (8 reviews)
- Performance Issues (8 reviews)

### Rocket.Chat

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | Mattermost | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 8.7 (301 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 8.8 (307 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 8.1 (97 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 8.3 (69 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 8.2 (232 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (58 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 8.4 (296 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### Mattermost

#### Entry-Level Pricing

Plan: Starter

Price: $0.00

Description: Increased productivity for small teams

Key Features:
- Unlimited 1:1 and group messaging
- Unlimited users, channels, teams
- Unlimited boards

[Browse all 3 editions](https://www.g2.com/products/mattermost/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Automated Responses** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Audio/Video Conferencing** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Chat Transcript** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | 
| **Unified Communications** | Not enough data | 9.2 (63 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 

#### Support

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Communication

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 6.9/10 | 223 |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **File Sharing** | 8.7 (196 reviews) | 8.6 (165 reviews) | 
| **Notifications** | 8.6 (203 reviews) | 8.1 (175 reviews) | 
| **Search** | 8.0 (192 reviews) | 8.0 (167 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | 7.8 (118 reviews) | 7.7 (108 reviews) | 
| **Video Conferencing** | 7.9 (110 reviews) | 7.6 (103 reviews) | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | 8.0 (178 reviews) | 7.8 (151 reviews) | 
| **Web Application** | 8.9 (188 reviews) | 9.0 (170 reviews) | 
| **Third-Party Integrations** | 8.3 (167 reviews) | 8.5 (125 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | 4.8 (14 reviews) | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | 5.1 (14 reviews) | 9.0 (5 reviews) | 
| **Smart Notifications** | 6.0 (14 reviews) | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | 4.4 (13 reviews) | 7.7 (5 reviews) | 
| **Content Generation** | 5.5 (13 reviews) | 7.0 (5 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | 5.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (10 reviews) | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Bulk Send** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Message Recall** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Read Receipts** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 
| **PCI Compliance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Risk Alerts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 8.2/10 | 21 |
| **Rocket.Chat** | N/A | N/A |

#### Setup

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Activities** | 8.5 (20 reviews) | Not enough data | 
| **Flows** | 8.8 (20 reviews) | Not enough data | 
| **Dependencies** | 7.9 (20 reviews) | Not enough data | 
| **Notifications** | 8.7 (21 reviews) | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 

#### Management

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Updates** | 8.7 (19 reviews) | Not enough data | 
| **Audit Trail** | 8.0 (19 reviews) | Not enough data | 
| **Integration** | 8.1 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | 6.9 (12 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Graphical Workflow Editor** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Monitoring

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Real-Time Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Video Call Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (8 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (48 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (82 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Employee Communities** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Org Chart Creation** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Private Network** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 8.9/10 | 20 |
| **Rocket.Chat** | N/A | N/A |

#### Communication

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Wiki Documentation** | 8.5 (20 reviews) | Not enough data | 
| **Community Forum** | 8.8 (20 reviews) | Not enough data | 
| **Customer Ideation** | 8.7 (19 reviews) | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Planning

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Work Capacity** | 9.6 (19 reviews) | Not enough data | 
| **Task Ranking** | 9.6 (19 reviews) | Not enough data | 
| **Kanban Board** | 8.6 (19 reviews) | Not enough data | 
| **Custom Workflows** | 8.9 (19 reviews) | Not enough data | 
| **Release Forecasting** | 8.6 (19 reviews) | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Time Tracking** | 8.9 (19 reviews) | Not enough data | 
| **Progress Monitoring** | 9.0 (19 reviews) | Not enough data | 
| **Budgeting** | 9.0 (18 reviews) | Not enough data | 
| **Team Scorecard** | 8.4 (18 reviews) | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mattermost | Rocket.Chat | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Product Lifecycle Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Guest Access** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Mattermost (4):** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Product Management Software](https://www.g2.com/categories/product-management-software), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to Rocket.Chat (5):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Mattermost | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 30.1% | 35.4% | 
| **Mid-Market** | 37.5% | 50.6% | 
| **Enterprise** | 32.4% | 14.0% | 

### By Industry

#### Mattermost

- **Information Technology and Services:** 21.3%
- **Computer Software:** 14.1%
- **Financial Services:** 4.6%
- **Internet:** 3.7%
- **Automotive:** 3.7%
- **Computer & Network Security:** 3.7%
- **Retail:** 3.4%
- **Telecommunications:** 3.2%
- **Education Management:** 2.6%
- **Banking:** 2.6%
- **Other:** 37.1%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Mattermost

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39852 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19344 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14714 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18926 reviews)
- [Flock](https://www.g2.com/products/flock/reviews) — 4.4/5 stars (300 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48217 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (613 reviews)
- [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) — 4.2/5 stars (505 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5489 reviews)

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19344 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18926 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39852 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (813 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (231 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3918 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48217 reviews)

---
## Top Discussions

### Mattermost

- Title: [What is Mattermost used for?](https://www.g2.com/discussions/what-is-mattermost-used-for) — 3 comments
  > **Top comment:** "Mattermost is used primarily as a chat platform."
- Title: [What is Mattermost used for?](https://www.g2.com/discussions/mattermost-what-is-mattermost-used-for) — 2 comments
  > **Top comment:** "For business & professional communications mostly. You can say opensource slack."
- Title: [Is Slack a Mattermost?](https://www.g2.com/discussions/is-slack-a-mattermost) — 2 comments
  > **Top comment:** "Slack is not “Mattermost”. But Mattermost in same category, and best open-source alternative to slack with more features."
- Title: [Is Mattermost secure?](https://www.g2.com/discussions/is-mattermost-secure) — 2 comments
  > **Top comment:** "Yes, I have used it for long and it’s the most secure BIM tool that I have ever used!"
- Title: [when are you going to improve its UI?](https://www.g2.com/discussions/when-are-you-going-to-improve-its-ui) — 2 comments, 1 upvote
  > **Top comment:** "Good news, it's opensource so you can fork it yourself:
https://github.com/mattermost
"

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mattermost-vs-rocket-chat)