--- title: Rocket.Chat Reviews meta\_title: 'Rocket.Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 374 reviews by the users' company size, role or industry to find out how Rocket.Chat works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 374 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Rocket.Chat Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Rocket.Chat but has limited features. Are you part of the Rocket.Chat team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. * * * Seller [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) Discussions [Rocket.Chat Community](https://www.g2.com/products/rocket-chat/discuss) Languages Supported Catalan, Czech, German, English, Finnish, French, Croatian, Italian, Portuguese, Russian, Spanish, Swedish Solution Type All-in-One Overview by Laís Rocha Show More ## Pricing Pricing provided by Rocket.Chat. ### Starter Free Per Year ### Enterprise Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/rocket-chat/pricing) ## Top-Rated Alternatives [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,925) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Slack](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slack") Slack 4.5/5(39,266) ](https://www.g2.com/products/slack/reviews) [ View All Alternatives ](https://www.g2.com/products/rocket-chat/competitors/alternatives) ## User Insights Average based on 374 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Rocket.Chat Integrations (6) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ASP.NET ](https://www.g2.com/products/asp-net/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp API ](https://www.g2.com/products/whatsapp-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Business Platform ](https://www.g2.com/products/whatsapp-business-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Manista C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manista C.") MC Manista C. Internal Comm & Digital Workplace Officer Information Services Small-Business (50 or fewer emp.) 5/14/2026 "Streamlines Communication, Needs Mobile App Boost" 3.5/5 What do you like best about Rocket.Chat? I use Rocket.Chat every day as it acts as our main hub for both internal and client communications. I love its channel structure because we can create dedicated channels for every client project and department, which keeps everything organized and easy to follow. I appreciate its flexibility, offering essential features like real-time chatting, direct messaging, and simple file sharing without unnecessary complexity. I value how secure and private the platform is, especially since we handle sensitive client details and technical documents. It’s great for direct client communication too, maintaining professionalism and swift responses in a separate space from internal discussions. My favorite part is how straightforward and well-organized it is, fitting naturally into our small IT team’s workflow. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Even though Rocket.Chat is our main daily communication tool and we rely on it heavily, there are a few real, everyday drawbacks that I wish could be tweaked for small IT teams like ours. First off, the mobile app performance can feel a bit laggy and slow at times. When I’m out of the office and checking project messages on my phone, it often takes a while to load channel histories, and switching between different channels doesn’t feel as smooth as other common chat apps. Occasionally it delays new message notifications too, so I don’t see updates right away until I manually open the app. That can be annoying when I need to respond to urgent client or team issues quickly. Another thing is the user interface can feel a little cluttered for new team members. There are quite a few menus, settings, and extra features we never actually use, and it can overwhelm people who just want a simple way to chat and share files. It takes new staff a bit longer to get comfortable navigating around compared to more streamlined team chat platforms. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat eliminated scattered communication, reduced email overload, and cut down on unnecessary meetings. It centralized file storage and improved internal teamwork and client coordination, making everything more efficient and reliable for our small IT team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harshul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshul S.") HS Harshul S. Sr tech support Enterprise (\> 1000 emp.) 2/2/2026 Guest users or non-business users of the software, not included in G2 scores. "Good Team Chat Tool With Lots of Flexibility" 4/5 What do you like best about Rocket.Chat? Iit gives a lot of freedom and control, it’s open‑source, you change many things to fit your own setup or security needs. This is easy to use, and chatting in groups or one‑to‑one feels smooth. It also connects well with other tools we use, so daily work is simpler. it’s reliable and secure, and it feels like you actually own platform instead of depending fully on some outside service. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? that some parts of the interface feel bit confusing first, for new users. A few settings are hidden too deep, so you need extra time to find the right options. Integrations work fine but some need manual tweaking for to run smoothly. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? helps us bring all team communication in one place instead of spreading messages across emails - calls, and all different apps. It makes easier to track conversations and share files without losing context and also gives better control over data and security, which is important when you don’t want sensitive chats stored to third party servers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Bakhtiyor D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bakhtiyor D.") BD Bakhtiyor D. Testing Manager Mid-Market (51-1000 emp.) 12/16/2025 "Cost-Effective Communication with Room for Improvement" 3.5/5 What do you like best about Rocket.Chat? I use Rocket.Chat for daily communication with the freelancer community at my company. It's cost-effective, easy to use across all platforms, and it provides a solution for communication with a large number of users. The messaging in general is really good, and Rocket.Chat has been improving compared to 2022 with a new UI, new features, and a more stable environment for work communication. These improvements help make communication smooth and efficient. The initial setup of Rocket.Chat was easy, and inviting users was straightforward. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? There's still a lot to improve. For example, the avatars' photo quality is cropped and blurred. I also find the text editor poor because we have to use Markdown, which is not efficient. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? I use Rocket.Chat for daily communication with a large freelancer community. It's cost-effective, easy to use across platforms, and the new UI and features make communication smooth and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic RC Ricardo C. 2/6/2026 "Versatile Communication Tool with Data Control and Privacy" 4/5 What do you like best about Rocket.Chat? I use Rocket.Chat for real-time private and public chats, and I appreciate how it allows me to share screens and files easily. It solves my problems with data control and privacy by giving me full data ownership along with encryption and strict access. I like that it has a single omnichannel inbox, so I don't have to juggle WhatsApp, email, live chat, and other tools separately. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The initial setup for Rocket.Chat feels quite technical, which can be challenging, especially for teams without IT support. A simpler installation process with helpful wizards would make it easier. Also, the user interface, while functional, could use more polish. Smoother navigation and animations would enhance the overall user experience. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? I use Rocket.Chat for real-time private and public chat, screen sharing, and file sharing. It solves the lack of data control and privacy by giving me full data ownership, encryption, and strict access. The single omnichannel inbox simplifies handling WhatsApp, email, live chat, and other tools. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/1/2026 "Rocket.Chat: Full Control With Flexible Self-Hosting and Integrations" 4/5 What do you like best about Rocket.Chat? What I like most about Rocket.Chat is the level of control it gives you, especially with the option to self-host. It’s great knowing that you own your data and can customize the platform based on your needs. The channels, direct messages, and file sharing make team communication straightforward, and it works well for both small teams and more structured setups. I also like how flexible it is when it comes to integrations. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The setup and configuration can be a bit complex, especially if you don’t have much technical experience. The interface also isn’t as polished as some other chat tools, so it can take a little time to get used to. In some cases, performance depends a lot on how it’s hosted, and you might need to spend time maintaining it. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat helps centralize team communication in one place instead of relying on multiple tools. It replaces scattered conversations across emails and messaging apps with organized channels and direct messages. It’s especially useful for teams that care about privacy and data control, since everything can be managed internally. This has made collaboration smoother and reduced the back-and-forth across different platforms. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GM Gauri M. Site Operations Lead Mid-Market (51-1000 emp.) 4/30/2026 "Convenient Team Collaboration" 4/5 What do you like best about Rocket.Chat? I find Rocket.Chat very convenient and easy to use. It really helps us collaborate within the team and discuss our ideas. I also like that Rocket.Chat is open source software, allowing us to see what new features are coming up and recommend what features to include, which is really nice. Setting it up was very easy with no issues whatsoever. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? It's slightly lagging in between, which interrupts the flow of ideas. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat streamlines team communication and discussions, making collaboration easy and convenient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MT Misty T. virtual Implementation Division Lead , Cybersecurity Engineer Mid-Market (51-1000 emp.) 12/11/2025 "Robust Customization with Ownership, But Needs UI Refresh" 4/5 What do you like best about Rocket.Chat? I like that the interface is clean and easy for people to adopt. The customization options actually matter because you can tailor channels, permissions, and integrations, which prevents you from being boxed into someone else's workflow. Having full control over data and hosting is a major win, making security and compliance easier to manage. The integrations with automation tools and external systems work smoothly, and the API gives you room to build whatever you need. I also appreciate having ownership over the communication platform instead of just renting it. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? The UI is dated and needs a cleaner, more modern look. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat gives me full control over data and hosting, which makes security and compliance easier to manage. The smooth integrations with automation tools and external systems, along with a customizable interface, allow me to tailor workflows extensively instead of being limited by preset options. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Georgi D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Georgi D.") GD Georgi D. Managing Partner Information Technology and Services Small-Business (50 or fewer emp.) 11/22/2025 "Effortless Communication, Needs UI Polish" 3.5/5 What do you like best about Rocket.Chat? I appreciate Rocket.Chat for its flexibility and ability to support our workflow effectively. It allows us to create an almost unlimited number of channels and integrate various bots, which significantly enhances our communication capabilities. The platform provides real-time notifications from different business systems, which is crucial for staying updated. I love that Rocket.Chat is lightweight and fast, operating smoothly on all devices, whether we are in the office or on the move. This comprehensive functionality allows it to fully replace our previous need for Slack. Its seamless integration with our existing tools and systems, such as monitoring platforms and custom bots, centralizes notifications and streamlines communication across teams, making it an invaluable asset. One of the standout benefits is the option for self-hosting, which gives us full control over our data and infrastructure—an essential factor since we handle highly sensitive information. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? There are a few areas that could be improved for sure. Some integrations require additional setup or plugins, and occasional updates introduce small interface quirks that need adjustment. A more polished mobile UI and smoother notification handling would also make the experience even better. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat centralizes our internal communication, integrates automated alerts and bots, works on all devices, and replaces Slack, making communication seamless whether in the office or on the move. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alexandro D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandro D.") AD Alexandro D. Integration Support Engineer Consulting Small-Business (50 or fewer emp.) 12/9/2025 "Affordable and Customizable Communication Solution" 4/5 What do you like best about Rocket.Chat? I like using Rocket.Chat for its control, customization, and user experience. Having control over data is really important to me because it addresses data sovereignty, letting me know exactly where conversations, files, and user data are stored, which is great for privacy, compliance, and security. Rocket.Chat also serves as a more affordable alternative to Slack, which helps with reducing costs. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? Self-hosting and maintenance can be a bit demanding, especially for smaller teams without dedicated DevOps teams or capacity. Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat solves communication silos and offers a more affordable alternative to Slack. I like the control over data for privacy, compliance, and security. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/9/2025 Guest users or non-business users of the software, not included in G2 scores. "Versatile Omnichannel Inbox with Impressive Integration Options" 3.5/5 What do you like best about Rocket.Chat? I like the omnichannel inbox which has lots of channels can be integrated. Review collected by and hosted on G2.com. What do you dislike about Rocket.Chat? All advanced features need a better plan Review collected by and hosted on G2.com. What problems is Rocket.Chat solving and how is that benefiting you? Rocket.Chat is omnichannel which means we can solve everything in one single screen. It cuts down on constant switching between apps, makes collaboration smoother between my teams, and gives us peace of mind because we can fully control our data. Our daily life is much more easier. Integration with Zendesk needed more documentation (on API basis) Review collected by and hosted on G2.com. Show More 3/24/2026 Validated ReviewerIncentivizedSource: G2 invite ## Questions about Rocket.Chat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Rocket.Chat ](https://www.g2.com/products/rocket-chat/discussions/new) MS Malaika Sterling • Last activity over 4 years ago Can I use this for personal use, similar to Whatsapp or Telegram? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) ![Patrice B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrice B.") PB Patrice Brissett • Last activity over 4 years ago Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) [ View all Discussions ](https://www.g2.com/products/rocket-chat/discuss) ## Pricing Options Pricing provided by Rocket.Chat. ### Starter Free Per Year ### Enterprise Contact Us Per Year ### Government Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/rocket-chat/pricing) Rocket.Chat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Product Avatar Image") Mattermost 4.3/5(369) [ Compare Now ](https://www.g2.com/compare/mattermost-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5b4690e6a219b80260d8958868fdefd8/element-io.png "Product Avatar Image") Element 4.2/5(43) [ Compare Now ](https://www.g2.com/compare/element-io-vs-rocket-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,266) [ Compare Now ](https://www.g2.com/compare/rocket-chat-vs-slack) ##### ##### Rocket.Chat Features Communication Pop-up Chat Notifications In-App Messaging Internal Use Customization Conversation Archiving Team Inbox Business Instant Messaging File Sharing Notifications Search Business Instant Messaging Audio Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/rocket-chat/features) ##### Categories on G2 [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Video Conferencing](https://www.g2.com/categories/video-conferencing)[Live Chat](https://www.g2.com/categories/live-chat) [Business Instant Messaging](https://www.g2.com/categories/business-instant-messaging)[Video Conferencing](https://www.g2.com/categories/video-conferencing)[Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is a paid hard drive cloning tool worth it for an IT team running regular PC migrations?](https://www.g2.com/discussions/is-a-paid-hard-drive-cloning-tool-worth-it-for-an-it-team-running-regular-pc-migrations)[Which hardware monitoring platforms are trusted by data center managers and IT infrastructure teams based on long-term reliability rather than just good first impressions?](https://www.g2.com/discussions/which-hardware-monitoring-platforms-are-trusted-by-data-center-managers-and-it-infrastructure-teams-based-on-long-term-reliability-rather-than-just-good-first-impressions)[What is the best software for improving employee engagement in the service sector?](https://www.g2.com/discussions/what-is-the-best-software-for-improving-employee-engagement-in-the-service-sector) [Which sales training tools include performance analytics so managers can see which reps are improving on specific skills and which ones are just clicking through?](https://www.g2.com/discussions/which-sales-training-tools-include-performance-analytics-so-managers-can-see-which-reps-are-improving-on-specific-skills-and-which-ones-are-just-clicking-through%20)[Which vendor offers real-time RBA analytics?](https://www.g2.com/discussions/which-vendor-offers-real-time-rba-analytics)[Pros and Cons Details](https://www.g2.com/products/rocket-chat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)