--- title: Rocket.Chat Reviews meta_title: 'Rocket.Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 374 reviews by the users' company size, role or industry to find out how Rocket.Chat works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 374 scale: '5' date_modified: '2026-08-09' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Rocket.Chat Reviews **Vendor:** Rocket.Chat Technologies **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 374 ## About Rocket.Chat Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. ## Rocket.Chat Pros & Cons **What users like:** - Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs. (14 reviews) - Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams. (11 reviews) - Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly. (9 reviews) - Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently. (9 reviews) - Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications. (9 reviews) - Users love the **customization** options in Rocket.Chat, allowing tailored workflows and enhanced team collaboration effortlessly. (7 reviews) - Intuitive (7 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Customizability (6 reviews) **What users dislike:** - Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users. (7 reviews) - Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance. (7 reviews) - Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users. (5 reviews) - Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users. (5 reviews) - Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage. (5 reviews) - UX Improvement (5 reviews) - Difficult Interface (4 reviews) - Difficult Settings Management (3 reviews) - Difficult Setup (3 reviews) - Users note several **missing features** in Rocket.Chat, including poor text editing and lack of document attachments. (3 reviews) ## Rocket.Chat Reviews ### 1. Streamlines Communication, Needs Mobile App Boost **Rating:** 3.5/5.0 stars **Reviewed by:** Manista C. | Internal Comm & Digital Workplace Officer, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Rocket.Chat?** I use Rocket.Chat every day as it acts as our main hub for both internal and client communications. I love its channel structure because we can create dedicated channels for every client project and department, which keeps everything organized and easy to follow. I appreciate its flexibility, offering essential features like real-time chatting, direct messaging, and simple file sharing without unnecessary complexity. I value how secure and private the platform is, especially since we handle sensitive client details and technical documents. It’s great for direct client communication too, maintaining professionalism and swift responses in a separate space from internal discussions. My favorite part is how straightforward and well-organized it is, fitting naturally into our small IT team’s workflow. **What do you dislike about Rocket.Chat?** Even though Rocket.Chat is our main daily communication tool and we rely on it heavily, there are a few real, everyday drawbacks that I wish could be tweaked for small IT teams like ours. First off, the mobile app performance can feel a bit laggy and slow at times. When I’m out of the office and checking project messages on my phone, it often takes a while to load channel histories, and switching between different channels doesn’t feel as smooth as other common chat apps. Occasionally it delays new message notifications too, so I don’t see updates right away until I manually open the app. That can be annoying when I need to respond to urgent client or team issues quickly. Another thing is the user interface can feel a little cluttered for new team members. There are quite a few menus, settings, and extra features we never actually use, and it can overwhelm people who just want a simple way to chat and share files. It takes new staff a bit longer to get comfortable navigating around compared to more streamlined team chat platforms. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat eliminated scattered communication, reduced email overload, and cut down on unnecessary meetings. It centralized file storage and improved internal teamwork and client coordination, making everything more efficient and reliable for our small IT team. ### 2. Good Team Chat Tool With Lots of Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Harshul S. | Sr tech support, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Rocket.Chat?** Iit gives a lot of freedom and control, it’s open‑source, you change many things to fit your own setup or security needs. This is easy to use, and chatting in groups or one‑to‑one feels smooth. It also connects well with other tools we use, so daily work is simpler. it’s reliable and secure, and it feels like you actually own platform instead of depending fully on some outside service. **What do you dislike about Rocket.Chat?** that some parts of the interface feel bit confusing first, for new users. A few settings are hidden too deep, so you need extra time to find the right options. Integrations work fine but some need manual tweaking for to run smoothly. **What problems is Rocket.Chat solving and how is that benefiting you?** helps us bring all team communication in one place instead of spreading messages across emails - calls, and all different apps. It makes easier to track conversations and share files without losing context and also gives better control over data and security, which is important when you don’t want sensitive chats stored to third party servers. ### 3. Cost-Effective Communication with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Bakhtiyor D. | Testing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Rocket.Chat?** I use Rocket.Chat for daily communication with the freelancer community at my company. It's cost-effective, easy to use across all platforms, and it provides a solution for communication with a large number of users. The messaging in general is really good, and Rocket.Chat has been improving compared to 2022 with a new UI, new features, and a more stable environment for work communication. These improvements help make communication smooth and efficient. The initial setup of Rocket.Chat was easy, and inviting users was straightforward. **What do you dislike about Rocket.Chat?** There's still a lot to improve. For example, the avatars' photo quality is cropped and blurred. I also find the text editor poor because we have to use Markdown, which is not efficient. **What problems is Rocket.Chat solving and how is that benefiting you?** I use Rocket.Chat for daily communication with a large freelancer community. It's cost-effective, easy to use across platforms, and the new UI and features make communication smooth and efficient. ### 4. Versatile Communication Tool with Data Control and Privacy **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo C. **Reviewed Date:** February 06, 2026 **What do you like best about Rocket.Chat?** I use Rocket.Chat for real-time private and public chats, and I appreciate how it allows me to share screens and files easily. It solves my problems with data control and privacy by giving me full data ownership along with encryption and strict access. I like that it has a single omnichannel inbox, so I don't have to juggle WhatsApp, email, live chat, and other tools separately. **What do you dislike about Rocket.Chat?** The initial setup for Rocket.Chat feels quite technical, which can be challenging, especially for teams without IT support. A simpler installation process with helpful wizards would make it easier. Also, the user interface, while functional, could use more polish. Smoother navigation and animations would enhance the overall user experience. **What problems is Rocket.Chat solving and how is that benefiting you?** I use Rocket.Chat for real-time private and public chat, screen sharing, and file sharing. It solves the lack of data control and privacy by giving me full data ownership, encryption, and strict access. The single omnichannel inbox simplifies handling WhatsApp, email, live chat, and other tools. ### 5. Rocket.Chat: Full Control With Flexible Self-Hosting and Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Rocket.Chat?** What I like most about Rocket.Chat is the level of control it gives you, especially with the option to self-host. It’s great knowing that you own your data and can customize the platform based on your needs. The channels, direct messages, and file sharing make team communication straightforward, and it works well for both small teams and more structured setups. I also like how flexible it is when it comes to integrations. **What do you dislike about Rocket.Chat?** The setup and configuration can be a bit complex, especially if you don’t have much technical experience. The interface also isn’t as polished as some other chat tools, so it can take a little time to get used to. In some cases, performance depends a lot on how it’s hosted, and you might need to spend time maintaining it. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps centralize team communication in one place instead of relying on multiple tools. It replaces scattered conversations across emails and messaging apps with organized channels and direct messages. It’s especially useful for teams that care about privacy and data control, since everything can be managed internally. This has made collaboration smoother and reduced the back-and-forth across different platforms. ### 6. Convenient Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Gauri M. | Site Operations Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Rocket.Chat?** I find Rocket.Chat very convenient and easy to use. It really helps us collaborate within the team and discuss our ideas. I also like that Rocket.Chat is open source software, allowing us to see what new features are coming up and recommend what features to include, which is really nice. Setting it up was very easy with no issues whatsoever. **What do you dislike about Rocket.Chat?** It's slightly lagging in between, which interrupts the flow of ideas. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat streamlines team communication and discussions, making collaboration easy and convenient. ### 7. Robust Customization with Ownership, But Needs UI Refresh **Rating:** 4.0/5.0 stars **Reviewed by:** Misty T. | virtual Implementation Division Lead , Cybersecurity Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Rocket.Chat?** I like that the interface is clean and easy for people to adopt. The customization options actually matter because you can tailor channels, permissions, and integrations, which prevents you from being boxed into someone else's workflow. Having full control over data and hosting is a major win, making security and compliance easier to manage. The integrations with automation tools and external systems work smoothly, and the API gives you room to build whatever you need. I also appreciate having ownership over the communication platform instead of just renting it. The initial setup was easy. **What do you dislike about Rocket.Chat?** The UI is dated and needs a cleaner, more modern look. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat gives me full control over data and hosting, which makes security and compliance easier to manage. The smooth integrations with automation tools and external systems, along with a customizable interface, allow me to tailor workflows extensively instead of being limited by preset options. ### 8. Effortless Communication, Needs UI Polish **Rating:** 3.5/5.0 stars **Reviewed by:** Georgi D. | Managing Partner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2025 **What do you like best about Rocket.Chat?** I appreciate Rocket.Chat for its flexibility and ability to support our workflow effectively. It allows us to create an almost unlimited number of channels and integrate various bots, which significantly enhances our communication capabilities. The platform provides real-time notifications from different business systems, which is crucial for staying updated. I love that Rocket.Chat is lightweight and fast, operating smoothly on all devices, whether we are in the office or on the move. This comprehensive functionality allows it to fully replace our previous need for Slack. Its seamless integration with our existing tools and systems, such as monitoring platforms and custom bots, centralizes notifications and streamlines communication across teams, making it an invaluable asset. One of the standout benefits is the option for self-hosting, which gives us full control over our data and infrastructure—an essential factor since we handle highly sensitive information. **What do you dislike about Rocket.Chat?** There are a few areas that could be improved for sure. Some integrations require additional setup or plugins, and occasional updates introduce small interface quirks that need adjustment. A more polished mobile UI and smoother notification handling would also make the experience even better. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat centralizes our internal communication, integrates automated alerts and bots, works on all devices, and replaces Slack, making communication seamless whether in the office or on the move. ### 9. Affordable and Customizable Communication Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandro D. | Integration Support Engineer, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Rocket.Chat?** I like using Rocket.Chat for its control, customization, and user experience. Having control over data is really important to me because it addresses data sovereignty, letting me know exactly where conversations, files, and user data are stored, which is great for privacy, compliance, and security. Rocket.Chat also serves as a more affordable alternative to Slack, which helps with reducing costs. **What do you dislike about Rocket.Chat?** Self-hosting and maintenance can be a bit demanding, especially for smaller teams without dedicated DevOps teams or capacity. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat solves communication silos and offers a more affordable alternative to Slack. I like the control over data for privacy, compliance, and security. ### 10. Versatile Omnichannel Inbox with Impressive Integration Options **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Rocket.Chat?** I like the omnichannel inbox which has lots of channels can be integrated. **What do you dislike about Rocket.Chat?** All advanced features need a better plan **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat is omnichannel which means we can solve everything in one single screen. It cuts down on constant switching between apps, makes collaboration smoother between my teams, and gives us peace of mind because we can fully control our data. Our daily life is much more easier. Integration with Zendesk needed more documentation (on API basis) ### 11. Easy to Use and Reliable, but Chat Customization Options Are Limited **Rating:** 3.5/5.0 stars **Reviewed by:** ahmed G. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Rocket.Chat?** The fact that it was super easy to use, reliable and servers almost never went down. It is versatile with multiple features and we managed to integrate it very easily within various work tasks. **What do you dislike about Rocket.Chat?** The lack of options to customise the chat such as chat colors or the notification sound. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket chat provided secure and fast communication since we were working remote and in hybrid models. ### 12. Secure, Self-Hosted Platform with Room for Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Hrichik M. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Rocket.Chat?** I like Rocket.Chat for its self-hostable aspect, which offers good security. The UI is pretty user-friendly, making it easier for communication. I find that it helps with easier compliance. Additionally, the self-hostable feature is pretty cool. **What do you dislike about Rocket.Chat?** I'd like feature parity with Slack and similar platforms. Canvases and lists would be nice additions. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat offers easy team communication with a good UI and self-hosting benefits for security and compliance. ### 13. User-Friendly Design and Strong Security **Rating:** 3.5/5.0 stars **Reviewed by:** naman g. | Programming Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Rocket.Chat?** I find Rocket.Chat user-friendly with its modern design, which makes it easy to chat with my freelance clients. I also appreciate the app's security features, which are crucial for keeping client data safe. **What do you dislike about Rocket.Chat?** I think it would be better if Rocket.Chat added emoji and GIF support. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps me chat easily with a user-friendly and modern design, and its security features ensure client data is safe. ### 14. Best Communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kanga Y. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Rocket.Chat?** Open-source and self-hosted—full data control and easy customization. **What do you dislike about Rocket.Chat?** More admin overhead and a less polished UX (especially mobile) than hosted alternatives. **What problems is Rocket.Chat solving and how is that benefiting you?** Secure, self-hosted messaging that centralizes team comms, integrates with our systems (LDAP/SSO), reduces email noise, and keeps data in-house for compliance, saving time and cost. ### 15. experience with rocket.chat **Rating:** 3.5/5.0 stars **Reviewed by:** mar h. | coord recursos humanos, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Rocket.Chat?** I like that I can connect with my work team immediately. Additionally, I have the ability to send videos and voice notes, as well as easily share documents. **What do you dislike about Rocket.Chat?** There were occasions when it was not possible to integrate with other company programs. **What problems is Rocket.Chat solving and how is that benefiting you?** We were allowed to share documents simultaneously, which improved the productivity of the collaborators. ### 16. Good and Bad of RocketChat **Rating:** 3.5/5.0 stars **Reviewed by:** Edwin R. | ADM, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Rocket.Chat?** There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce. **What do you dislike about Rocket.Chat?** I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same mesage screen (this is a personal like, I'm sure some people like that option) **What problems is Rocket.Chat solving and how is that benefiting you?** The main problem rocket chat help solving was productivity and communication issues we where having. Before rocket chat we used Teams, but a lot of the new hires and frontline employess would spend a lot of time talking and messaging each other. With Rocket Chat limiting the features each user could access, they would only have access to specific chats, this improved the conversations, the interactions and team morale overall. Also, management had the opportunity to address issues and offer better more direct instructions porpously targeted to specific audiences (group chats). ### 17. Making interdepartment communication easier **Rating:** 4.0/5.0 stars **Reviewed by:** brian m. | Interim Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Rocket.Chat?** It makes communication with different departments in the company much easier and quicker **What do you dislike about Rocket.Chat?** Their customer support is not always and takes a few hours to respond to your request or enquiry **What problems is Rocket.Chat solving and how is that benefiting you?** It is solving the problem of interdepartmental communication and makes it easier and cheaper to communicate with different departs and suppliers which helps to improve business efficiency ### 18. Pleasant interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rafaela B. | Desenvolvedor trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Rocket.Chat?** I like being able to open threads so that group conversations, for example, become more simplified. This way, several people can talk about different topics at the same time without losing context due to interruptions. **What do you dislike about Rocket.Chat?** I frequently have some issues with connection loss, where I need to reload the page to receive or send pending messages. It also happens to freeze and log out automatically. **What problems is Rocket.Chat solving and how is that benefiting you?** I use rocket.chat to communicate with my colleagues at work, and it benefits me because of the threads that can be opened. This way, in channels where everyone has access, we can create various conversation topics, and each person opens the one that interests them the most, without needing to read unnecessary messages from contexts that I might not even be involved in. ### 19. "Excellent Open Source Chat Solution with Many Integrations" **Rating:** 4.0/5.0 stars **Reviewed by:** Amr E. | Senior Scrum Master, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Rocket.Chat?** Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, SMS, and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap. **What do you dislike about Rocket.Chat?** There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket. Chat is a reliable communication platform for high-private team chatting and collaboration. The highly scalable solution increases business efficiency by bringing messages, video calls, file sharing and all team communication into one place. A considerable advantage of Rocket. Chat is our Omnichannel feature, allowing your customers to choose how to contact you (Whatsapp, social media, website). ### 20. Capable opensource alternative to Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Marco D. | Product Lead Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Rocket.Chat?** What I like most about Rocket.Chat is that it is an open source software alternative to the well-known, but proprietary communication apps like Slack and Microsoft Teams. The large community, the ability to self-host the app and fully control the data the app generates and its MIT-license make it great for business-use in privacy conscious companies or those which fall under strict privacy regulations like Europe's GDPR. **What do you dislike about Rocket.Chat?** Since Rocket.Chat is not yet part of every web host's standard app repertoire for one-click installation, manual setup and configuration is often required. Compared to the SaaS competition from Slack and Microsoft Teams, significantly more expertise is required before things are up and running. **What problems is Rocket.Chat solving and how is that benefiting you?** At our company, Rocket.Chat has completely replaced Skype and Slack as the internal communication platform. Most colleagues communicate via Rocket.Chat while occasional calls are handled via VoIP where necessary. The powerful omnichannel feature allows us to route external request which arrive via email, phone, messenger app, etc. directly to our support or sales team. This not only saves time and money and enables a much more centralized organzation of our internal and external communication. ### 21. Rocket Chat - The Customizable Slack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Rocket.Chat?** Overall, Rocket.Chat fulfills my requirements for communication solutions. It offers public channels, private channels, direct messaging, integration capabilities through Webhooks, SMS functionality, and a chat widget for websites. The setup process is straightforward, whether using Docker or Ubuntu Snap **What do you dislike about Rocket.Chat?** Due to Rocket.Chat not being included as a standard app option for one-click installation on most web hosts, setting it up manually becomes necessary. This is in contrast to Slack and Microsoft Teams, which are more readily available as Software-as-a-Service (SaaS) solutions. However, the process of getting Rocket.Chat operational typically demands a higher level of expertise and understanding. Additional steps and configuration are typically involved before achieving a fully functional setup. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat serves as our human support tool. Our initial customer or lead inquiries are handled by a chatbot. However, when customers or leads require human assistance, we redirect them to Rocket.Chat, where our sales team is readily available. One notable advantage of utilizing Rocket.Chat is its cost-effectiveness per user, as opting for an alternative tool would likely result in significantly higher expenses. ### 22. Usage experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Herdney S. | Desenvolvedor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** I work as a developer, and what attracts me the most is the freedom to use APIs to create custom integrations. Currently, through APIs, we perform custom integration of WhatsApp, a Bot for WhatsApp with routing to Rocket.Chat Departments, among other integrations that are in progress. Another very important point is the support service, which always returns to us with suggestions whenever there are doubts. **What do you dislike about Rocket.Chat?** The price is inaccessible for small clients. Closed conversations cannot be deleted all at once (because many conversations are created for learning purposes and then have to be deleted one by one). Due to the wide range of configuration possibilities, the learning curve ends up being large, as until you learn where to change the settings and how to operate it, many errors occur and the process has to be redone. **What problems is Rocket.Chat solving and how is that benefiting you?** Integrate my various contact methods (website, WhatsApp, Instagram, Messenger), so I don't lose a lead regardless of which channel the customer reaches out to us. ### 23. Communication related app with an organisation. **Rating:** 3.5/5.0 stars **Reviewed by:** Ishita G. | Operations Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Rocket.Chat?** The best thing about Rocket chat is that we can communicate with our collegue by sitting at one place and share documents and other things related to the work. **What do you dislike about Rocket.Chat?** The thing I dislike about this app is that I cannot see the chats outside the organisation whenever i am on leave or any other reason. This is the thing i dont like. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket chat is solving our one to one conversation within the organisation with our collegues related to work or any personal thing. Where we can share documents over pdf, word etc. ### 24. Recommendable, with improvements to apply **Rating:** 4.0/5.0 stars **Reviewed by:** Agustin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Rocket.Chat?** What I like the most is the possibility of integrating with different applications and the customizable configuration that adapts to each organization. The management of users with their permissions and roles is very good. The connection with external applications. The usage statistics. **What do you dislike about Rocket.Chat?** I don't like it when unexpected errors occur while performing some type of configuration; there should be better exception handling, as the errors are not easy to identify. The mobile application can be improved, especially in its performance, as it is not very smooth, and I would also apply improvements to its design. I am not pleased with the user experience regarding the way messages are written and their format. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat solves the way of communication between employees of the organization and external clients who depend on it. With its functionalities, it benefits us by providing quick and easy access to relevant information for the organization, through channels associated with a bot and integration in between. ### 25. Rocket is very fast and usefull **Rating:** 4.0/5.0 stars **Reviewed by:** João Victor B. | Desenvolvedor de sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Rocket.Chat?** The tread help a lot in the centralization of content in a conversation; Make very easy to understando what is happening in work kkkkk **What do you dislike about Rocket.Chat?** When you open a tread (opened in right sidebar), and change to anoter discussion, the tread is closed :( So, if you whanna see two discussions (main and tread), you need to navigate between them. **What problems is Rocket.Chat solving and how is that benefiting you?** Team communication; We use it to do all communication inside our organization, and each team use it as need ### 26. No Better Chat than Rocket Chat! **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda S. | Ice-O-Matic Distributor of Louisiana, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about Rocket.Chat?** Easy to install. Group chat and encrypted chat. Integrations and bot support **What do you dislike about Rocket.Chat?** It is almost the same as Slack but you can install it on your own system. **What problems is Rocket.Chat solving and how is that benefiting you?** Thanks to the preconfigured UCS App Appliances, which are available as a virtual image, it is extremely simple to set up and to test it in your IT environment ### 27. The rocket launched **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammed S. | Logistics Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Rocket.Chat?** One of the standout features of Rocket.Chat is its flexibility and customization options. It can be self-hosted on a company's own servers or accessed through Rocket.Chat's cloud hosting, and it offers a wide range of customization options, such as integrations with third-party apps and services, custom themes, and plugins. This makes it an ideal solution for businesses and organizations that need a messaging platform that can be tailored to their specific needs. **What do you dislike about Rocket.Chat?** Some users may find that Rocket. Chat has a steeper learning curve compared to other messaging platforms. Limited support because of Rocket.Chat is an open-source platform,support options may be limited compared to proprietary messaging platforms **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat helps with security features, including end-to-end encryption, two-factor authentication, and user roles and permissions. This a good option for businesses and organizations that comply with strict data protection regulations. ### 28. Good UI and easy communication, could be improved a lot **Rating:** 3.5/5.0 stars **Reviewed by:** Sathya N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Rocket.Chat?** Rocketchat offers a simple and open source, that's the best part. Also the pricing is really affordable compared to other products with same feathers. **What do you dislike about Rocket.Chat?** The user interface is the bad part of rocket chat. Whereas Slack is so much better. **What problems is Rocket.Chat solving and how is that benefiting you?** It brings our team together in one central platform, making collaboration a breeze. With easy file sharing, quick messaging, and real-time updates, Rocket.Chat boosts our productivity and keeps everyone on the same page. No more email overload or scattered conversations. We can make decisions faster, work seamlessly, and create a more connected and efficient team environment. ### 29. Challenges, agility, and breaking paradigms. **Rating:** 4.0/5.0 stars **Reviewed by:** Julio A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Rocket.Chat?** The platform allows customer service to be carried out quickly and dynamically. The ability to send audio and files, in addition to text, greatly aids interaction. **What do you dislike about Rocket.Chat?** The platform sometimes seems unstable, in the video recording section it does not capture the computer screen. Request comments at the end of the service. And also the impossibility for those attended to view the response on devices different from the one that requested the service. **What problems is Rocket.Chat solving and how is that benefiting you?** This question is a bit difficult to answer because we constantly face some challenges, and it is somewhat difficult to identify how much of the system we are using is from Weni and how much is from Rocket.Chat. ### 30. A powerful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Emmanuel Alberto L. | Soporte de Infraestructura e Implementación de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat is an adaptive, customizable and scalable software for organizations. You can integrate things in the Marketplace or create your own scripts to customize a bot **What do you dislike about Rocket.Chat?** The graphic interface is a bit uncomfortable compared to other applications; some things don't work correctly; for example, the user name is shown instead of the real name in reactions. There are small things to improve **What problems is Rocket.Chat solving and how is that benefiting you?** The most essential thing in an organization is communication. Rocket.Chat is a helpful tool when you are in a big organization; we use bots to make handy informs that help us improve processes and reach our goals ### 31. Open Source Chat that Supports Multiple Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Richard B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Rocket.Chat?** Supports private messaging, multiple integrations, sms and webhooks. It is open source, so developers can provide input to help improve functionality and performance. It is possible to share one's screen as well as files. **What do you dislike about Rocket.Chat?** One has o subscribe to the costlier package to make the most of it because the free and single-user subscriptions have limited features. It can be challenging for less tech-savvy users **What problems is Rocket.Chat solving and how is that benefiting you?** Communicating with team members and partners sometimes in large groups which can be challenging. It helps us share work files, messages as well as video conference. This increases teamcollaborativeness and productivity ### 32. Rocket chat for modern teams **Rating:** 4.0/5.0 stars **Reviewed by:** Apoorva R. | Senior Software Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2023 **What do you like best about Rocket.Chat?** 1. Free and open-source: Rocket.Chat is free to use and open-source, which means that users have access to the source code and can customize and extend the platform to meet their needs. 2. Customizability: Rocket.Chat allows users to customize the look and feel of the platform to match their branding and preferences. 3. Scalability: Rocket.Chat can handle large numbers of users and messages, making it a suitable option for large organizations or communities. 4. Integrations: Rocket.Chat offers a variety of integrations with other tools and platforms, such as Slack, GitHub, and Trello. 5. Security: Rocket.Chat provides a number of security features, including end-to-end encryption, to help keep conversations private. **What do you dislike about Rocket.Chat?** 1. Complex setup and configuration: Setting up and configuring Rocket.Chat can be a bit complicated for those who are not familiar with server administration and network protocols. 2. Limited mobile app functionality: The Rocket.Chat mobile app is not as full-featured as the desktop version and may not work as well for users who are frequently on the go. 3. Lack of support for certain features: Some missing features such as screen sharing and video conferencing, which can make it difficult to use certain types of workflows. **What problems is Rocket.Chat solving and how is that benefiting you?** 1. Communication and collaboration within teams: Rocket.chat allows teams to communicate and collaborate effectively by providing a centralized platform for messaging, voice and video calls, file sharing, and task management. 2. Remote work: Rocket.chat enables remote teams to stay connected and productive, regardless of location. This can help to improve communication and increase efficiency. 3. Cost savings: By using Rocket.chat, teams can reduce the need for multiple communication and collaboration tools, resulting in cost savings for the organization. ### 33. A good platform but needs improvement in usability. **Rating:** 3.5/5.0 stars **Reviewed by:** Bruno C. | Analista de Suporte N3, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Versatility and customization. The strong point lies in the omnichannel configuration possibilities and the ease of integration with external systems, the app store is another strong point. **What do you dislike about Rocket.Chat?** The amount of menus and submenus makes navigation confusing, even following the evolution of the product there is still a very large area to be explored in terms of usability. Another pain that needs to be improved is the point of communication with your support that often takes time. The permission system is a strong and weak point because as there is a large amount of permission, it becomes extremely difficult to customize. **What problems is Rocket.Chat solving and how is that benefiting you?** We use the platform to perform the service in the transition from virtual to human service. Attendance audit and metrics monitoring. ### 34. good product, can improve usability **Rating:** 3.5/5.0 stars **Reviewed by:** Carolina E. | Account Executive - Farmer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Rocket.Chat?** I really like that in addition to being able to perform calls, it has an area for internal communication. this makes it much easier to provide support or ask for help among collaborators. **What do you dislike about Rocket.Chat?** unfortunately, I don't have confidence with the data report that the rocket brings. every month I find differences between the analytics data and the data pulled by the service history. Furthermore, I think that some features are not very user friendly, such as triggering tempate messages from the rocket. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket has helped to manage the team's services, monitor and ombudsman. ### 35. Overall a feature rich direct messaging solution **Rating:** 4.0/5.0 stars **Reviewed by:** Fabio T. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Rocket.Chat?** The variety of features at rocket.chat is almost unbeatable. The omnichannel integration and open integration of all services are also features that are missing from the competition. **What do you dislike about Rocket.Chat?** Sometimes we feel that new releases are not tested enough before they are rolled out. This isn't anything dramatic since support tries very hard to fix these issues, but sometimes bugs that were fixed years ago come up. We think that the QM process can still be improved. **What problems is Rocket.Chat solving and how is that benefiting you?** With rocket.chat we inform our employees with the webhook integration of all activities that occur in our software solutions. rocket.chat takes over the central role of communication in our organization without replacement. ### 36. Rocket.Chat user review **Rating:** 4.0/5.0 stars **Reviewed by:** Afrânio C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Rocket.Chat?** I like the high level of customization and the possibility to use it both via omnichannel and internally in the company. I think Rocket.Chat's big difference from the competitors are those two factors. **What do you dislike about Rocket.Chat?** Sometimes my connection does not work properly with Rocket.Chat, and frequently happens that a message that I send is only delivered some days after, also it would be really better if it were faster. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat is solving my problems related to customer service and internal communication. I have realized that I got really productive when it comes to internal communication, because I enjoy the way channels work and the feature of pinning announcements has been helping me a lot to manage my team. ### 37. Review for Rocket Chat ..!! **Rating:** 3.5/5.0 stars **Reviewed by:** shivam p. | Senior SAS Programmer , Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Rocket.Chat?** 1. It is a best alternative from Google Hangouts,Skype etc. 2. It's user interface was simple and easy to use. 3. Subscription plans are quite cheap . **What do you dislike about Rocket.Chat?** 1. It is bit laggy and sometimes there is a delay in chat . 2. There can be improvement related to Emojis and chat features **What problems is Rocket.Chat solving and how is that benefiting you?** 1. Voip calling and messaging Cheapest options when compared to Microsoft teams and slack. 2. Help in team gathering during video conferencing. ### 38. A solid user experience and helped out team communicate across multiple protocols **Rating:** 3.5/5.0 stars **Reviewed by:** Scott F. | Interim Director or Mediated Education, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Rocket.Chat?** It allowed our team of technical staff of all ages, backgrounds, and preferences to use a consolidated platform with existing protocols and user accounts which was a great bridge to mature our understanding of how to work remotely as a team. **What do you dislike about Rocket.Chat?** It was lacking some collab features that would have been nice but it has grown and improved a lot. **What problems is Rocket.Chat solving and how is that benefiting you?** It consolidated our communication channels ### 39. Sometimes it presents instability, but overall it is a great platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Ease of communication and access. The app doesn't use much memory and navigation is smooth. The way to communicate is very agile and I highly recommend its use. **What do you dislike about Rocket.Chat?** I use Rocket installed internally in the company and sometimes it shows slowness, but I believe it is something related to the company's server and not the tool. **What problems is Rocket.Chat solving and how is that benefiting you?** Agility in communication between teams, whether through direct messaging or even with groups and channels. The visual organization of the tool is also very good, which facilitates communication. ### 40. User-friendly and easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio Paulo F. | New Business Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** I love opensource solutions, and everything those kinds of tools can do. Omnichannel is the present and the future of customer support **What do you dislike about Rocket.Chat?** Push notifications and features are too limited on the free version **What problems is Rocket.Chat solving and how is that benefiting you?** Can answer multiple customers at the same time that I use it for internal collaboration. That saves us time ### 41. Rocket.Chat Boosts Customer Support & Satisfaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat makes it easy to maintain an open channel of communication for both current and potential customers. With Rocket.Chat, we can solve problems, answer sales questions, and more. **What do you dislike about Rocket.Chat?** The integration/onboarding process for Rocket.Chat was a little shaky at first, however once the tool was added we have seen positive results. A training guide or step-by-step document would have been helpful. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat has opened a channel to our customers that we did not previously have. With this tool we are able to speak with our customers quickly and securely while saving them time and frustration as well. ### 42. The interface is simple but for human assistance, visual bugs occur in some versions **Rating:** 3.5/5.0 stars **Reviewed by:** Mallu Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Interacting with emojis and gifs in Channels is cool, the interface is simple **What do you dislike about Rocket.Chat?** errors when sending files, problems with date, there are many permission configuration options that it is not clear what they will impact on access restrictions it is confusing **What problems is Rocket.Chat solving and how is that benefiting you?** Support is very quick to respond. ### 43. Lite communication tool to communicate across teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Rocket.Chat?** 1. Possible to get windows notifications either by using the rocket chat app or the website. 2. Create groups and link them with other tools (Jira, Jenkins). 3. Making a call is also something new that I appreciate. 4. Quote sentences and inline code are great basic features **What do you dislike about Rocket.Chat?** 1. As it's a lite communication tool, GUI is a little basic and does not provide many options compared to other expensive tools. So overall the usage of it is limited but still efficient for specific use cases. **What problems is Rocket.Chat solving and how is that benefiting you?** 1. Communication with different teams. Using a web or app application is possible (So it can be also launched on Mobile to get a notification when someone sends you a message). 2. BUG track when a group is created to follow the status, you can add/remove members to the group. ### 44. One of the best tool to interact with colleagues **Rating:** 4.0/5.0 stars **Reviewed by:** Sasi k. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Rocket.Chat?** It's like common interaction tool used in companies but the thing here is it's cheap in cost compared with other tools. Offers best solution **What do you dislike about Rocket.Chat?** The UI of the rocket chat should be improved very much when I last used it 17 months ago the UI is bad and also the mobile application needs to be improve and right now I heard there a step ahed **What problems is Rocket.Chat solving and how is that benefiting you?** We are using rocket chat in the company as an communication tool to interact with the colleague's ### 45. Easy and intuitive to use. Helps a lot with internal communication with the team. **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline S. | Gerente Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Usability and practicality in communication with the team. **What do you dislike about Rocket.Chat?** There are few updates with new features. **What problems is Rocket.Chat solving and how is that benefiting you?** Improved internal communication with the team a lot. ### 46. Great experience with Rocket.Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis C. | SDR LATAM, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** I like the fact that with Rocket.Chat you have the option to use it on-premise or as SaaS, also the omnichannel features are outstanding compared to competitors. **What do you dislike about Rocket.Chat?** The lack of instant integrations as Slack offers, with Rocket.Chat you can integrate almost everything, but you have to deploy by yourself. **What problems is Rocket.Chat solving and how is that benefiting you?** Allows communication with coworkers and also customers thru the omnichannel funtionalitties, it is awesome to have both conversations at the same place. ### 47. It needs to be more usable **Rating:** 3.5/5.0 stars **Reviewed by:** WILDNEY C. | Analyste de Déploiement, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** I like the fact to do chat with colleagues. **What do you dislike about Rocket.Chat?** It's not so good to use with chatbot, to respond clients **What problems is Rocket.Chat solving and how is that benefiting you?** Be more usable to user who's not be able in codification. ### 48. a good omnichannel tool **Rating:** 4.0/5.0 stars **Reviewed by:** Cilo R. | Coordenador de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Omnichannel for external service, to interconnect my WhatsApp **What do you dislike about Rocket.Chat?** Difficulty managing the service queue **What problems is Rocket.Chat solving and how is that benefiting you?** Multiple service channels and response speed for my customer ### 49. Great application, lack of support **Rating:** 4.0/5.0 stars **Reviewed by:** Paulo B. | Node.js Backend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** The best thing in rocket.chat in my opinion is it's livechat integration **What do you dislike about Rocket.Chat?** Slow sometimes and it's database/backend resource consumotion are really high **What problems is Rocket.Chat solving and how is that benefiting you?** Facilitating the communication between clients and the company ### 50. Great tool with a lot of potential, specially if you're not self hosting **Rating:** 4.0/5.0 stars **Reviewed by:** Santiago G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Great integration with multiple communication channels, as well as internal communication **What do you dislike about Rocket.Chat?** The Community version can feel half-baked at times. One key feature my client needed was email integration which barely worked on the community version. **What problems is Rocket.Chat solving and how is that benefiting you?** Integrating multiple communication channels, while allowing the team to collaborate. All in a single place without context switching. ## Rocket.Chat Discussions - [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) - 2 comments, 1 upvote - [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) - 2 comments, 1 upvote - [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) - 1 comment, 1 upvote - [How do I get the Channels user is in? Secondly, When running multiple instances with traefik of any other way, Would I be able to get all the servers user is in?](https://www.g2.com/discussions/how-do-i-get-the-channels-user-is-in-secondly-when-running-multiple-instances-with-traefik-of-any-other-way-would-i-be-able-to-get-all-the-servers-user-is-in) - 1 comment, 1 upvote - [How do I actually contact rocket chat?](https://www.g2.com/discussions/40474-how-do-i-actually-contact-rocket-chat) - 1 comment, 1 upvote - [View Rocket.Chat pricing details and edition comparison](https://www.g2.com/products/rocket-chat/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A03%3A08+-0500&secure%5Bsession_id%5D=79aef9fe-8948-4b58-8306-f402a299c8f1&secure%5Btoken%5D=a1ba6ca8363c688433f44faae1387ea54afea3a4673577f4813b56d8d9f42e4f&format=llm_user) ## Rocket.Chat Integrations - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Rocket.Chat Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Support** - Documentation - Community Support - Professional Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **Software Type** - Mobile - Browser Application - Desktop Application **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Rocket.Chat Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,644 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,666 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,508 reviews)