# Element vs Rocket.Chat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Rocket.Chat excels in providing a balance of **flexibility** and **control** , allowing users to fully manage and customize their communication environment. This is particularly beneficial for organizations that prioritize **security** and **compliance** , as noted by users who appreciate the option to self-host their communications.
- **Users say** that Element stands out for its **strong security** features, including **end-to-end encryption** , which reassures teams about the privacy of their conversations. This focus on security, combined with the ability to manage channels for various projects, makes it a compelling choice for those who prioritize data sovereignty.
- **Reviewers mention** that Rocket.Chat is particularly useful for internal communications, especially when discussing complex issues that are difficult to address via calls. Users highlight the ability to mention specific team members and address issues directly in chat, enhancing collaboration and problem-solving.
- **According to verified reviews** , Element offers a user-friendly experience that combines the ease of consumer apps with **enterprise-grade security**. This dual appeal makes it a favorite among both end-users and IT teams, as it allows for a seamless communication experience without sacrificing security.
- **G2 reviewers note** that while Rocket.Chat has a slightly lower score in terms of ease of setup compared to Element, it still provides a robust platform for team collaboration. Users appreciate the straightforward connectivity to various servers, which simplifies the integration process.
- **Users highlight** that Element's mobile and web applications are highly rated, with a focus on **configurability** and **file transfer** capabilities. This versatility allows teams to adapt the platform to their specific needs, making it a strong contender for small businesses looking for a customizable solution.



| | Element | Rocket.Chat | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 43 | 374 | 
| **Largest Market Segment** | Small-Business (59.5% of reviews) | Mid-Market (50.4% of reviews) | 
| **Entry Level Price** | $5.00 1 month per user | Free Per Year | 

---
## Top Pros & Cons

### Element

Pros:
- Security (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Not Intuitive (3 reviews)
- Complexity (2 reviews)

### Rocket.Chat

Pros:
- Ease of Use (17 reviews)
- Features (14 reviews)

Cons:
- Not User-Friendly (7 reviews)
- User Interface (7 reviews)

---
## Ratings Comparison
| Rating | Element | Rocket.Chat | 
|---|---|---|
  | **Meets Requirements** | 8.7 (31 reviews) | 8.6 (282 reviews) | 
  | **Ease of Use** | 8.5 (31 reviews) | 8.7 (289 reviews) | 
  | **Ease of Setup** | 8.7 (13 reviews) | 8.2 (130 reviews) | 
  | **Ease of Admin** | 8.0 (10 reviews) | 8.3 (123 reviews) | 
  | **Quality of Support** | 7.9 (27 reviews) | 8.0 (237 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (11 reviews) | 8.2 (110 reviews) | 
  | **Product Direction (% positive)** | 7.7 (31 reviews) | 8.4 (278 reviews) | 

---
## Pricing

### Element

#### Entry-Level Pricing

Plan: Element Business

Price: $5.00 1 month per user

Description: For teams who need secure communications hosted in our secure cloud hosting service.

Key Features:
- The Element app
- Cloud admin console
- Customer support 

[Browse all 2 editions](https://www.g2.com/products/element-io/pricing)

#### Free Trial

Yes

### Rocket.Chat

#### Entry-Level Pricing

Plan: Starter

Price: Free Per Year

Description: Ideal for technical evaluation or small businesses

Key Features:
- Up to 50 users
- Self-managed only
- CORE CAPABILITIES, INCLUDING:

[Browse all 4 editions](https://www.g2.com/products/rocket-chat/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Element** | 8.4/10 | 29 |
| **Rocket.Chat** | 8.3/10 | 219 |

#### Business Instant Messaging

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **File Sharing** | 8.3 (23 reviews) | 8.6 (165 reviews) | 
| **Notifications** | 8.7 (25 reviews) | 8.1 (175 reviews) | 
| **Search** | 8.3 (24 reviews) | 8.0 (167 reviews) | 

#### Business Instant Messaging 

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Audio Conferencing** | 7.9 (20 reviews) | 7.7 (108 reviews) | 
| **Video Conferencing** | 7.5 (18 reviews) | 7.6 (103 reviews) | 

#### Business Instant Messaging

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Mobile Application** | 8.3 (22 reviews) | 7.8 (151 reviews) | 
| **Web Application** | 9.2 (22 reviews) | 9.0 (170 reviews) | 
| **Integrations** | 8.6 (22 reviews) | 8.5 (125 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Text Summarization** | Not enough data | 9.0 (5 reviews) | 

#### AI - Business Instant Messaging

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **AI Powered Search** | Not enough data | 9.0 (5 reviews) | 
| **Smart Notifications** | Not enough data | 9.3 (5 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.7 (5 reviews) | 
| **Content Generation** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | 9.0/10 | 10 |

#### Platform

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.4 (9 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.8 (9 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | 7.4 (7 reviews) | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 8.3 (8 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.6 (8 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 10.0 (8 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 7.9 (8 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.4 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 39 |

#### Collaboration Tools

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (25 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.5 (17 reviews) | 
| **Whiteboarding** | Not enough data | 8.7 (13 reviews) | 
| **Live Chat** | Not enough data | 9.2 (18 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (13 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (19 reviews) | 
| **Recording** | Not enough data | 8.7 (17 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.8 (22 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.2 (16 reviews) | 

#### Software Type

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Mobile** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.4 (17 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.0 (21 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | 8.8/10 | 73 |

#### Functionality

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.9 (59 reviews) | 
| **API Call Speed** | Not enough data | 8.7 (53 reviews) | 
| **Communication Varieties** | Not enough data | 9.2 (63 reviews) | 

#### Support

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Documentation** | Not enough data | 8.7 (57 reviews) | 
| **Community Support** | Not enough data | 8.8 (60 reviews) | 
| **Professional Support** | Not enough data | 8.7 (53 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | 8.6/10 | 146 |

#### Generative AI

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (8 reviews) | 

#### Communication

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (107 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (121 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (78 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (108 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (48 reviews) | 

####  Internal Use

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (109 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.7 (93 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (80 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.4 (78 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (101 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (82 reviews) ✓ Verified | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Training & Learning Modules** | Not enough data | Not enough data | 
| **Health & Safety Policies** | Not enough data | Not enough data | 
| **Onboarding & Offboarding** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Employee Services** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Private Messaging** | Not enough data | Not enough data | 
| **Announcements** | Not enough data | Not enough data | 
| **Emergency Notifications** | Not enough data | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Insights & Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SOPs & Documentation** | Not enough data | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Rocket.Chat** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Element | Rocket.Chat | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Element (1):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms)

**Unique to Rocket.Chat (5):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Element | Rocket.Chat | 
|---|---|---|
| **Small-Business** | 59.5% | 35.6% | 
| **Mid-Market** | 27.0% | 50.4% | 
| **Enterprise** | 13.5% | 13.9% | 

### By Industry

#### Element

- **Information Technology and Services:** 14.3%
- **Computer Software:** 11.4%
- **Marketing and Advertising:** 8.6%
- **Writing and Editing:** 5.7%
- **Staffing and Recruiting:** 5.7%
- **Medical Practice:** 5.7%
- **Consumer Goods:** 5.7%
- **Accounting:** 2.9%
- **Animation:** 2.9%
- **Automotive:** 2.9%
- **Other:** 34.3%

#### Rocket.Chat

- **Information Technology and Services:** 22.8%
- **Computer Software:** 14.6%
- **Hospital & Health Care:** 4.3%
- **Marketing and Advertising:** 3.6%
- **Education Management:** 3.6%
- **Telecommunications:** 3.0%
- **Consumer Services:** 3.0%
- **Government Administration:** 2.4%
- **Higher Education:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 38.3%

---
## Alternatives

### Alternatives to Element

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (38954 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18503 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Wire](https://www.g2.com/products/wire/reviews) — 4.2/5 stars (65 reviews)
- [Zulip](https://www.g2.com/products/zulip/reviews) — 4.6/5 stars (118 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (665 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18883 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56325 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3501 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47827 reviews)

### Alternatives to Rocket.Chat

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18503 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18883 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (38954 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56325 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Jitsi](https://www.g2.com/products/jitsi/reviews) — 4.3/5 stars (223 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3849 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews)

---
## Top Discussions

### Element

No discussions available for this product.

### Rocket.Chat

- Title: [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) — 2 comments, 1 upvote
  > **Top comment:** "I was actually fooled and scammed by someone I trusted with my funds through a transaction we did and I feel so disappointed and hurt knowing that someone..."
- Title: [Is is possible to customize the REST Api of Rocket Chat?](https://www.g2.com/discussions/12467-is-is-possible-to-customize-the-rest-api-of-rocket-chat) — 2 comments, 1 upvote
  > **Top comment:** "If you mean building Rocket Chat Apps then have a look on the forums, these can be put up on the Rocket Chat..."
- Title: [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) — 1 comment
  > **Top comment:** "We use Rocket.chat as a messaging platforms for our volunteers to keep in contact with each other, We also use it to notify our volunteers of new..."
- Title: [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) — 1 comment, 1 upvote
  > **Top comment:** "Hello everyone, Are you looking for a professional trader, forex and binary manager who will help you trade and manage your account with good and massive..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/element-io-vs-rocket-chat)