Resonate CX Reviews & Product Details

Customer feedback provides direct, honest insight into what the business is doing well and where improvements may be needed.

Responding to feedback is important to customers, as it shows that we are listening and that we value their views.

It helps the business make decisions based on data, insight and evidence, rather than relying on anecdotal feedback alone. Review collected by and hosted on G2.com.

The volume of feedback received is relatively low, typically around 10–20%, which means it may not always reflect the experience of the wider customer base.

Excluding scores of 7 and 8 can limit transparency, as many people would still consider 8 out of 10 to represent a positive experience.

Some customers may believe their feedback is being given confidentially and may not expect to be contacted directly by centre teams to discuss it.

Perceptions of what is “good” or “bad” are subjective and can vary significantly from one customer to another.

Some negative feedback relates more to brand-level or head office processes, which may sit outside the control of centre teams and be difficult for them to resolve directly. Review collected by and hosted on G2.com.

What I like best about Resonate CX is how it provides clear, real-time insights into family feedback, making it easier to identify trends, address concerns quickly, and improve overall service quality. Review collected by and hosted on G2.com.

Resonate CX is a great tool for capturing real-time family feedback and helping us identify key trends quickly. At times, navigating the platform or extracting specific reports can be a bit time-consuming, particularly when looking for service-level insights. That said, the value it provides in helping us act proactively and improve the family experience makes it an essential tool for our teams. Review collected by and hosted on G2.com.

While I value all the features of the platform, I am particularly impressed by its strong focus on customer sentiment. Working within the care sector, it is essential that we actively listen to parents’ needs—recognising that those needs can evolve rapidly. The platform enables us to respond with agility, adjusting both our focus and our communication as expectations change.

The ability to maintain clear oversight across the organisation—whether at regional level, cluster level, leadership groups, or individual sites—supports both efficient high-level reviews and more targeted, site-specific support where required.

We use the platform not only to identify opportunities for improvement across the organisation and within individual centres, but equally to recognise and celebrate the positive, affirming feedback received by our teams.

The implementation process was seamless, and embedding the system into our daily operational rhythms was straightforward.

Introducing the expectation of daily engagement and a 24-hour timeframe to “close the loop” initially felt ambitious. However, this discipline has proven to be a key driver of the platform’s success.

By setting clear expectations from the outset, we achieved full adoption across the business. The consistent, timely follow-up has strengthened accountability, enhanced responsiveness to parents, and ensured the platform delivers meaningful, measurable impact.

The integration with Google Reviews has been truly transformative. Parents are often time-poor and, even when they genuinely value your service, may not prioritise leaving a public review. The ability for them to complete a survey and seamlessly opt to publish a Google review at the same time significantly reduces friction in the process.

This functionality not only increases the volume and visibility of authentic feedback, but also strengthens our online reputation, enhances credibility within the community, and supports prospective families in making informed decisions.

The customer support provided at implementation was particularly valuable, ensuring the team developed a strong understanding of how to maximise the platform’s capabilities from the outset.

It now forms an integral part of our KPI reporting, and seeing each centre’s NPS score increase month on month is both rewarding and motivating. Review collected by and hosted on G2.com.

There is not a single feature of the platform that I do not value. Its continuous updates consistently enhance efficiency, making the review and analysis of information increasingly streamlined over time. Review collected by and hosted on G2.com.

Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network. The dashboard is intuitive and easy to navigate, making it simple to move from a national overview down to individual stores and then drill into verbatim customer comments to understand the story behind the data.

The integration with Google Reviews has delivered tangible results by driving a significant increase in review volume and contributing to a 0.2 uplift in our overall star rating. The AI capabilities also help us quickly identify the root causes behind both positive and negative experiences, so we can focus on meaningful operational improvements.

Implementation was smooth and well supported. Our Customer Success Manager, Vereen, guided us through every step of the process and continues to provide exceptional ongoing support. Vereen has been highly responsive, proactive, and available whenever needed, helping ensure we maximise value from the platform. We couldn’t be happier with the level of partnership and service we’ve received. Review collected by and hosted on G2.com.

Resonate CX provides extensive data touchpoints and strong reporting capabilities, which are powerful, but it has taken time for us to fully understand how to best leverage these features within our business. As a national retail network, integrating the platform into day-to-day operations has required ongoing refinement and adjustment.

The process of closing the loop—particularly where responsibility sits with individual stores—has also been challenging. At times, this has led to customer feedback being missed while store operators build familiarity with, and engagement in, the platform. Achieving consistent adoption across the network has taken time, and ensuring store teams use the system proactively remains an ongoing area of focus for us. Review collected by and hosted on G2.com.

I use Resonate CX to obtain real-time feedback from our clients, which is very useful in understanding what we do well and where we can improve. The reporting element of Resonate is quite helpful, making the previously manual and time-consuming feedback process much more efficient. I appreciate the function of being able to view feedback separately for our two brands. It's great that the Resonate team is friendly and genuinely interested in creating a platform that works for us as a company. Also, Resonate is integrated with OfficeRND to pull client info for surveys. I also found the initial setup brilliant, as the team was keen to meet our needs. Review collected by and hosted on G2.com.

Nothing at this stage, very happy with the platform and see the value in it. Review collected by and hosted on G2.com.

They don’t just provide survey data; they deliver deep, actionable feedback drawn directly from our customer base, which makes it much easier for us to understand what customers are really saying and what we should do next. Review collected by and hosted on G2.com.

It’s not possible to provide customers with QR codes at the centres, so they can leave their feedback at a time that’s convenient for them. Review collected by and hosted on G2.com.

I love how easy it is to navigate through everything with Resonate CX and the visibility of the system. I appreciate being able to see how I'm progressing, which has made my quality improvement a lot easier. For someone new to the system, it's great to navigate easily without needing too much guidance from experienced people; that's a big plus for me. The visibility of the system is very clear and bold, and being able to see the ratings and feedbacks is amazing compared to other ones I've used. The initial setup was so easy; I just logged in, put my password, and I was able to see everything. The dashboard and the normal view are easy to navigate. Everything about it is just great. Review collected by and hosted on G2.com.

Not at this point . Very happy with the platform Review collected by and hosted on G2.com.

I appreciate how Resonate CX effectively transforms customer feedback into clear, actionable insights, which we can quickly implement to resolve issues with the customer and work on improving our customer experience. It's incredibly valuable because it allows us to swiftly understand the root causes of customer issues and take meaningful actions. This capability helps us not only resolve problems promptly but also identify patterns or trends that highlight broader opportunities for improvement within our business. Additionally, Resonate CX's design streamlines our process for tracking, prioritizing, and acting on customer feedback, making it easier for us to close the loop with customers and demonstrate improvements to the business. Furthermore, the initial setup process was very easy, which made our transition seamless. Compared to our previous tool, Ask Nicely, which provided basic and unsolicited feedback collection, Resonate CX offers more real-time and actionable insights rather than just customer verbatim, greatly enhancing our capabilities. Review collected by and hosted on G2.com.

I feel that Resonate CX could improve by offering customizable alerts or notifications to ensure that high-priority issues are flagged more proactively. Review collected by and hosted on G2.com.

I find Resonate CX easy to use and appreciate that it has been tailored to our needs. It looks professional to our clients and members. The team is very friendly and knowledgeable. The communication with the team has been great, with regular calls making it feel like they genuinely want to support us. Additionally, the platform provides us with valuable information like the NPS score, helping us be proactive in resolving issues, understanding client and member perspectives, and assisting with renewals. Review collected by and hosted on G2.com.

nothing to add here Review collected by and hosted on G2.com.

I use Resonate CX to track our NPS score and client feedback. I like that it takes away the manual work of putting together feedback surveys and spares us hours of going through spreadsheets. The ease of use is great because it makes it manageable to action client feedback. The initial setup was super simple, thanks to the team. Review collected by and hosted on G2.com.

I find the interface itself a bit challenging, but I think it's because I am new to the platform and just getting to grips with it myself. Review collected by and hosted on G2.com.