LogMeIn Resolve Reviews & Product Details

The best feature in Resolve is hands down their support section, where you can connect to a remote PC by simply giving the user a link to click on and downloading a launcher for Resolve. This was super helpful in my position because we were moving from using a certain remote viewer, and when it came to deploying the system, we did not run into much trouble at all using this feature. We deployed the installer primarily using Intune so that it will push out to all target machines, and the support feature came in clutch for the machines that were not working correctly on Intune. We use Resolve on a daily basis to support 300+ end users within our business and have been super impressed so far. Both myself and the rest of the team have found it really easy to navigate through Resolve to find and use information/features. Review collected by and hosted on G2.com.

There are a lot of features that we do not use, so I cannot speak negatively on those without having experienced what it is like to use them, such as the helpdesk feature, which is a big feature that is a part of Resolve, but we use another system for tickets. The only thing that I can say I was not a fan of is the geolocation feature for each device added because it is wildly inaccurate, so if you need to know where a particular device is, do not bother relying on this information.

I also find that when I'm on a remote session and switch tabs, it has the tendency to glitch, and the stream disappears. It means I have to disconnect and then reconnect, which is less than ideal when trying to sort an issue out urgently for an end-user. This has happened far too many times for my liking, but maybe it is something that will improve over time. Review collected by and hosted on G2.com.

I like to say how glad i am for remote transfer of my files. Very sensitive with security with its support of Keyin. Reliable for remote access for monitoring, support, updates and resolving computer issues remotely. Great support for multi session which allow support of multiple users at the same without any delays. I love it for it keep improving day by day with now data encryption and 2FA authentication. Sleek interface makes me love it more to easily navigate. Review collected by and hosted on G2.com.

At first I thought I had the wrong thing but with time have come to love for stability with remote access from anywhere and file transfers. Review collected by and hosted on G2.com.

I really enjoyed the backend access that came with Logmein Resolve, being able to run Powershell scripts, copy files and folders and view file structure without bother the user. Review collected by and hosted on G2.com.

I work in a 100% remote setting, so when Logmein Resolve doesnt start and a user has trouble, i have no way of assisting them, other than asking them to restart their computer in the hopes that the Logemin Resolve might restart and then allow me to access. This is espcially painful when installed on a remote server in Azure when you need to login. Logmein Resolve struggled to work with Windows virtual desktops with Multi-session, it would always attempt to login to the last account that accessed it, so it would often login to a users live session while they are working. It didnt give me the posability of logging in as admin when starting the session. Review collected by and hosted on G2.com.

The great connection way and the soft remote control usage, also an easy way to transfers files in cases of being needed. Review collected by and hosted on G2.com.

The most useful options are only under payment. Review collected by and hosted on G2.com.

I have been using Go To Resolve (formaly Go To Assist) for the past 3 years. I find it easy to use, easy to add users and easy to access remotely in order to provide support.

No user need to be on the other side in cases I need to access a different PC.

If neede for any questions, I found their customer service to be supper helpful and very friendly. Review collected by and hosted on G2.com.

What I dislike about Go To Resolce, is the lack of easy way to nstall the remote user access on the remote computer as it was under Go To Assist. Review collected by and hosted on G2.com.

the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expectations. It was super easy to integrate. Review collected by and hosted on G2.com.

they could not import my trial data into the final version. I had to reinstall the agent on all clients again. Review collected by and hosted on G2.com.

The web dashboard allowing not only remote desktop assistance but also having the ability to check out the specs of the pc, its current use / processes etc and also having the powershell there to use has been great.

Powershell scripting batches of intalls / config changes / tweaks etc has also been useful especially for those stubborn machines not picking up group policies due to one issue or another. Review collected by and hosted on G2.com.

The AI is not quite there yet in my opinion, but it is improving all the time, I much prefer / trust my powershell scripts to what it produces, and everyone it has produced so far has needed a teak or two. Review collected by and hosted on G2.com.

What I really like on GoTo Resolve is the possebility to search devices by there username. Using other programs, I spend a lot of time, directing collegues, who needed help, to a software and instruct them how to give me access on there computer. With GoTo Resolve the only thing I need to know is who called me. I can find there device by simply looking for there name in the program.

I also really like that the application and the web version reconise my keyboard language. I give support to people in diffrent countrys with diffrent keyboards and Go To resolve have the best solution for the diffrent keyboards and I did not recived any problems what so ever.

I also like that I can use GoTo Resolve as application and on the Web. Runs very smooth on both and provides everything thats needed!

I also like that you provide a msi file for installation, so I can enroll it to all company devices.

The option to use a download link to direct support was okay, but I did not have too much occasions to test it. Review collected by and hosted on G2.com.

Since the recent update, the software performs very slow. I think it´s an issue of the update and that its likeley fixed soon.

The fact that I need to enter a security key is sometimes annoying. I know it´s always better to have security measures in place, but sometimes the settings reset it self, so insted of providing the security key once a week, it will be needed for every action and I need to reset it again.

Happend to me after I used the web version after a while of using the application. Review collected by and hosted on G2.com.

GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip. Review collected by and hosted on G2.com.

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. Review collected by and hosted on G2.com.

Very good software. I have used Goto Assist for many years Review collected by and hosted on G2.com.

Be careful of their terms of use. After using the service for many years, I retired recently. I was charged for yearly renewal of the service. The day I received the renewal invoice by email, I called and cancelled. They had already charged my credit card and informed me if I wanted to cancel, I had to do before the renewal date. I was never informed that the subscription was up for renewal. So now I have a year subscript for something I will not use. In my opinion this is very questionable business practice. Review collected by and hosted on G2.com.