I have used this company software for many years, back when it was LogMeIn Rescue. Their recent merger combines many products into one easy-to-manage admin console. The login process for my users is much better now having 1 place to login rather than many different login sites depending on the product you use. I love the connectivity of it across platforms, the ease of use, and how simple it is for a non-tech person to get instructions to run the applet to allow me to connect to their system. Very user friendly!
There is only 1 thing I dislike, which is not directly about GoToAssist anyways...it is Microsoft's issue with elevated UAC prompts that are not able to be controlled by the remote technician. There are a few windows also that cannot be controlled, such as the Task Manager, elevated CMD's, etc. I would like to see a button created in GoToAssist that will close such a window that is prohibiting me from controlling the remote system. Once one of those windows is opened, you loose complete control and cannot even close that window, therefore are required to have a user at the system to close the window, or click off of it, so you regain controls.
Try it. Don't ever believe it is just another option - this is THE option. I have done tremendous amounts of testing and demo's over software solutions for remote sessions/support and GoToAssist has combined all of the needs and wants from other software and resolved all the known issues that others have with compatibility and how to start sessions. This software may never need enhancements, because it can do everything already!
We utilize it as our primary means of providing technical support to over 4,000+ travel agents working from home around the country. We maintain our own custom platform that is proprietary for our organization. At times a system has an issue connecting and rather than asking questions and figuring it out via phone call, we provide this option for remote technician support and we will connect to their system to resolve the issue.
This solution has diminished the amount of time per phone call by allowing us to control the system ourselves and avoid lengthy discussions. It has also allowed me to personally provide remote support from anywhere I am located. While other software solutions require you to be at a computer to connect to another system - GoToAssist does not have this limitation! I am able to initiate remote sessions from my computer, tablet, cell phone, anywhere! So regardless where I am at, when my customers require technical assistance, I am there to help and connect! I've done this from my Android cell, and the user interface is awesome and never cumbersome!