LogMeIn Resolve Reviews & Product Details

GoTo Resolve had made it very easy to connect and access the PC remotely and literally do anything that you would do if you were in front of the PC. Reboot, move files, run commands or diagnose the system. Review collected by and hosted on G2.com.

We didn't feel any big downside with the GoTo tool. Sometimes the video might lag due to poor connection or file transfers felt slow but that definitely gets overshadowed by GoTo's other features and ease and reliability to use. Review collected by and hosted on G2.com.

The best part of GoToAssist/Resolve is that you can add workstations/users to a list of unattended devices to streamline connection time. It is super useful for those employees who tend to have consistent issues or need help. Review collected by and hosted on G2.com.

The only part that I have found to be problematic is when a user does not have their taskbar locked or have Auto-Hide on the taskbar when in desktop mode on a Windows PC, I have not been successful in getting the taskbar to appear when hovering over the bottom of the user's screen - they usually have to do it for me. Review collected by and hosted on G2.com.

First of all, that it has a free plan for indie remote tech support, plus a lot of features that it has, but the one that I like most is IT automation; you can automate processes, run custom scripts to make your work less heavy and pretty much less time-consuming. Review collected by and hosted on G2.com.

The only thing is the plans are not according to the market; I strongly believe it can be worked out a bit to match competitors from other remote apps, nothing else than that. Review collected by and hosted on G2.com.

A graphical user interface is neat, clean and easy to use. Connecting and accessing the remote desktop connection and virtual machines is easy. Provides on-the-spot support feature. Share files, run commands and diagnose the system. Review collected by and hosted on G2.com.

I have been using this tool for a couple of weeks till now not found any issues. Review collected by and hosted on G2.com.

In my opinion, or you can call it in my personal use case, what I feel the best thing I liked about GoTo Resolve is

1. I could access and boost my productivity while connecting multiple screens, which highly improved the efficiency of my workflow.

2. It Allows me to connect with my clients and their customer to quickly diagnose the issues on their machines and provide a quick fix. Review collected by and hosted on G2.com.

As I mentioned above, the two things I mostly rely on and my dislikes resolve around them only,

1. On multiple screens, arranging them together has always been challenging to minimize the efforts.

2. Sometimes, it consumes a large amount of time or I should say it struggles a bit while recording the session after the session is done. I have used many other tools like Google Meet and Zoom, but their session recording capabilities feel better than this. Review collected by and hosted on G2.com.

GoTo provides us with communication solutions. We are a hospitality business focused on rental equipment for events and we mostly used them to communicate internally between our team as well as external calls such as calling third party companies and clients. Generally, they provide services to program our phones which they do quickly. Any additional extension that has to be registered is also done by them. Review collected by and hosted on G2.com.

One thing that can prove to be challenging is dealing with old hardware that cannot be updated. Some old hardware may present issues that may result in being unable to update them to new versions and cause issues with services provided by GoTo. As a result, it is not a GoTo fault but more of a hardware issue. Review collected by and hosted on G2.com.

It is the best tool for technical support remotely. It is user friendly tool. It is very easy to connect with customers and offers pretty good features like chatting, transferring of files and recording the sessions. I can create the tickets and track the progress very effectively. Review collected by and hosted on G2.com.

It requires fast internet connection. Go to Assistant is costlier as compared to others like TeamViewer, Zoom. Review collected by and hosted on G2.com.

it is reliable and it works even when other tools are not allowed to connect to the device. We can then connect and reset the customers application of reboot the device. Review collected by and hosted on G2.com.

that it doesn't auto-update the unattended access app on the client Device. and it can't be updated remotely, so we need to visit the actual device to update the app. Review collected by and hosted on G2.com.

I love that we can join a session by SMS or email. It makes providing support to our clients that much more seamless. It makes organizing our support easier by allowing us to easily manage support tickets. Review collected by and hosted on G2.com.

GoTo is a great service all around but sometimes suffers from unreliability. I can't say the same for GoTo Resolve since it's worked as intended so far. I don't have any dislikes! Review collected by and hosted on G2.com.

Added security, RMM features, camera share, mobile support. Being able to create groups and add devices to groups. Teams integration even though we are not using it yet. Review collected by and hosted on G2.com.

So far there hasn't been anything I don't dislike about the product. Support has not been the greatest and billing has been slow processing our purchase. Review collected by and hosted on G2.com.