LogMeIn Resolve Reviews & Product Details

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Built natively into the Resolve console, enroll, configure, and secure iOS and Android with policy enforcement, application management, kiosk and lost mode, and remote lock/wipe across corporate-owned and BYOD devices, all from the same device list as your desktops and laptops. -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician autonomously handles repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

Seller

GoTo

Discussions

LogMeIn Resolve Community

Languages Supported

German, English, French, Italian, Portuguese, Spanish

Solution Type

All-in-One

Used by Avaap and 2 others

Beta

Pricing

Pricing provided by LogMeIn Resolve.

Starter

Starting at $23.00

25 endpoints; unlimited agents

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LogMeIn Resolve Integrations

(12)

Verified by LogMeIn Resolve

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Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/6/2026

"Never loads, not worth purchasing."

0/5

What do you like best about LogMeIn Resolve?

Console doesn't load. I might just go cancel this purchase, We just made it Friday for our team. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Wouldn't know, now that it's deployed, it doesn't load. Feel like I was bait-and-switched into a known broken platform. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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We sincerely apologize for the issue you’re experiencing and any inconvenience this may have caused. We’ve attempted to reach you via email to gather a bit more information; however, we were unable to locate your details. To help us review this matter further and resolve it as quickly as possible, please reach out to us directly at your earliest convenience.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/20/2026

"Reliable Remote Support That Resolves Issues Fast"

5/5

What do you like best about LogMeIn Resolve?

Reliable remote support with minimal user friction. It lets us quickly connect to end‑user devices, troubleshoot in real time, and resolve issues faster without complex setup. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I haven’t encountered any notable issues or drawbacks so far Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a great experience with us.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/23/2026

"Fast Remote Support and Smooth Helpdesk Integration"

4/5

What do you like best about LogMeIn Resolve?

Speed to remote on after a helpdesk ticket is raised, and integration between the two Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Helpdesk ticketing has had issues with user accounts disappearing Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Verified User in Printing

Mid-Market (51-1000 emp.)

4/29/2026

"Easy to Use With Minimal Issues"

5/5

What do you like best about LogMeIn Resolve?

Easy too use with little issues or glitches Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it lags and the session key doesn't always work the first time Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi,

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

4/23/2026

"Great Unattended Remote Access, but Updates Often Fail"

3.5/5

What do you like best about LogMeIn Resolve?

The ability to remote in without user intervention. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The update section fails to update computers most of the time. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Cameron D.

IT Technician

Mid-Market (51-1000 emp.)

7/9/2025

"Dissapointed by end product"

1.5/5

What do you like best about LogMeIn Resolve?

I really enjoyed the backend access that came with Logmein Resolve, being able to run Powershell scripts, copy files and folders and view file structure without bother the user. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I work in a 100% remote setting, so when Logmein Resolve doesnt start and a user has trouble, i have no way of assisting them, other than asking them to restart their computer in the hopes that the Logemin Resolve might restart and then allow me to access. This is espcially painful when installed on a remote server in Azure when you need to login. Logmein Resolve struggled to work with Windows virtual desktops with Multi-session, it would always attempt to login to the last account that accessed it, so it would often login to a users live session while they are working. It didnt give me the posability of logging in as admin when starting the session. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Cameron,

Thank you for taking the time to share your feedback. We’re really glad to hear you valued the backend access features in Resolve, it’s great to know those helped with your workflow.

We’re sorry to hear about the challenges you experienced with remote restarts and compatibility with Azure/Windows virtual desktops. Your insights are important, and we’ve passed this along to our product team as we continue to improve the experience for fully remote environments like yours.

If you're open to it, we’d love to understand more about your specific use case and pain points, especially around admin login and multi-session behavior, so we can explore possible solutions or improvements.

Thanks again, Cameron!

The GoTo Team.

Felix V.

Technical Support Representative

Computer Networking

Small-Business (50 or fewer emp.)

11/22/2022

"A great help for helpdesk, also is a easy way to ensure the correct support steps to endusers"

4.5/5

What do you like best about LogMeIn Resolve?

The great connection way and the soft remote control usage, also an easy way to transfers files in cases of being needed. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The most useful options are only under payment. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Felix ,

We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community!

gilad k.

Mid-Market (51-1000 emp.)

5/16/2024

"Smooth and Easy"

5/5

What do you like best about LogMeIn Resolve?

I have been using Go To Resolve (formerly Go To Assist) for the past 3 years. I find it easy to use, easy to add users and easy to access remotely in order to provide support. No user needs to be on the other side in cases I need to access a different PC. If needed for any questions, I found their customer service to be super helpful and very friendly. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

What I dislike about Go To Resolve is the lack of an easy way to install the remote user access on the remote computer as it was under Go To Assist. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

The problem that Go To Resolve is solving for me is the ability to see the screen that the user is seeing and better understand the issue they are having. In addition, I can install any upgrades or software needed on all the users' PCs without traveling or sending a long list of instructions on what to do and how. Another problem that Go To Resolve is solving for me is remote training for new users. Review collected by and hosted on G2.com.

David I.

President / CEO

Small-Business (50 or fewer emp.)

11/19/2024

"Wonderful product for a small MSP"

5/5

What do you like best about LogMeIn Resolve?

the dashboard is simple and easy to navigate, the client installation is easy and quick. The product has so many features it was beyond my expectations. It was super easy to integrate. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

they could not import my trial data into the final version. I had to reinstall the agent on all clients again. Review collected by and hosted on G2.com.

Paul C.

Enterprise Server / Exchange Administrator

Mid-Market (51-1000 emp.)

5/13/2024

"GoTo Resolve has been a marked improvement on GoTo Assist"

4.5/5

What do you like best about LogMeIn Resolve?

The web dashboard allowing not only remote desktop assistance but also having the ability to check out the specs of the pc, its current use / processes etc and also having the powershell there to use has been great. Powershell scripting batches of installs / config changes / tweaks etc has also been useful especially for those stubborn machines not picking up group policies due to one issue or another. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The AI is not quite there yet in my opinion, but it is improving all the time, I much prefer / trust my powershell scripts to what it produces, and everyone it has produced so far has needed a tweak or two. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

It allows us to write and process scripts on machines that do not often connect to the domain, and if they do connect do not stay connected long enough to get patches / policies applied, Having a batch script and being able to select the individual end pcs to apply it against is a feature I really like. Review collected by and hosted on G2.com.