What I really like on GoTo Resolve is the possibility to search devices by their username. Using other programs, I spend a lot of time directing colleagues who needed help to a software and instructing them on how to give me access to their computer. With GoTo Resolve, the only thing I need to know is who called me. I can find their device by simply looking for their name in the program. I also really like that the application and the web version recognize my keyboard language. I give support to people in different countries with different keyboards, and GoTo Resolve has the best solution for the different keyboards, and I did not receive any problems whatsoever. I also like that I can use GoTo Resolve as an application and on the Web. It runs very smoothly on both and provides everything that's needed! I also like that you provide an MSI file for installation, so I can enroll it to all company devices. The option to use a download link for direct support was okay, but I did not have too many occasions to test it. Review collected by and hosted on G2.com.
Since the recent update, the software performs very slowly. I think it's an issue with the update and that it's likely to be fixed soon. The fact that I need to enter a security key is sometimes annoying. I know it's always better to have security measures in place, but sometimes the settings reset themselves, so instead of providing the security key once a week, it will be needed for every action, and I need to reset it again. This happened to me after I used the web version after a while of using the application. Review collected by and hosted on G2.com.
