--- title: LogMeIn Resolve Reviews meta_title: 'LogMeIn Resolve Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 469 reviews by the users' company size, role or industry to find out how LogMeIn Resolve works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 469 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # LogMeIn Resolve Reviews **Vendor:** GoTo **Category:** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) **Average Rating:** 4.3/5.0 **Total Reviews:** 469 ## About LogMeIn Resolve LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. ## LogMeIn Resolve Pros & Cons **What users like:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. (54 reviews) - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. (29 reviews) - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. (26 reviews) - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. (25 reviews) - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. (23 reviews) - Easy Access (18 reviews) - Features (18 reviews) - Easy to Access (17 reviews) - Connectivity (16 reviews) - File Transfer (16 reviews) **What users dislike:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. (13 reviews) - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. (12 reviews) - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. (12 reviews) - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. (10 reviews) - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. (9 reviews) - Feature Issues (8 reviews) - Pricing Issues (8 reviews) - Users face **access issues** with LogMeIn Resolve, struggling with inconsistent launches and unexpected charges upon cancellation. (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) ## LogMeIn Resolve Reviews ### 1. It management solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about LogMeIn Resolve?** Go to assisst support, easy to use Easy and interact **What do you dislike about LogMeIn Resolve?** Messaging system could be better with interactive layout **Recommendations to others considering LogMeIn Resolve:** Realy it will solve big issue and save your time and effort incase of any disruption of work **What problems is LogMeIn Resolve solving and how is that benefiting you?** During panadmic and as a working from home user a kot of issue happened and need IT support and Go To Assisst solve this ### 2. Used to be a great product, Still ok... for the most part... **Rating:** 3.0/5.0 stars **Reviewed by:** Paul M. | Senior Network Engineer, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about LogMeIn Resolve?** THis product makes it much easier to support our geographically wide area of coverage. It has all the features that make is as close as sitting in front of the monitor as can be without being onsite. This lowers time to respond and travel costs associated with supporting a large number of overall staff members. **What do you dislike about LogMeIn Resolve?** Prior to being purchased by logmein, this product was rock solid. Post logmein, well it is very questionable if it will work at all. Sometimes it does, sometimes it doesn't and there is no reason we can find. We have compaired it against two computer, with the same software and update levels... one will work and one will not. Even went as far as flipping the switch ports and still the same one would work and the other one wouldn't. **Recommendations to others considering LogMeIn Resolve:** Find a different product. We still use it, but are currently seeking another solution. The only reason we have not moved to another product yet was just purely down to too many projects. However now that some of thoes are finished, this one's turn has came up. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Supporting our users in the most efficient manner possible, while lowering the costs of having to have a tech travel to remote locations. ### 3. Its a great way to get the assistance for technical support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2022 **What do you like best about LogMeIn Resolve?** They had helped me to for the remote desktop connection, As well as for some of the MS office thinigs. **What do you dislike about LogMeIn Resolve?** They time they took for the support and resolving my query **What problems is LogMeIn Resolve solving and how is that benefiting you?** I was not able to connect to a remote desktop ### 4. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2022 **What do you like best about LogMeIn Resolve?** Remote support features, specially the mobile remote support access **What do you dislike about LogMeIn Resolve?** Not much about the downside, but if the GUI will upgrade it would be great. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Reaching out customers or clients remotely to support software issues ### 5. GoToAssist **Rating:** 3.0/5.0 stars **Reviewed by:** Craig S. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about LogMeIn Resolve?** I liked the remote connection to customers and the fact that there was an app for iPad users. **What do you dislike about LogMeIn Resolve?** The fact that the number keys on the keypad generally were lost when conencting via Windows. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We stopped using GoToAssist and moved to www.fixme.it ### 6. Easy to used and user friendly app... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about LogMeIn Resolve?** It look like a more secure..end how to transfer data **What do you dislike about LogMeIn Resolve?** I dont know so far,i havefind yet about it **What problems is LogMeIn Resolve solving and how is that benefiting you?** To control other device more easier, tranfering data to ther client ### 7. Powerful and Easy Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kim S. | Director of IT, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about LogMeIn Resolve?** We love the ease at which we can connect our users and technical staff. Having a single address to land and then put in the code makes it fast and easy for our users. This ease of use makes it the first choice in solving issues received at our HelpDesk. Getting a view of the user's exact processes and reproducing errors makes the resolution more likely to be solving the real problem and not just a poorly reported symptom. This ability has revolutionized out ability to do great desktop support. **What do you dislike about LogMeIn Resolve?** I wish it was easier to switch to Admin mode. Sometimes the password field is not visible to us as technicians so we have to have the user enter the password. Terrible practice. This has been the greatest hurdle. I believe this is better now but I don't want to know the user's password and I really don't want them to know mine. Chhanging administrative passwords and local admin passwords on 1500 PCs is a nightmare. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We have an organization of 1500 users spread out among 42 sites. Driving site-to-site is a horrible option and delays fixing issues to get our medical staff back up and working. GoToAssist has been a great tool to quickly resolve issues on the first call. We have improved customer satisfaction scores, improved our ability to keep seeing patients and produce revenue, and saved money in time amd mileage by not having to send a technician driving 40 miles to an outlying site. ### 8. Useful but very limited **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about LogMeIn Resolve?** Handful and can be launched very easily. **What do you dislike about LogMeIn Resolve?** No actual notification that changes will be made by the user connected. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote connections, specifically easy access. ### 9. Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about LogMeIn Resolve?** A very User-friendly tool. Easy access and setup **What do you dislike about LogMeIn Resolve?** Nothing. To be very honest, this is a very simple and straightforward tool. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Technical issue. To provide troubleshooting ### 10. Fully Recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about LogMeIn Resolve?** Its wide variety of software in a single location **What do you dislike about LogMeIn Resolve?** My experience was great, I don't have any dislikes at the moment **What problems is LogMeIn Resolve solving and how is that benefiting you?** Helped with my LinkedIn Profile and connecting with employers ### 11. Easy to use and configure and always works. Users do not need to be local admin to connect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about LogMeIn Resolve?** Reconnects after computer restart without user intervention **What do you dislike about LogMeIn Resolve?** Promote to local admin could be done outside of the users screen. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote access support, can manage software installation and removal ### 12. Easy to use and gets the job done for remote support **Rating:** 4.5/5.0 stars **Reviewed by:** Chad C. | Network Cloud Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about LogMeIn Resolve?** GoToAssist makes remote support very easy for our IT team. **What do you dislike about LogMeIn Resolve?** The remote employees get confused when following the instructions that are provided when they click the support link. **Recommendations to others considering LogMeIn Resolve:** GoToAssist is very easy to use. Make sure you educate your helpdesk staff on walking the end-user through the installation of the app when providing remote support. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GoToAssist allows us to effectively connect to any computer in our company to provide remote support without many hassles at all. ### 13. Look at other providers - GoToAssist is a waste of your money and time **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2022 **What do you like best about LogMeIn Resolve?** Nothing working as it should as of January 2022 - reported to support but no answers other than un-install reinstall **What do you dislike about LogMeIn Resolve?** Pre LogMeIn ownership used extensively for unattended access - have had to source an alternative provider as support have had zero answers **What problems is LogMeIn Resolve solving and how is that benefiting you?** None ### 14. Great product for managing remote support for one off or repeat systems. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about LogMeIn Resolve?** Easy to use. Easy to organize systems for automatic connection, or single support sessions. **What do you dislike about LogMeIn Resolve?** Sometimes the end users have problems connecting. Especially Mac users as they have to change settings to allow remote sharing. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote computer support ### 15. Great service that allows you to remote into pc's without a user on the other end. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about LogMeIn Resolve?** I like that you can allow unattended access to work on pcs when the user isnt there. **What do you dislike about LogMeIn Resolve?** Sometimes it can take a little while to get logged in. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We made it easier to get large projects done remotely. We could put out software through file transfer and install new things quickly. ### 16. GoToAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2021 **What do you like best about LogMeIn Resolve?** It is very easy to send remote support invitations to users. **What do you dislike about LogMeIn Resolve?** Sometimes it is a little tricky remoting into workstations that have mutiple monitors. **Recommendations to others considering LogMeIn Resolve:** I wish that it would make it to detect the primary monitor when remote into workstations with mutiple monitors. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It is great at resolving software application and installation issues. It has been a superb utility for remote desktop support. ### 17. Simple to use solution for remotely connecting to clients for troubleshooting purposes. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2017 **What do you like best about LogMeIn Resolve?** It's simple to use for both the support technician as well as the customer. Easy to understand the process of connecting, never had an issue with it. **What do you dislike about LogMeIn Resolve?** Sometimes downloading the software takes a while based on the customer's network connection. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Minor to major support issues. Very easy to transfer files both ways. ### 18. The most efficient method of offering support. **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael P. | Support and sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2021 **What do you like best about LogMeIn Resolve?** I love that this software since it offers a leading remote system in the support area of ​​an organization, mentioning that it provides an intuitive and comfortable programming in intelligence and data extraction in IT-related fields, highlighting that you do not need of an extensive documentation for the initiation of its functionalities, once you implement GotoAssist on your informative servers, without excluding that one of the characteristics that most attract my attention in large quantities, is that it has a mobile application available, which facilitates its usability generally. **What do you dislike about LogMeIn Resolve?** Apparently GotoAssist presents mishaps when it comes to the implementation in an operating system such as Mac, being a big problem since there are a large number of users and companies, who usually acquire these kinds of servers, to provide a more agile service and complete in labor matters, including his digital dexterity, highlighting that sometimes it can be slow due to the same problems since with Windows it is not the best option for this software. **Recommendations to others considering LogMeIn Resolve:** The software is ideal when you need to work directly with a remote user, which allows you to streamline these areas of work, based on support and more confined customer relationships, practically to be able to view your screen and finally manage your desktop or PC, to manage and guarantee the work that is being carried out, being of a large proportion, since those affected with some point of their platform do not need to bother to solve it on their own, since the personnel of said company that acquires this system, performed remotely with logically verified access, to promote adequate reliability. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist is an incredible platform that provides us with a sophisticated multifaceted support system that we use to provide said service in a logically digital way, which is very useful, because through this software we offer a unique experience to these individuals. when they are presented with a particular mishap, obtaining valid records for similar operations with other characters, to determine said problem and solve it in a matter of seconds, maintaining a satisfactory degree in most of the times that said server is executed. ### 19. Great tool to bring about a more stable connection between servers. **Rating:** 4.5/5.0 stars **Reviewed by:** Isaias G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about LogMeIn Resolve?** One of the striking points of this software is that it allows a mobile application to manage all its functions in a more controversial and comfortable way in its entirety, since managing the service center based on informational and advanced libraries or better said platform IT has never been so easy, thanks to GotoAssist, being one of the systematic trends for organizations seeking to increase their formal operations and drastically reduce the alternative costs offered by other applications with similar uses, including economic savings, with great functionalities technological, being considered an excellent investment. **What do you dislike about LogMeIn Resolve?** Apparently we can only maintain one seat simultaneously, since their support packages are strictly expensive, and require one of these every time you have a problem and you cannot solve it with your main integration that brings the software, being a problem , since it should be free in these areas, since these implementations double their cost in the course of their coming use, as long as additional support is added to your disagreements. **Recommendations to others considering LogMeIn Resolve:** GotoAssist is an incredible tool that is responsible for carrying out work in the IT areas and a little more, in various branches of work that include aspects similar to the collection of technological and advanced information for the structuring of a particular project, mentioning that allows in the same way, a stable connection of all the clients of your company, to maintain solid relationships and execute activities in a more continuous way, precisely in areas for interconnection with computers within a company, even if they are geographically distanced, with the use of the prominent installer, useful for development and collaboration between these highly important teams. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist is being used by our department of extraction of technological and advanced information or rather IT, to create remote sessions in the different servers that we acquire, including computer configurations outside the offices that are geographically within our reach, which we allows us to be connected as a company, in order to develop a prudent collaboration between teams, including a very comfortable service to our clients, guaranteeing an experience of our services in considerable terms, which also allows us to be available to each of the users who we acquire without stopping labor. ### 20. Easy to use and gets the job done. **Rating:** 4.5/5.0 stars **Reviewed by:** Brian L. | Senior Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2020 **What do you like best about LogMeIn Resolve?** We can use GoToAssist to help our users with their business owned and managed systems and their personal systems. **What do you dislike about LogMeIn Resolve?** I had a few issues finding the GoToAssist client installation file. Once I found that, installation was a breeze and establishing sessions is a snap. **Recommendations to others considering LogMeIn Resolve:** If you need to connect to any computer anywhere in the world this is the software for you. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We have been able to help users with account-related questions, correct configuration issues, address hardware issues. One of the most common issues I've run into is helping people choose the appropriate audio and video device for online collaboration software like GoToMeeting and GoToWebinar. Being able to actually see how a user is encountering a problem makes it much easier to solve that problem. ### 21. A multifunctional and effective system for the remote desktop of the company. **Rating:** 4.5/5.0 stars **Reviewed by:** Johnnie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about LogMeIn Resolve?** GotoAssist is a powerful program that is based on remote support service in areas of great importance, or briefly, where more frequent inconveniences originate, which is in the areas of market and administration of the internal infrastructure service center of IT, which a company acquires, because I love this software, due to its great ability to solve certain mishaps in an automatic way, mentioning that it is extremely easy to use, as well as to implement, highlighting that it does not require basic knowledge to use as it is very flexible for any user. **What do you dislike about LogMeIn Resolve?** It should be noted that this software has defects, which are taken into account by many of the users, as it does not always work with MAC computers, which means a big problem, since a large proportion of the users who reside on the web , they maintain this class of operating systems, and it is not versatile in this aspect of implementation, although its installers are easy to run in other operators, including that these processes can sometimes be slow. **Recommendations to others considering LogMeIn Resolve:** GotoAssist is an incredible tool that facilitates, or better said, does the work in the pending tasks of IT or in the areas of the digital market, the most surprising thing is that it promotes their skills in a totally remote way, including that it acquires multiple functionalities to carry out your executive processes, with a totally effective environment, being ideal for configuring computers outside the margin of the office in which you are globally, being recommended since it covers the capabilities of functions to provide basic support to the clients that you maintain on your platform. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist is being used specifically in IT departments for completely remote sessions and to carry out deep operations of configuration of complete servers in other locations that are not within the offices of our organization, mainly to promote the work with employees who They are working on our platform in different geographical locations, because over time all the users we acquire have become familiar and the terms have been discovered that it is extremely easy to use, which allows us to guarantee an outgoing and well-structured experience to these independent individuals that we own. ### 22. Accelerate your connections in a faster way to provide excellent services. **Rating:** 4.5/5.0 stars **Reviewed by:** Edson R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about LogMeIn Resolve?** One of the qualities that most attracts my attention about this software is that it allows us to connect to different servers without any kind of existing problem, mentioning that many of the systems we purchase are online, so it helps us The same way to manage our connections in a sophisticated and unmatched way, resulting in excellent reports on the situation of the speed of the internet that is maintained at that time, to continue exercising the work duty, through the network, being a quite useful and meaningful for companies that are dedicated to promoting their business, through digital media. **What do you dislike about LogMeIn Resolve?** From a critical point of view, we can make it known that most of your graphics and experiences, both internal and external, present similar qualities of poor design and few creative resources, to reach a striking point, in order to go acquire more possible users to its digital facilities, mentioning that it is somewhat slow due to the excess of information that it keeps registered, which most of these main data are unnecessary. **Recommendations to others considering LogMeIn Resolve:** It is ideal for organizations that maintain a medium and relatively small production process, as this software helps to accelerate the connections that it maintains at its disposal, extremely quickly, and with qualities that do not agree to acquire friction. provide good IT assistance to customers and employees alike, entering the recommended fields at considerable scales, to encourage good work, in accordance with general remote support, being one of the reasons why it is one of the leaders in the labor branch. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We use it because it provides us with a very useful support service, to large amounts of work, especially when we hold meetings with large participants who require help from the presenters in order to reach a successful point when explaining about the project that is being plans to idealize for the benefit of our organization, promulgating presentation services to these individuals in charge of a certain talk, to carry out our prototypes, in a more convenient and safe way, thanks to its incredible system of technical relations at a general level in the corporation that we own. ### 23. A reliable operator for needs based on technical assistance. **Rating:** 4.5/5.0 stars **Reviewed by:** Louise F. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about LogMeIn Resolve?** GotoAssist maintains an extraordinary compatibility with the different implementation systems, which turns out that it is widely used by multiple users of these physical facilities, which are a useful resource for the performance of this software, drawing attention in large exorbitant amounts already which is one of the multi platform products, being crucial for the environment of many companies for this reason of accessibility, without excluding that it is one of the leading programs in offering remote support, available in the market, since it guarantees its functions in a percentage relatively considerable. **What do you dislike about LogMeIn Resolve?** Many of the users who are registered to this application, demand more information about their most outstanding suppliers, regarding addresses and future changes that could happen, mainly to generate more trust between buyers and said company that offers the products of interest, without excluding that it would be great if this software, will integrate artificial intelligence solutions, for a more flexible management to understand and manage. **Recommendations to others considering LogMeIn Resolve:** GotoAssist works particularly well, that is, it works in a better way, when your operations need to perform remote functions, for a better automatic use, for the performance of time and productivity that is used throughout an organization, most of all it is ideal when it comes to technical assistance, with each of the clients that a business establishment acquires, to carry out their operations based on advanced solutions, with respect to a logically work schedule, specifically when we must support a highly important event with a massive amount of people in an extremely significant place, for the environment of said company. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We use this software for specific situations and for a precise place that takes care of this area of ​​great importance, which is our team dedicated to technical assistance, in other more concrete words we can describe that we use this system to connect remotely to the servers of each user that we maintain in our digital platform, mainly as a local and automatic option, which reduces the amounts of work and time, in the organization that we have, without excluding that we use its integration functions for the applications of the same development that uses this service, through a mobile method, guaranteeing a more controversial and safe effectiveness of its work. ### 24. go to assist workdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **What do you like best about LogMeIn Resolve?** I like the email alerts with the entire ticket information. **What do you dislike about LogMeIn Resolve?** The method of moving tickets to different services was odd. I had to delete and recreate a lot of the times. **Recommendations to others considering LogMeIn Resolve:** Great platform, it must have more features than when we had it. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Technical support and also implementation ### 25. Great tech assistance for streamlined support **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra C. | Partnerships & Sales Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2021 **What do you like best about LogMeIn Resolve?** Easy access for support questions. Trained techs which can assist anytime. It offers Slack integration, which is a big plus. **What do you dislike about LogMeIn Resolve?** It can be a bit costly if you are not going with the yearly plan but rather testing it out on a month-to-month basis. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We are getting assistance with file transfers and remote diagnostics. It's easy to enable with an in-browser plug-in. It's a great tool for IT support. ### 26. Great tool for working remotely. **Rating:** 4.5/5.0 stars **Reviewed by:** John M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about LogMeIn Resolve?** I like it because it works very well and is easy to use and starting a section allows me to do everything that is needed in just an instant, the call management is very functional, it does not take much experience to use it, easy to install and inexpensive. **What do you dislike about LogMeIn Resolve?** Sometimes I have run into some rendering problems, since it takes a long time to start up in some occasions, however it has been useful, on the other hand, sometimes it does not open me and it gives me different types of errors, but I got used to using it that way, I would like it to improve. **Recommendations to others considering LogMeIn Resolve:** Great tool which I would recommend to anyone, if you are thinking of implementing this tool you should do it once and for all, it is good and fulfills its objective, it is quite useful. **What problems is LogMeIn Resolve solving and how is that benefiting you?** It has been a very useful tool that I can trust as I can easily connect and control remote computers, and manage chat and transfer documents effectively, it really is very efficient. ### 27. All I have to do is send a link **Rating:** 4.5/5.0 stars **Reviewed by:** Ashton B. | Director of Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2020 ### 28. GotoAssist is one of the best on the market today for remote assistance and management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about LogMeIn Resolve?** In my work I have used many customer support solutions based on the cloud and I must say that GotoAssist is one of the best provides the ability to connect to a remote computer quickly and easily, is compatible with both IOS and android and its applications are just as good as the desktop, among the most powerful features of this software we find, its ability to control unattended computers, provides a remote service for mobile devices you also have the option of bi-directional screen sharing, a live end user support and the option to transfer data which I must say is very fast compared to other applications I have used **What do you dislike about LogMeIn Resolve?** Among the details that I do not like GotoAssist are its interface is outdated and needs to improve its design however the functionality is quite good, I have tried on occasion to record a session and simply not recorded complete should make arrangements in this function, the price of the plan is a little high can be a problem for small organizations, has very few integrations with applications this help the application is much more versatile and to complete the download of customer support by browsers such as safari or Firefox can be problematic **Recommendations to others considering LogMeIn Resolve:** GotoAssist is one of the best remote support programs I have used and I would recommend it for its ability to connect to a remote computer quickly and easily for its ease of use and its ability to connect to a large number of users, a point that I also value in the remote support programs is the data transfer if fast and efficient and GotoAssist is excellent, this program has a great value for money but however I think the price could be a little expensive for very small organizations **What problems is LogMeIn Resolve solving and how is that benefiting you?** My organization uses GotoAssist for various scenarios such as virtual technical support, meetings or conferences and training to our staff. Another solution that GotoAssist has provided is to be able to work remotely from home since with just one click I can control a computer in my office and transfer all the documents I want quickly and easily ### 29. An efficient and secure remote solution for working from home **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about LogMeIn Resolve?** Among the remote support programs that I have had the opportunity to use GotoAssist is one that stands out and is that it offers many solutions and remote capabilities that allow us to access the different devices and control them easily and safely and its mobile application is just as complete which I consider is a very positive point, has a fairly good and fast file transfer even has the option of using computers neglected the truth is that it is the ideal tool to work without stepping on the office to finish also has integrated service desk module which is quite good **What do you dislike about LogMeIn Resolve?** One of the first things I did not like when I started using GotoAssist was its poor integration with other applications, the price seemed very high unlike other remote support software that exist, the chat session is uncomfortable to use and does not offer many annotation tools, the changes and password unlocks are made by the company GotoAssist directly when it would be better if it took care of this internal technical support is a point that I would like to take into account and to close we have its interface which I must say is very intuitive but the design leaves much to be desired **Recommendations to others considering LogMeIn Resolve:** I would recommend GotoAssist to any organization that requires a remote support solution, it has a relatively expensive price so it is more of an option for large or medium companies that can afford their plans, other points that I would recommend using this application are its versatility that allows you to work with both Windows and Mac users and its ease of working has a very low learning curve because it really has a very simple to use **What problems is LogMeIn Resolve solving and how is that benefiting you?** I had been using remote applications that were not very secure and fast until I found GotoAssist and we were able to provide quality remote support to all our users, transferring files before was difficult now with this program we do it almost instantly, we have been able to work very productively from home using their remote desktop support, receive customer initiated support and even perform multi session support for several participants or customers who want to meet with us from the comfort of their homes ### 30. GotoAssist the best tool that gives you the solution remotely from the experts in the company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Railroad Manufacture | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about LogMeIn Resolve?** GotoAssist is a solution tool that provides support to different clients in such a way that the company's professionals can solve the problem remotely by accessing their devices whether they are mobile or desktop to eradicate the difficulty they are experiencing. It is important to emphasize that GotoAssist is software of much help and easy handling and of much utility in these times of pandemic since as it has been mentioned previously it counts on a remote attendance on the part of the technicians in real time, besides this this tool counts on the virtue of interconnections of up to a maximum of 8 people in which files can be transferred live chat with the connected participants and remote handling of the connected people **What do you dislike about LogMeIn Resolve?** Within GotoAssist the only drawbacks that I have encountered using this software have been the integrations with operating systems belonging to the MAC and mobile devices IOS as they have a different system and when transferring files from another operating system persists a difficulty for the extraction of information integrated into the files transferred, and adding to this the support by phone to solve this problem is lousy compared to Windows and Android **Recommendations to others considering LogMeIn Resolve:** Taking as experience the time that GotoAssist has been implemented in the area where I work and the great utility it provides when handling some solutions remotely, I recommend it very specifically if within the company in which they operate present difficulties with the technical support of their customers this is the best tool they can use **What problems is LogMeIn Resolve solving and how is that benefiting you?** It is important to emphasize the problems that GotoAssist has helped us to solve more than anything else in the current situation presented by the COVID-19, since the physical contacts have to be reduced with GotoAssist we have implemented it in an effective way and it is because it gives us the capacity to attend our distinguished clientele through this tool either for a routine communication or the solution of some problem presented by our services rendered to them, but it has also kept us working constantly as there is no need to be in the offices to manage the PC but we can manage it from home remotely by sharing and extracting any files that are needed ### 31. Has saved me more than once **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about LogMeIn Resolve?** It is so easy to use. Just click the link and add the meeting code. Nothing to it. **What do you dislike about LogMeIn Resolve?** Nothing really to dislike, it has worked so much better than some of the other programs we have tried. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Software trouble with our system. It is so much nicer to have someone log in to look at what you are seeing on your end then trying to walk through the fix with someone over the phone. ### 32. GoToAssist in a Changing Technology Envvironment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about LogMeIn Resolve?** GoToAssist has many features that enable the user to be able to integrate technology with business functions. Upside is being able to use your mobile device/ **What do you dislike about LogMeIn Resolve?** The range of functions can be extended further on mobile devices across devices **What problems is LogMeIn Resolve solving and how is that benefiting you?** Being able to connect to other users for meetings and sharing content ### 33. GoToAssit: simply wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about LogMeIn Resolve?** It has a very fast and efficient real time chat. You have the important option to make comments and surveys, and that makes the group dynamic to share ideas and opinions. The screen recorder is a great help to review the most important topics spoken in videoconferences. The software has compatibility with different devices and your team can access my phone remotely, so we can help with our doubts **What do you dislike about LogMeIn Resolve?** A limitation for some businesses may be the monthly cost of the software, but they still offer a free trial. GoToAssit depends on a fast internet connection, otherwise it will cost a bit to be able to use it normally **Recommendations to others considering LogMeIn Resolve:** There is practically nothing to recommend, since the last update the software has been very stable and is very fast. Perhaps they could put the option of being able to control remotely on another user's IOS device **What problems is LogMeIn Resolve solving and how is that benefiting you?** We needed a software with fast connections and GoToAssist is one of the most stable and fast at the moment. We always use screen sharing so that more than one user can see the details of the project. We can easily connect from our Macs. We have been able to implement the software through an MSI ### 34. GotoAssist the most convenient remote application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2020 **What do you like best about LogMeIn Resolve?** It is a permanent remote session product for employees simple to fix without running through all the web services designed in the various technology products on a regular basis has been excellent for ideal use sessions since the great part in solving problems restart file transfer could be a little easier in real time provides a productive tool in developing management for file transfer its ability to connect seamlessly after rebooting the final machine making it one of the best software for remote connection from a single console to the final machine without the need for a user to run anything there. **What do you dislike about LogMeIn Resolve?** As a utility it should have a function to connect to a machine without problems after rebooting the end machine with respect to the console stops collecting a lot of information as a utility takes time to return to emails stopping transferring files securely for remote connection by each user providing delay in the various technology products on a regular basis lacks support to respond and reconnect if necessary and does not have a trial version for users from the end machine does not have free version but does offer free trial for channel support and mobile device support. **Recommendations to others considering LogMeIn Resolve:** Totally secure easy to use its training adapts to fast connections to find screen recording session in emails uninterrupted in the different functions of tools in chat using mobile devices with the cloud in direct online training during business hours making very useful the console collects its great capacity to transfer files to take notes of problems during the session can be accessed remotely with employees provides ability to view and control devices from anywhere where there is an internet connection provides a simple and direct user interface to connect to anywhere in the world. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Provides assistance for small and medium businesses with leading support in the administrative market provides faster connections to find emails includes chat in the cloud with direct online training in working hours at times of uninterrupted time with screen sharing features session recording has been the best product simply send a link to your user who needs it without inconvenience in the computers that are connected can collect much information from the machine without the user delay in the various technology products its final capacity making it one of the best software. ### 35. Using GoToAssit to improve our work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about LogMeIn Resolve?** It is one of the best programs we have used to access other computers remotely. The chat functionality is fast and stable. The applications within the software are very easy to use, you don't need to have much experience to be comfortable using it. It is very easy to install and customize for each employee. It is cheaper if you buy the annual membership, and it is worth it because it is a solid product **What do you dislike about LogMeIn Resolve?** Both users have to have the most up-to-date version of the software to be able to connect, this implies that the old version has to be uninstalled and this causes valuable time to be lost. I had to use the phone support once and I notice that they have failures in logistics. The response from technical support is not fast and time can be lost waiting for a solution. It's a bit expensive if you want to buy the monthly membership Translated with www.DeepL.com/Translator (free version) **Recommendations to others considering LogMeIn Resolve:** We have been delayed by the fact that there has been a problem with the last update and this has caused us to temporarily download a different software. I wish there was an update where the other user doesn't have to be online, because we could have an urgent work. There should be a lighter version in case of a slow internet problem **What problems is LogMeIn Resolve solving and how is that benefiting you?** In the company we like to use the software because you only need to send a link to the other user and they can be connected remotely. We use it to send large files between users and to record work sessions. It is excellent because we can be connected more than one user per machine. With the use of a single click there is an immediate connection to transfer files ### 36. You can manage your connectivity with the GoToAssist program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2020 **What do you like best about LogMeIn Resolve?** You have an accounting view of the transfer of files that are transferred in conjunction with gotoassist software, where you can stipulate the data transmission time, with technology contact functional support with compatibility and management authentication functions, where your session transfer tools, your broadcast chat utility in the foreground is distinguished from any other corporate communications program. **What do you dislike about LogMeIn Resolve?** It is known of gotoassist an unattended programming where it is not possible to establish a synchronization of clients with manageable contacts, being disorganized its proportion of contacts, making less accessible the coordination of the list of users to whom the information of the works of the company is transmitted, being the power of transference diminished when having a failure of positioning of communicative interpretations of enterprise technology. **Recommendations to others considering LogMeIn Resolve:** You have the ability to organize your communications with gotoassist software to manage a remote control focused on a constant movement of files related to the performance of business activities of advanced execution of communicative tasks, promoted to quickly solve the problems of the organization, with a fast login, with an updated interface with configurations monitored by systematized intelligence integrations designed for implementation of transferable data. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Interactions composed of variability of communication services cooperation with modes of establishing communication compositions with progressive recognition of transportation and diverse approach of corporate data could be quickly formulated through composite uses of its novel digital execution videoconferencing options, with disposition of multiple cameras shared by structured addresses. ### 37. REVIEW GoToAssist **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Compliance Officer - ISA, PCIP, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2020 **What do you like best about LogMeIn Resolve?** Easy of use. Quick loading and simplicity for end users **What do you dislike about LogMeIn Resolve?** Method to add/remove licenses is cumbersome. Removal of licenses requires to wait out until contract is over. No prorating. **Recommendations to others considering LogMeIn Resolve:** Browser version works great. Avoid attempting to use shared email addresses. It becomes more difficult to manage. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Remote Access to end users for desktop/server support. ### 38. GotoAssist the remote assistance that makes communication easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about LogMeIn Resolve?** GotoAssist is software that has as main function the handling or communication of remote form which allows to observe simultaneous screens like the transference of information between people through PC, MAC or mobile devices this remote system entails that the way of handling of information is of greater facility without no type of frustrations since the diverse tasks can be shared or work in the shared use up to a number of 8 clients interconnected simultaneously offering technical support between the parts that need it **What do you dislike about LogMeIn Resolve?** One of the main things that always play against remote use tools is that the privacy of each and every GotoAssist does not escape from that insecurity since it does not have encrypted security codes and allows strange devices to erroneously interconnect to any available device, also that GotoAssist commercial service has a high cost for each membership to pay which reduces the level of recruitment of the software after the free time offered by it. **Recommendations to others considering LogMeIn Resolve:** One of the main recommendations our industry can offer GotoAssist is to try to encrypt a privacy code where everyone needs a private link to interconnect in a totally secure way without compromising any important computer data in the remote connection or file transfer by the same but nevertheless GotoAssist is one of the best remote management tools. **What problems is LogMeIn Resolve solving and how is that benefiting you?** GotoAssist however was implemented within the organization due to the great pandemic that is living in this way has managed to keep us communicated remotely solving problems of easy nature and training staff who lack knowledge of functions within the company without having to constantly attend the physical location of the company, it was also implemented for communication of senior management and for the management of their misunderstood work machines. ### 39. Connect to any PC quickly and easily with Goto Assist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2020 **What do you like best about LogMeIn Resolve?** GotoAssist is today one of the most popular remote supports in the administration and management of IT infrastructure-based call centers. With GotoAssist you can boost your operations at a low cost because it has very manageable rates. The program is very easy to use and the interface is quite fluid and also extremely versatile as it allows you to use it both in Windows and in Mac, you have the option of converting a simple phone conversation into an online support chat which allows you to have control over the computers at the other end and finally it has a very fast data transfer option and you can share the screen two ways. **What do you dislike about LogMeIn Resolve?** The reboot and reconnect option can sometimes fail, the platform sometimes gets heavy when multiple users access it to the point of freezing the screen and losing control of the computer, the drawing tools seem unnecessary and the program does not explain how to use them, the GotoAssist web interface can be slow and outdated is quite problematic when working and the installation of the program is a bit slow. **Recommendations to others considering LogMeIn Resolve:** The environment at GotoAssist would be quite useful in a business environment with multiple remote employees or working in remote employee mode is also perfect for situations where you want to help a customer without leaving your office and also save valuable time but it also depends on how satisfied the customer feels with a remote service and finally I would not recommend for companies that have a bad internet connection. **What problems is LogMeIn Resolve solving and how is that benefiting you?** My organization makes use of GotoAssist in the IT department to help users who are remotely located outside the United States for work. Thanks to GotoAssist we have been able to train multiple people in different areas and also when we need to solve a problem we do not need to send links but simply connect to the users' computers and solve it quickly without them being in front of their computer GotoAssist has been a great discovery by our organization. ### 40. Build a unique level of handling with go to assist. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about LogMeIn Resolve?** The mechanisms for the formation of remote controls assisted for business use, have been impeccably enabled by a wide range of important management tools, which together with a moldable and effective interface, bring the progressive consecution of interpretative successes of particular use of screens and various devices, coupled with an incomparable programming that knows the methods necessary to carry out processes of information exchange with programmatic guarantee of excellence. **What do you dislike about LogMeIn Resolve?** When performing the process of interpretation of remote use can identify that go to assist its function of connectivity links is wrong, since the user must make the connection manually, repeatedly, because its software temporarily disables the automation of connections for a few seconds when it fails to establish quickly, so you must find a solution to its failure of digital connectivity, to solve problems of this kind. **Recommendations to others considering LogMeIn Resolve:** Its practical and elaborated system of control and remote assistance builds an intelligent schematic quality of handling in which its programming has a unique margin of favorable results, after making the corresponding use of its software you will be able to clearly identify the provided order of programmatic pursuit that foments its system, increasing the probability of obtaining a unique and focused work management with disposition of progressive and optimal functionality. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The technical support of access and professional linking of remote work order of go to assist has allowed the proportionate consolidation of an impeccable management, where its quality of work has been infallible, on having had a firm platform, which has increased the value of my remote connections due to the digital handling of first that this software allows, acceding to its unique methods across a versatile and comfortable interface in which different types of works can be realized simultaneously with a conformity of use of several screens, sharing pleasantly a feasible connection data. ### 41. Great IT tool! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about LogMeIn Resolve?** Professionalism of the company and speedy remote service available. **What do you dislike about LogMeIn Resolve?** Was difficult to grasp initially with the process of assistance. A tutorial would have been nice. **What problems is LogMeIn Resolve solving and how is that benefiting you?** IT issues. The remote service is the way to go. ### 42. Decent basic Remote assist software- hasnt changed much in the years **Rating:** 3.0/5.0 stars **Reviewed by:** John M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2020 **What do you like best about LogMeIn Resolve?** Easy to use, simple, now works on chromebook, Easy to deploy on computers. Price is ok **What do you dislike about LogMeIn Resolve?** Hasnt changed much over the years, it was gotoassist and now this is the spinoff. Not much innovation and sometimes wont connect. Not as reliable as others I have used **What problems is LogMeIn Resolve solving and how is that benefiting you?** USing it to remote into employees computers to fix problems. Also have categories for my friends, family and personal. Like having simple control and details of computers ### 43. Great for smaller companies without and IT department **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about LogMeIn Resolve?** The unattended support is a great feature, I am able to keep a list of all employees computers and when they are having an issue I cannot verbally walk them through, I can simply remote into their system and resolve the issue. The software is easy to use, and has a pleasing GUI. **What do you dislike about LogMeIn Resolve?** Slower than Teamviewer in a lot of ways. Having an employee set up the unattended support on their computer was a little more difficult that the similar setup down in Teamviewer. **Recommendations to others considering LogMeIn Resolve:** If you use a 3rd party IT company for any business related issues be it from printer connection errors to networking and you have an IT savvy person on your payroll, giving them this tool to solve issues across the company can become profitable incredibly fast. Sit down with your employees and discuss whether this would benefit them in their day to day. **What problems is LogMeIn Resolve solving and how is that benefiting you?** Day to day issues that come up from 9 different locations across the US are now able to be handled from one centralized location. This has drastically reduced the need for 3rd party IT companies and the cost savings from that is huge. ### 44. Remote Support Lifesaver **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about LogMeIn Resolve?** It is very easy to use and web based.... **What do you dislike about LogMeIn Resolve?** At times clients struggle with the downloading and opening in the browser. **What problems is LogMeIn Resolve solving and how is that benefiting you?** I am able to drop into staffs computers while working remote and quickly fix issues. This eliminated many back and forth emails trying to trouble shoot the issues. ### 45. Smooth Process to Connect and Easy Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2019 **What do you like best about LogMeIn Resolve?** RescueAgent quickly provides us with the ability to quickly connect to customer computers without the need to install an agent on operator machines. The customer goes through a simple download process to get us connected. **What do you dislike about LogMeIn Resolve?** RescueAgent sometimes cuts out vs the old desktop client. **What problems is LogMeIn Resolve solving and how is that benefiting you?** General user software restoration and troubleshooting. ### 46. Great tool for tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about LogMeIn Resolve?** Easy to use program to remote into clients computer, it is secure and useful and generally just works. Color scheme is pleasing and easy on the eyes, especially the dark mode. Love the ability to set graphics options and draw on the customer screen. **What do you dislike about LogMeIn Resolve?** Sometimes doesn't support security features very well and logs support out without warning, forcing us to walk the user through doing things on the computer to get logged back into the compouter. Sometimes we can see the screen but can't click anything. Users are often confused by the black wallpaper on the screen when it downgrades the graphics a notice message would be nice to let them know the screen may not look the same to allow the connection. **Recommendations to others considering LogMeIn Resolve:** It's a great program and very affordable from what I am told compared to other products in the category. **What problems is LogMeIn Resolve solving and how is that benefiting you?** We log into machines and install software, troubleshoot, and scan computers for malware, we also install hardware to the system. ### 47. does the job **Rating:** 3.5/5.0 stars **Reviewed by:** douglas s. | director of customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about LogMeIn Resolve?** Gives me very close to complete control of the remote computer and its functions. For clients where routine access is needed they can authorize access on demand which saves having the have someone in the remote location authorized each entry **What do you dislike about LogMeIn Resolve?** sometimes certain commands will not replicate on the remote device. Can be problematic with computers using multiple displays in getting opened programs/windows to show up on the one display you can see. **What problems is LogMeIn Resolve solving and how is that benefiting you?** helping clients resolve local issues with our software and programs remotely while being able to see the actions of the station in use. Client satisfaction in getting the problems solved much faster. ### 48. GoToAssist **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew G. | Technical Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about LogMeIn Resolve?** This is a remote support service which allows for admin settings to be used. In many cases you will not be able to run installations on computers for customers, however, using this service there is no problem using admin settings with the customers approval. **What do you dislike about LogMeIn Resolve?** It had been confusing to keep track of multiple shared accounts. Logging in and adjusting passwords/permissions has been difficult at times. **Recommendations to others considering LogMeIn Resolve:** They are a great remote support service. They are even bringing on the option to support and view from mobile devices. I would recommend that you reach out to them to discuss if your company could benefit from their service. **What problems is LogMeIn Resolve solving and how is that benefiting you?** The need to remotely assist, teach, and resolve customer issues. This will allow a fast and easy way for you to reach out to your customers to support them. ### 49. Easy remote support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about LogMeIn Resolve?** Using RecueAssist we are able to connect to staff PCs and start knocking out tickets. The chat feature was helpful to assist multiple users while being on the phone with one. **What do you dislike about LogMeIn Resolve?** We are not a big fan of the new colors that came with the rename **What problems is LogMeIn Resolve solving and how is that benefiting you?** We can support staff without having to leave our desks. Mobile users too. ### 50. Great for support remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2019 **What do you like best about LogMeIn Resolve?** Multiple connection is available and quick and easy installation for customers **What do you dislike about LogMeIn Resolve?** Lack of availability for verbal communication like competitors **What problems is LogMeIn Resolve solving and how is that benefiting you?** Supporting customers remotely ## LogMeIn Resolve Discussions - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments - [View LogMeIn Resolve pricing details and edition comparison](https://www.g2.com/products/logmein-resolve/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+08%3A53%3A43+-0500&secure%5Bsession_id%5D=4e02f709-cbf2-4f0a-bce2-b50c1e7039be&secure%5Btoken%5D=ab26e272224d153d9f380d78131a9c3c1033e51af52c413b47ec7731073e31cd&format=llm_user) ## LogMeIn Resolve Integrations - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [HaloPSA](https://www.g2.com/products/halopsa/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) ## LogMeIn Resolve Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Operating System** - Multi-Systems Support - Apple Support - Android Support **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Security** - Data Encryption - Compliance **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top LogMeIn Resolve Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,006 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,930 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,223 reviews)