LogMeIn Resolve Features

Routes tickets automatically to the appropriate user. 59 reviewers of LogMeIn Resolve have provided feedback on this feature.

Prioritizes tickets based on factors configured by the user. 60 reviewers of LogMeIn Resolve have provided feedback on this feature.

Notifies the IT team when a ticket needs action. 62 reviewers of LogMeIn Resolve have provided feedback on this feature.

Provides a forum for answers to common questions. 62 reviewers of LogMeIn Resolve have provided feedback on this feature.

Integrates knowledge base articles into a ticket. This feature was mentioned in 56 LogMeIn Resolve reviews.

Displays important metrics relating to performance. 73 reviewers of LogMeIn Resolve have provided feedback on this feature.

Based on 72 LogMeIn Resolve reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. 58 reviewers of LogMeIn Resolve have provided feedback on this feature.

As reported in 73 LogMeIn Resolve reviews. Enables access to service desk features via mobile device.

As reported in 72 LogMeIn Resolve reviews. Enables employees to view the status of their tickets.

Based on 59 LogMeIn Resolve reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 65 LogMeIn Resolve reviews.

Supports differing operating systems and mobile devices

Supports Apple devices

Support Android devices

Centrally manages, configures, and oversees applications on employees' mobile devices

Separates work apps and data from personal apps and data

Implements whitelist policy to easily and securely deploy recommended or required applications

Implements blacklist policy to block unwanted or suspicious applications

Offers visibility into employee mobile device activity

Registers employee-owned or company-distributed devices for IT access.

Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.

Ensures that employee devices are compliant with business regulations and requirements.

Offers visibility into employee device activity.

Separates personal data on devices from business-specific data.

Enable the remote locking down and encryption of employee mobile devices

Protects employee, company, and data from potential vulnerabilities or malware

Enable the remote locking down and encryption of employee devices This feature was mentioned in 60 LogMeIn Resolve reviews.

Unifies endpoint management of employee devices 76 reviewers of LogMeIn Resolve have provided feedback on this feature.

Registers employee-owned or company-distributed devices for IT access This feature was mentioned in 70 LogMeIn Resolve reviews.

Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.

Protects employee, company, and data from potential vulnerabilities or malware.

Remotely clears all data from compromised devices.

Based on 52 LogMeIn Resolve reviews. Implements encryption standards to secure data both in transit and at rest.

Based on 52 LogMeIn Resolve reviews. Provides compliance to multiple industry standards like HIPAA and GDPR.

Ensures that employees mobile devices are compliant with business regulations and requirements

Offers visibility into employee device activity 79 reviewers of LogMeIn Resolve have provided feedback on this feature.

As reported in 71 LogMeIn Resolve reviews. Allows for integration of support, chat, diagnostic or other IT management tools

Based on 76 LogMeIn Resolve reviews. Provides administrators with performance information to

Based on 75 LogMeIn Resolve reviews. Provides the ability to record remote access and support sessions

Allows remote access and support sessions to be transferred between users 71 reviewers of LogMeIn Resolve have provided feedback on this feature.

Based on 76 LogMeIn Resolve reviews. Allows administrators access to devices, regardless of end-user's presence

Based on 81 LogMeIn Resolve reviews. Allows remote users to share files with other remote users

As reported in 80 LogMeIn Resolve reviews. Provides screen sharing options to allow access to view or control real-time activities.

Based on 78 LogMeIn Resolve reviews. Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

As reported in 64 LogMeIn Resolve reviews. Provides the ability to record remote access and support sessions.

Provides remote access to computers at any time, without an end-user present. This feature was mentioned in 68 LogMeIn Resolve reviews.

Provides multiple technician support simultaneously. This feature was mentioned in 67 LogMeIn Resolve reviews.

Based on 70 LogMeIn Resolve reviews. Allows users to switch between multiple end users’ monitors with a single click.

Allows remote usage and access across a range of operating systems and device types 72 reviewers of LogMeIn Resolve have provided feedback on this feature.

Based on 68 LogMeIn Resolve reviews. Allows remote desktop administrators access to connected mobile devices

As reported in 72 LogMeIn Resolve reviews. Centrally manages, configures, and oversees applications on employee devices

Allows administators to take control of a connected endpoint device 83 reviewers of LogMeIn Resolve have provided feedback on this feature.

Unifies endpoint management of employee devices This feature was mentioned in 20 LogMeIn Resolve reviews.

Maintains detailed records of network assets and their activity; detects new assets accessing the network

Supports implementation and adherence to ITIL processes and regulations

Based on 21 LogMeIn Resolve reviews. Monitor IT asset activity remotely from an administrator terminal.

Tracks IT assets and financial data. This feature was mentioned in 19 LogMeIn Resolve reviews.

As reported in 20 LogMeIn Resolve reviews. Releases applications for access on desktop or mobile devices.

Automates the updating of security measures on enterprise devices. This feature was mentioned in 19 LogMeIn Resolve reviews.

Tracks IT assets including financial and lifecycle data.

Enables creation and optimization of workflows for IT support and service delivery

As reported in 22 LogMeIn Resolve reviews. Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.

Analyzes operational data to proactively identify and prioritize IT issues.

Provides tools for creating and managing support tickets across departments

Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.

Supports diverse operating systems across several endpoint types.

As reported in 71 LogMeIn Resolve reviews. Remotely wake, restart, and install applications on sleeping devices.

Print files from remote computer onto the local printer, without having to transfer the file between computers. This feature was mentioned in 49 LogMeIn Resolve reviews.

As reported in 67 LogMeIn Resolve reviews. Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

As reported in 47 LogMeIn Resolve reviews. Provides voice over IP calling solutions.

Based on 49 LogMeIn Resolve reviews. Provides pre-session or in-session video call options to resolve issues.

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. This feature was mentioned in 50 LogMeIn Resolve reviews.

Based on 58 LogMeIn Resolve reviews. Allows mobile device access to provide support or connect to your computer from anywhere.

Based on 56 LogMeIn Resolve reviews. Provides support across iOS, Mac, Android, PC and other devices.

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. This feature was mentioned in 59 LogMeIn Resolve reviews.

Based on 59 LogMeIn Resolve reviews. Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives