[ LogMeIn... Reviews ](https://www.g2.com/products/logmein-resolve/reviews) [ LogMeIn... Reviews ](https://www.g2.com/products/logmein-resolve/reviews) # LogMeIn Resolve Features ##### ## Incident Management (6) Automate Ticket Routing Routes tickets automatically to the appropriate user. Ticket Prioritization Prioritizes tickets based on factors configured by the user. Ticket Notifications Notifies the IT team when a ticket needs action. Knowledge Base Provides a forum for answers to common questions. Knowledge Base/Ticket Integration Integrates knowledge base articles into a ticket. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Show More ##### ## Reporting (4) Dashboards Displays important metrics relating to performance. Time Tracking Tracks time worked on a ticket. Surveys Provides surveys to measure employee satisfaction. Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Access & Usability (5) Mobile Enables access to service desk features via mobile device. Self Service Enables employees to view the status of their tickets. Active Directory Provides a directory of all users within an organization. Multi-Channel Access Enables access to service desk features through multiple channels such as email, phone, or the portal. Mobile Access Access software remotely via mobile devices Show More ##### ## Operating System (3) Multi-Systems Support Supports differing operating systems and mobile devices Apple Support Supports Apple devices Android Support Support Android devices Show More ##### ## Management (52) Applicatons Management Centrally manages, configures, and oversees applications on employees' mobile devices Applications Consolidation Separates work apps and data from personal apps and data Whitelist Implements whitelist policy to easily and securely deploy recommended or required applications Blacklist Implements blacklist policy to block unwanted or suspicious applications Usage Information Offers visibility into employee mobile device activity Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Lockdown Management Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features Endpoint Management Track status, assign actions, and control access to systems for devices within the organization User Session Management Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Patch Management Install software updates and bug fixes remotely Task Management Create, manage and track all task activities and progression Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Data Management Ability to handle large datasets Policy Management Create, manage, and track policies and procedures within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Inventory Management Track and manage inventory levels to maintain proper supply Software Management Allows businesses to manage the software installed on their devices. Deployment Management Manage the processes involved when making the application ready for use Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Central Dashboard Provide immediate insights, information, and updates on IT assets from a central dashboard. Asset Policy Management Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. Risk Management Implement risk management policies, and push policy updates to various assets across a business network. Integrations Integrate with other software solutions, such as spend management and software asset management. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests Requisition Management Review, approve and cancel requests for goods/services to be purchased Inventory Management Track and manage inventory levels to maintain proper supply Email Management Manage, store and organize emails within the system or via third-party apps Maintenance Management Manage, maintain and track the performance of assets and equipment Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Supplier Management Manage all supplier data and operations Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Task Management Create, manage and track all task activities and progression Change Management Track and monitor efficient handling of all changes/transitions Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Show More ##### ## Security (16) Remote Wipe Enable the remote locking down and encryption of employee mobile devices Security Protects employee, company, and data from potential vulnerabilities or malware Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Device Enrollment Registers employee-owned or company-distributed devices for IT access Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications File Management Create, save, and store files Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Print Management Helps control, track and monitor printing processes User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Platform - Mobile Device Management (MDM) (1) Regulation Compliant Ensures that employees mobile devices are compliant with business regulations and requirements Show More ##### ## Administration (16) Usage Information Offers visibility into employee device activity Active Directory Integration Integrates with Active Directory Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Digitally share screen view with others File Transfer Move files across different systems or networks Third-Party Integrations Set up connections to third-party platforms to improve business processes Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users‚Äô monitors with a single click. Show More ##### ## Platform (6) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Multiple Monitor Access Access multiple screens from one centralized location Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (7) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Task Management Create, manage and track all task activities and progression Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Show More ##### ## Monitoring and Management (21) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services IT Incident Management Manage incidents related to outages or breaches in functionality of IT systems Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Support Ticket Management Allow customers/users to submit support queries and service requests Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Activity Tracking Track and document all activities across devices, networks, and other systems Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Inventory Management Track and manage inventory levels to maintain proper supply Contract/License Management Track, store, and access client contracts or licenses Vendor Management Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (5) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Asset Inventory (5) Hardware Asset Inventory Create an inventory of a company's hardware assets. Software Asset Inventory Create an inventory of a company's software assets. Cloud Asset Inventory Create an inventory of a company's cloud assets. Mobile Asset Inventory Create an inventory of a company's mobile assets. Asset Discovery Detect new assets as they enter a network and add them to asset inventory. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (4) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Video Support Supports various video file formats Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users‚Äô survey summaries. Show More ##### ## Generative AI (7) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Generation Allows users to generate text based on a text prompt. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - Service Desk (8) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Mobile Device Management (MDM) (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integration Addition of necessary external data, applications, tools, or features Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - IT Asset Management (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Additional Functionality (316) Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Chat/Messaging Communicate using direct chat or messages within the system Whiteboard Allows multiple users to simultaneously annotate on a digital whiteboard AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Secure Data Storage Securely stores data to prevent data loss or breaches Customizable Branding Add customized logos and colors to align with company branding Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Remote Printing Print remote documents from multiple devices Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Desktop Virtualization Creates virtual version of end user's desktop environment or operating system Access Controls/Permissions Define levels of authorization for access to specific files or systems Real-Time Monitoring Active monitoring of systems, applications, or networks Activity Tracking Track and document all activities across devices, networks, and other systems Remote Update/Installation Deploy updates or install new software remotely Event Logs A chronological record of actions or occurrences within a network, software, or process Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Secure Login At least a username and password is required to access the system Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Real-Time Data Receive data and information in real time Uptime Reporting Track the availability time for a designated network or website over a given period of time Live Chat Ability to chat online in real time Generative AI Use AI to generate content in the form of text, images, videos, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Authentication Verify the identity of users/devices to enable secure access Real-Time Chat Engage in direct, instant messaging with customers, users, etc. Diagnostics Tools Access system information, including hardware and software configuration, to perform diagnostics Summary Reports Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Updates Receive system updates as soon as any changes are made Real-Time Monitoring Active monitoring of systems, applications, or networks API Application programming interface that allows for integration with other systems/databases Threat Protection Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats Spam Blocker Filters used to determine different types of malware threats Spam Quarantine Feature in email systems that identifies suspicious or unsolicited emails and holds them in a separate folder for review or deletion Real-time Alerts Receive notification of issues as soon as they occur Data Security Protect sensitive data for digital privacy Incident Management Manage and track all disruptions and incidents Remote Update/Installation Deploy updates or install new software remotely DDoS Protection Protect networks against DDoS (Distributed denial-of-service) attacks Automatic Scans Setup recurring or automatic scans Vulnerability/Threat Prioritization Classify levels of threat and organize actions based on priorities Real-Time Analytics Analyze and gain insights into data in real-time Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs Identity Theft Protection Monitor the web for personal information, such as social security and bank account numbers, among other sensitive information Security Auditing Systematic evaluation of the security of a company's overall security system and situation Virus Definition Update VPN Extend virtual private network over public networks to enable protected information exchange Tracker Blocking Blocks third-party trackers from collecting user data. Data Loss Prevention Safeguard confidential data and meet compliance regulations AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Webcam Protection Prevents unauthorized access to web/device camera Anomaly/Malware Detection Automatically identify and flag unusual behaviors and malicious software Third-Party Integrations Set up connections to third-party platforms to improve business processes Access Controls/Permissions Define levels of authorization for access to specific files or systems Password Management Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Phishing Protection Identify phishing emails Email Attachment Protection Provides protection against malicious attachments. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Network Security Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Authentication Verify the identity of users/devices to enable secure access Threat Response Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Vulnerability Scanning Discover patch statuses and vulnerabilities Backup and Recovery Create backups and provide methods to recover deleted/lost data Next-Generation Firewall Application Security Identify and respond to security threats to developed applications Whitelisting/Blacklisting Control system access and/or deliverability for applications and email addresses Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Procurement Management Organize and manage all processes/procedures involved in purchasing goods and/or services CMDB Configuration Management Database AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Generative AI Use AI to generate content in the form of text, images, videos, etc. IT Risk Management Manage risks related to IT systems Service Catalog Database containing accurate and up-to-date information on all operational services Inventory Management Track and manage inventory levels to maintain proper supply Surveys & Feedback Gauge satisfaction and receive information for improvement and success Chat/Messaging Communicate using direct chat or messages within the system Change Management Track and monitor efficient handling of all changes/transitions Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Task Management Create, manage and track all task activities and progression Email Templates Pre-made examples and templates for emails Benchmarking Compare key metrics for the business against prominent players in the industry Localization Automation Adapt content to display differently based on viewer location Real-Time Reporting Active reporting of data and metrics Customer Support Provide online support for your customers through live chat or help desk functionality Scheduled/Automated Reports Set a time to generate routine reports automatically Alerts/Escalation System alerts about the need to escalate an issue or request Release & Deployment Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Email Management Manage, store and organize emails within the system or via third-party apps Contract/License Management Track, store, and access client contracts or licenses Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Analytics Tools for the systematic analysis of various types of data or statistics Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services API Application programming interface that allows for integration with other systems/databases IT Asset Management Managing inventories and tracking changes to hardware and software configurations Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Live Chat Ability to chat online in real time Customizable Reports Alter the layout and content of reports Incident Management Manage and track all disruptions and incidents Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Support Ticket Management Allow customers/users to submit support queries and service requests Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Customizable Branding Add customized logos and colors to align with company branding Mobile Access Access software remotely via mobile devices Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Automatic Reset Onsite Printing Print tickets, receipts, and other information on location Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling For Android Devices For devices running on Android. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Touch Screen Interactivity between software and users by touching areas on the screen of display devices Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Timeout Multi-app mode Allows to lock a device into a specific set of apps Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Generative AI Use AI to generate content in the form of text, images, videos, etc. QR Codes Matrix barcode that stores information Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Location Tracking Identify the physical location of an individual, asset, device, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Browsing Restrictions Provides user and content restrictions during web browsing Customizable User Interface Design, modify, and organize how content is displayed on a system interface Self Check-In/Check-Out Check-in and out via a mobile device or kiosk Secure Browsing Allow or block access to specific domains and individual pages Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Branding Add customized logos and colors to align with company branding Video Looping Self Ordering For iPad Devices Operate/access software on iPad Devices Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Single-app mode Allows to lock a device into a specific app Templates Sample files or documents that could be customized as needed or used as is Check-in/Check-out Track the status of assets and whether they're checked in or out Ticketing Customize, sell, and distribute tickets Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Broadcast Messaging Notify large groups of people simultaneously about important updates. Visitor Tracking Track visitors and purpose of visits Secure Data Storage Securely stores data to prevent data loss or breaches Access Controls/Permissions Define levels of authorization for access to specific files or systems Wireless Internet Access Control Control and manage access to wireless networks Single Sign On Allow users to access multiple services after entering their login credentials once Enrollments/Onboarding Manage the enrollment and onboarding of all new members and accepted applications Automatic User/Device Recognition The system can automatically recognize a user and/or device API Application programming interface that allows for integration with other systems/databases Kiosk Mode Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Remote Update/Installation Deploy updates or install new software remotely Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Synchronization Scheduling Create a schedule when files and folders are synchronized IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Wireless Troubleshooting Take actions to resolve performance issues for devices wirelessly Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Audit Trail A record of all activities within the system, including user access, changes made, etc. Build Automation Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Scheduling Plan availability and assign specific time slots for tasks and resources Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs API Application programming interface that allows for integration with other systems/databases Real-Time Reporting Active reporting of data and metrics Billing & Invoicing Create, manage, and send invoices or bills to customers Anti Virus Prevents, detects and removes malware Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Event Logs A chronological record of actions or occurrences within a network, software, or process Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Real-Time Analytics Analyze and gain insights into data in real-time Backup and Recovery Create backups and provide methods to recover deleted/lost data CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Real-Time Updates Receive system updates as soon as any changes are made AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Task Scheduling Track and manage the scheduling of tasks Automatic Backup Data is backed up automatically to prevent data loss Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Vulnerability Scanning Discover patch statuses and vulnerabilities For MSPs Intended to be used by managed service providers Customizable Branding Add customized logos and colors to align with company branding Real-time Alerts Receive notification of issues as soon as they occur Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Data Receive data and information in real time Access Controls/Permissions Define levels of authorization for access to specific files or systems Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Network Security Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Uptime Reporting Track the availability time for a designated network or website over a given period of time Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access File Transfer Move files across different systems or networks Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Single Sign On Allow users to access multiple services after entering their login credentials once Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Summary Reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Chat/Messaging Communicate using direct chat or messages within the system Generative AI Use AI to generate content in the form of text, images, videos, etc. Session Transfer Transfer a support session to another team member Remote Update/Installation Deploy updates or install new software remotely Audit Trail A record of all activities within the system, including user access, changes made, etc. Customizable Branding Add customized logos and colors to align with company branding Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Updates Receive system updates as soon as any changes are made Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Management Create, design and manage workflows for repetitive tasks Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Surveys & Feedback Gauge satisfaction and receive information for improvement and success Activity Tracking Track and document all activities across devices, networks, and other systems Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information API Application programming interface that allows for integration with other systems/databases Support Ticket Management Allow customers/users to submit support queries and service requests Access Controls/Permissions Define levels of authorization for access to specific files or systems Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Customizable Reports Alter the layout and content of reports Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Video Conferencing Connect with meeting participants remotely over video Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Third-Party Integrations Set up connections to third-party platforms to improve business processes Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Access Controls/Permissions Define levels of authorization for access to specific files or systems Prioritization Arrange tasks based on the level of priority or urgency Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Customizable Branding Add customized logos and colors to align with company branding API Application programming interface that allows for integration with other systems/databases Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Customizable Forms Customize contracts and forms to collect specific information Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Data Visualization Graphical representation of data Audit Trail A record of all activities within the system, including user access, changes made, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Customizable Reports Alter the layout and content of reports Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Patch Prioritization Determine which patches should receive immediate attention Status Tracking Track the status over time for a request, process, asset, or transaction Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Network Wide Management The ability to manage all patches within a network Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Vulnerability Scanning Discover patch statuses and vulnerabilities Activity Tracking Track and document all activities across devices, networks, and other systems Policy Management Create, manage, and track policies and procedures within an organization Remote Update/Installation Deploy updates or install new software remotely IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Approval Process Control Manage the process of evaluating documents or requests submitted for approval Automatic Patch Deployment Set a time to deploy patches automatically Access Controls/Permissions Define levels of authorization for access to specific files or systems Customization Create labels for products that contain required information such as colors, sizes, dates, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Patch Testing Test patches before deployment to mitigate security risks Support Ticket Management Allow customers/users to submit support queries and service requests Automatic Scans Setup recurring or automatic scans Active Directory Integration Integrates with Active Directory Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Application Management Track, manage and store the applications of potential future members, customers or candidates API Application programming interface that allows for integration with other systems/databases Risk Assessment Initiate collection and analysis of known risks Scheduling Plan availability and assign specific time slots for tasks and resources Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Generative AI Use AI to generate content in the form of text, images, videos, etc. Real-Time Updates Receive system updates as soon as any changes are made Usage Tracking/Analytics Track and interpret metrics on the usage of company resources AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Patch Management Install software updates and bug fixes remotely Third-Party Integrations Set up connections to third-party platforms to improve business processes Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Reporting Active reporting of data and metrics Event Logs A chronological record of actions or occurrences within a network, software, or process Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Generative AI Use AI to generate content in the form of text, images, videos, etc. Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Patch Management Install software updates and bug fixes remotely Encryption Convert data into a code for security Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests BYOD Management Manage and secure access to business data and applications on personal devices. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Endpoint Management Track status, assign actions, and control access to systems for devices within the organization App Management Download applications that can be internally saved Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5(4,155) ](https://www.g2.com/products/teamviewer/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,027) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5(1,247) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-resolve/competitors/alternatives) LogMeIn Resolve Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,155) [ Compare Now ](https://www.g2.com/compare/logmein-resolve-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2bbdb5d53b89080377e86d17937346d4/logmein-rescue.png "Product Avatar Image") LogMeIn Rescue 4.6/5(209) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-resolve) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management)[Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm) [Remote Support](https://www.g2.com/categories/remote-support)[Endpoint Management](https://www.g2.com/categories/endpoint-management)[Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Patch Management](https://www.g2.com/categories/patch-management)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Service Desk](https://www.g2.com/categories/service-desk)[Antivirus](https://www.g2.com/categories/antivirus) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which insurance platforms combine client management and renewal tracking most effectively for independent agencies?](https://www.g2.com/discussions/which-insurance-platforms-combine-client-management-and-renewal-tracking-most-effectively-for-independent-agencies)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Best MDM software for small business](https://www.g2.com/discussions/best-mdm-software-for-small-business-what-works-what-doesn-t) [What freelance platforms are most trusted for long-term remote software development contracts where reliability and payment protection actually matter?](https://www.g2.com/discussions/what-freelance-platforms-are-most-trusted-for-long-term-remote-software-development-contracts-where-reliability-and-payment-protection-actually-matter)[What’s the leading SEO app to improve my site’s search ranking](https://www.g2.com/discussions/what-s-the-leading-seo-app-to-improve-my-site-s-search-ranking)[Pros and Cons Details](https://www.g2.com/products/logmein-resolve/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)