[ LogMeIn... Reviews ](https://www.g2.com/products/logmein-resolve/reviews) [ LogMeIn... Reviews ](https://www.g2.com/products/logmein-resolve/reviews) # LogMeIn Resolve Features ##### ## Incident Management (5) Automate Ticket Routing Routes tickets automatically to the appropriate user. Ticket Prioritization Prioritizes tickets based on factors configured by the user. Ticket Notifications Notifies the IT team when a ticket needs action. Knowledge Base Provides a forum for answers to common questions. Knowledge Base/Ticket Integration Integrates knowledge base articles into a ticket. Show More ##### ## Reporting (3) Dashboards Displays important metrics relating to performance. Time Tracking Tracks time worked on a ticket. Surveys Provides surveys to measure employee satisfaction. Show More ##### ## Access & Usability (4) Mobile Enables access to service desk features via mobile device. Self Service Enables employees to view the status of their tickets. Active Directory Provides a directory of all users within an organization. Multi-Channel Access Enables access to service desk features through multiple channels such as email, phone, or the portal. Show More ##### ## Operating System (3) Multi-Systems Support Supports differing operating systems and mobile devices Apple Support Supports Apple devices Android Support Support Android devices Show More ##### ## Management (10) Applicatons Management Centrally manages, configures, and oversees applications on employees' mobile devices Applications Consolidation Separates work apps and data from personal apps and data Whitelist Implements whitelist policy to easily and securely deploy recommended or required applications Blacklist Implements blacklist policy to block unwanted or suspicious applications Usage Information Offers visibility into employee mobile device activity Device Enrollment Registers employee-owned or company-distributed devices for IT access. Device Configuration Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc. Device Compliance Ensures that employee devices are compliant with business regulations and requirements. Usage Information Offers visibility into employee device activity. Data Separation Separates personal data on devices from business-specific data. Show More ##### ## Security (10) Remote Wipe Enable the remote locking down and encryption of employee mobile devices Security Protects employee, company, and data from potential vulnerabilities or malware Remote Wipe Enable the remote locking down and encryption of employee devices Device Management Unifies endpoint management of employee devices Device Enrollment Registers employee-owned or company-distributed devices for IT access Reporting and Alerts Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more. Endpoint Protection Protects employee, company, and data from potential vulnerabilities or malware. Remote Wiping Remotely clears all data from compromised devices. Data Encryption Implements encryption standards to secure data both in transit and at rest. Compliance Provides compliance to multiple industry standards like HIPAA and GDPR. Show More ##### ## Platform - Mobile Device Management (MDM) (1) Regulation Compliant Ensures that employees mobile devices are compliant with business regulations and requirements Show More ##### ## Administration (13) Usage Information Offers visibility into employee device activity Integrations Allows for integration of support, chat, diagnostic or other IT management tools Diagnostics Provides administrators with performance information to Session Recording Provides the ability to record remote access and support sessions Session Transfer Allows remote access and support sessions to be transferred between users Unattended Access Allows administrators access to devices, regardless of end-user's presence File Sharing Allows remote users to share files with other remote users Screen Sharing Provides screen sharing options to allow access to view or control real-time activities. File Sharing Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely. Session Recording Provides the ability to record remote access and support sessions. Unattended Remote Access Provides remote access to computers at any time, without an end-user present. Multi - Session Handling Provides multiple technician support simultaneously. Multi-Monitor Support Allows users to switch between multiple end users’ monitors with a single click. Show More ##### ## Platform (4) Cross-Platform Access Allows remote usage and access across a range of operating systems and device types Mobile Device Access Allows remote desktop administrators access to connected mobile devices Applications Management Centrally manages, configures, and oversees applications on employee devices Remote Device Control Allows administators to take control of a connected endpoint device Show More ##### ## Inventory Management - Remote Monitoring & Management (RMM) (3) Device Management Unifies endpoint management of employee devices Asset Management Maintains detailed records of network assets and their activity; detects new assets accessing the network ITIL Policy Compliance Supports implementation and adherence to ITIL processes and regulations Show More ##### ## Monitoring and Management (5) Remote Monitoring Monitor IT asset activity remotely from an administrator terminal. Asset Tracking Tracks IT assets and financial data. Application Deployment Releases applications for access on desktop or mobile devices. Patch Management Automates the updating of security measures on enterprise devices. Asset Tracking Tracks IT assets including financial and lifecycle data. Show More ##### ## IT Operations & Workflow - Remote Monitoring & Management (RMM) (1) Workflow Management Enables creation and optimization of workflows for IT support and service delivery Show More ##### ## Service Management (3) Remote Access Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network. Service Management (Issue Prioritization) Analyzes operational data to proactively identify and prioritize IT issues. Ticketing Provides tools for creating and managing support tickets across departments Show More ##### ## Scope (2) Endpoint Inclusiveness Manages numerous endpoint types, including mobile, desktop, IoT, and wearable. Multi-OS Support Supports diverse operating systems across several endpoint types. Show More ##### ## Maintenance (2) Remote Reboot Remotely wake, restart, and install applications on sleeping devices. Remote Printing Print files from remote computer onto the local printer, without having to transfer the file between computers. Show More ##### ## Communication (4) Text Chat Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat. VoIP Provides voice over IP calling solutions. Video Conference Call Provides pre-session or in-session video call options to resolve issues. Screen Annotations Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better. Show More ##### ## Device Support (3) Mobile Device Access Allows mobile device access to provide support or connect to your computer from anywhere. Multi-Platform Support Provides support across iOS, Mac, Android, PC and other devices. Cross-Platform Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices. Show More ##### ## Performance (1) Reporting Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries. Show More ##### ## Generative AI (3) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Service Desk (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Mobile Device Management (MDM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Remote Monitoring & Management (RMM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Unified Endpoint Management (UEM) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") TeamViewer 4.5/5 (3,876) ](https://www.g2.com/products/teamviewer/reviews) [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5 (4,274) ](https://www.g2.com/products/ninjaone/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5 (1,161) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/logmein-resolve/competitors/alternatives) LogMeIn Resolve Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5 (3,979) [ Compare Now ](https://www.g2.com/compare/logmein-resolve-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2bbdb5d53b89080377e86d17937346d4/logmein-rescue.png "Product Avatar Image") LogMeIn Rescue 4.6/5 (210) [ Compare Now ](https://www.g2.com/compare/logmein-rescue-vs-logmein-resolve) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5 (1,099) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-logmein-resolve) ##### Categories on G2 [ Remote Support ](https://www.g2.com/categories/remote-support)[ Endpoint Management ](https://www.g2.com/categories/endpoint-management)[ Mobile Device Management (MDM) ](https://www.g2.com/categories/mobile-device-management-mdm) [ Patch Management ](https://www.g2.com/categories/patch-management)[ Unified Endpoint Management (UEM) ](https://www.g2.com/categories/unified-endpoint-management-uem)[ Remote Monitoring & Management (RMM) ](https://www.g2.com/categories/remote-monitoring-management-rmm)[ Remote Desktop ](https://www.g2.com/categories/remote-desktop)[ Service Desk ](https://www.g2.com/categories/service-desk)[ Antivirus ](https://www.g2.com/categories/antivirus) Show More ##### Explore More [ What platform integrates screen capture with cloud storage? ](https://www.g2.com/discussions/what-platform-integrates-screen-capture-with-cloud-storage)[ What platform provides the best analytics for practice performance? ](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-practice-performance)[ What are the top encryption key management vendors for HIPAA and SOC 2 compliance requirements? ](https://www.g2.com/discussions/what-are-the-top-encryption-key-management-vendors-for-hipaa-and-soc-2-compliance-requirements%20) [ Best desktop software for spending oversight ](https://www.g2.com/discussions/best-desktop-software-for-spending-oversight-which-tools-offer-the-clearest-view)[ What are the top platforms for monitoring and optimizing data pipelines? ](https://www.g2.com/discussions/what-are-the-top-platforms-for-monitoring-and-optimizing-data-pipelines)[ Pros and Cons Details ](https://www.g2.com/products/logmein-resolve/reviews?qs=pros-and-cons) Show More [ What platform integrates screen capture with cloud storage? ](https://www.g2.com/discussions/what-platform-integrates-screen-capture-with-cloud-storage)[ What platform provides the best analytics for practice performance? ](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-practice-performance)[ What are the top encryption key management vendors for HIPAA and SOC 2 compliance requirements? ](https://www.g2.com/discussions/what-are-the-top-encryption-key-management-vendors-for-hipaa-and-soc-2-compliance-requirements%20) [ Best desktop software for spending oversight ](https://www.g2.com/discussions/best-desktop-software-for-spending-oversight-which-tools-offer-the-clearest-view)[ What are the top platforms for monitoring and optimizing data pipelines? ](https://www.g2.com/discussions/what-are-the-top-platforms-for-monitoring-and-optimizing-data-pipelines)[ Pros and Cons Details ](https://www.g2.com/products/logmein-resolve/reviews?qs=pros-and-cons)