LogMeIn Resolve Features
Incident Management (6)
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Automate Ticket Routing
Routes tickets automatically to the appropriate user.
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Ticket Prioritization
Prioritizes tickets based on factors configured by the user.
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Ticket Notifications
Notifies the IT team when a ticket needs action.
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Knowledge Base
Provides a forum for answers to common questions.
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Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Reporting (4)
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Dashboards
Displays important metrics relating to performance.
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Time Tracking
Tracks time worked on a ticket.
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Surveys
Provides surveys to measure employee satisfaction.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Access & Usability (5)
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Mobile
Enables access to service desk features via mobile device.
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Self Service
Enables employees to view the status of their tickets.
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Active Directory
Provides a directory of all users within an organization.
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Multi-Channel Access
Enables access to service desk features through multiple channels such as email, phone, or the portal.
Mobile Access
Access software remotely via mobile devices
Operating System (3)
Multi-Systems Support
Supports differing operating systems and mobile devices
Apple Support
Supports Apple devices
Android Support
Support Android devices
Management (52)
Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices
Applications Consolidation
Separates work apps and data from personal apps and data
Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications
Blacklist
Implements blacklist policy to block unwanted or suspicious applications
Usage Information
Offers visibility into employee mobile device activity
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Lockdown Management
Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
User Session Management
Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Patch Management
Install software updates and bug fixes remotely
Task Management
Create, manage and track all task activities and progression
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Security Management
Manage and control the security aspects of an organization's digital assets, resources, and operations
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Data Management
Ability to handle large datasets
Policy Management
Create, manage, and track policies and procedures within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Asset Lifecycle Management
Manage assets throughout their lifecycle to optimize profit
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Inventory Management
Track and manage inventory levels to maintain proper supply
Software Management
Allows businesses to manage the software installed on their devices.
Deployment Management
Manage the processes involved when making the application ready for use
Device Enrollment
Registers employee-owned or company-distributed devices for IT access.
Device Configuration
Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.
Device Compliance
Ensures that employee devices are compliant with business regulations and requirements.
Usage Information
Offers visibility into employee device activity.
Data Separation
Separates personal data on devices from business-specific data.
Central Dashboard
Provide immediate insights, information, and updates on IT assets from a central dashboard.
Asset Policy Management
Design and implement custom or pre-built policies for asset management, onboarding, and maintenance.
Risk Management
Implement risk management policies, and push policy updates to various assets across a business network.
Integrations
Integrate with other software solutions, such as spend management and software asset management.
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
Requisition Management
Review, approve and cancel requests for goods/services to be purchased
Inventory Management
Track and manage inventory levels to maintain proper supply
Email Management
Manage, store and organize emails within the system or via third-party apps
Maintenance Management
Manage, maintain and track the performance of assets and equipment
Workflow Management
Create, design and manage workflows for repetitive tasks
Problem Management
Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Supplier Management
Manage all supplier data and operations
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Task Management
Create, manage and track all task activities and progression
Change Management
Track and monitor efficient handling of all changes/transitions
Incident Management
Manage and track all disruptions and incidents
Contract/License Management
Track, store, and access client contracts or licenses
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Security (16)
Remote Wipe
Enable the remote locking down and encryption of employee mobile devices
Security
Protects employee, company, and data from potential vulnerabilities or malware
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Remote Wipe
Enable the remote locking down and encryption of employee devices
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Device Management
Unifies endpoint management of employee devices
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Device Enrollment
Registers employee-owned or company-distributed devices for IT access
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
File Management
Create, save, and store files
Meeting Management
Manage the process of planning and scheduling meetings, including agenda creation
Print Management
Helps control, track and monitor printing processes
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Reporting and Alerts
Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.
Endpoint Protection
Protects employee, company, and data from potential vulnerabilities or malware.
Remote Wiping
Remotely clears all data from compromised devices.
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Data Encryption
Implements encryption standards to secure data both in transit and at rest.
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Compliance
Provides compliance to multiple industry standards like HIPAA and GDPR.
Platform - Mobile Device Management (MDM) (1)
Regulation Compliant
Ensures that employees mobile devices are compliant with business regulations and requirements
Administration (16)
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Usage Information
Offers visibility into employee device activity
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Active Directory Integration
Integrates with Active Directory
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Diagnostics
Provides administrators with performance information to
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Session Recording
Provides the ability to record remote access and support sessions
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Session Transfer
Allows remote access and support sessions to be transferred between users
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Unattended Access
Allows administrators access to devices, regardless of end-user's presence
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File Sharing
Allows remote users to share files with other remote users
Screen Sharing
Digitally share screen view with others
File Transfer
Move files across different systems or networks
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
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Screen Sharing
Provides screen sharing options to allow access to view or control real-time activities.
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File Sharing
Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.
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Session Recording
Provides the ability to record remote access and support sessions.
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Unattended Remote Access
Provides remote access to computers at any time, without an end-user present.
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Multi - Session Handling
Provides multiple technician support simultaneously.
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Multi-Monitor Support
Allows users to switch between multiple end users’ monitors with a single click.
Platform (6)
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Cross-Platform Access
Allows remote usage and access across a range of operating systems and device types
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Mobile Device Access
Allows remote desktop administrators access to connected mobile devices
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Applications Management
Centrally manages, configures, and oversees applications on employee devices
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Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Multiple Monitor Access
Access multiple screens from one centralized location
Inventory Management - Remote Monitoring & Management (RMM) (7)
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Device Management
Unifies endpoint management of employee devices
Asset Management
Maintains detailed records of network assets and their activity; detects new assets accessing the network
ITIL Policy Compliance
Supports implementation and adherence to ITIL processes and regulations
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Task Management
Create, manage and track all task activities and progression
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Monitoring and Management (21)
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Remote Monitoring
Monitor IT asset activity remotely from an administrator terminal.
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Asset Tracking
Tracks IT assets and financial data.
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Application Deployment
Releases applications for access on desktop or mobile devices.
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Patch Management
Automates the updating of security measures on enterprise devices.
Asset Tracking
Tracks IT assets including financial and lifecycle data.
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
IT Incident Management
Manage incidents related to outages or breaches in functionality of IT systems
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Support Ticket Management
Allow customers/users to submit support queries and service requests
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Activity Tracking
Track and document all activities across devices, networks, and other systems
Help Desk Management
Managing service requests, incidents, IT issues & support with a ticketing system
Inventory Management
Track and manage inventory levels to maintain proper supply
Contract/License Management
Track, store, and access client contracts or licenses
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Network Monitoring
Tracks and makes accessible data on the health of servers and other network components.
IT Operations & Workflow - Remote Monitoring & Management (RMM) (1)
Workflow Management
Enables creation and optimization of workflows for IT support and service delivery
Service Management (5)
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Remote Access
Controls access to legacy applications, web based applications, networks resources while employees are outside the local area network.
Service Management (Issue Prioritization)
Analyzes operational data to proactively identify and prioritize IT issues.
Ticketing
Provides tools for creating and managing support tickets across departments
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Scope (2)
Endpoint Inclusiveness
Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.
Multi-OS Support
Supports diverse operating systems across several endpoint types.
Asset Inventory (4)
Hardware Asset Inventory
Create an inventory of a company's hardware assets.
Software Asset Inventory
Create an inventory of a company's software assets.
Cloud Asset Inventory
Create an inventory of a company's cloud assets.
Mobile Asset Inventory
Create an inventory of a company's mobile assets.
Maintenance (2)
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Remote Reboot
Remotely wake, restart, and install applications on sleeping devices.
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Remote Printing
Print files from remote computer onto the local printer, without having to transfer the file between computers.
Communication (4)
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Text Chat
Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.
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VoIP
Provides voice over IP calling solutions.
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Video Conference Call
Provides pre-session or in-session video call options to resolve issues.
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Screen Annotations
Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.
Device Support (4)
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Mobile Device Access
Allows mobile device access to provide support or connect to your computer from anywhere.
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Multi-Platform Support
Provides support across iOS, Mac, Android, PC and other devices.
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Cross-Platform
Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.
Video Support
Supports various video file formats
Performance (1)
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Reporting
Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.
Generative AI (5)
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Agentic AI - Mobile Device Management (MDM) (10)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Agentic AI - IT Asset Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (315)
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Chat/Messaging
Communicate using direct chat or messages within the system
Whiteboard
Allows multiple users to simultaneously annotate on a digital whiteboard
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Secure Data Storage
Securely stores data to prevent data loss or breaches
Customizable Branding
Add customized logos and colors to align with company branding
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Remote Printing
Print remote documents from multiple devices
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Desktop Virtualization
Creates virtual version of end user's desktop environment or operating system
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Activity Tracking
Track and document all activities across devices, networks, and other systems
Remote Update/Installation
Deploy updates or install new software remotely
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Secure Login
At least a username and password is required to access the system
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Real-Time Data
Receive data and information in real time
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
Live Chat
Ability to chat online in real time
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Authentication
Verify the identity of users/devices to enable secure access
Real-Time Chat
Engage in direct, instant messaging with customers, users, etc.
Diagnostics Tools
Access system information, including hardware and software configuration, to perform diagnostics
Summary Reports
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Troubleshooting
Take actions to troubleshoot issues for networks, devices, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Real-Time Monitoring
Active monitoring of systems, applications, or networks
API
Application programming interface that allows for integration with other systems/databases
Threat Protection
Protect incoming and outgoing communications against malware, spam, display spoofing, and other threats
Spam Blocker
Filters used to determine different types of malware threats
Spam Quarantine
Feature in email systems that identifies suspicious or unsolicited emails and holds them in a separate folder for review or deletion
Real-time Alerts
Receive notification of issues as soon as they occur
Data Security
Protect sensitive data for digital privacy
Incident Management
Manage and track all disruptions and incidents
Remote Update/Installation
Deploy updates or install new software remotely
DDoS Protection
Protect networks against DDoS (Distributed denial-of-service) attacks
Automatic Scans
Setup recurring or automatic scans
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Real-Time Analytics
Analyze and gain insights into data in real-time
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
Identity Theft Protection
Monitor the web for personal information, such as social security and bank account numbers, among other sensitive information
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Virus Definition Update
VPN
Extend virtual private network over public networks to enable protected information exchange
Tracker Blocking
Blocks third-party trackers from collecting user data.
Data Loss Prevention
Safeguard confidential data and meet compliance regulations
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Webcam Protection
Prevents unauthorized access to web/device camera
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Phishing Protection
Identify phishing emails
Email Attachment Protection
Provides protection against malicious attachments.
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Authentication
Verify the identity of users/devices to enable secure access
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Next-Generation Firewall
Application Security
Identify and respond to security threats to developed applications
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
CMDB
Configuration Management Database
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
IT Risk Management
Manage risks related to IT systems
Service Catalog
Database containing accurate and up-to-date information on all operational services
Inventory Management
Track and manage inventory levels to maintain proper supply
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Chat/Messaging
Communicate using direct chat or messages within the system
Change Management
Track and monitor efficient handling of all changes/transitions
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Task Management
Create, manage and track all task activities and progression
Email Templates
Pre-made examples and templates for emails
Benchmarking
Compare key metrics for the business against prominent players in the industry
Localization Automation
Adapt content to display differently based on viewer location
Real-Time Reporting
Active reporting of data and metrics
Customer Support
Provide online support for your customers through live chat or help desk functionality
Scheduled/Automated Reports
Set a time to generate routine reports automatically
Alerts/Escalation
System alerts about the need to escalate an issue or request
Release & Deployment
Planning, coordinating, and executing the deployment of software or system changes into a live or production environment
Email Management
Manage, store and organize emails within the system or via third-party apps
Contract/License Management
Track, store, and access client contracts or licenses
Workflow Management
Create, design and manage workflows for repetitive tasks
Problem Management
Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
Analytics
Tools for the systematic analysis of various types of data or statistics
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
API
Application programming interface that allows for integration with other systems/databases
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Live Chat
Ability to chat online in real time
Customizable Reports
Alter the layout and content of reports
Incident Management
Manage and track all disruptions and incidents
Asset Lifecycle Management
Manage assets throughout their lifecycle to optimize profit
Support Ticket Management
Allow customers/users to submit support queries and service requests
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Customizable Branding
Add customized logos and colors to align with company branding
Mobile Access
Access software remotely via mobile devices
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Automatic Reset
Onsite Printing
Print tickets, receipts, and other information on location
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
For Android Devices
For devices running on Android.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Digital Signage
Digital displays use technologies such as LCD, LED, projection and e-paper
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Touch Screen
Interactivity between software and users by touching areas on the screen of display devices
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Timeout
Multi-app mode
Allows to lock a device into a specific set of apps
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
QR Codes
Matrix barcode that stores information
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Location Tracking
Identify the physical location of an individual, asset, device, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Browsing Restrictions
Provides user and content restrictions during web browsing
Customizable User Interface
Design, modify, and organize how content is displayed on a system interface
Self Check-In/Check-Out
Check-in and out via a mobile device or kiosk
Secure Browsing
Allow or block access to specific domains and individual pages
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Branding
Add customized logos and colors to align with company branding
Video Looping
Self Ordering
For iPad Devices
Operate/access software on iPad Devices
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Single-app mode
Allows to lock a device into a specific app
Templates
Sample files or documents that could be customized as needed or used as is
Check-in/Check-out
Track the status of assets and whether they're checked in or out
Ticketing
Customize, sell, and distribute tickets
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
Broadcast Messaging
Notify large groups of people simultaneously about important updates.
Visitor Tracking
Track visitors and purpose of visits
Secure Data Storage
Securely stores data to prevent data loss or breaches
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Wireless Internet Access Control
Control and manage access to wireless networks
Single Sign On
Allow users to access multiple services after entering their login credentials once
Enrollments/Onboarding
Manage the enrollment and onboarding of all new members and accepted applications
Automatic User/Device Recognition
The system can automatically recognize a user and/or device
API
Application programming interface that allows for integration with other systems/databases
Kiosk Mode
Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons
Remote Update/Installation
Deploy updates or install new software remotely
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Synchronization Scheduling
Create a schedule when files and folders are synchronized
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Wireless Troubleshooting
Take actions to resolve performance issues for devices wirelessly
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Build Automation
Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Scheduling
Plan availability and assign specific time slots for tasks and resources
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
API
Application programming interface that allows for integration with other systems/databases
Real-Time Reporting
Active reporting of data and metrics
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Anti Virus
Prevents, detects and removes malware
Security Tools
Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Real-Time Analytics
Analyze and gain insights into data in real-time
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Real-Time Updates
Receive system updates as soon as any changes are made
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Task Scheduling
Track and manage the scheduling of tasks
Automatic Backup
Data is backed up automatically to prevent data loss
Device Auto Discovery
Automatically scan the network for devices and take pre-defined actions upon discovery
Vulnerability Scanning
Discover patch statuses and vulnerabilities
For MSPs
Intended to be used by managed service providers
Customizable Branding
Add customized logos and colors to align with company branding
Real-time Alerts
Receive notification of issues as soon as they occur
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Data
Receive data and information in real time
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
File Transfer
Move files across different systems or networks
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Single Sign On
Allow users to access multiple services after entering their login credentials once
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Summary Reports
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Chat/Messaging
Communicate using direct chat or messages within the system
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Session Transfer
Transfer a support session to another team member
Remote Update/Installation
Deploy updates or install new software remotely
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Customizable Branding
Add customized logos and colors to align with company branding
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Real-Time Updates
Receive system updates as soon as any changes are made
Troubleshooting
Take actions to troubleshoot issues for networks, devices, etc.
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Workflow Management
Create, design and manage workflows for repetitive tasks
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Activity Tracking
Track and document all activities across devices, networks, and other systems
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
API
Application programming interface that allows for integration with other systems/databases
Support Ticket Management
Allow customers/users to submit support queries and service requests
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Customizable Reports
Alter the layout and content of reports
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Video Conferencing
Connect with meeting participants remotely over video
Diagnostic Tools
Access client's system information, including hardware and software configuration, to perform diagnostics
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Cost Tracking
Process to track, record, and analyze expenses that occurred over the entire duration of a given project
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Prioritization
Arrange tasks based on the level of priority or urgency
Customizable Fields
Customize data fields to support various needs and use cases
Data Import/Export
Import and export data to and from software applications
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Customizable Branding
Add customized logos and colors to align with company branding
API
Application programming interface that allows for integration with other systems/databases
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Customizable Forms
Customize contracts and forms to collect specific information
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Data Visualization
Graphical representation of data
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Customizable Reports
Alter the layout and content of reports
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Patch Prioritization
Determine which patches should receive immediate attention
Status Tracking
Track the status over time for a request, process, asset, or transaction
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Network Wide Management
The ability to manage all patches within a network
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Policy Management
Create, manage, and track policies and procedures within an organization
Remote Update/Installation
Deploy updates or install new software remotely
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Automatic Patch Deployment
Set a time to deploy patches automatically
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Customization
Create labels for products that contain required information such as colors, sizes, dates, etc.
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Patch Testing
Test patches before deployment to mitigate security risks
Support Ticket Management
Allow customers/users to submit support queries and service requests
Automatic Scans
Setup recurring or automatic scans
Active Directory Integration
Integrates with Active Directory
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Application Management
Track, manage and store the applications of potential future members, customers or candidates
API
Application programming interface that allows for integration with other systems/databases
Risk Assessment
Initiate collection and analysis of known risks
Scheduling
Plan availability and assign specific time slots for tasks and resources
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Patch Management
Install software updates and bug fixes remotely
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Real-Time Reporting
Active reporting of data and metrics
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Patch Management
Install software updates and bug fixes remotely
Encryption
Convert data into a code for security
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
BYOD Management
Manage and secure access to business data and applications on personal devices.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
App Management
Download applications that can be internally saved
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows


