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At a Glance
Market Segments
Mid-Market (41.6% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Starting at $24.90
LogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansTeamViewer
Star Rating
(3,699)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Unattended Remote Access with a score of 9.1, allowing seamless access to devices without user intervention, while GoTo Resolve falls slightly behind at 8.9, which some users feel limits their flexibility in remote support scenarios.
- Reviewers mention that TeamViewer's Multi-Monitor Support is rated at 9.0, making it easier for users to manage multiple screens during remote sessions, whereas GoTo Resolve's score of 8.5 indicates that users find it less effective for multi-monitor setups.
- G2 users highlight TeamViewer's superior Device Management capabilities, scoring 9.5, which includes robust features for managing various devices, while GoTo Resolve's score of 9.6 is impressive but lacks some of the advanced functionalities that TeamViewer offers.
- Users on G2 appreciate TeamViewer's Session Recording feature, both products score equally at 9.0, but reviewers say TeamViewer's implementation is more user-friendly and reliable, making it easier to access recorded sessions when needed.
- Reviewers mention that TeamViewer's Quality of Support is rated at 8.6, which some users feel is slightly less responsive compared to GoTo Resolve's 8.7, indicating that GoTo Resolve may provide a more satisfactory support experience.
- Users say that TeamViewer's Instant Messaging feature scores 8.7, which is seen as more integrated and effective for real-time communication during sessions, while GoTo Resolve's score of 7.9 suggests that users find it less intuitive and responsive.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
LogMeIn Resolve
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.0
356
9.1
2,974
Ease of Use
9.0
357
9.1
3,113
Ease of Setup
8.9
189
9.1
919
Ease of Admin
8.9
176
8.9
677
Quality of Support
8.7
308
8.7
2,551
Has the product been a good partner in doing business?
8.7
166
8.6
634
Product Direction (% positive)
8.0
345
8.7
2,867
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
9.3
20
9.4
50
Not enough data
8.8
7
Not enough data
9.4
6
Monitoring and Management
9.3
21
9.2
49
9.0
19
9.3
49
8.6
20
9.0
50
8.3
19
9.2
50
Not enough data
8.8
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.3
7
Service Management
9.4
22
9.5
50
Not enough data
9.0
7
Not enough data
8.1
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
7.6
23
Not enough data
8.4
25
Generative AI
Not enough data
8.1
18
Not enough data
8.3
18
Agentic AI - IT Asset Management
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.1
13
Management
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.3
19
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
80
9.2
541
9.0
78
9.1
534
8.9
64
8.9
485
8.8
68
9.0
511
8.5
67
8.9
495
8.5
70
9.0
503
Maintenance
8.9
71
9.0
499
8.4
49
8.9
465
Communication
8.8
67
9.0
496
8.0
47
8.6
441
8.2
49
8.7
444
8.5
50
8.8
466
Security
8.7
52
9.0
458
8.4
52
9.0
463
Device Support
8.5
58
8.9
490
8.6
56
9.1
499
8.4
59
9.1
497
Performance
8.3
59
9.0
470
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
8
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Not enough data
Reporting
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Not enough data
Access & Usability
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
8.3
6
8.8
28
Operating System
9.2
6
9.6
30
8.7
5
9.1
28
8.1
6
8.9
30
Management
7.8
6
8.8
29
7.8
6
8.6
29
8.1
6
9.0
27
8.1
6
8.6
27
8.6
6
8.9
29
Security
8.6
6
8.7
28
9.2
6
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
9.1
17
Platform
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.9
16
Not enough data
9.6
16
Security
Not enough data
9.3
16
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.8
14
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
79
8.8
1394
8.1
71
8.7
1305
8.3
76
8.6
1300
8.3
75
8.6
1282
8.1
71
8.7
1319
8.4
76
8.7
1392
8.5
81
8.9
1459
Platform
8.6
72
8.9
1407
8.2
68
8.7
1366
8.4
72
8.7
1331
8.6
83
9.1
1493
Security
7.7
60
8.6
1193
8.4
76
8.8
1338
8.4
70
8.7
1282
Categories
Categories
Shared Categories
LogMeIn Resolve and TeamViewer are categorized as Remote Support, Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring & Management (RMM), and Remote Desktop
Unique Categories
LogMeIn Resolve is categorized as Endpoint Management, Antivirus, Patch Management, and Service Desk
TeamViewer is categorized as SAP Store, Screen Sharing, ServiceNow Store Apps, IT Asset Management, Enterprise IT Management, Network Monitoring, and Co-Browsing
Reviews
Reviewers' Company Size
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Discussions
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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