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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

ProcessMaker Media

ProcessMaker Demo - Smart Inbox
Keep your inbox organized and empty it faster with Smart Inbox.
ProcessMaker Demo - Recent Cases
Centralized and streamlined case management with a unified interface that provides a comprehensive view of all your cases.
ProcessMaker Demo - Text-to-Process Model
Use natural language to describe your desired process map.
ProcessMaker Demo - Assets
Assets include processes, screens, scripts, decision tables, collections, and data connectors.
ProcessMaker Demo - Tasks View
Define the status, priority, and urgency of your tasks.
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ProcessMaker Reviews (305)

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Reviews

ProcessMaker Reviews (305)

View 1 Video Reviews
4.3
305 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and flexibility of ProcessMaker, highlighting its intuitive interface that allows for quick process design and automation without extensive coding knowledge. Many appreciate the strong support and training provided, which enhances their experience, although some note that the learning curve can be steep for more complex features.

Pros & Cons

Generated from real user reviews
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RC
Associate Director
Enterprise (> 1000 emp.)
"Process maker an ideal BPM tool for Fast paced Corporate World!"
What do you like best about ProcessMaker?

5years back we shortlisted Process maker as our BPM tool and we have never regretted it ..Renewing the PM license this year too!

We were able to develop customized projects for Support Domains like HR, Travel desk, PMO, TMO, QA, Operations....for the monitoring & controlling of the process or from a project management perspective and the ease with which we could handle the change request or enhancement made PM a very useful tool for medium level Organization like ours... Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

User interface is not elegant as a regular web application available across, Knowledge Base of technical articles with sample PHP code for customization of available features & functions of PM Review collected by and hosted on G2.com.

Verified User in Food Production
AF
Small-Business (50 or fewer emp.)
"ProcessMaker is the best workspace for workflow management and reporting"
What do you like best about ProcessMaker?

With ProcessMaker, we are able to design and manage a lot of workflows, about different areas of the plant.

We can also create day by day an efficiently reporting routine. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The native app of ProcessMaker, have some limitation. For example, it can't work efficiently when a device is offline. Moreover, the native app is not very intuitive and user friendly. Review collected by and hosted on G2.com.

EE
Audit Assistant Manager
Mid-Market (51-1000 emp.)
"A solution for every thinkable process problem"
What do you like best about ProcessMaker?

It has the best and simplest interface i have ever seen on any similar software, there is a lot of things we have created and more we can create to get the work done in a much easier and faster way, thanks to his much modern and user friendly environment, fast communication, data reporting tools to make our workflow available for other reviewers,this was especially helpful since its based on common programming languages theres a number of opportunities to achieve web based operations as well as track a process to report other users their progress, to me like many other users in my company this has solved lots of old bottlenecks. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

So far so good, no deslikes yet, but we would like to be able to delete cases or restart the case counter, but this may be a solution we are yet to find since we are just getting started to use the software, also it would be nice to have more dashboard options. Review collected by and hosted on G2.com.

José Roberto V.
JV
Database & Application Support Manager
Enterprise (> 1000 emp.)
"PM is the best application for flow approbation and flow description to internal process that I know"
What do you like best about ProcessMaker?

well, PM help us in different department in our company. We working in a BPO and PM help in procurement department, NOC department and development department. The flow approbation is the most module that we use in the company and the configuration to this is easy for our developers

We have resolved the process of approvals of managers, managers, directors and presidency of the company with the creation of the flows, likewise we have achieved that the reports on incidents that the company suffers to map them and have them documented in case the failures turn to repeat. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

is difficult thinking about downsides for this product, but probably some downsides is the documentation about the product, the developers asking sometimes about this and is difficult see videos or tutorials in the web Review collected by and hosted on G2.com.

Uma O.
UO
Legal/Admin Officer
Mid-Market (51-1000 emp.)
"quite good"
What do you like best about ProcessMaker?

i like that the entire process is seemless Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

it is least helpful when tasks are clogged Review collected by and hosted on G2.com.

Timothy Z.
TZ
Software Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Best OpenSource BPM Software"
What do you like best about ProcessMaker?

1. Allow developers to make it suit their needs , with some of the world most popular programming languages.

2. Come with a very rich documentation to make you understand everything about the software.

3. Lots of support from the PM team Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I haven't noticed anything annoying yet. Review collected by and hosted on G2.com.

SA
MY EXPERIENCE IN PROCESSMARKER
Enterprise (> 1000 emp.)
"It is a friendly and easy to use tool."
What do you like best about ProcessMaker?

I like ProcessMaker, since it improves the flow of information within a company, as well as the timing, because through a ProcessMaker creator it is possible to validate the different approvals of the purchase flows that a company has. I like the efficiency and effectiveness in which one sees and carries out the approvals in the shortest time possible, as well as the channeling and communication that one has when being in tune with what goes up and has to be approved within it. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The time spent on a task, again, as well as the uploading of several files which becomes a bit slow in the upload process in ProcessMaker, as well as the time lost in that process to be able to upload the files. Review collected by and hosted on G2.com.

SL
Sales Associate
Small-Business (50 or fewer emp.)
"Quick On-Boarding, Friendly Staff, and Simplicity"
What do you like best about ProcessMaker?

Processmaker gives companies the opportunities to control their organization. The way to create processes is quick and easy. The actual user interface of the software is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

While taking the training course, it is best to review the questions. The questions are sometimes tricky to follow, but after review, the task should be easy. Otherwise, it is smooth sailing thus far. Review collected by and hosted on G2.com.

HA
Process Automation Engineer
Mid-Market (51-1000 emp.)
"Amazing capabilities of ProcessMaker 4.x"
What do you like best about ProcessMaker?

I have used ProcessMaker from version 2.x, the days of using XML, and HTML tags to design dynaforms, to version 3.0 where it got better, with the use of panels to write HTML, but I must say version 4 has raised the bar, beyond what I have been used to in previous years. The presence of different screen types to create beautiful forms, the availability of collections to save your data and retrieve them through APIs(REST) rather than the Soap services from before, and the ability to write scripts in over five languages.

I started using version 4 a few months back, and development is way easier and faster in this new version. I can build processes in a short time and can create processes beyond workflows. So far, I would pick version 4 over and over again, and I think most organizations should consider it because of its flexibility and its advantages. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Well, from my experience, I believe the documentation can be better, for a first timer, you might find yourself spending some time figuring things out, especially when you want to replicate some of the functionalities you have done in previous versions, you might need to rethink the logic.

Also the need for a community or forum, developers can refer to from time to tim, as opposed to raising tickets. Review collected by and hosted on G2.com.

Daniel M.
DM
Head, IT Compliance, Audits and Service Quality
Enterprise (> 1000 emp.)
"Automation of AXA Mansard Business Processes With ProcessMaker"
What do you like best about ProcessMaker?

I really like the ease with which workflows are built with low code requirement. The ability to reroute approvals is also fascinating as processes are no longer dependent on certain individuals. Also, the release of new versions provides new features and functionalities for clients, making the application interface more user-friendly and useful. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The inability of a user that isn't familiar with the application to navigate the features seamlessly. I do hope that more recent versions will possess a more friendly user interface that will allow for seamless navigation through the application. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

Average Discount

11%

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ProcessMaker Features
Document Generation
Process Design
Process Repository
Permissions for Sharing
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Activities
Flows
Notifications