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ProcessMaker

By ProcessMaker

4.3 out of 5 stars

How would you rate your experience with ProcessMaker?

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ProcessMaker Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

ProcessMaker Media

ProcessMaker Demo - Hyper-Productivity: The Future of Work
ProcessMaker is guaranteed to boost the productivity of your skilled workforce by automating your mission-critical processes and capitalizing on the next generation of AI-Powered innovation.
ProcessMaker Demo - Low-Code BPA Software
ProcessMaker's low-code business process automation (BPA) platform offers all the tools you need, including intelligent document processing (IDP), decision engine, and artificial intelligence (AI).
ProcessMaker Demo - Home
Create maps for any process.
ProcessMaker Demo - Assets
Assets include processes, screens, scripts, decision tables, collections, and data connectors.
ProcessMaker Demo - AI Assistant
The AI Assistant can generate script from text, document, clean, and list steps.
ProcessMaker Demo - Text-to-Process Model
Use natural language to describe your desired process map.
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ProcessMaker Reviews (305)

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Reviews

ProcessMaker Reviews (305)

View 1 Video Reviews
4.3
305 reviews

Pros & Cons

Generated from real user reviews
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Verified User in Consumer Services
AC
Enterprise (> 1000 emp.)
"Perfect processes"
What do you like best about ProcessMaker?

Having the processes allows me to have an order and that the users have to fulfill their management part. Manage and process requests quickly and efficiently, to implement new procedures in the tool does not become laborious since it does not require advanced programming knowledge. I like de interface it's very easy to undestand. I like de support when there are a issue. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The COMMUNITY is very limited, I hope more in the future. Review collected by and hosted on G2.com.

Sivakumar K.
SK
Director - Enterprise Applications Development
Enterprise (> 1000 emp.)
"Simple yet a powerful BPM platform."
What do you like best about ProcessMaker?

Processmaker is simple to use and lets us create simple workflows in a couple of days, even in few hours. At the same time, it has powerful capabilities that let us create enterprise-grade applications with systems integration.

The plugin-based service-oriented architecture is what I like the most, which lets enhancing the platform with additional capabilities without affecting the core functions.

It allows users with minimum programming skills to develop and host a production-ready workflow.

Processmaker provides integrated workflow and form designers as part of the application. It doesn't require any separate development framework/IDE to develop applications. Deployment of new processes and updating existing processes in the production environment are as simple as uploading a process file. The above is a unique feature of Processmaker where it stands out from their competition where they need separate tools for the development of workflows, forms, and deployment etc. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The version upgrade process is not that simple. We have to test all the workflows to ensure they are not broken by the version upgrades, especially when we have custom plugins and APIs.

The user interface look & feel is outdated. Eventhough it is UI is responsive, there could be some more improvement to modernize the look and feel.

The mobile app is works fine for the basic workflows and dynaforms. But it is buggy when you have more complex dynaforms and custom javascript/JQuery implementations.

Getting performance issues when the number of open case for a process gets above a certain limits. The open cases include cancelled ones as well and it is causing performance and deployment issues. Review collected by and hosted on G2.com.

Joy K.
JK
IT Officer
Mid-Market (51-1000 emp.)
"Very Powerful and Comprehensive Business Process Management Software"
What do you like best about ProcessMaker?

The tool fully integrated with LDAP, allows companies to simplify their business processes through an easy-to-use designer interface where all operations are modeled.

Process Maker has email-like layout and easy to use with folders for inbox, drafts, participate, archived, advanced search etc.

The layout is very fast to load, refreshes real time and allows real-time process state tracking.

There is column marking for sent by, due date, modify by and priority for easy tracking and workflow management.

It also allows integration with email with email alerts

The tool allows document uploads and among other nice features with good intuitive reporting and dashboard feature

Can be used to model any type of complex business process workflow. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The modeling feature and designing of task to publishing can be made more flexible with available useable libraries and javascripts to make the process modeling much more accessible and efficient. Review collected by and hosted on G2.com.

SW
Tech Lead - Software Engineering
Enterprise (> 1000 emp.)
"I'm recommend ProcessMaker for small & medium size process developments."
What do you like best about ProcessMaker?

Very easy to flow design, configure and user assignment.

User interfaces are clean and easy to understand.

Easy to build departments, groups, and roles.

Easy to track the current status with a flow diagram.

Easy to use & configure Output Document Builder for Report generations.

Easier to scale with the cloud environment. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I'm not happy with processMaker support team. They are getting more than 2 days(minimum) to resolve a problem. And also they are solutions are not stable.

very difficult to built complex logic or validation.

very difficult to built complex reports. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"it is a great tool to automate process"
What do you like best about ProcessMaker?

easy designing tool, and programming capability Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

no very good looking interface, better search monitor Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Enterprise (> 1000 emp.)
"Simple and Powerful"
What do you like best about ProcessMaker?

Processmaker is simple and yet powerful suitable for both straightforward and complex business workflows. We can quickly build simple workflows in a couple of hours. Customization is possible with minimum programming skills. It allows a different wide variety of features for workflow processes which stands out from other BPM tools. Easy to maintain, reusability, generate reports, tracking and trace bug fixes. The support team helpful in answering questions and suggestions. More to explore and to learn new updates. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Processmaker can improve its UI for a better user-friendly platform. More documentation and FAQs would be beneficial for integrations. Review collected by and hosted on G2.com.

Fred N.
FN
Regional IT Coordinator
Mid-Market (51-1000 emp.)
"ProcessMaker is the best Business Process Management application in the world."
What do you like best about ProcessMaker?

Low code environment, and process agility Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Inability to customize skins in enterprise version Review collected by and hosted on G2.com.

UO
Legal
Mid-Market (51-1000 emp.)
"THE USE OF PROCESSMAKER HAS BEEN QUITE BENEFICIAL"
What do you like best about ProcessMaker?

The speed at which a task is completed always Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

errors encountered, mostly after an upgrade in version Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"Great product for workflow automation"
What do you like best about ProcessMaker?

The ability to automate processes across different departments has been a huge time saver and creates a synergistic process that allows you to view progress throughout processes. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

At times I wish I were a programmer to better understand the intricacies of the software. No specific dislikes, but for a layman in the tech industry, having a vaster knowledge would be helpful. I no longer use the software, my only dislike! Review collected by and hosted on G2.com.

Yuan X.
YX
Business Systems Developer
Mid-Market (51-1000 emp.)
"I think ProcessMaker is a cost effective and easy to use open source BPM software."
What do you like best about ProcessMaker?

A user can use Dynaforms to design many forms they want, and the Action by Email function is also very convenient for an organization to use internally. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

As an application for local governments in Australia, ProcessMaker should provide a few preset modules such as Property and Rating ( Councillor Rates) or Planning management.

Limited controls compared to JotForm. User has to style the front end looks which takes time. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

Average Discount

11%

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ProcessMaker Features
Document Generation
Process Design
Process Repository
Permissions for Sharing
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Activities
Flows
Notifications
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ProcessMaker
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