The G2 on ProcessMaker

ProcessMaker Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the ease of use in ProcessMaker beneficial, due to straightforward integration and helpful training resources. (9 mentions)

Users commend ProcessMaker for its efficiency, enabling easy implementation and management of enterprise-scale workflows. (5 mentions)

Users admire the customization capabilities of ProcessMaker, enabling tailored solutions for complex business automation needs. (4 mentions)

Users praise the automation capabilities of ProcessMaker, streamlining onboarding and simplifying complex business processes effortlessly. (3 mentions)

Users commend the excellent customer support from ProcessMaker, making implementation and training straightforward and effective. (3 mentions)

Users are frustrated by the missing features in ProcessMaker, such as limited branding options and assignment rules. (5 mentions)

Users experience performance issues with ProcessMaker, including hidden bugs and high resource demands affecting reliability. (4 mentions)

Users are frustrated by the functionality limitations in ProcessMaker, which hinder basic tasks and operations. (3 mentions)

Users find the limited features of ProcessMaker disappointing, particularly regarding integration and basic functionality. (3 mentions)

Users face access issues with ProcessMaker, citing slow performance and lengthy training and support turnaround times. (2 mentions)

Users experience frustrating bugs in ProcessMaker that disrupt workflows and limit its effectiveness for larger organizations. (2 mentions)

Users find limited customization options in ProcessMaker, restricting their ability to enhance UI and functionality. (2 mentions)

Users express concerns over poor customer support, highlighting slow response times and difficulties during initial engagement. (2 mentions)

Users find the poor UI design of ProcessMaker challenging, especially for those who are not technically inclined. (2 mentions)

Top Pros or Advantages of ProcessMaker

1. Ease of Use

Users find the ease of use in ProcessMaker beneficial, due to straightforward integration and helpful training resources.

See 9 mentions

See Related User Reviews

Eghosa O.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to navigate and available modules meets my organization's needs"

What do you like about ProcessMaker?

Memo module where columns can be filled as your memo without needing to attach an document

Jamie D.

Mid-Market (51-1000 emp.)

4.0/5

"Helps Create Efficiencies"

What do you like about ProcessMaker?

Having access to a developer is helpful, as well as the training provided when you want to do it yourself. It was also easy to integrate into our syst

2. Efficiency

Users commend ProcessMaker for its efficiency, enabling easy implementation and management of enterprise-scale workflows.

See 5 mentions

See Related User Reviews

Carolina P.

Mid-Market (51-1000 emp.)

4.5/5

"A good experience"

What do you like about ProcessMaker?

What I like most about PM is its easy way to implement it, the good support of my salesperson Bernie and the innovation of PM

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Autmation of product warranty process"

What do you like about ProcessMaker?

I am thoroughly impressed with the dedication and commitment of the Team. Their eagerness to deliver the best possible product for their customers is

3. Customization

Users admire the customization capabilities of ProcessMaker, enabling tailored solutions for complex business automation needs.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"ProcessMaker is an excellent business process automation software."

What do you like about ProcessMaker?

ProcessMaker is constantly being upgraded from time to time, incorporating artificial intelligence in it makes it easy for users with little or no cod

Carolina P.

Mid-Market (51-1000 emp.)

4.5/5

"A good experience"

What do you like about ProcessMaker?

What I like most about PM is its easy way to implement it, the good support of my salesperson Bernie and the innovation of PM

4. Automation

Users praise the automation capabilities of ProcessMaker, streamlining onboarding and simplifying complex business processes effortlessly.

See 3 mentions

See Related User Reviews

Tlohang P.

Mid-Market (51-1000 emp.)

4.0/5

"My experience has been great thus far, woth a user friendly portal."

What do you like about ProcessMaker?

The automation aspect and the ability to integrate it via APIs with other systems.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"ProcessMaker is an excellent business process automation software."

What do you like about ProcessMaker?

ProcessMaker is constantly being upgraded from time to time, incorporating artificial intelligence in it makes it easy for users with little or no cod

5. Customer Support

Users commend the excellent customer support from ProcessMaker, making implementation and training straightforward and effective.

See 3 mentions

See Related User Reviews

Jamie D.

Mid-Market (51-1000 emp.)

4.0/5

"Helps Create Efficiencies"

What do you like about ProcessMaker?

Having access to a developer is helpful, as well as the training provided when you want to do it yourself. It was also easy to integrate into our syst

Carolina P.

Mid-Market (51-1000 emp.)

4.5/5

"A good experience"

What do you like about ProcessMaker?

What I like most about PM is its easy way to implement it, the good support of my salesperson Bernie and the innovation of PM

Top Cons or Disadvantages of ProcessMaker

1. Missing Features

Users are frustrated by the missing features in ProcessMaker, such as limited branding options and assignment rules.

See 5 mentions

See Related User Reviews

Jamie D.

Mid-Market (51-1000 emp.)

4.0/5

"Helps Create Efficiencies"

What do you dislike about ProcessMaker?

There are some basic tasks that you would expect the program to be able to do that it cannot.

Ayodele A.

Small-Business (50 or fewer emp.)

4.0/5

"My experience has been seamless"

What do you dislike about ProcessMaker?

Not being able to change assignment rules seamlessly

2. Performance Issues

Users experience performance issues with ProcessMaker, including hidden bugs and high resource demands affecting reliability.

See 4 mentions

See Related User Reviews

Carolina P.

Mid-Market (51-1000 emp.)

4.5/5

"A good experience"

What do you dislike about ProcessMaker?

I don´t like the way that ProcessMaker deployments in development and the responses from the support team

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"It has helped in managing IT requests from issues reporting to resolution"

What do you dislike about ProcessMaker?

It's demanding for larger organizations of server resources. Most times we hope the system is not down

3. Functionality Limitations

Users are frustrated by the functionality limitations in ProcessMaker, which hinder basic tasks and operations.

See 3 mentions

See Related User Reviews

Jamie D.

Mid-Market (51-1000 emp.)

4.0/5

"Helps Create Efficiencies"

What do you dislike about ProcessMaker?

There are some basic tasks that you would expect the program to be able to do that it cannot.

Ayodele A.

Small-Business (50 or fewer emp.)

4.0/5

"My experience has been seamless"

What do you dislike about ProcessMaker?

Not being able to change assignment rules seamlessly

4. Limited Features

Users find the limited features of ProcessMaker disappointing, particularly regarding integration and basic functionality.

See 3 mentions

See Related User Reviews

Jamie D.

Mid-Market (51-1000 emp.)

4.0/5

"Helps Create Efficiencies"

What do you dislike about ProcessMaker?

There are some basic tasks that you would expect the program to be able to do that it cannot.

Ayodele A.

Small-Business (50 or fewer emp.)

4.0/5

"My experience has been seamless"

What do you dislike about ProcessMaker?

Not being able to change assignment rules seamlessly

5. Access Issues

Users face access issues with ProcessMaker, citing slow performance and lengthy training and support turnaround times.

See 2 mentions

See Related User Reviews

Lizah T.

Enterprise (> 1000 emp.)

5.0/5

"Best thing to happen in automation in a while!"

What do you dislike about ProcessMaker?

PM still has some issues with speed. It would be helpful if it was fast in all browsers. A dedicated desktop app would be phenomenal.

Tlohang P.

Mid-Market (51-1000 emp.)

4.0/5

"My experience has been great thus far, woth a user friendly portal."

What do you dislike about ProcessMaker?

Creating processing requires extensive training on the platform and the turnaround times for suport are quite long

6. Bugs

Users experience frustrating bugs in ProcessMaker that disrupt workflows and limit its effectiveness for larger organizations.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"It has helped in managing IT requests from issues reporting to resolution"

What do you dislike about ProcessMaker?

It's demanding for larger organizations of server resources. Most times we hope the system is not down

Izuchukwu M.

Enterprise (> 1000 emp.)

4.0/5

"Efficient workflow automation tool"

What do you dislike about ProcessMaker?

I disliked the hidden bugs that can through workflows off and this are not process errors but something off with the app itself.

7. Limited Customization

Users find limited customization options in ProcessMaker, restricting their ability to enhance UI and functionality.

See 2 mentions

See Related User Reviews

Ayodele A.

Small-Business (50 or fewer emp.)

4.0/5

"My experience has been seamless"

What do you dislike about ProcessMaker?

Not being able to change assignment rules seamlessly

Tyler S.

Enterprise (> 1000 emp.)

5.0/5

"ProcessMaker wants you to succeed."

What do you dislike about ProcessMaker?

My only gripe with ProcessMaker right now is around branding. Nothing technical at all. I'd just like to be able to choose my Organization's colors fo

8. Poor Customer Support

Users express concerns over poor customer support, highlighting slow response times and difficulties during initial engagement.

See 2 mentions

See Related User Reviews

Carolina P.

Mid-Market (51-1000 emp.)

4.5/5

"A good experience"

What do you dislike about ProcessMaker?

I don´t like the way that ProcessMaker deployments in development and the responses from the support team

Tlohang P.

Mid-Market (51-1000 emp.)

4.0/5

"My experience has been great thus far, woth a user friendly portal."

What do you dislike about ProcessMaker?

Creating processing requires extensive training on the platform and the turnaround times for suport are quite long

9. Poor UI Design

Users find the poor UI design of ProcessMaker challenging, especially for those who are not technically inclined.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Our experience is average bit can be better"

What do you dislike about ProcessMaker?

UI can be certainly better. Also, more features should be added to admin console , especially from integration standpoint.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Autmation of product warranty process"

What do you dislike about ProcessMaker?

One area where I believe there is room for improvement is in the design of their forms and screens. Our experience would have been even better if they

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ProcessMaker Reviews (305)

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Izuchukwu M.

System Administrator

Enterprise (> 1000 emp.)

11/19/2024

"Efficient workflow automation tool"

4/5

What do you like best about ProcessMaker?

I like the simple interface ProcessMaker has that enables for easy creating, managing and using of workflows. ALmost anyone can learn to use the application in no time. ALso i have observed that out of the many apps out there, ProcessMaker is one of the few that can handle enterprise scale usage while still easy for the general use. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

I disliked the hidden bugs that can through workflows off and this are not process errors but something off with the app itself. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

ProcessMaker has solved the problem of inefficient manual workflows and process bottlenecks in our organization. By automating repetitive tasks and streamlining the approval processes, it has significantly improved operational efficiency. One of the fun things i observed is that now, most departments now request for their own customized workflows that suits their daily usage. THis has made approvals and daily workflow easy to achieve. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

We're thrilled to hear that ProcessMaker has helped your organization automate workflows and improve operational efficiency. We understand the importance of reliable and bug-free software, and we are actively working to enhance the stability and performance of our application to provide a seamless experience for our users.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

11/22/2024

"ProcessMaker is an excellent business process automation software."

5/5

What do you like best about ProcessMaker?

ProcessMaker is constantly being upgraded from time to time, incorporating artificial intelligence in it makes it easy for users with little or no coding skill to build business process automation.

With the write knowledge and skill in ProcessMaker, designers can customize and build complex business automation processes. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Every feature I have seen in ProcessMaker is helpful depending on what one wants to achieve, some features may be used more often than others depending on what the user wants.

ProcessMaker platform is a bit expensive especially for small and medium sized organisation in Africa. There are businesses that would have loved to use ProcessMaker but cannot afford it. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

ProcessMaker makes our business processes easy. Users can raise requests from anywhere they are and receive approval to carry an action without stepping out of there homes. It helps us to keep proper records of events which users can reffer to at any time. It has blocked a lot of leakages that may give room for improper behaviour by some users. It has saved us a lot of money that would have been spent in printing materials because information are stored in soft copy and are properly documented for future reference. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

We're glad to hear that you find ProcessMaker's constant upgrades and incorporation of artificial intelligence helpful for users with little coding skills. Our goal is to make business process automation accessible to all users.

peter a.

Service Catalog, Asset and Configuration Analyst, Knowledge Manager

Mid-Market (51-1000 emp.)

1/2/2025

"A GOOD PROCESS FLOW PLATFORM"

4.5/5

What do you like best about ProcessMaker?

ProcessMaker is flexible to use. The platform has capability to do a test run to be sure of the process you are building. You can run as many processes as you want to build and run. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

It is unable to integrate with Adobe Sign Review collected by and hosted on G2.com.

Tyler S.

Assistant Director, Enterprise Applications

Enterprise (> 1000 emp.)

5/4/2021

"ProcessMaker wants you to succeed."

5/5

What do you like best about ProcessMaker?

The customer support and ease of use makes this a great platform! The scripting capability makes the product almost limitless. They are consistently pushing out new features and bug fixes and are flexible on when things are updated. We are pushing more and more processes out that are used on a daily basis. After a couple of years, our campus is now very familiar with the name ProcessMaker and the general consensus is that ProcessMaker is a fantastic tool and allows us to easily and quickly stand up simple processes. Complex processes take a considerable amount of time, but not due to limitations from ProcessMaker. Their new Intelligent Document Processing add-on is a promising feature that I'm looking forward to using more. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

My only gripe with ProcessMaker right now is around branding. Nothing technical at all. I'd just like to be able to choose my Organization's colors for charts and graphs instead of the baked in "regular" colors. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

The scripting ability of this platform can make it do just about anything that any other competitor can do. That part is a game-changer. This platform will also allow for us to empower our end users to create their own processes and then come to IT to get them hooked up to our ERP via scripting and API calls. This takes nearly half the work off of our plates! Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

Before ProcessMaker, we were a paper-heavy institution. We relied on paper forms transferred around campus (often as email attachment) to get things done that our ERP doesn't support out of the box. Now, we've transcribed those paper processes into ProcessMaker Requests. While most are still "manually" routed by choosing the approver on the form, it takes the guess work out of the process and provides transparency. Many processes we've been able to automatically route the request based on variables provided by the user. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

edit

Thanks for the great feedback -we're glad to hear you have creating value with ProcessMaker. You'll also be happy to hear we have enhanced our authentication support for better SCIM compatibility with Azure AD and other vendors.

Jamie D.

Director Of Operations

Mid-Market (51-1000 emp.)

11/14/2024

"Helps Create Efficiencies"

4/5

What do you like best about ProcessMaker?

Having access to a developer is helpful, as well as the training provided when you want to do it yourself. It was also easy to integrate into our system. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

There are some basic tasks that you would expect the program to be able to do that it cannot. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

It's great to hear that ProcessMaker is helping you eliminate manual work and focus on what's important for your customers. We're committed to helping you create efficiencies in your processes.

Verified User in Retail

Mid-Market (51-1000 emp.)

7/23/2024

"Autmation of product warranty process"

4/5

What do you like best about ProcessMaker?

I am thoroughly impressed with the dedication and commitment of the Team. Their eagerness to deliver the best possible product for their customers is truly commendable. The team's "can do" approach and remarkable flexibility make working with them a pleasure. They consistently go above and beyond to meet and exceed expectations, ensuring a high level of satisfaction. The custom intergrations that Processmaker created with Husbpot and Bigcommerce, are stable and do the job. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

One area where I believe there is room for improvement is in the design of their forms and screens. Our experience would have been even better if they had a frontend developer who focuses on the design aspects of the brand, as well as the screens and forms delivered by ProcessMaker. Enhancing this aspect would significantly elevate the product delivery and time spend from our side on layout adjustments Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

ProcessMaker is automating our complete product registration and warranty claim process. We receive a large amount of warranty claims each year, which requires significant resources to manage. The implementation by ProcessMaker will relieve this pressure significantly, streamlining our operations and improving efficiency. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

edit

We are delighted with your positive feedback towards our product and our team. I want to point out that we recognize the challenge with many of our screen design choices and we are working hard to offer much cleaner Form alternatives. I hope you will also be happy to know that with the recent introduction of Screen Templates, you can take the guesswork, tinkering and complexity from crafting great looking screens. Thank you,

See how ProcessMaker improved

Eghosa O.

Head, Security and Privacy Governance

Mid-Market (51-1000 emp.)

11/21/2024

"Easy to navigate and available modules meets my organization's needs"

5/5

What do you like best about ProcessMaker?

Memo module where columns can be filled as your memo without needing to attach an document Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Inability to input signatures when approving memo Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

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We appreciate your positive feedback about ProcessMaker's modules and their ability to meet your organization's needs. Your input about the memo module and the ability to input signatures is valuable to us as we strive to improve our platform. Thank you for sharing your experience.

Tlohang P.

Business Solutions Manager

Mid-Market (51-1000 emp.)

11/14/2024

"My experience has been great thus far, woth a user friendly portal."

4/5

What do you like best about ProcessMaker?

The automation aspect and the ability to integrate it via APIs with other systems. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Creating processing requires extensive training on the platform and the turnaround times for suport are quite long Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

We're glad to hear that you find our portal user-friendly and enjoy the automation aspect and API integration.

Paola Z.

Gerente de Ingeniería de Procesos

Mid-Market (51-1000 emp.)

12/9/2024

"I use it in my contract management process and it is very useful."

5/5

What do you like best about ProcessMaker?

It is a tool that allows designing processes tailored to the needs of my organization for various departments. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

It takes time to set up a new process, a certain level of technical knowledge is required but very little. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

Thank you for sharing your experience with ProcessMaker. It's great to hear that our tool is providing value by allowing you to automate requests and requirements that would otherwise require commercial applications. We appreciate your feedback and are committed to making the configuration process as efficient as possible.

Daniel C.

Consultor externo de Tecnologías de la Información

Mid-Market (51-1000 emp.)

12/4/2024

"The ideal tool to automate processes"

5/5

What do you like best about ProcessMaker?

It is an ideal tool for automating processes without the need for an application development area. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

It has a considerable cost; however, once you implement it, the investment is worth it. Review collected by and hosted on G2.com.

Response from Shirley Perez of ProcessMaker

edit

It's great to hear that ProcessMaker is solving the challenge of automating processes in an organization without an application development area, and we're pleased that it's benefiting you.