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ProcessMaker Reviews & Product Details

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds—no experience necessary. ProcessMaker effortlessly automates mission-critical processes, capitalizes on the next generation of AI-powered innovation, and unlocks the full productivity of your skilled workforce. The platform also offers a range of free trials to showcase ease of use and technical innovation.

Seller

ProcessMaker

Languages Supported

English, French, Italian, Portuguese, Spanish

Product Description

ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months.

Overview by

Joe Haggenjos

Discussions

ProcessMaker Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

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Top-Rated Alternatives

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ProcessMaker Media

ProcessMaker Demo - Hyper-Productivity: The Future of Work

ProcessMaker is guaranteed to boost the productivity of your skilled workforce by automating your mission-critical processes and capitalizing on the next generation of AI-Powered innovation.

ProcessMaker Demo - Low-Code BPA Software

ProcessMaker's low-code business process automation (BPA) platform offers all the tools you need, including intelligent document processing (IDP), decision engine, and artificial intelligence (AI).

Create maps for any process.

Assets include processes, screens, scripts, decision tables, collections, and data connectors.

The AI Assistant can generate script from text, document, clean, and list steps.

ProcessMaker Demo - Text-to-Process Model

Use natural language to describe your desired process map.

ProcessMaker Reviews (305)

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Olaide A.

Process Automation Developer

Mid-Market (51-1000 emp.)

8/30/2023

"PROCESSMAKER, the best BPMN Tool"

5/5

What do you like best about ProcessMaker?

I especially like the ease of creating variables and how neat the process map looks. Processmaker is easy to learn, use and navigate. The UI is good for end users and the architecture is especially good for developers Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The flexibility to design the UI further isnt there Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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We're glad to hear that you find ProcessMaker easy to learn and use, with a neat process map and good architecture for developers. We appreciate your feedback on the UI flexibility and will take it into consideration for future improvements - we are always trying to balance offering good looking out of the box options for users who just want something that works great from day one, as well as enabling power users to extend the design with further customization options. It's a balancing act we take seriously and will be influencing much of our upcoming releases. Thanks for the feedback!

Christian F.

IT Administration

Financial Services

Small-Business (50 or fewer emp.)

8/24/2022

"ProcessMaker Helped Us Develop a Customer Portal from the GROUND UP - and they did it very fast"

5/5

What do you like best about ProcessMaker?

Once contracted for our project, ProcessMaker was prompt in assembling a team to assist.

The team diligently sought to understand our unique needs for a new customer portal.

Weekly touchpoint meetings kept us all on the same page.

The team was very understanding and accommodating whenever minor changes were needed.

They got us testing access early on to ensure that functionality was as expected.

I appreciated the responsiveness, the revision turnarounds, and the speed of the overall project. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

While ProcessMaker was not exactly cheap... they weren't out of the norm for pricing either. Cost probably doesn't constitute a real 'Con'.

Some customers might be less inclined to use 'basecamp' as a centralized portal for communication and sharing documents, but our PM was kind to accept things by email and upload them himself when I was in a rush. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

We are a small community bank launching a new product.

The processor (another vendor) that provided us with this product did not have any resources for developing an online customer-facing experience around the product.

ProcessMaker filled that role for us.

Our customers will now have a top-tier online experience, with all customer data feeding into a ProcessMaker platform where our staff can access and process it with our other technologies. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

9/11/2023

"ProcessMaker is a good product"

3.5/5

What do you like best about ProcessMaker?

I feel good about the ability to use development tools to work with it. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Support. This has to be my biggest gripe towards the product and understanding of some of its working capailities. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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We appreciate your positive feedback about the development tools. We understand your concerns about support and are actively working to enhance our support capabilities. Thank you for bringing this to our attention.

Kayode Y.

Mid-Market (51-1000 emp.)

2/17/2023

"Effective Process Flow Manager"

4.5/5

What do you like best about ProcessMaker?

It is easy to use, automates processes, reduces time for processes, eliminates the use for paper, and allows approvals to be done from anywhere in the world Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Managing users can be cumbersome, we usually get repeat requests from users Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

Process maker helps with our workflow management. We usually have staff who need approval before performing their tasks. Process maker ensures that they are able to make approval requests while on the move and their managers are able to approve even if they ar enot physically in the office Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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We appreciate your feedback on the ease of use and time-saving benefits of ProcessMaker. We understand the challenges with managing users and repeat requests, and we are dedicated to improving our platform to better address these concerns. Thank you for choosing ProcessMaker for your workflow management needs.

Sathish M.

Mid-Market (51-1000 emp.)

8/31/2023

"Nice Product"

5/5

What do you like best about ProcessMaker?

Ease of Work Flow and we can customise the settings Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Issues with syncronzing the ldap and some inconsistency issues Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Thanks for the feedback Sathish. We hope you will like to know that we include lots of improvements around LDAP and user syncing on our Summer Release, which should be available this September for your dev instances to try out.

Celeste M.

Mid-Market (51-1000 emp.)

2/17/2023

"Good for the basics"

2.5/5

What do you like best about ProcessMaker?

If you have basic processes that don't need too much programming, even non-programmers can develop a process Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

It mostly works with the basics. If you have a big company and your processes depend on many variables it turns complicated to develop a process. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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Thanks for the feedback. Over the past year we have doubled down on capabilities better suited to more complex scenarios and enterprise requirements, so I'm hopeful big companies will want to take a second look. Robust Ai asset generation, project organization and permissions, enhanced authentication options, process testing, are but a few features introduced in the last couple of months targeted specifically for enterprise use.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/29/2023

"Fantastic!"

4/5

What do you like best about ProcessMaker?

We have asked ProcessMaker for some very specific needs and they have delievered! Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

We haven't found one. We have really enjoyed launching this product with our organization. Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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We're thrilled to hear that we were able to meet your specific needs! Thank you for sharing your positive experience with us.

Ernesto d.

CTO

Mid-Market (51-1000 emp.)

8/24/2022

"Low/no code APM with strong integration features"

4.5/5

What do you like best about ProcessMaker?

Easy integration with API or legacy web services, also allows for customizing of protocol particularities. This is useful when dealing with old connectors or custom-built API models. PM's support of a broad set of languages that can be used for scripting is also a plus when you have a mixed set of skills in your team. As a true SaaS in nature, you don't have to worry about the infrastructure underneath or the software maintenance lifecycle. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Built-in web forms are not as easy to customize or enrich as you may want to. My UX/UI team usually has to develop data capture forms using their official design guideline that has no direct mapping into PM's own set of UI components and styles. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

We are using it for the automation of the Loan Origination process (commercial lending). This is a rather complex process involving the customer and several areas (internal users) and systems within the company. With PM and other digital providers we have managed to streamline the new version of the process targeting a 60-70% time reduction and lowering the manual intervention (data passing between multiple systems). Review collected by and hosted on G2.com.

Brandi G.

Product Manager

Mid-Market (51-1000 emp.)

8/24/2022

"Will only use ProcessMaker"

5/5

What do you like best about ProcessMaker?

I find the UI easy to navigate, and as a functional person can create, alter, and replicate workflows with few dependencies on my developers. The folks that work at ProcessMaker are top-notch - everyone in support, engineering, engagement, and even Brian himself, I could not ask for better partners in this automation journey. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

While the documentation is perfect for my developers/technical resources, for someone that is functional it can be hard to follow. Perhaps include screenshots of real examples (triggers, connectors, etc) so a working example of an end goal can be easily seen and mapped to. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

I work in a world of paper and emails, which means a lot gets lost, which then delays work, payments go out late, fines are issued, etc. It also means a lot of people in my industry are spending a ton of time on manual efforts. we've been automating the most highly manual processes, and the feedback and time savings has been incredible. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

8/29/2023

"Good"

4/5

What do you like best about ProcessMaker?

The versatility and how easy it is to develop apps Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The price. You have changed the form you set the price and now we are thinking of change the product Review collected by and hosted on G2.com.

Response from Jose Maldonado of ProcessMaker

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We appreciate your feedback on the positive aspects of ProcessMaker and understand your concerns about the pricing. We have added a number of class leading features that we are seeing drive a fair value proposition. We would like to connect with you to discuss your specific needs and explore options to ensure your continued satisfaction with our product.