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ProcessMaker Reviews & Product Details

ProcessMaker's low-code intelligent automation platform empowers organizations to design business processes in seconds—no experience necessary. ProcessMaker effortlessly automates mission-critical processes, capitalizes on the next generation of AI-powered innovation, and unlocks the full productivity of your skilled workforce. The platform also offers a range of free trials to showcase ease of use and technical innovation.

Seller

ProcessMaker

Languages Supported

English, French, Italian, Portuguese, Spanish

Product Description

ProcessMaker's low-code workflow automation platform empowers business users to rapidly design and deploy solutions to complex workflow problems in hours, not months.

Overview by

Joe Haggenjos

Discussions

ProcessMaker Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

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Top-Rated Alternatives

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ProcessMaker Media

ProcessMaker Demo - Hyper-Productivity: The Future of Work

ProcessMaker is guaranteed to boost the productivity of your skilled workforce by automating your mission-critical processes and capitalizing on the next generation of AI-Powered innovation.

ProcessMaker Demo - Low-Code BPA Software

ProcessMaker's low-code business process automation (BPA) platform offers all the tools you need, including intelligent document processing (IDP), decision engine, and artificial intelligence (AI).

Create maps for any process.

Assets include processes, screens, scripts, decision tables, collections, and data connectors.

The AI Assistant can generate script from text, document, clean, and list steps.

ProcessMaker Demo - Text-to-Process Model

Use natural language to describe your desired process map.

ProcessMaker Reviews (305)

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Ryan A.

Lead Developer

Enterprise (> 1000 emp.)

3/2/2021

"Great platform for Approval Workflows"

4/5

What do you like best about ProcessMaker?

Process Maker provides an easy drag-and-drop interface for creating Basic Forms which caters to people with little to no programming background. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

A lot of the features that you can do with traditional coding cannot be done in their Basic drag-and-drop functions. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

REALLY GREAT PLATFORM FOR ENFORCING APPROVAL WORKFLOWS.

Please take note that while Process Maker is a great platform for digitalizing many of your organization's manual processes, that does not mean that everything should be done by it. One of the struggles that our institution is having problem with is that they are treating it as a solution for all types of problems that can be easily done with other platforms as well. Your organization must consider which technology is suitable to address your problem (may it be Robotic Process Automation, Web Development Tools, Scripting, and so on).

Process Maker is a great product MOSTLY for approval workflows. While it can be flexible and be used for different scenarios, please make sure that your developers are well equipped with programming skills as implementing some of the features are already difficult when done traditionally, what more if they are incorporated to an interface that most programmers have not encountered in free-for-all programs. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

Process Maker has provided our institution a platform where users can create and monitor requests that were sent for approval. This provides an accessible avenue wherein both requestors and approvers can efficiently perform their day-to-day mundane tasks. Review collected by and hosted on G2.com.

Verified User in Human Resources

Enterprise (> 1000 emp.)

3/12/2019

"I feel ProcessMaker an excelent bpm"

4.5/5

What do you like best about ProcessMaker?

*The software is easy for all users, designers, users, developers, etc.

*The workflow do all, the users don´t need to execute manual tasks. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

* Customer success generates aggressive comments. they must know the operation in each country to be assertive. Review collected by and hosted on G2.com.

Diego C.

Regional Procurement Coordinator

Enterprise (> 1000 emp.)

3/28/2019

"ProcessMaker Best Low Cost WorkFlows in market"

4/5

What do you like best about ProcessMaker?

This tool is very easy to use, once the flows are created they can be customized at will, no previous experience is needed to make these settings. It does not require advanced knowledge for the creation of flows as such, the tool is very user-friendly and guides you step by step. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Process maker is releasing new updates over time but does not give any notice as such that new versions are available so if you are not aware you may be using an old version with many gaps that have already been resolved. Review collected by and hosted on G2.com.

Recommendations to others considering ProcessMaker:

If you are looking for optimizations and process flow creation at a low cost, this is the best tool on the market. Review collected by and hosted on G2.com.

What problems is ProcessMaker solving and how is that benefiting you?

In our company we use process maker administratively to create flows of budget approvals, which has allowed us to have better control of the budget as well as a history of them, having the facility to upload the backup file to be able to consult them despite the years, we have backup budget files from the year 2017 and they are very easy to access.

Additionally, we have also used the tool for the consolidation and creation of tickets for warranty reports, we have some customers like Walmart to which internally handle warranty responses entering a ticket to the process maker that depending on the item will send you with the respective area and process for warranty care. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/10/2021

"The tool you need to migrate towards digital document record management (with workflow)"

4.5/5

What do you like best about ProcessMaker?

That there is a way to create complex workflows using the skills learnt from Visio and have documents embedded within that workflow. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

A higher level of coding is necessary to make some of the more complicated features work. This is fine but there are fewer users in the world posting youtube videos of how to implement a solution compared to MS Flow. Or at least to know knowledge. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/4/2022

"ProcessMaker Review"

4/5

What do you like best about ProcessMaker?

Their canned solution is ideal for reselling to banks that need a streamlined account opening process. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The integration between our platform and theirs could be more seamless, but I think that's mainly a UX thing on our end. Review collected by and hosted on G2.com.

Deepthi K.

Solutions Development Lead

Small-Business (50 or fewer emp.)

11/7/2021

"It has been extremely helpful in our automation journey"

5/5

What do you like best about ProcessMaker?

the inbuilt features that the process maker provided to automate the workflows easily in order to transform the manual operations to an automated one. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

as of now, it helped all the business cases so far. Review collected by and hosted on G2.com.

Kehinde O.

Team Lead Business Process Automation

Mid-Market (51-1000 emp.)

11/8/2021

"PRocessmaker-The Best Workflow Solution"

4.5/5

What do you like best about ProcessMaker?

The ease of programmability. It allows me to choose the group of users that can attend to a case just by adding them to groups. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

Inability to set SLA and remainders to users Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

10/12/2021

"Frustrating"

2.5/5

What do you like best about ProcessMaker?

It's a very versatile solution with significant integration power. Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The service it provide for the implementation of customized solutions. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

11/14/2021

"ProcessMaker Review - Ephraim Orjiako"

5/5

What do you like best about ProcessMaker?

The simplicity of the Process Automation processmaker offers Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

The complicated upgrade process. Upgrade of processmaker version is not the simplest thing to do as it requires technical knowledge. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

11/9/2021

"ProcessMaker Experience"

4.5/5

What do you like best about ProcessMaker?

It is user-friendly and easy to navigate Review collected by and hosted on G2.com.

What do you dislike about ProcessMaker?

1. The lag-time is too short.

2. On the Unassigned field, you cannot ascertain pending requests by a look at the dashboard; you have to click on the filed to see these. Review collected by and hosted on G2.com.